Bogdan Czako Customer Support Team Lead at Covantis S.A.

5.0★

Customer Support Review from Bogdan Czako

We've been working with SupportYourApp to handle technical support, including product-related questions, password resets, tracing user traffic, and assessing request severity. The team started with two shared consultants and one dedicated consultant and now operates with two members, providing consistent support via email. Their performance has been outstanding, earning perfect 10/10 ratings in our internal performance reviews, and the project has remained extremely stable over time. The team has grown in expertise and reliability to the point where one dedicated agent now attends our annual gathering in Switzerland every year. Their support continues to exceed our expectations.

Joseph Pinto Manager at Sweett

5.0★

Customer Support Review from Joseph Pinto

We partnered with SupportYourApp to build a 24/7 multilingual support team operating securely from theoffice to serve our growing global customer base. The team structure has evolved over time and nowincludes French-, Spanish-, and English-speaking consultants, as well as Sales agents and part-time SocialMedia Research support.They manage our email, chat, and phone support 24/7, enabling us to assist customers in multiple languages andmaintain an average email response time of under one hour. We truly appreciate their strong adherence to SLAs,consistent performance, and proactive communication. SupportYourApp has proven to be a reliable and effectivepartner in scaling our customer support operations.

José Manuel Val Merinero CFO at VR LIFE, SL

5.0★

Customer Support Review from José Manuel Val Merinero

We partnered with SupportYourApp to resolve ongoing billing and video service issues that were impacting customer satisfaction. They provided efficient email support through a dedicated consultant, ensuring consistent and personalized assistance. Communication was clear and well-structured, with defined guidelines that kept our interactions focused. Their support hours from 5 PM to 1 AM EET allowed timely resolutions outside regular business hours.We valued the consultants loyalty, consistency, and efficiency, which contributed to smooth operations. SupportYourApp has been a reliable and effective partner in addressing our service challenges.

Jacine Greenwood CEO at Roccoco Botanicals

5.0★

Mobile App Development Review from Jacine Greenwood

They've delivered a completely new experience with our main products: loans, credit cards, payments, and accounts. a new customer onboarding procedure. We only published the app a week ago, and as of right now, there hasn't been any noticeable influence on NPS. But I have no doubt that it will be.

Cesar Velasquez Customer Service Representative at Turgla

5.0★

Web Development Review from Cesar Velasquez

Project is very close to launch. My entire staff/team are greatly impressed by the results thus far and we are very confident that we will launch with a very impressive-looking site with full functionality. I feel the product we take to market will greatly enhance our overall image and much of our success will be because of the product we have to offer.

Hamish Couch Director at Anika Natural Products

5.0★

Staff Augmentation Review from Hamish Couch

I couldn't be happier with how the project has turned out thus far.Exceptionally polite team members exhibit a strong work ethic. - Excellent communication and empathy. Always comes up with excellent solutions to any issues that come up during the job. - Overall, a pleasure to deal with.