Bogdan Czako Customer Support Team Lead at Covantis S.A.

5.0★

Customer Support Review from Bogdan Czako

We've been working with SupportYourApp to handle technical support, including product-related questions, password resets, tracing user traffic, and assessing request severity. The team started with two shared consultants and one dedicated consultant and now operates with two members, providing consistent support via email. Their performance has been outstanding, earning perfect 10/10 ratings in our internal performance reviews, and the project has remained extremely stable over time. The team has grown in expertise and reliability to the point where one dedicated agent now attends our annual gathering in Switzerland every year. Their support continues to exceed our expectations.

Joseph Pinto Manager at Sweett

5.0★

Customer Support Review from Joseph Pinto

We partnered with SupportYourApp to build a 24/7 multilingual support team operating securely from theoffice to serve our growing global customer base. The team structure has evolved over time and nowincludes French-, Spanish-, and English-speaking consultants, as well as Sales agents and part-time SocialMedia Research support.They manage our email, chat, and phone support 24/7, enabling us to assist customers in multiple languages andmaintain an average email response time of under one hour. We truly appreciate their strong adherence to SLAs,consistent performance, and proactive communication. SupportYourApp has proven to be a reliable and effectivepartner in scaling our customer support operations.

José Manuel Val Merinero CFO at VR LIFE, SL

5.0★

Customer Support Review from José Manuel Val Merinero

We partnered with SupportYourApp to resolve ongoing billing and video service issues that were impacting customer satisfaction. They provided efficient email support through a dedicated consultant, ensuring consistent and personalized assistance. Communication was clear and well-structured, with defined guidelines that kept our interactions focused. Their support hours from 5 PM to 1 AM EET allowed timely resolutions outside regular business hours.We valued the consultants loyalty, consistency, and efficiency, which contributed to smooth operations. SupportYourApp has been a reliable and effective partner in addressing our service challenges.

Akhilesh S. President & CEO at A3Logics

5.0★

AI Consulting Review from Akhilesh S.

IT grows created advanced computer vision models for our AI driven product. The aim was to automate critical processes and integrate the solution into our existing tools without disrupting operations. From the beginning, the team had a clear understanding of our technical requirements and the level of performance we expected.They delivered a powerful computer vision system capable of processing millions of frames in real time with exceptional accuracy. This achievement reduced clinical analysis time by more than 90% and noticeably improved diagnostic precision, delivering immediate results to our workflow.The integration process was smooth and efficient, ensuring the new system worked flawlessly with our internal platforms. A well structured dashboard and clear documentation made it simple for our team to monitor performance and maintain the solution.Communication was consistent and transparent at every stage. Progress was clearly reported, and any challenges were resolved quickly with practical solutions. The teams technical expertise, organized approach, and attention to detail resulted in a system that exceeded our expectations.

Len Bogus Vice President of Operations at Aludyne

5.0★

AI Development Review from Len Bogus

We worked with IT grows to develop a custom AI powered chatbot for our automotive platform. Our goal was to improve customer engagement and make it easier for visitors to find the information they need.IT grows delivered a chatbot that integrated perfectly with our existing systems. Using natural language processing, it could handle a wide range of customer questions and provide personalized service suggestions with the help of AI algorithms.They managed the entire process from design and development to integration with our internal tools and created a dashboard for monitoring conversations and performance. The result has been a clear improvement in how we connect with and support our customers.