Ihab Osman's Review Sourced from Google
I am very displeased and very dissatisfied with the service. I can't believe how someone in the marketing world is deliberately making a customer dissatisfied.In this review, I will stick to the facts only (as much as I can)I paid $800 for what the CEO calls "Branding Guidelines + Strategy" and " STP + Persona Development "Here some of the things I was promised by the CEO in our initial conversations (aka expectations):1- The entire process will take 8 days.2- We will give you detailed documents which includes the tiniest details about your brand such as how to take a photo.3- We will have 2 to 3 hours conversations every few days to be clear on what you are trying to accomplish.4- We will give you an executable strategies where the marketing director can execute it right away.You could easily use the above information in a copy. However, here is the reality.1- It is taking now well over 3 weeks and the final delivery is not complete (as opposed to 8-day delivery time). I no longer want the final piece of delivery, because I just can't stand this level of unprofessionalism. I would rather lose the money than lose my mind.2- The words count for the four documents is about 2500 words which can fit into 5 pages. Some of the information are useful, but I wouldn't pay more than $200 for them. Most of the information are either irrelevant or generic with no details or relevancy (the one you can find in google). Contrast that with what I was promised.3- The CEO was very unresponsive and I was struggling to set up a time to meet with him. I felt as if I was an annoying sales man who is trying to sell him useless staff (not the customer who gave him $800 and expecting exceptional customer service). I totally agree with the person who mentioned the unresponsiveness of the CEO and the poor quality of products they produce.4- There is no way this "strategy" can be executed. How can someone execute a strategy that doesn't have the expected cost of advertising, the search keyword, customer audience affinity, what social media to use, ... etc.Well. I learned the lesson. I have to be more careful in the futureP.S.Final note, one of the things I noticed in the review section is that most positive reviews here are from employees (they mentioned that explicitly). From my perspective and based on my experience with the CEO, the review of the person who spoke about the grammatical and spelling mistakes and the unresponsiveness of the CEO is the review that I should have trusted the most. Well, I learned a lesson
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