Brannon Gerling's Review Sourced from Google
Choosing SEG Universe (via Bark) has been the worst business mistake of my life. I spent thousands of dollars and got nothing functional but a logo and a build that never made it to the App Store. In what started in July 2019 and should have been completed in 3-5 months, with just a few weeks hiatus in between, ended this month with an incomplete application. All said and done here in 2022, SEG wanted to disassociate from the project and asked that I not mention their development role in it. There are too many nightmares to tell, including not having a project manager for months, pleading with the unsupportive team to fix bugs after testing shoddy builds ad nauseum, their misquoting the scope and attempts at cutting corners to delete scope items, etc. At times, they tried to upsell me on services before fixing bugs and completing a very simple scope. At other times, it felt like they were holding my app for ransom while they tried to push additional features into the app without executing contractual scope items. Through the long years and my repetitive appeals, begging, and endless encouragement, their only argument was that Apple “depreciates” older iPhones and so, in their words, the app wouldn’t function correctly on my phone, even though iOS was always up to date and my team members had the newest iPhones and experienced the same malfunctions. SEG is a team of irresponsible neophytes with seemingly, in my experience, no national expertise. At least one reviewer in this column is an SEG developer and therefore poses a conflict of interest. In a word, NO. In a second word, I’m heart broken for the tremendous loss of money, time, and resources. Zero stars.
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