See the top-performing BPO companies in New York that offer an array of services from technical and customer support, data entry, finance and accounting to marketing and more. Use our handy filter to customize your search by cost, reviews and team size.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
A powerhouse team that takes the headache out of prospecting by booking qualified, high-intent sales appointments for businesses. We don't just generate leads, we deliver sales-ready conversations straight to your calendar...
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Customer Support Review from Eli Hamilton
This company has delivered exceptional customer support services that made a noticeable impact on our overall workflow and customer satisfaction. From day one, their team demonstrated professionalism, responsiveness, and a genuine commitment to representing our brand with care. They handled customer inquiries promptly, clearly, and with an impressive level of empathyensuring that every interaction felt personalized and attentive.One of the things we appreciated most was their ability to quickly understand our products, processes, and communication tone. They not only answered questions efficiently but also helped educate our customers, resolve issues with patience, and maintain a positive experience even in challenging situations. Their follow-up processes were consistent, their communication was always organized, and their ability to manage high volumes of inquiries without compromising quality truly stood out.They became a seamless extension of our internal team, reducing our workload and allowing us to focus on growth while knowing our customers were in excellent hands. Their dedication, reliability, and customer-first approach made the entire partnership incredibly valuable. We highly recommend their customer support services for any business looking to elevate its service experience.
Back Office Outsourcing Review from Romain Devisme
We hired Assistant Setter Online for:contracted customer support solutionshrinking customer querie volumeBeing an agency involved in the business of advertising and marketing we were ramping up our efforts in terms of campaigningAssistant Setter Online does all our inbound processing, phone, chat and e mail support. They started employment with us on test basis initially and during their 2- week onboarding process they did so with our front-line team which was structured. We gave them tours of our products, tone of voice, brand guidelines and escalation workflows. All the traffic entering their channel is currently managed by their team, all the outbound communication is done via RingCentral and they also integrated Tawk.to live chat support on our site, increasing the level of engagement and conversion. After working with Appointment Setter Online, we now have quantitative indicator of results in customer satisfaction levels. They always provide a high level of support and it has saved us a considerable amount of overhead costs in the process of hiring, training and retaining in-house personnel. We would in fact expect savings of 50 percent or more. They have been extremely reactive and structured.
Appointment Setting Review from Raul Vizcaino
I am the Operations Manager at Supermarket Source Inc, We empower our customers to excel by providing top-notch equipment and design services to the food retail industry. We needed help with B2B appointment setting and sales closing to increase our revenue and sales, Appointment Setter Online provides B2B appointment-setting services. We provide our company's data, and the team helps us with email, chat, and phone calls. We pay $1,000 for each agent, Appointment Setter Online has increased our sales by 22% so far. The quality of their work exceeds our expectations, Appointment Setter Onlines project manager always contacts us through WhatsApp, Slack, and email. We use High Level to arrange the leads and Google Sheets to maintain records and updates of the sales and leads, Were satisfied with the quality of the team, and they've actually increased our sales.
We turn every interaction into a lasting relationship. Blending global reach with local expertise, AI-driven tools, and genuine human empathy, we help businesses transform customer journeys across every channel...
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Customer Support Review from Manoj Thenua
I recently engaged a customer support provider to manage client service and support tasks for my healthcare-oriented platform. From the outset, their team was extremely professional, responsive and attentive. Their onboarding process was smooth, prompt, and well-organized. Throughout the project they handled all support tickets including account queries, billing questions, technical issues and general user guidance with empathy and clarity.What impressed me most was their commitment to quality: they consistently responded quickly to inquiries (often within minutes), maintained a helpful and courteous tone, and followed up until the users problems were fully resolved. Feedback from my users has been overwhelmingly positive: many praised how easy it was to get help and how satisfied they were with the assistance.Thanks to their efficient support, user satisfaction and retention improved noticeably compared to the period before they handled support. I also experienced fewer escalations and received fewer complaints overall. Their professionalism and consistency gave me peace of mind and freed me to focus on growing the platform rather than handling day-to-day support issues.Overall, working with them has been a very positive and productive experience the quality of support exceeded my expectations.
Conlon & Company is an accounting firm committed to providing close, personal attention to our clients. We believe in the value of relationships. We view every client relationship like a partnership, and truly believe that our success is a result of your success...
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Ann Merley's Review Sourced from Google
Our first tax season as remote clients of Conlon @Co. but it went off with only a minor glitch or two. We got the same personal, prompt, and attentive service as ever. We are grateful for Conlon!Ann and Clint Merley
Debra Honan's Review Sourced from Google
We have done our taxes here for years and trust them to do them correctly and efficiently! We have also given their name to several friends and family who use them also. Could not ask for a better company to trust with our taxes!
Bryan Farmer's Review Sourced from Google
Have used their tax services for years and highly recommended. There is usually a decent array of treats in the bowl at the reception desk.
DGC BPO Service is a premier US-based outsourcing company offering expert customer service, call center solutions, virtual assistance, and lead generation. We help businesses optimize operations, improve customer experiences, and drive growth with tailored, efficient solutions...
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ASK 2 PRO delivers expert virtual assistant services nationwide, helping businesses streamline tasks, boost efficiency, and expand their network. From admin to communication, we handle the details so you can focus on growth and success...
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Big Outsource, a leading BPO company, specializes in outsourcing solutions, from project-based services to virtual captive centers. Our expertise spans creative, technical support, and IT disciplines, making us your trusted partner for outsourcing excellence...
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Admire Marketing's Review Sourced from Google
Rescheduled our call last minute / then left us hanging on the actual call time saying they actually aren't open to meeting with us. Would not recommend.
Wilcon Ando's Review Sourced from Google
I recommend this place! Awesome people and the place is well maintained. They genuinely care about the agents' wellbeing.
Rasida Asgar's Review Sourced from Google
One of the best 💯 I would say I will always choose to be with this friendly, fantastic and very accommodating company. I always had a chance to to be hired with other bigger companies but I'd rather choose BIGOUTSOURCE no matter what. It's actually my second home. I feel safe and happy when I'm with BIGOUTSOURCE. I love everything about it. ❤️❤️ No doubt this company is one of the growing company in the Philippines. ❤️
Beyond bookkeeping, we're here for your growing financial needs. With Tax or CFO Services, we support everything from filing business income taxes to building investor decks...
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Yitz Mendlowitz's Review Sourced from Google
River Edge Advisors is an excellent outsourced bookkeeping company. They are accurate, responsive, and highly professional. I highly recommend them to any business owner looking for reliable support. Love working with them!
Aaron Kasper's Review Sourced from Google
We're grateful for River Edge Advisors' exceptional support in managing our healthcare facilities' back-office operations. Their expertise in bookkeeping, payroll, and CFO services has streamlined our processes, allowing us to focus on quality care. Their proactive approach and seamless integration have improved our efficiency and financial management. Highly recommend them for reliable and professional back-office solutions!
Rivky Edelman's Review Sourced from Google
Riveredge has been an exceptional partner for our accounting backoffice needs. From the very beginning, their team demonstrated a high level of professionalism, expertise, and dedication that has been instrumental in streamlining our financial operations. I highly recommend their services!
We are the heart-centered online Bookkeepers of New York who actually care about your success...
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Market Probe International is a well-established research and insights company offering our clients data collection and analytics across a wide breadth of consumer and B2B categories. Our 50+ years of experience assure our clients of quality insights...
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Meeting with your accountant. On your list of favorite things to do on a regular basis, meeting with your accountant probably falls somewhere near the bottom. If it makes the list at all. Not a surprising fact, since preparing for those meetings usually saps virtually all of your time. Time you could and...
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Bill Kenny's Review Sourced from Google
Recommend staying away from this firm. I am a small business and figured I would take a chance on this firm based on the Google reviews. Dropped off our paperwork with ample time. Missed deadlines. Poor communication. Sent us a substantial surprise bill after providing us nothing. This is not the firm for you. I hope our disappointment and delays described in this review helps others from making the same mistake we did. If you never received the documents what is the 4500 dollar bill for to do my taxes?
Thomas's Review Sourced from Google
Ed ThaneyI delivered information for my taxes in early March of this year. Today is April 13, and I still have not received them. I have had very little communication with your office. I am not a happy camper.Thomas Cole
Anne C's Review Sourced from Google
It's tough to run a business and stay on top of the latest rules and regulations in the industry. It's even more challenging to find a trusted partner to help navigate through volatile markets in an ever-changing global economy. Thaney & Associates deliver a first class service in the most virtuous manner. Make the call, it'll be the last CPA you'll ever need.
Insero is an award-winning firm dedicated to serving our employees, our clients, and our communities. You can count on us to listen, provide ideas, and deliver solutions of The Highest Standard...
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Our relationship with our staff, customers, and other business partners is focused on honesty, perseverance, mutual confidence, and integrity. We help our clients to come up with the right strategy for their business, ensuring that their sales plans are realistic and are able to fulfill their business goals...
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As a prominent BPO company, PrideBPO specializes in offering an extensive array of back-office services to a diverse and expanding client base...
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Forrest Solutions is the nation’s first and leading onsite outsourcing and staffing company. For 45 years we’ve provided companies of all sizes with people solutions on an onsite outsourced, direct hire, temporary, temp-to-hire and consulting basis...
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Anonymous's Review Sourced from Google
So I spent the first month of my summer (the whole month of June) dedicated to six interviews for this company. Six total interviews! I was professional, hopeful and excited as it had seemed they liked me a lot and the role seemed promising.I was first contacted for a phone interview, then a Zoom interview with the recruiter, then another zoom interview with two managers. Then the recruiter told me I'd be interviewing with two managers - the same two I already interviewed with. I had to remind him I already interviewed with those two managers - RED FLAG! After that I was told the CEO wanted to interview me personally - that sounds amazing right? So I was excited and definitely felt I was liked if the CEO inquired about me. I meet the CEO and she was great! She provided insight about the firm I'd be interviewing for and one of the things she said was she didn't think the firm would hire me (another RED FLAG) and that she had a better role for me. I interviewed for that role and basically didn't get it as they said I lacked the experience - odd right? Why refer me for a role I lack experience in? So then we went back to square one interviewing for that firm that "wouldn't hire me". While I was hesitant bc of what the CEO said, the recruiter assured me I'd have nothing to worry about and sometimes the CEO gets involved in their plans etc etc. This would now be the 6th interview - so I go to the interview excited as it seemed Forest Solutions was gearing me up to get the role. Come to find out I didn't get the role which ultimately meant the CEO was right all along.I wasted an entire month of my summer on 6 interviews. To make it worse the recruiter said he would get back to me to let me know why the firm decided not to move forward with me and he never got back to me. If you are reading this please do not waste your time applying for a job through Forest Solutions. If I could give no stars I would...
Alexander Stafford's Review Sourced from Google
If you have any sense of self-respect or self-worth, do not even bother contacting this company or responding to them trying to contact you.I was contacted out of the blue by Minerva Rodriguez at Forrest Solutions to participate in an online 1-on-1 video interview hosted on ZipRecruiter. I was told to be on the call at 10am the next day. Naturally, I dressed up in a suit and was on the call 10 minutes early at 9:50am. After the host started the call, I noticed that it said I was in a queue behind 15 other people. After an hour, at 10:50am, it was finally my turn next. As I got ready for the call to start, it suddenly notified me that the host had ended the call.An hour of waiting after the scheduled start time only to be hung up on before I even got a chance to interview made it clear that Forrest Solutions has no interest in treating anybody with any modicum of respect. I still haven’t received an apology email or even an offer to reschedule to another time. We are human beings. You should be ashamed of yourselves.To any businesses looking to hire Forrest Solutions for your workplace- They say they’re a hospitality company but then treat people like dirt. I’d look elsewhere if I were you.
ROBERT LAMB's Review Sourced from Google
My experience with Forrest Solutions has been incredibly frustrating. The recruiters do not return calls or follow up, making it nearly impossible to get in touch with anyone. I tried calling the headquarters directly, hoping for some assistance, but was simply told to check the website—no real help or guidance offered. For a staffing agency that’s supposed to help people find opportunities, the lack of communication and professionalism is very disappointing. I expected more effort and accountability from their team. Would not recommend based on my experience.
Horatio is a next-generation and tech-enabled customer support outsourcing firm aimed at providing a reliable and trusted handpicked team to allow businesses to “do what they do best and Hire Horatio for the rest.” Horatio partners with high-growth and innovative companies to develop their customer...
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Schulman Lobel is a full-service accounting, advising, and business management firm. We take a personal interest in your financial stability and success. Our solutions are cost-effective, resulting in savings that improve the bottom line. Our trusted professionals are ready to lead you on your path to...
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Kiwi Partners delivers high quality Project Management, Accounting, Consulting Services, and HR services to the nonprofit community. For over 20 years, our consistent high quality service have provided clarity to the reader of a nonprofit’s financial statement, enhanced funders’ confidence to give, and...
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IBT delivers digital transformation and end-to-end Outsourcing services from ideation to execution, facilitating over 1000+ enterprise clients to outperform the competition. “Born digital,” IBT takes an agile, synergetic approach to devising customized solutions across the digital value chain. Our broad...
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NCheng LLP was founded in 1989 in New York City. Our practice is dedicated entirely to serve the not-for profit community and we have achieved broad recognition and reputation for our high quality professional services. We provide a full range of services in audits, accounting and financial management support...
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We Are Known For Providing Exceptional Customer Service.We help clients build their dream customer support team with us. Our mission is to provide exceptional customer support and the back office you need to strengthen and expand your business...
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From individuals and entrepreneurs, small and medium-sized businesses, right through to large corporations and government bodies, our administrative assistants are helping our clients become more efficient by streamlining their processes...
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Vicky Grobbelaar's Review Sourced from Google
Mandy has been a huge asset to Ethiqs and a lovely person to work with, efficient and friendly and a great team backing her. Highly recommended.
Pedro Mendoza's Review Sourced from Google
Holly has been a great help recently both in terms of my business and personal affairs. I am in the process of making some business structure changes in my private dental practice and she has assisted me with all the lengthy paperwork, ensuring that everything is in order. In addition, she has assisted me in researching properties and locations. I would not hesitate in recommending her services as her support has been invaluable to me at this extremely busy time and has allowed me to focus on my patients.Highly recommended +++++
Alexandra Stewart's Review Sourced from Google
Terri has been an incredible SmartPA assistant for our family over the past 18 months. Her support has been invaluable in managing our busy work and home administrative tasks. Throughout our travels across Europe, the US, and Canada, as well as during our recent move to a new house and country, Terri has been there for us every step of the way. In particular, I have appreciated that Terri has used great judgment in assessing options on all fronts and hasn't just gone for the easy road of blindly following orders. I have trusted her as a "second me" and that has been so helpful. We couldn't have done any of this without her!
QuisLex is an award-winning alternative legal services provider that specializes in managed document review, contract management, compliance services, legal spend management, and legal operations consulting...
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