Ogechi Iheanacho Review from Google

5.0★

Ogechi Iheanacho's Review Sourced from Google

The staff we dealt with was very responsive to our issues, and quick to make corrections and give advice where required.

Jay Patel Review from Google

5.0★

Jay Patel's Review Sourced from Google

We had an brilliant experience with GMT Solutions. Friendly advice given and upgrades to desktop RAM and hard drive carried out to improve performance. Highly recommended!

Amy Worgan Review from Google

5.0★

Amy Worgan's Review Sourced from Google

Myself and my partner use Emily & Graham for our computers, both personal and work. Emily is very patient and sets everything up before the laptop arrives to me - things which I simply would struggle to find time to do. My partner has had technical help, purchases of laptops and printers for his business and with Emily's knowledge and professional manner we would not think of going anywhere else! Highly recommend.

June Davies Review from Google

5.0★

June Davies's Review Sourced from Google

I cannot thank Emily enough for her help with Zoom. Not being technically minded and at this very difficult time, I found myself having to be involved with virtual meetings. I had not got a clue!! Emily sorted my laptop for me and got me going. I am very grateful for her expertise and, most of all, her patience.

Seiji Nunez Review from Google

5.0★

Seiji Nunez's Review Sourced from Google

I am delighted to share my unequivocal satisfaction with the outstanding IT support services provided by totality services. As a client who has had the privilege of partnering with them for an extended period, I am compelled to express my appreciation for their unwavering commitment to excellence.Since engagement a few years ago, it was evident that their team was dedicated to delivering IT solutions of the highest calibre. Their professionalism, technical expertise, and attention to detail have consistently exceeded my expectations.One of the standout attributes is their prompt responsiveness. Whenever I have encountered IT issues, their support team has been quick to address them, minimising downtime and ensuring that my business operations remain uninterrupted. Their 24/7 availability is a testament to their dedication to client satisfaction.In addition to their rapid response times, they have a team of highly skilled IT professionals who possess an in-depth understanding of a wide range of technologies. In our case they support Google Workspace, workstations and security solutions.Their ability to diagnose and resolve complex IT problems is truly commendable. Whether it's troubleshooting network issues, resolving software glitches, or implementing robust cybersecurity measures, they have consistently delivered results.Totality has also demonstrated a keen awareness of the importance of proactive IT management. Their proactive monitoring and maintenance services have helped our business avert potential IT crises before they could impact our operations negatively. This forward-thinking approach to IT support has proven invaluable in maintaining our productivity and safeguarding our data.Furthermore, the company's commitment to staying abreast of the latest industry trends and technologies is evident in their approach to IT strategy. They have been instrumental in helping us adapt to evolving IT landscapes and identifying opportunities for process optimisation.Cost-effectiveness is another noteworthy feature. They have consistently provided us with cost-efficient IT solutions tailored to our specific needs, ensuring that we receive excellent value for our investment.I wholeheartedly endorse totality. Their exceptional team, proactive approach, and unwavering commitment to client satisfaction have had a profoundly positive impact on my company's IT infrastructure and overall operational efficiency.If you are seeking a reliable, professional, and highly competent IT support company in plain English, I wholeheartedly recommend them. Their dedication to excellence and their ability to deliver results are truly unmatched. It has been a privilege to work with them, and I look forward to continuing our partnership for many years to come.

Tom Hashemi Review from Google

1.0★

Tom Hashemi's Review Sourced from Google

On day one, the Totality engineer assigned to on-board us turned up at our offices late and left early without having onboarded the team members that had patiently waited for their turn all day. He went incommunicado and they replaced him with another (who was much better, to be fair). It was a sign of things to come.1. Revenue loss.They lost us £100k of leads after making edits to our email set up (without any instruction from us, nor checking the change with us). They talk a lot about their ISO accreditation and the processes that they have - one would have thought their processes were set up to prevent this kind of mistake. It didn’t. They only accepted they had made the mistake after we pushed repeatedly for information on what had happened - the first few responses they attempted to misdirect us on what had happened and cover up their mistake. They made a paltry £2k reduction in fees to compensate us.2. Not prioritised.Custom projects (Cyber Essentials, website SSO set ups) took months as they were never prioritised - we constantly had to chase them to move things along and it felt like we were the lowest priority. This went to calls as well, for example our ‘Customer Success Manager’ just didn’t turn up for an account review call and then passed us off to a junior colleague.3. Lack of skills.Several of the support team didn’t seem to know what they were doing, like it was their first time on the job (last time I had an update, I had to show the person remotely controlling my machine how to access the update section for various pieces of software).4. Lack of Google Workspace expertise.They say they specialise in Google during the sales process, and maybe some of them do, but it's pot luck whether you get them. One support engineer commented to a colleague how they’d never worked with Google Workspace before so weren’t sure how to answer the question - despite Totality telling us all their engineers knew it inside out. They also - as above - lost us £100k in leads due to edits they made to our Google set up.5. Inefficient and costly processes galore.For example, to apply an update the computer notifies us that an update needs doing, we have to submit a support ticket, a Totality engineer rings us to arrange an appointment, you attend the appointment to have the update applied - and more often than not, they are late to the appointment that they set. Over the 12 months we were with Totality, this cost us a small fortune in wasted Consultant time.I hope Totality are much better with other customers, for us they were an incredibly expensive and time-consuming mistake.

Graham Smith Review from Google

5.0★

Graham Smith's Review Sourced from Google

Helpful humans and easy to work with!Totality Services were recommended to speak with about the frustrations I was having with our IT system at work, which all my team use daily.I’m not an expert in IT systems but they made it clear what the problems were that were slowing us down. They discussed various options in what I call ‘pub language’ (easy to understand, no jargon!)We no longer use our slow sever and my team have access to their support when needed too. And our new IT deal isn't actually costing us any more money so it’s a pleasure to recommend them to others.

Tim Pinning Review from Google

5.0★

Tim Pinning's Review Sourced from Google

I have been with Doublespark since 2012. As a Cambridge SEO company they supported the online shop and the online marketing, helping more clients find and book our services. Gary has always been willing to help with any issues on the website and has been quick to respond when I have asked for any updates or changes to be made to the website.Highly Recommended

Sarah Rhymer Review from Google

5.0★

Sarah Rhymer's Review Sourced from Google

Doublespark have looked after website maintenance and hosting for osteolabs since 2021. They keep the site running smoothly, deal with updates behind the scenes, and respond quickly whenever we need support.

GolfGod007 Review from Google

5.0★

GolfGod007's Review Sourced from Google

DoubleSpark has been a trusted partner for over a decade – first with Jansen Display and now at Urban Square. Their SEO and internet marketing work has made a real difference, helping us reach page one rankings for valuable search terms.

teawiththethompsons Nigel Thompson Review from Google

5.0★

teawiththethompsons Nigel Thompson's Review Sourced from Google

I had a concern with Office365 so I called Bondgate, Steve answered the call promptly and took my details and we discussed my concern, within minutes my problem was resolved. Super fast service that got me going straight away. Well recommended.

John. N. Clarke Review from Google

5.0★

John. N. Clarke's Review Sourced from Google

Fantastic service, Adam hit the brief straight away, and was really easy to work with.Superb job, very happy.

Tony Review from Google

5.0★

Tony's Review Sourced from Google

Always speedy, friendly and efficient service - Bondgate understand the urgency of business needs and very, very good at what they do.A great set of people to have as an extension to your team.Thank youTony

Olivia Bethencourt Review from Google

5.0★

Olivia Bethencourt's Review Sourced from Google

Codeguys did a great job on a website for me. They understood the brief perfectly, asked all the right questions and made brilliant suggestions. Special shout out to Rob for his patience when we were being very particular (read fussy) choosing images!They ensured the site had all the functionality required and technically performs exactly as it should! They were responsive to questions and any changes we needed. Very happy with the results and wouldn't hesitate to recommend them to anyone looking for a new website or for web support.

Gail Phillips Review from Google

5.0★

Gail Phillips's Review Sourced from Google

"I am really impressed with Codeguys! I needed help building a website for my Manchester hairdressing business, and a friend recommended them. They were amazing at communicating and took the time to understand what would be the best solution for my needs. Anytime I need help updating something, I just ask, and it's done within the time they promised. They are the go-to team for building websites. Straightforward, efficient, and reliable - l highly recommend Codeguys to anyone looking for professional web development!”

We Contract Review from Google

5.0★

We Contract's Review Sourced from Google

Rob has been fantastic to work with on the setup of our bespoke CRM system. He took the time to really understand how we work and translated that into a system tailored specifically to our needs. What really sets Rob apart is that he embraces our philosophy that nothing is ever a “finished product”- he’s always proactive, open to feedback, and constantly looking for ways to improve and refine the system. His approach, technical skill, and collaborative mindset have made a huge difference. Highly recommended.

joe mone Review from Google

5.0★

joe mone's Review Sourced from Google

We’ve worked with HBP for many years and they’ve always provided a reliable, professional and friendly service. They understand our business, respond quickly when needed, and are always helpful with any IT issues or advice. A great longstanding IT partner that helped us on hundreds of projects and we’d happily recommend.

Michelle Craven Review from Google

5.0★

Michelle Craven's Review Sourced from Google

Absolutely excellent service. I called got straight through to a person, yes a very helpful and kind person Ernestas who sorted out my PDF / Window Media Player problem within seconds. We call HBP with all our computer queries and they always sort everything out for us and will help in anyway they can to make your computing life that bit easier.

Helios Helios Ventilation Systems Ltd Review from Google

5.0★

Helios Helios Ventilation Systems Ltd's Review Sourced from Google

We have been using HBP for over 10 years now, they always provide an excellent service, I can honestly not fault them. They are efficient, helpful, friendly and extremely knowledgeable, nothing is too much for them. I highly recommend them for all your IT software support.

Sara Tetlow Review from Google

5.0★

Sara Tetlow's Review Sourced from Google

My company work with Sereno IT Support and they have been extremely helpful and efficient when responding to queries and issues I've had. I would highly recommend them

Will Oldcorn Review from Google

5.0★

Will Oldcorn's Review Sourced from Google

Sereno has been our IT support provider for the past 2.5 years and has been consistently excellent. The team is highly responsive, knowledgeable, and proactive, resolving issues quickly and minimising disruption to the business. They take the time to understand our systems and requirements, providing tailored rather than off-the-shelf support. Communication is clear, professional, and reliable.

James Cooper Review from Google

5.0★

James Cooper's Review Sourced from Google

Sereno help us keep our workplace computers secure, addressing potential issues before they become problems. Their response time is always prompt and their user friendly portal makes managing all our IT needs seamless and efficient. The team is professional, knowledgeable and genuinely cares about supporting our business.