Seiji Nunez Review from Google

5.0 ★

Seiji Nunez's Review Sourced from Google

I am delighted to share my unequivocal satisfaction with the outstanding IT support services provided by totality services. As a client who has had the privilege of partnering with them for an extended period, I am compelled to express my appreciation for their unwavering commitment to excellence. Since engagement a few years ago, it was evident that their team was dedicated to delivering IT solutions of the highest calibre. Their professionalism, technical expertise, and attention to detail have consistently exceeded my expectations. One of the standout attributes is their prompt responsiveness. Whenever I have encountered IT issues, their support team has been quick to address them, minimising downtime and ensuring that my business operations remain uninterrupted. Their 24/7 availability is a testament to their dedication to client satisfaction. In addition to their rapid response times, they have a team of highly skilled IT professionals who possess an in-depth understanding of a wide range of technologies. In our case they support Google Workspace, workstations and security solutions. Their ability to diagnose and resolve complex IT problems is truly commendable. Whether it's troubleshooting network issues, resolving software glitches, or implementing robust cybersecurity measures, they have consistently delivered results. Totality has also demonstrated a keen awareness of the importance of proactive IT management. Their proactive monitoring and maintenance services have helped our business avert potential IT crises before they could impact our operations negatively. This forward-thinking approach to IT support has proven invaluable in maintaining our productivity and safeguarding our data. Furthermore, the company's commitment to staying abreast of the latest industry trends and technologies is evident in their approach to IT strategy. They have been instrumental in helping us adapt to evolving IT landscapes and identifying opportunities for process optimisation. Cost-effectiveness is another noteworthy feature. They have consistently provided us with cost-efficient IT solutions tailored to our specific needs, ensuring that we receive excellent value for our investment. I wholeheartedly endorse totality. Their exceptional team, proactive approach, and unwavering commitment to client satisfaction have had a profoundly positive impact on my company's IT infrastructure and overall operational efficiency. If you are seeking a reliable, professional, and highly competent IT support company in plain English, I wholeheartedly recommend them. Their dedication to excellence and their ability to deliver results are truly unmatched. It has been a privilege to work with them, and I look forward to continuing our partnership for many years to come.

Tom Hashemi Review from Google

1.0 ★

Tom Hashemi's Review Sourced from Google

On day one, the Totality engineer assigned to on-board us turned up at our offices late and left early without having onboarded the team members that had patiently waited for their turn all day. He went incommunicado and they replaced him with another (who was much better, to be fair). It was a sign of things to come. 1. Revenue loss. They lost us £100k of leads after making edits to our email set up (without any instruction from us, nor checking the change with us). They talk a lot about their ISO accreditation and the processes that they have - one would have thought their processes were set up to prevent this kind of mistake. It didn’t. They only accepted they had made the mistake after we pushed repeatedly for information on what had happened - the first few responses they attempted to misdirect us on what had happened and cover up their mistake. They made a paltry £2k reduction in fees to compensate us. 2. Not prioritised. Custom projects (Cyber Essentials, website SSO set ups) took months as they were never prioritised - we constantly had to chase them to move things along and it felt like we were the lowest priority. This went to calls as well, for example our ‘Customer Success Manager’ just didn’t turn up for an account review call and then passed us off to a junior colleague. 3. Lack of skills. Several of the support team didn’t seem to know what they were doing, like it was their first time on the job (last time I had an update, I had to show the person remotely controlling my machine how to access the update section for various pieces of software). 4. Lack of Google Workspace expertise. They say they specialise in Google during the sales process, and maybe some of them do, but it's pot luck whether you get them. One support engineer commented to a colleague how they’d never worked with Google Workspace before so weren’t sure how to answer the question - despite Totality telling us all their engineers knew it inside out. They also - as above - lost us £100k in leads due to edits they made to our Google set up. 5. Inefficient and costly processes galore. For example, to apply an update the computer notifies us that an update needs doing, we have to submit a support ticket, a Totality engineer rings us to arrange an appointment, you attend the appointment to have the update applied - and more often than not, they are late to the appointment that they set. Over the 12 months we were with Totality, this cost us a small fortune in wasted Consultant time. I hope Totality are much better with other customers, for us they were an incredibly expensive and time-consuming mistake.

Graham Smith Review from Google

5.0 ★

Graham Smith's Review Sourced from Google

Helpful humans and easy to work with! Totality Services were recommended to speak with about the frustrations I was having with our IT system at work, which all my team use daily. I’m not an expert in IT systems but they made it clear what the problems were that were slowing us down. They discussed various options in what I call ‘pub language’ (easy to understand, no jargon!) We no longer use our slow sever and my team have access to their support when needed too. And our new IT deal isn't actually costing us any more money so it’s a pleasure to recommend them to others.

Simone Undefined Review from Google

5.0 ★

Simone Undefined's Review Sourced from Google

My laptop was overheating and needed opening up to clean and have the thermal paste refreshed. I contacted by phone and I was grateful that he was able to see me at short notice. He was professional and knowledgeable. He kept me updated throughout the repair. My laptop is now quiet and cool for the first time in a long time. Great first impression.

Lorenz Okello-Osengor Review from Google

5.0 ★

Lorenz Okello-Osengor's Review Sourced from Google

I'd been putting off replacing my 2014 MacBook Pro 13-inch Retina battery for a while, but I'm so glad I finally chose Goldmine Computer Repairs. From the moment I first spoke with Richie on the phone, the experience was incredibly professional and helpful right from the start, even sending me information on exactly what battery to purchase. As soon as my new battery arrived the next day, I gave it to him by 5:45 PM. I was genuinely impressed by the speedy turnaround – by 10:09 PM, the battery was replaced! What truly sets Goldmine Computer Repairs apart is Richie's dedication to his work and his customers. He sent me photos to show the progress of the job, which was a thoughtful touch and really communicated the care he takes with your device. Looking at those photos, the level of workmanship was clearly top-quality, and I couldn't help but be impressed. My MacBook hadn't been cleaned since I bought it in 2014, and Richie even gave it a thorough cleaning, making it feel brand new. I wholeheartedly recommend Richie. He's professional, genuinely cares about people's valuable tech, always strives for the best, and his workmanship is simply superb. I will definitely be returning to him to upgrade my storage in the future!

Ryan Johnston Review from Google

5.0 ★

Ryan Johnston's Review Sourced from Google

Wouldn’t recommend anyone else this man is experienced and knows he’s stuff if your looking for a local pc specialist or even willing to travel he is your man. He kept me updated with pics and messages throughout the whole process and is very fast with replies even if you need advice very friendly and easy to talk too, not only did he help build my new rig he also helped me with finding the right parts and making sure I was good to go, he’s prices are very reasonable and I really wouldn’t recommend anyone else thank you again mate 10/10 service

Lloyd Downey Review from Google

5.0 ★

Lloyd Downey's Review Sourced from Google

We recently engaged Simpala for the installation of a new system and are very pleased with the outcome. The project was managed professionally from start to finish, with clear communication and excellent technical execution. The team ensured the process was seamless and straightforward, which significantly minimised disruption. Their expertise and attention to detail gave us complete confidence in the solution delivered. The aftercare and ongoing support have also been excellent, providing reassurance that we are in safe hands. We would have no hesitation in recommending Simpala for their professionalism and high-quality service.

Kim Buchan Review from Google

5.0 ★

Kim Buchan's Review Sourced from Google

We’ve been really impressed with the support and expertise from Simpala. The team are always quick to respond to queries, no matter how unexpected, and they feel incredibly approachable, making it easy to reach out whenever we need help. They really take the time to understand our needs and bring fresh ideas and suggestions that help us move forward in ways we hadn’t considered. A special shoutout to Bret, Ibrahim, Hollie and David for their professionalism, proactive approach, and friendly support – it’s made a huge difference to our experience. Highly recommended!

Natasha Mackintosh Review from Google

5.0 ★

Natasha Mackintosh's Review Sourced from Google

We had a fantastic experience working with Simpala! From the very beginning, they were professional, attentive, and truly took the time to understand our vision. Their expertise in uplifting our CRM was evident throughout the project, the delivery was a success. A special shoutout to Tineke and May — they’ve been an absolute pleasure to work with. Their collaborative approach, clear communication, and genuine enthusiasm made the entire process enjoyable and productive. Highly recommend Simpala to anyone looking for a knowledgeable and supportive team to elevate their CRM and business operations!

Dewi Wyn Review from Google

5.0 ★

Dewi Wyn's Review Sourced from Google

Thanks for James and the team for their excellent service. Always more than happy to help and always find a way / solution. Good to see such level of customer service. Would highly recommend.

Richard Parsons Review from Google

5.0 ★

Richard Parsons's Review Sourced from Google

Amazing hosting and IT service but what really separates this company from many others offering similar things is their First Class support and response to any question or query. Any problems are quickly and easily resolved by their expertise. I have used Asset ICT for years and YEARS and wouldn’t want to go anywhere else!

Bedwyr Prys Williams Review from Google

5.0 ★

Bedwyr Prys Williams's Review Sourced from Google

5* service by James & the team at Asset ICT. Fast & reliable hosting as well as excellent support with responses typically within minutes and solutions soon after. They have great knowledge and go out of their way to help as they did with one of our sites when they came up with a solution when we needed large amounts of media storage. We have decided to switch our other website over to them and will definitely be recommending them to others. Thanks!

mintoo kumar Review from Google

5.0 ★

mintoo kumar's Review Sourced from Google

We are very much satisfied with the web development service provided by Onlinxp. They are working for us since 2017 on various projects.

Go India Holiday Review from Google

5.0 ★

Go India Holiday's Review Sourced from Google

Best services we have more then 10 hosting with OnlineXp Mr. Sanjeev providing their best services. Thanks Team Online Xp Go India Holiday - Delhi

Arshad Masood Review from Google

5.0 ★

Arshad Masood's Review Sourced from Google

We made it happen. So proud of every single one of my dear colleagues and partners. More to come.

Neva Pearson-Griffin Review from Google

3.0 ★

Neva Pearson-Griffin's Review Sourced from Google

Former employee- the beginning working relationships appears to be promising but what I learned was that their vendors were not prepared to provide onboarding credentials and training. Not to mention the company is very limited on company communication. It literally took 2-4 weeks for me to receive proper training and credentials. Not to mention the two vendors I was assigned being able to maintain employability of contract for a year. In the 2.5 years I was there I’ve been laid off twice and upon my 3rd assignment I had to take a pay cut. I decided to part ways and upon my existing they decided to switch my final check to paper instead of an electronic deposit without telling me. When I called / email the company to learn what had happen; I had to repeat my calls with no response back from them. When I finally spoke with HR I was I informed they need to ensure the return of company equipment. I was totally surprise, because no communication was conveyed to me, that they holding my pay Check. I’ve always been a loyal employee even with the 2 lay-offs, and decrease in pay. I never thought they would be ornery and be spiteful towards the end when they had me waiting on them for my return label to return the company equipment. I sent it back soon as I got the label, yet I am still waiting on my final paycheck which they have fail to confirm is in the mail. Not a bad company to work for, but strongly ask the top questions surrounded around sustainability, pay increases and employment, annual reviews, their vendors, process, and training, and the length of their vendors contracts.

Sundeep Patel Review from Google

5.0 ★

Sundeep Patel's Review Sourced from Google

Persistent Systems Ltd is a global software company that provides innovative software solutions to clients worldwide. The Bhageerath office is one of the company's offices located in Pune, India. As an employee of Persistent Systems Ltd, I have had the opportunity to work at this office and experience its work culture, facilities, and environment. Work Culture: The work culture at Persistent Systems Ltd Bhageerath office is excellent. The company values its employees and provides a supportive environment that encourages creativity, innovation, and collaboration. The office has an open-door policy, and employees are encouraged to share their ideas and opinions freely. The management is approachable and provides ample opportunities for career growth and development. Facilities: The Bhageerath office has excellent facilities that cater to the needs of its employees. The office is spacious and well-equipped with state-of-the-art technology and infrastructure. The office has a modern cafeteria that serves a variety of delicious food and beverages. The office also has a gymnasium, a recreation room, and a meditation center, which are available to employees to use during their free time. Environment: The environment at Persistent Systems Ltd Bhageerath office is conducive to work. The office is located in a peaceful and quiet area, away from the hustle and bustle of the city. The office is surrounded by lush greenery and has a beautiful view of the nearby hills. The office has an eco-friendly policy and encourages its employees to adopt sustainable practices. Employee Experience: As an employee of Persistent Systems Ltd Bhageerath office, my experience has been excellent. The company provides a supportive and inclusive work environment that values its employees. The facilities and amenities provided by the company are top-notch, which makes it a great place to work. The company also provides ample opportunities for career growth and development. Conclusion: In conclusion, Persistent Systems Ltd Bhageerath office is a great place to work. The work culture is excellent, and the company values its employees. The facilities and amenities provided by the company are top-notch, which makes it a comfortable and enjoyable place to work. The environment is conducive to work, which makes it an ideal location for an office. Overall, it is a highly recommended place to work.

Harshad N Review from Google

5.0 ★

Harshad N's Review Sourced from Google

Well known IT company in Pune. Founded and managed by Dr Deshpande. Persistent family known for their social service along with the core business in IT sector..

Praveen Soni Review from Google

5.0 ★

Praveen Soni's Review Sourced from Google

One of the best IT company in pune. Location and offices are best. Personally I likes the name of buildings.

sruthi Review from Google

5.0 ★

sruthi's Review Sourced from Google

Great place to work. The team was very friendly, and the work atmosphere was positive and supportive. I enjoyed my time there and learned a lot.

espace world Review from Google

5.0 ★

espace world's Review Sourced from Google

KENPRIMO has been a great tool for me. It has allowed me to find new leads and generate a steady stream of income with my online marketing campaign. The platform is easy to use and has a lot of helpful resources. I can sell my products or services online with a simple click of a button.