Jackie B Review from Google

1.0 ★

Jackie B's Review Sourced from Google

Extremely disappointing experience with Answer United. We signed up expecting a professional answering service that would follow our script, properly represent our company, and provide transcripts/recordings of calls as promised. None of that happened. Within the first weekend of service, we lost multiple jobs due to calls being handled poorly and the script not being followed. The representatives often sounded unfamiliar with our business and procedures, which reflected badly on our company. When we requested transcripts and recordings, we were told would be available; they were never provided. Customer service was also very frustrating to deal with. When I asked for a refund because the service was not delivered as agreed, I was told they had already invested time setting up the account and script. We invested employee time into that process as well, only for the agreed-upon procedures to be ignored. After bringing up these issues, communication largely stopped, and calls/emails went unanswered. Based on our experience, I would strongly recommend looking elsewhere if you want an answering service that will professionally represent your business.

Deep R Review from Google

3.0 ★

Deep R's Review Sourced from Google

I used their service for a little over a year. They are very good at taking calls and usually answer them promptly. They would then pass on the message via email, though often some things in the message didn't make it across. However, if that was all I needed, then an answering machine would have been enough, I hired them as a virtual receptionist and to make appointments. Ultimately I left their service because, after more than a year they seemed to know very little about my business, they routinely had trouble answering callers' basic questions about the business. They often bungled appointment taking and I felt they were costing me business. I worked with them multiple times to change the script but still to no avail, they just didn't do a very good job as a VR. I think using them as a message-taking service is fine but would not expect anything more of them.

Jon Liebertz Review from Google

5.0 ★

Jon Liebertz's Review Sourced from Google

Our favorite vendor, Answer United! As a growing company with a handful of Customer Care staff inhouse, we had a critical need to find a partner that could handle our call influxes during prime time as well as assist in creating an Emergency Line which our clients could use that would reach our after hours manager. Barbara and the Answer United group have exceeded our expectations in not only the quality of service, but their ability to make small, custom changes that really boost our ability to provide a higher level of communication to our customers. Looking forward to expanding our business relationship into the 2020 year!

Alicia Review from Google

5.0 ★

Alicia's Review Sourced from Google

We have been a client of Cyber Protect for the last 10 months, and I am very happy with our security services so far. Chey and his team are promt and professional and have handled anything that has come up within minutes. They go above and beyond!

Cheyanne Brown Review from Google

5.0 ★

Cheyanne Brown's Review Sourced from Google

Cyber Protect, and its owner Cheyenne Harden, is a wonderful company to work with. Not only is Cheyenne Harden extremely knowledgeable in information, technology, and cybersecurity, but he is also is kind and easy to work with. Him and his company will do everything they can to ensure that your data is secure, protected, and that your technology is running properly. I highly recommend him and his company.

Cindy L Review from Google

1.0 ★

Cindy L's Review Sourced from Google

Terrible service. I trusted Cyber Protect LLC to help secure my data, but I still got hacked while under their protection. When I reached out for help, their support was slow, unresponsive, and offered no real solution. They took no accountability and left me to deal with the damage on my own. Completely unreliable and not worth the money. Would never recommend. Edit: Your response is disappointing and frankly evasive. If you have no record of me as a client, maybe that explains why your “protection” failed so miserably. Your slow, unresponsive support and complete lack of accountability left me to deal with the consequences alone. Claiming that neither you nor your clients have ever experienced a breach sounds more like a PR line than reality. If you want to prove otherwise, then start by owning up to your failures instead of brushing off legitimate concerns. Until then, your “enterprise-grade solutions” are nothing but empty words.