Bogdan Czako Customer Support Team Lead at Covantis S.A.

5.0 ★

Customer Support Review from Bogdan Czako

We've been working with SupportYourApp to handle technical support, including product-related questions, password resets, tracing user traffic, and assessing request severity. The team started with two shared consultants and one dedicated consultant and now operates with two members, providing consistent support via email. Their performance has been outstanding, earning perfect 10/10 ratings in our internal performance reviews, and the project has remained extremely stable over time. The team has grown in expertise and reliability to the point where one dedicated agent now attends our annual gathering in Switzerland every year. Their support continues to exceed our expectations.

Joseph Pinto Manager at Sweett

5.0 ★

Customer Support Review from Joseph Pinto

We partnered with SupportYourApp to build a 24/7 multilingual support team operating securely from the office to serve our growing global customer base. The team structure has evolved over time and now includes French-, Spanish-, and English-speaking consultants, as well as Sales agents and part-time Social Media Research support. They manage our email, chat, and phone support 24/7, enabling us to assist customers in multiple languages and maintain an average email response time of under one hour. We truly appreciate their strong adherence to SLAs, consistent performance, and proactive communication. SupportYourApp has proven to be a reliable and effective partner in scaling our customer support operations.

José Manuel Val Merinero CFO at VR LIFE, SL

5.0 ★

Customer Support Review from José Manuel Val Merinero

We partnered with SupportYourApp to resolve ongoing billing and video service issues that were impacting customer satisfaction. They provided efficient email support through a dedicated consultant, ensuring consistent and personalized assistance. Communication was clear and well-structured, with defined guidelines that kept our interactions focused. Their support hours from 5 PM to 1 AM EET allowed timely resolutions outside regular business hours. We valued the consultants loyalty, consistency, and efficiency, which contributed to smooth operations. SupportYourApp has been a reliable and effective partner in addressing our service challenges.

Michelle Hendrix Marketing Coordinator at Undisclosed

5.0 ★

Web Design Review from Michelle Hendrix

From the start, Matt with Afteractive made everything easy to understand and presented us with options rather than just one solution. This resulted in us changing from just hosting our site to working with Afteractive to redesign the site. The process was easy, due to guidance and directions from Afteractive. Each step of the way, we were given explanations for changes and tutorials on the updates we needed to make.

Karen Pelot President at Undisclosed

5.0 ★

Web Development Review from Karen Pelot

Matt and his team at Afteractive have been maintaining my website for a few years seamlessly. Late 2021 we did an entire rebuild and rebranding and everything came out great! Matt is very responsive, had a talented team, and gives great guidance. I have recommended him multiple times to colleagues and friends, and will continue to do so.

Stacey Executive Director at Florida Wildflower Foundation

5.0 ★

Web Development Review from Stacey

Their creativity and design expertise resulted in a beautiful, high-quality product that we are so proud of. Since this was a total rebuild, they helped us refine the architecture and functionality; visitors can now easily navigate the website and find what they need.

Kathleen Cruts Owner at KCRUTS Photography

5.0 ★

SEO Review from Kathleen Cruts

Parisi Design is my go-to for all website-related issues, queries, and strategies. I highly recommend reaching out to Cassandra before attempting any bold backend maneuvers on your website! This was my second time working with Cass, and both experiences were fantastic. She is attentive, professional, and very easy to talk to. I had a series of self-inflicted backend issues that I couldnt resolve on my own, and Cassandra was a great listener who understood my goals thoroughly. She executed everything in a timely manner, kept me updated with progress reports, and made thoughtful suggestions along the way - many of which turned out to be game changers for my photography business. Her patience and lovely demeanor made the whole process a pleasure. Highly recommend!