Our directory of top market research services in the USA is built on five main ranking criteria and reviewed by a team of 12 experts, supported by 400+ verified client reviews. This provides a clear and reliable way to choose the best partner for your business needs. 

Discover the Best Market Research Services in the USA

28 Companies - Rankings updated: September 06, 2026

All featured market research companies are reviewed for proven research capability and authentic client feedback to help businesses find reliable partners. Some listings may be sponsored.

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United States × Government × Sort by: Avg Hourly Price: High to Low × Clear Filters

  • Marketing Maven

    Empowering Growth Through Digital Excellence.

    Marketing Maven is a dynamic digital marketing agency with a team of integrated specialists who develop customized campaigns. The agency meets diverse client needs through tailored strategies and innovative marketing solutions. Marketing Maven thrives on adapting to the evolving digital landscape, fostering...

    Location
    Camarillo, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $250/hr
    Minimal Budget
    $1,000 - $10,000
    • femMed
    • Met-RX
    • Relizen
    • EVA Air
    Data sourced from the agency's DesignRush profile
    Visit Website View Profile

  • Sopra Solutions

    Market Development With a People-First Focus

    Sopra Solutions is your trusted partner for growth, emphasizing trust and customer-centric values. We're here to help you increase revenues and customer loyalty while staying true to your mission...

    Top Services:

    • Content Marketing
    • Business Consulting
    • Market Research
    • Branding
    • Show more
    Location
    Dover, Delaware
    Number of Employees
    Under 49
    Average Hourly Rate
    $250/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed

    Sopra Solutions Services

    • Content Marketing
    • Business Consulting
    • Market Research
    • Branding
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Cyber Trust
    • Joystr
    • Quickitt
    Data sourced from the agency's DesignRush profile
    Visit Website View Profile

  • Highland

    Understand your customers. Design & build better technology.

    We're a digital experience agency with a fierce commitment to keeping people at the center of our work...

    Top Services:

    • UI/UX Design
    • Product Design
    • Digital Services
    • Digital Strategy
    • Business Consulting
    • Show more
    Location
    Chicago, Illinois
    Number of Employees
    Under 49
    Average Hourly Rate
    $200/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    8 Projects Listed

    Highland Services

    • UI/UX Design
    • Product Design
    • Digital Services
    • Digital Strategy
    • Business Consulting
    • Web Design
    • Market Research
    • AI Development
    • Software Development
    • Web Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Thrivent Financial
    • Morton Arboretum
    • Make-A-Wish Foundation
    • Goodwill Industries
    • McGraw-Hill
    • RefugeeOne
    • Creative Group
    • Dow Chemical
    • Savvas
    • Harvard University
    Data sourced from the agency's DesignRush profile

    Highland Reviews & Testimonials

    • Audrey Thomas
      Audrey Thomas Product Manager at Supplier.io
      5.0 ★

      UI/UX Design Review from Audrey Thomas

      Highland is a great partner. The sought to deeply understand our product, customers, and pain points and built a number of forward looking opportunities for us in addition to the tight scope of our project. Proactive, thoughtful, responsive, and flexible. We are a small team and found lots of value in working with Highland to get our UX refresh project up and running.

    • ✨ Liz Pisney ✨
      ✨ Liz Pisney ✨ Vice President, Member Experience at ISACA
      4.8 ★

      UI/UX Design Review from ✨ Liz Pisney ✨

      We recently partnered with Highland on research and prototypes for a new information architecture on a volunteer resources site for our Chapter leaders. Having over 3000 volunteers around the globe can introduce a lot of nuance and complexity to research and design processes. The team at Highland handled it all skillfully - focusing on how to deliver the most clarity and usability to our audience. 10 out of 10, I would recommend working with the Highland team!

    • Lee Wiensch, CAE, CFRE
      Lee Wiensch, CAE, CFRE Executive Director at Thoracic Surgery Foundation
      5.0 ★

      Webflow Review from Lee Wiensch, CAE, CFRE

      We had a great experience working with the team at Highland to develop a new website for the Thoracic Surgery Foundation, a charitable organization aimed at advancing heart and lung health for all. Highland worked with us to re-imagine a dated website with limited functionality, and developed a a gorgeous new site that beautifully reflects the vitality of the organization. We anticipate that our award applicants, donors, surgeons and grateful patients will be able to easily navigate the new site and have a much-improved user experience. Jeff Blanchard and his team were exceptionally good listeners, and worked hard to create solutions for our complicated awards program. They provided good training to our team throughout the process so that we have been able to keep things updated and easily make changes now that the site has launched. I am grateful for their patience and very quick turnaround as we juggled a new strategic plan and new branding, all at the time of the website creation. I have been continually impressed with the expertise and the innovation that Highland brings to a project like ours. It was a pleasure to launch this site -- on time and on budget -- with their excellent work and support.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    4.8 4.8 (6)
    4.3 4.3 (12)

  • Matter Consulting

    Theres Nothing More Powerful Than a United Group of Souls Ignited in a Common Cause.

    Matter Consulting is the home of Steven Morris’ brand, culture, and business advisory work. Steven has been a trusted advisor to more than 3,000 business leaders at more than 250 global, national, and regional brands since 1994...

    Top Services:

    • Branding
    • Reputation Management
    • Business Consulting
    • Market Research
    • Digital Strategy
    • Show more
    Location
    San Diego, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $200/hr
    Minimal Budget
    $10,000 - $25,000

    Matter Consulting Services

    • Branding
    • Reputation Management
    • Business Consulting
    • Market Research
    • Digital Strategy
    • HR Outsourcing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Habitat for Humanity
    • Sony
    • Samsung
    • Port of San Diego
    • San Diego State University
    • International Trademark Association
    • Agua Caliente Resorts
    • Academy for Professional Excellence
    • Medill at Northwestern University
    • H.G. Fenton
    Data sourced from the agency's DesignRush profile
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  • Rigaud Global Company

    Ideas That Work

    RGC strives to make a positive impact on your target audience through creative design solutions. Our commitment is to help you build influence and drive impressive results—all in one package!...

    Top Services:

    • Content Marketing
    • Social Media Marketing
    • Video Production
    • Graphic Design
    • Digital Marketing
    • Show more
    Location
    Woodbridge, Virginia
    Number of Employees
    Under 49
    Average Hourly Rate
    $199/hr
    Minimal Budget
    $10,000 - $25,000

    Rigaud Global Company Services

    • Content Marketing
    • Social Media Marketing
    • Video Production
    • Graphic Design
    • Digital Marketing
    • UI/UX Design
    • Market Research
    • Digital Strategy
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Virginia DBHDS
    • Mental Health Association of Maryland
    • Department of Veterans Affairs
    Data sourced from the agency's DesignRush profile
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  • Commonwealth Creative

    One Membership. Every Service. No Limitations.

    We are revolutionizing how you access design & technology. Commonwealth Creative is a Virginia-based studio partnering with companies, organizations, and founders to build modern, technology-driven brands without the bloat or bureaucracy. We don't do retainers with asterisks, scopes that balloon, or timelines...

    Top Services:

    • Branding
    • Digital Strategy
    • Web Design
    • Web Development
    • SEO
    • Show more
    Location
    Fredericksburg, Virginia
    Number of Employees
    Under 49
    Average Hourly Rate
    $169/hr
    Minimal Budget
    $1,000 - $10,000

    Commonwealth Creative Services

    • Branding
    • Digital Strategy
    • Web Design
    • Web Development
    • SEO
    • PPC
    • Social Media Marketing
    • AI Development
    • IT Services
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • AllMyHR
    • RAPS
    • Haven Watch Co.
    • Government of Virginia
    • Auditbase
    • Garage Door Repair & Installation
    • Rampart Studio
    • Stafford Soccer
    • Abby House Cleaning
    Data sourced from the agency's DesignRush profile

    Commonwealth Creative Reviews & Testimonials

    • Stuart Jackson
      Stuart Jackson Review from Google
      5.0 ★

      Stuart Jackson's Review Sourced from Google

      Commonwealth creative delivered beyond expectations. Smart strategy, stunning, creative, and a team that actually gets it. They turned our vision into work that stands out and drives real impact. If you want a creative partner who elevates everything they touch, go with Commonwealth creative.

    • Chrissy Marie
      Chrissy Marie Review from Google
      5.0 ★

      Chrissy Marie's Review Sourced from Google

      I’ve worked with him for the past two years and can honestly say he has helped me so much. The support, creativity, and consistency have made a huge difference. Highly recommend!

    • Semper Suds
      Semper Suds Review from Google
      5.0 ★

      Semper Suds's Review Sourced from Google

      Matthew Small and his company, Commonwealth Creative, were instrumental in getting my business off the ground. Within about ten minutes of explaining what I wanted for a simple website, Matt had already secured the domain, set up professional email addresses, and launched a fully functional website. I was honestly blown away by the speed and efficiency. Before working with Commonwealth Creative, I spoke with several other companies who quoted tens of thousands of dollars and long timelines for the same type of work. Matt delivered everything I needed almost immediately and at a fraction of the cost. If you’re starting a business or need web services done quickly and professionally, I highly recommend Commonwealth Creative. Working with Matt was a game changer. — Jason Roman Founder, Semper Suds

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    5.0 5.0 (7)

  • Banktastic

    Building Competitive Advantage for Banks, Credit Unions & Fintechs via Branding & Marketing

    Many banks and credit unions think brand is about great service. The strongest ones know its about an authentic, ownable promise built from the inside out. We help financial brands build competitive advantage by aligning employer brand and market positioning (public-facing brand) to deliver ROI...

    Top Services:

    • Branding
    • Public Relations
    • Digital Marketing
    • Creative Services
    • Direct Marketing
    • Show more
    Location
    Topeka, Kansas
    Number of Employees
    Under 49
    Average Hourly Rate
    $165/hr
    Portfolios Count
    4 Projects Listed

    Banktastic Services

    • Branding
    • Public Relations
    • Digital Marketing
    • Creative Services
    • Direct Marketing
    • Media Buying
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • United Consumers Credit Union
    • B&V Credit Union
    • FHLBank Topeka
    • CoreFirst Bank & Trust
    • Sunflower Bank
    • Capitol Federal Savings Bank
    • FHLBank Indianapolis
    • Suntell Square One Credit Suite
    Data sourced from the agency's DesignRush profile

    Banktastic Reviews & Testimonials

    • Tamara Taylor
      Tamara Taylor Review from Google
      5.0 ★

      Tamara Taylor's Review Sourced from Google

      Martha and Alex understand the industry and ask the right questions to learn more about their clients' specific needs. They are easy to work with but also they make it fun!

    • Tara Dimick
      Tara Dimick Review from Google
      5.0 ★

      Tara Dimick's Review Sourced from Google

      Creative, innovative and professional. Banktastic helped our team focus on what matters the most to our customers and members.

    • Veronica Wooten
      Veronica Wooten Review from Google
      5.0 ★

      Veronica Wooten's Review Sourced from Google

      Martha and team are always a delight to work with - like a breath of fresh air! Their enthusiasm and spunk really comes through to the end product. I've worked with Martha on various branding, marketing and business process projects over the last 13 years and she never disappoints! Her team of well-seasoned professionals take the time to listen and incorporate ideas we have had about our business and extrapolate those into full-blown strategies that have fostered our growth and success over the years.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    5.0 5.0 (3)

  • PerryLabs

    AI That Moves Business Forward

    PerryLabs is an AI consultancy helping organizations turn ambition into impact. We go beyond strategy to build intelligent systems that move business forward. From defining AI roadmaps to rapid prototyping and full-scale implementation, we combine technical depth with executive insight to deliver measurable...

    Top Services:

    • AI Development
    • Market Research
    Location
    Baltimore, Maryland
    Number of Employees
    Under 49
    Average Hourly Rate
    $165/hr
    Minimal Budget
    $25,000 - $50,000
    Portfolios Count
    1 Project Listed

    PerryLabs Services

    • AI Development
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Hoopdee
    • Resilience Innovation Labs
    • Parker's Kitchen
    • TryHungry
    Data sourced from the agency's DesignRush profile
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  • Team Media

    Your Programmatic Media Partner

    Team Media specializes in aiding various media companies in executing programmatic media campaigns through a contractor or freelance model. Our approach offers unparalleled flexibility with no campaign minimums or contracts, providing access to over 5 demand-side platforms without any licensing fees. By...

    Top Services:

    • Creative Services
    • Digital Services
    • Digital Strategy
    • Business Consulting
    • Media Buying
    • Show more
    Location
    Plymouth, Minnesota
    Number of Employees
    Under 49
    Average Hourly Rate
    $150/hr
    Minimal Budget
    Under $1,000

    Team Media Services

    • Creative Services
    • Digital Services
    • Digital Strategy
    • Business Consulting
    • Media Buying
    • Digital Marketing
    • Advertising
    • Video Marketing
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Learfield
    • Radio Iowa
    • HUDU
    • Minnesota News Network
    • Minnesota Department of Health
    • Missouri Net
    • Iowa HHS
    • Iowa Department of PH
    Data sourced from the agency's DesignRush profile
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  • Righteous

    Creative Services Company For Humans

    Righteous Creative is a lean, creative-technology agency that combines brand strategy, product engineering, marketing, and AI automation into a unified execution model for modern businesses. Operating from Atlanta and St. Louis, the company positions itself as an agile, overhead-free partner built for the...

    Top Services:

    • Web Design
    • Web Development
    • Product Design
    • AI Development
    • Market Research
    • Show more
    Location
    St. Louis, Missouri
    Number of Employees
    Under 49
    Average Hourly Rate
    $150/hr
    Minimal Budget
    $1,000 - $10,000

    Righteous Services

    • Web Design
    • Web Development
    • Product Design
    • AI Development
    • Market Research
    • UI/UX Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Mitsubishi Electric
    • Agvance
    • Chipotle
    • Lyft
    • Old Spice
    • Adobe
    • Momocon
    • Mercedes AMG
    • Reebok
    • U.S. Air Force
    Data sourced from the agency's DesignRush profile
    Visit Website View Profile

  • Campaign Insights

    Make smarter campaign decisions with real-time insights.

    Make smarter campaign decisions with real-time insights...

    Top Services:

    • Market Research
    • Digital Strategy
    • Media Buying
    • Digital Marketing
    • Video Marketing
    • Show more
    Location
    St. Louis, Missouri
    Number of Employees
    Under 49
    Average Hourly Rate
    $150/hr
    Minimal Budget
    $10,000 - $25,000

    Campaign Insights Services

    • Market Research
    • Digital Strategy
    • Media Buying
    • Digital Marketing
    • Video Marketing
    • Advertising
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Objective
    • Victory Enterprises
    • LHM
    Data sourced from the agency's DesignRush profile
    Visit Website View Profile

  • InCon, LLC

    Marketing That Drives Growth

    InCon, LLC is a dynamic marketing and media agency committed to helping small and medium-sized businesses navigate the complexities of the marketing world. The agency specializes in branding, creative design, market research, and digital marketing solutions. InCon works closely with clients to ensure their...

    Top Services:

    • Branding
    • Social Media Marketing
    • Market Research
    • Web Development
    • Digital Services
    • Show more
    Location
    Dallas, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $149/hr
    Minimal Budget
    $1,000 - $10,000

    InCon, LLC Services

    • Branding
    • Social Media Marketing
    • Market Research
    • Web Development
    • Digital Services
    • Logo Design
    • PPC
    • SEO
    • Email Marketing
    • Graphic Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Legal Industry
    • Construction Industry
    • Healthcare Industry
    Data sourced from the agency's DesignRush profile
    Visit Website View Profile

  • Louder Design

    Amplify Your Presence

    Louder Design is an award-winning interactive agency that crafts unique and intuitive digital experiences. Based in the Dallas-Fort Worth Metroplex, we specialize in helping municipal, corporate and non-profit organizations stand apart through innovative technology-driven solutions...

    Top Services:

    • Video Production
    • Branding
    • Graphic Design
    • Creative Services
    • Advertising
    • Show more
    Location
    Richland Hills, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $149/hr
    Minimal Budget
    $1,000 - $10,000

    Louder Design Services

    • Video Production
    • Branding
    • Graphic Design
    • Creative Services
    • Advertising
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • County of Humboldt
    • Bioluxe Creative
    • Linbeck
    Data sourced from the agency's DesignRush profile
    Visit Website View Profile

  • BrandEra

    Reinvent Your Brand Journey

    At BrandEra, we bring over 40 years of combined experience in advertising, graphic design and public relations to deliver exceptional marketing solutions tailored to your needs. With a passion for surpassing expectations, we dive into the trenches and make a difference in your day-to-day operations...

    Top Services:

    • Branding
    • Digital Services
    • Creative Services
    • Market Research
    • Digital Strategy
    • Show more
    Location
    Fort Worth, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $149/hr
    Minimal Budget
    $1,000 - $10,000

    BrandEra Services

    • Branding
    • Digital Services
    • Creative Services
    • Market Research
    • Digital Strategy
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Dance Theatre of Arlington
    • SafeHaven
    • Padrino Foods
    Data sourced from the agency's DesignRush profile
    Visit Website View Profile

  • Usman Group

    Strategic Guidance for Digital Success

    Usman Group is a boutique agency specializing in digital strategy, market research, and web design. We empower organizations with strategic guidance, leveraging the power of design thinking to craft tangible goals...

    Top Services:

    • Web Design
    • Market Research
    • Digital Strategy
    • Digital Marketing
    • Show more
    Location
    Denver, Colorado
    Number of Employees
    Under 49
    Average Hourly Rate
    $125/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    5 Projects Listed

    Usman Group Services

    • Web Design
    • Market Research
    • Digital Strategy
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • National Safety Council
    • Priceline.com
    • Robert W. Baird & Company
    • Davita
    • Chicago Sun-Times
    • University of Chicago
    Data sourced from the agency's DesignRush profile

    Usman Group Reviews & Testimonials

    • Rachael Miles
      Rachael Miles Review from Google
      5.0 ★

      Rachael Miles's Review Sourced from Google

      In my experience with Usman Group, Naveed and his team have displayed impeccable professionalism through their preliminary research/preparation, timely and impressive deliverables, open lines of communication, and ability to adapt to changing priorities. Highly recommend!

    • Monty Sihweil
      Monty Sihweil Review from Google
      5.0 ★

      Monty Sihweil's Review Sourced from Google

      The Usman Group is a tremendous strategic partner. Naveed is an expert in digital marketing, and passionate about helping his clients be more successful. He and his team have taken the time to understand the goals of our business, and tailor solutions that dovetail with what we want to accomplish. I highly recommend The Usman Group!

    • Andrea Feldman
      Andrea Feldman Review from Google
      5.0 ★

      Andrea Feldman's Review Sourced from Google

      I managed my company's rebrand project and we used the Usman Group for the website redesign. The group made this part of the project amazingly easy. We spoke upfront about our requirements and needs and they took the reigns and ran with it. They provided helpful suggestions and recommendations and always met our deadlines. It would have been tough not having them on board to take on this part of the rebrand project and would absolutely recommend using them.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    5.0 5.0 (14)

  • Evolve Market Research, LLC

    Flexible, Affordable, and Efficient Market Research.

    The experts at Evolve Market Research, LLC provide survey research and data analysis solutions that are customized and high-quality. Our model is designed to offer these services at an affordable cost while maintaining quality and efficiency. Our services include general market research, survey research, as...

    Top Services:

    • Market Research
    Location
    Walpole, Massachusetts
    Number of Employees
    Under 49
    Average Hourly Rate
    $125/hr

    Evolve Market Research, LLC Services

    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Drexel University
    • Texas Historical Commission
    • City of Boston
    • City of Port Orchard
    Data sourced from the agency's DesignRush profile
    Visit Website View Profile

  • Twenty Ideas

    Partnering with innovators to create a healthier world through technology

    We're a product design agency developing custom software solutions for health, learning, and more. We partner with innovators to bring purpose to the digital world through what we make and how we make it...

    Top Services:

    • Software Development
    • Mobile App Development
    • Product Design
    • AI Development
    • UI/UX Design
    • Show more
    Location
    Eugene, Oregon
    Number of Employees
    50 - 99
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $50,000 & Up
    Portfolios Count
    8 Projects Listed

    Twenty Ideas Services

    • Software Development
    • Mobile App Development
    • Product Design
    • AI Development
    • UI/UX Design
    • Market Research
    • Cloud Consulting
    • Design Services
    • DevOps Consulting
    • Branding
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • PHC Global
    • XPRIZE Foundation
    • University of Oregon
    • Daimler Truck North America
    • D&H
    • Dr. Linda Dahl, MD
    Data sourced from the agency's DesignRush profile

    Twenty Ideas Reviews & Testimonials

    • Justin Collins
      Justin Collins CEO at ChartLamp
      5.0 ★

      Startups Software Development Review from Justin Collins

      Our first engagement with Twenty Ideas was accurately scoped and allocated from day one, and that was impressive. Being on time and budget while exceeding expectations seems impossible for many vendors, but with Twenty Ideas, there were zero issues. They anticipated our needs and presented clear options when necessary.

    • Rachel Efron
      Rachel Efron Chief Creative Officer at Muzi
      4.8 ★

      Mobile App Development Review from Rachel Efron

      The most impressive thing was the collaboration we established. I had been creating this app by myself for so long, and all of a sudden, I had a whole team of thought partners. Twenty Ideas really got in there with me, learned what I was trying to make, and collaborated with me on it. It was an extremely rewarding experience, and we're thrilled with the app!

    • Jana DiSanti
      Jana DiSanti Review from Google
      5.0 ★

      Jana DiSanti's Review Sourced from Google

      I started working with Twenty Ideas in a part-time consulting capacity, but I became so taken with the team’s passion, mission, and supportive culture, that I ended up applying for a full-time position. I’ve been with the team for three and a half years now, and it’s given opened doors to expand my skill set; work with smart, kind, and dedicated people, every day; and work with clients who truly care about making a positive impact, to create life-changing solutions together. It’s a great place to work!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    4.4 4.4 (2)
    5.0 5.0 (8)

  • SCG

    Advertising and PR solutions you can bank on

    SCG has been providing comprehensive advertising and public relations solutions since 1958. Over the years, we have collaborated with an extensive array of businesses, representing diverse industries and sizes...

    Top Services:

    • Social Media Marketing
    • Logo Design
    • Advertising
    • Content Marketing
    • PPC
    • Show more
    Location
    Parsippany-Troy Hills, New Jersey
    Number of Employees
    50 - 99
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    5 Projects Listed

    SCG Services

    • Social Media Marketing
    • Logo Design
    • Advertising
    • Content Marketing
    • PPC
    • eCommerce
    • Branding
    • Public Relations
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Walmart
    • Dave & Buster's
    • Farleigh Dickinson University
    • Wawa
    • FedEx Freight
    • Berkshire Hathaway
    • Hard Rock Cafe
    • Meridian Air Charter
    • GPS
    • Brown University
    Data sourced from the agency's DesignRush profile

    SCG Reviews & Testimonials

    • Liam Shamhart
      Liam Shamhart Review from Google
      5.0 ★

      Liam Shamhart's Review Sourced from Google

      Professional and always quick to respond to communications. Creative, quick thinking, and always considering the human element.

    • Leon Temiz
      Leon Temiz Review from Google
      1.0 ★

      Leon Temiz's Review Sourced from Google

      Success Communications Group - Advertising is a SCAM! We used this company for our Google Advertising and after months long of disappointing results we questioned them as to why we weren't getting the expected results. Once we asked them for ad-spend breakdowns from Google, they would only send us THEIR reports. NOTHING FROM GOOGLE! We requested reports specifically from Google to review. This company is beyond shady and should never be trusted!

    • Talal Albagdadi
      Talal Albagdadi Review from Google
      5.0 ★

      Talal Albagdadi's Review Sourced from Google

      Their staff and professionalism is unparalleled. I truly appreciate the human element they bring to every situation. This is what sets them apart from other agencies in Morris County. You feel like you are working with people vs. an agency of non-entities. They truly care and are willing to change their approach when needed. SCG is also very good at their namesake... communications.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    4.6 4.6 (11)

  • Vision Tact FZCO

    Building Smarter Tomorrows With AI Today

    Vision Tact is a leading AI and Data Science company that empowers organizations to harness the power of Artificial Intelligence, Automation, and Data Intelligence. We help businesses innovate faster, optimize operations, and make smarter decisions through next-generation technology solutions...

    Top Services:

    • AI Development
    • Software Development
    • IT Services
    • Business Consulting
    • Mobile App Development
    • Show more
    Location
    Houston, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $60/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    2 Projects Listed

    Vision Tact FZCO Services

    • AI Development
    • Software Development
    • IT Services
    • Business Consulting
    • Mobile App Development
    • Market Research
    • Cloud Consulting
    • UI/UX Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Food & Agriculture Organization (FAO)
    • Galaxine
    • Betta Medical Billing
    • UNO
    • BTMG USA
    • Visa Inc
    • IBM
    Data sourced from the agency's DesignRush profile
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  • Rise Peak Digital

    Become The Brand AI Recommends

    AI Search Optimization for ChatGPT, Claude, Perplexity & Google AI. Rise Peak Digital specializes in AISEO, AI Overviews, and content marketing that wins in the age of AI search. We're not just an SEO agency. We're a team of strategists obsessed with making sure your brand gets discovered, cited, and...

    Top Services:

    • CRO
    • Digital Marketing
    • SEO
    • Content Marketing
    • eCommerce
    • Show more
    Location
    Davie, Florida
    Number of Employees
    Under 49
    Average Hourly Rate
    $60/hr
    Minimal Budget
    $1,000 - $10,000

    Rise Peak Digital Services

    • CRO
    • Digital Marketing
    • SEO
    • Content Marketing
    • eCommerce
    • Digital Services
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • OffixSolutions
    • Electric Trike
    • Sunplenti
    • Aash Advance
    • Ouch My Back Moving
    Data sourced from the agency's DesignRush profile
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  • eCommerce Republic

    We Live & Breath Shopify

    eCommerce Republic is a premier eCommerce transformation partner, delivering scalable commerce platforms and high-impact digital retail experiences. We specialize in helping brands thrive online through precision engineering, design excellence, and performance marketing...

    Top Services:

    • eCommerce Development
    • Digital Services
    • Graphic Design
    • Branding
    • Web Design
    • Show more
    Location
    New Hyde Park, New York
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    41 Projects Listed

    eCommerce Republic Services

    • eCommerce Development
    • Digital Services
    • Graphic Design
    • Branding
    • Web Design
    • Web Development
    • WordPress Website Design
    • Social Media Marketing
    • Software Development
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Apothem
    • Designer Optics
    • frankie4
    • BUYSENSICA
    • ETICOS
    • GALFER EYE WEAR
    • GETLOTZA
    • GROUNDEDSHAKES
    • JUNO HOUSING
    • KAVEHOME
    Data sourced from the agency's DesignRush profile
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  • Social Hackettes

    Your Whole Marketing Team. Done For You.

    Social Hackettes is a Miami-based social media management agency built for small businesses that know they should be consistent online but never have the time. We handle the whole engine: content creation, daily posting, audience engagement, and growth strategy, all tied to real business outcomes like leads...

    Top Services:

    • Market Research
    • Branding
    • SEO
    • Reputation Management
    • Email Marketing
    • Show more
    Location
    Miami, Florida
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000

    Social Hackettes Services

    • Market Research
    • Branding
    • SEO
    • Reputation Management
    • Email Marketing
    • Digital Marketing
    • Social Media Marketing
    • Web Design
    • Web Development
    • CRO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • 610 Media
    • Amani Unlocked
    • Turner & Associates
    • The Oracle Academy
    Data sourced from the agency's DesignRush profile
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  • Datamatics

    A trusted name in data and analytics!

    Datamatics Digital Ltd an entity of Datamatics Global Services Ltd is a well-recognized leading data mining and application development company that delivers avant-garde software services with a specialized focus on web & mobile product engineering, application development & maintenance services...

    Top Services:

    • IT Services
    • Big Data Analytics
    • Market Research
    • CRM Consulting
    • Managed Services
    • Show more
    Location
    Edison, New Jersey
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $30/hr

    Datamatics Services

    • IT Services
    • Big Data Analytics
    • Market Research
    • CRM Consulting
    • Managed Services
    • DevOps Consulting
    • BPO
    • AI Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Honeywell
    • JDA
    • OLA
    • Flipkart
    • Hike
    • Micromax
    • Accenture
    • Lacoste
    • Boston Marathon
    • Capital First
    Data sourced from the agency's DesignRush profile
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  • Visiongain

    Business Intelligence for Industry Leaders

    Visiongain, a market research firm established in 1998, provides trusted, independent market insights to organizations, researchers, and business leaders worldwide. With a global advisory team based in London and consultants in key locations like New York City, Visiongain offers comprehensive research and...

    Top Services:

    • Market Research
    • Business Consulting
    • Big Data Analytics
    Location
    New York City, New York
    Number of Employees
    100 - 249
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000

    Visiongain Services

    • Market Research
    • Business Consulting
    • Big Data Analytics
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Unilever
    • 3M
    • THALES
    Data sourced from the agency's DesignRush profile

    Visiongain Reviews & Testimonials

    • Chris Sharp
      Chris Sharp Review from Google
      4.0 ★

      Chris Sharp's Review Sourced from Google

      I bought a Visiongain report on the Clinical Trials markets recently and it had a lot of data around Covid-19, so that was very useful for me and the team right now.

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    3.3 3.3 (4)

  • SmartPA

    From individuals and entrepreneurs, small and medium-sized businesses, right through to large corporations and government bodies, our administrative assistants are helping our clients become more efficient by streamlining their processes...

    Top Services:

    • Customer Support
    • BPO
    • Market Research
    • Transcription Services
    • Translation Services
    • Show more
    Location
    New York City, New York
    Number of Employees
    250 - 499
    Average Hourly Rate
    $24/hr

    SmartPA Services

    • Customer Support
    • BPO
    • Market Research
    • Transcription Services
    • Translation Services
    • HR Outsourcing
    • Call Centers
    • Accounting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Cox-London
    • Complete Refinish
    • Collette CWMedia
    • Krispy Kreme
    • Total Oil and Gas
    Data sourced from the agency's DesignRush profile

    SmartPA Reviews & Testimonials

    • Vicky Grobbelaar
      Vicky Grobbelaar Review from Google
      5.0 ★

      Vicky Grobbelaar's Review Sourced from Google

      Mandy has been a huge asset to Ethiqs and a lovely person to work with, efficient and friendly and a great team backing her. Highly recommended.

    • Pedro Mendoza
      Pedro Mendoza Review from Google
      5.0 ★

      Pedro Mendoza's Review Sourced from Google

      Holly has been a great help recently both in terms of my business and personal affairs. I am in the process of making some business structure changes in my private dental practice and she has assisted me with all the lengthy paperwork, ensuring that everything is in order. In addition, she has assisted me in researching properties and locations. I would not hesitate in recommending her services as her support has been invaluable to me at this extremely busy time and has allowed me to focus on my patients. Highly recommended +++++

    • Alexandra Stewart
      Alexandra Stewart Review from Google
      5.0 ★

      Alexandra Stewart's Review Sourced from Google

      Terri has been an incredible SmartPA assistant for our family over the past 18 months. Her support has been invaluable in managing our busy work and home administrative tasks. Throughout our travels across Europe, the US, and Canada, as well as during our recent move to a new house and country, Terri has been there for us every step of the way. In particular, I have appreciated that Terri has used great judgment in assessing options on all fronts and hasn't just gone for the easy road of blindly following orders. I have trusted her as a "second me" and that has been so helpful. We couldn't have done any of this without her!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    4.0 4.0 (55)

  • Diya Infotech

    Technology, Information & Internet

    Web Scraping Services Provider Company specializing in website data extraction and scalable web scraping services for businesses...

    Top Services:

    • Big Data Analytics
    • Market Research
    Location
    Jackson Township, New Jersey
    Number of Employees
    50 - 99
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000

    Diya Infotech Services

    • Big Data Analytics
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Travel Industry
    • eCommerce Industry
    • Food and Beverage Industry
    Data sourced from the agency's DesignRush profile
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    4.8 4.8 (19)

  • IdeasUnlimited

    Global Support Redefined!

    IdeasUnlimited is a BPO with fifteen (15) years of experience in providing various BPO services...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • IT Services
    • BPO
    • Customer Support
    • Show more
    Location
    Sugar Land, Texas
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    2 Projects Listed

    IdeasUnlimited Services

    • Call Centers
    • Phone Answering Services
    • IT Services
    • BPO
    • Customer Support
    • Transcription Services
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • BabeBox
    • PatPat
    • Sapphire
    • Messenio
    • Stevens Realty
    • Justin TV (now known as Twitch TV)
    Data sourced from the agency's DesignRush profile

    IdeasUnlimited Reviews & Testimonials

    • Kimberly Weber President and Founder at Iowa Home Care
      5.0 ★

      BPO Review from Kimberly Weber

      We brought on IdeasUnlimited to help with our back office work so our nurses and staff could stay focused on clients. They handle scheduling, reports, emails, and client inquiries, and they picked up new tasks fast with very little training. The time we save is huge, and it makes our daily operations smoother. What I like most is they really try to fit into how we work, so it feels like they are part of our own team. The onboarding took a little time, but once we got set, everything has been running well.

    • Miriam Woodward
      Miriam Woodward Founder President and CEO at De Dios Consulting
      5.0 ★

      BPO Review from Miriam Woodward

      IdeasUnlimited has been a dependable partner for us at De Dios Consulting. They handle our scheduling, emails, research, and reports, which freed up time for us to focus on clients. What I value most is how quickly they adapt and how much they feel like part of our team. The only challenge was getting them up to speed on a few tools, but once they learned, everything has been smooth.

    • Jeffrey Bill
      Jeffrey Bill Founder & CEO at Sunrise Treatment Center
      5.0 ★

      Medical Review from Jeffrey Bill

      Working with IdeasUnlimited has been a real help for us at Sunrise Treatment Center. We brought them in to handle our medical billing so our staff could focus more on patients. They learned our system fast and cut down on errors which meant we got paid quicker and had better cash flow. Communication has always been easy and they adjust when we need something changed. What stood out most is how detailed and reliable they are. Nothing is ever perfect but they came pretty close.

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    5.0 5.0 (68)
    4.6 4.6 (11)

  • ifahto WorldWide

    Events Beyond Expectations.

    ifahto WorldWide offers comprehensive global services encompassing brand development, strategic marketing, and event production. With our expertise, we redefine brands, devise innovative strategies, and curate unforgettable experiences to drive your business forward...

    Top Services:

    • Digital Services
    • Graphic Design
    • Video Production
    • Creative Services
    • Audio Production
    • Show more
    Location
    Miami, Florida
    Number of Employees
    100 - 249
    Average Hourly Rate
    $1/hr
    Portfolios Count
    8 Projects Listed

    ifahto WorldWide Services

    • Digital Services
    • Graphic Design
    • Video Production
    • Creative Services
    • Audio Production
    • Digital Marketing
    • Advertising
    • Market Research
    • Mobile App Development
    • Event Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Orbis
    • Televisa Univisión
    • Hola Houston
    • MMA
    • North Capital Forum
    • Unicef
    • Goodyear
    • Los Cabos
    • Esomar
    Data sourced from the agency's DesignRush profile

    ifahto WorldWide Reviews & Testimonials

    • Guillermo Aguirre
      Guillermo Aguirre Review from Google
      5.0 ★

      Guillermo Aguirre's Review Sourced from Google

      Excellent agency, as their supplier I can say that they are very organized, pay quickly, are friendly and do not easily fall into stress

    • Salvatore Moroni
      Salvatore Moroni Review from Google
      2.0 ★

      Salvatore Moroni's Review Sourced from Google

      It is an agency specialized in events, I think it has variety and experience, I did not like its attention

    • JL
      JL Review from Google
      5.0 ★

      JL's Review Sourced from Google

      If you are looking for an out-of-the-box event, look no further, Ifahto is the agency you are looking for, they are all super pro, the best in Mexico without a doubt. Mega recommended.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    4.5 4.5 (51)

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Hiring Guide: How to Choose The Best Market Research Agency in the US

How do I choose the best company in the USA for my business?

To choose the best market research company for your business, consider these steps:

  1. Clarify objective
    Identify the business decision the research needs to support. Also, specify your target markets, required sample size, success metrics, timeline, and budget.
  2. Search for experienced firms
    Focus on firms with proven expertise in your industry, market, and research methodology by looking at their case studies, list of services, and platforms.
  3. Check its background
    Examine the firm’s client reviews, testimonies, awards, recognitions, and certifications to confirm its credibility and reliability.
  4. Request for a proposal
    Send a detailed project brief to your top candidates, so they can provide a proposal that matches your requirements and business goals.
  5. Meet the team
    Schedule an introductory interview with the market research firm to learn more about its approach, methodology, and team culture.
  6. Make your selection
    Select a firm that can execute your project, align with your values, and strategically interpret the market data into insightful recommendations.

Need help finding the right partner? Visit our Marketplace and submit your project requirements. We’ll match you with top firms for free!

What should I prepare before contacting US B2B market research companies for the first time?

Before reaching out to a market research agency, prepare a concise brief that outlines your business objective and how the research will inform decision-making.

Agencies design better studies when the decision context is defined upfront.

Key inputs to prepare include:

  • Target audience and buyer roles
  • Markets or geographies in scope
  • Internal assumptions or hypotheses
  • Budget range and timing constraints
  • Planned use of findings (strategy, investment, product, marketing)

McKinsey notes that poorly scoped research projects are significantly more likely to exceed budgets or deliver unusable insights.

Preparation helps agencies recommend the right methodology rather than defaulting to standard templates.

What questions should I ask before hiring a firm?

Ask these questions before hiring one of these companies for your project:

Relevant Background

  1. Can you share case studies similar to our project’s scope and complexity?
  2. What experience do you have in our industry and target markets?
  3. What research methodologies, techniques, and platforms do you specialize in?

Services and Processes

  1. What is your market research process—from strategy and design to data collection and analysis?
  2. How do you ensure data quality and accuracy?
  3. What is your approach to data cleaning, organization, and analysis?
  4. Can you conduct global or multinational research? If so, what’s your approach?

Related to Your Project

  1. What data type, research methodology, and sample size do you recommend for my project, and why?
  2. What kind of reporting and deliverables should we expect?
  3. Who owns the data and research outputs, and will we receive the raw data?
  4. How do you ensure the process is secure and compliant with relevant industry and regional regulations?

How long does a typical B2B market research project take?

A B2B market research project can take anywhere between 4 weeks and over 6 months, depending on project scope and objectives, methodology, techniques, target audience, and sample size.

Here’s an estimated B2B market research project timeline:

Phase Timeline Task
Planning and design 1-2 weeks
  • Defining the problem, objectives, metrics, and timeline
  • Deciding on the type of data (quantitative or qualitative) and collection method (survey, interview, etc.)
Preparation and recruitment 2-4 weeks
  • Creating the questionnaires and guide
  • Configuring the market research platform (e.g., Survey Monkey)
  • Assembling a contact database

Note: This can overlap with planning and design.
Fieldwork 2-5 weeks  
  • Focus group of 10-12 participants can take 3-5 weeks
  • In-depth interviews require about 3-5 weeks, depending on interview length
  • An online survey with 10-25 questions takes about 2-4 weeks for 1,000 respondents
Data analysis and reporting 2 weeks
  • Cross-checking data entries to ensure accuracy
  • Organizing, cleaning, and analyzing the data gathered from fieldwork
  • Turning the data into digestible and actionable business insights, including charts, tables, and graphs

How do I know whether a market research firm delivers real value?

You can tell a market research firm delivers real value if it provides accurate, consistent, and clear findings that effectively support business decision-making.

In fact, the state of Market Research found that 86% of businesses experience a return on investment of more than 4x from market research initiatives.

Moreover, organizations that conduct market research are:

  • 15%-16% more likely to enter a new or adjacent market
  • 13% more likely to increase customer retention
  • 10% more likely to boost sales
  • 4% more likely to launch a new product or service

Here are some of the most common key performance indicators for market research projects:

  • Brand-focused KPIs
    • Brand recall
    • Brand perception
    • Net promoter score (NPS)
  • Customer-focused KPIs
    • Customer retention rate
    • Customer satisfaction score (CSAT)
    • Cost per acquisition
  • Product-focused KPIs
    • Willingness to pay
    • Post-purchase satisfaction
  • Market-focused KPIs
    • Market demand
    • Total addressable market

Why People Trust DesignRush

Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding market research companies in the United States. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.

DesignRush rating logos on Trustpilot and Google

Learn more about DesignRush Agency Ranking Methodology.

Sources

DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:

  • Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
  • The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.

Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.

Frequently Asked Questions About Market Research Companies

What market research services do B2B agencies usually offer?

They companies typically provide a broad mix of qualitative, quantitative, and strategic research services to aid businesses in making more data-driven decisions. 

According to Hanover Research's study, these are the market research projects that businesses are prioritizing: 

  • Market evaluation (45%): Examining a product or brand’s viability in a market segment by analyzing its size, trends, customer behavior, and competitors. 
  • Customer needs assessment (45%): Conducting interviews, surveys, and data analysis to understand how a product or service addresses the customer’s needs. 
  • Customer satisfaction (43%): Measuring how customers feel about a product or service through feedback forms, surveys, and sentiment analysis. 
  • Market trend forecast (42%): Studying historical data (e.g., sales, consumer behavior, economic trends) to predict shifts in customer demand and market direction. 
  • Price sensitivity (37%): Also known as price elasticity demand, it how much target customers are willing to pay for a product or service. 
  • Win-loss analytics (31%): Identifying factors that influence buying decisions through sales data analysis, competitor evaluation, and customer interviews. 

What is the difference between a market research company and a marketing research agency?

They study the customers in a specific market, including their needs and behavior. In contrast, marketing research agencies analyze marketing data, such as how to promote and price a product to attract buyers. 

Here’s a detailed breakdown of their differences: 

Market research company Marketing research agency
  • Determines business opportunities in potential markets 
  • Identifies target customers and their market size 
  • Studies the customers’ behaviors, preferences, and needs 
  • Analyzes emerging trends in the target market 
  • Determines brand and product positioning  
  • Evaluates brand perception and health 
  • Identifies marketing channels 
  • Designs marketing and advertising strategies 

How much does it cost to hire one of these companies in the US?

The cost of hiring one of the best market research companies in the US can start at $800-$1,500 per respondent. However, prices can reach beyond $4,000-$10,000 per interview session per respondent if the project needs more in-depth, in-person interviews. 

The final bill will depend on service scope, coverage, methodology, fieldwork timelines, and target markets.  

Here’s an approximate price of the different types of market research: 

  • Online survey: $10,000-$30,000+ for 400 completed answers in a single market 
  • Phone surveys: $15,000-$30,000+ for 400 completed answers in a single market 
  • Mail survey: $10,000-$25,000+ for 400 completed answers in a single market 
  • Simple in-person surveys: $20,000-$50,000+ for 400 completed answers 
  • In-depth interviews: $10,000-$20,000 for 10 respondents 
  • Focus groups: $7,000-$200,000+ per group 
  • International or multi-market studies: $150,000-$500,000+ 

Are there any additional costs to consider when working with these companies?

While they typically charge per respondent, session, or group; businesses must also account for the following when budgeting for a project: 

  • Respondent incentives, especially for senior decision-makers 
  • Panel access or proprietary databases 
  • Interview length, with longer interview sessions or survey questions requiring more recruitment time or higher incentives 
  • Incidence rate (IR) or the number of people qualified for market research; low IR results in higher costs 
  • International or multi-language sampling, which can range between $150,000 and over $500,000 
  • Advanced analytics or modeling 
  • Extended reporting or executive presentations 

These additional costs typically add 20%–35% to the total project budget.  

What types of B2B companies usually work with market research companies in the USA?

They tend to work with companies that rely on data-driven decisions for growth, positioning, and investment planning.  

Based on The State of Market Research, these are the top industries that the market research professionals work in: 

  • Manufacturing and industrial firms (24%), assessing demand, suppliers, and expansion markets 
  • SaaS and enterprise software companies (19%), validating product-market fit and pricing 
  • Professional services and consulting firms (10%), refining positioning and service differentiation 
  • Wholesale, trade, and logistics (9%), analyzing operational and geographic demand 
  • Non-profit organizations (6%), understanding donor and beneficiary motivations to boost fundraising efforts 
  • B2B eCommerce and marketplaces (4%), optimizing conversion and customer segmentation 
  • Fintech and financial services (4%), evaluating risk, adoption, and customer trust

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