Kate Gorn Review from Google

1.0★

Kate Gorn's Review Sourced from Google

A Deeply Disappointing Experience with Emote Digital / Big Picture GroupI engaged Emote Digital in early 2025 with the urgent goal of generating spa treatment bookings for my business, Hair Spa Melbourne. I was transparent about my financial situation and trusted their team to deliver results. Unfortunately, what followed was one of the most damaging experiences of my career.The campaign was poorly managed. Promised deliverables were delayed or not completed, despite me providing all required materials on time. After investing over $15,000, the results were extremely weak: only 37 bookings over 3.5 months, with costs per booking exceeding the treatment price itself. SEO work was incomplete, and key advertising tasks were mishandled. Independent audits I obtained afterward confirmed these failures (70% underperformance).When I raised concerns with management, my feedback was dismissed rather than addressed constructively. Instead of accountability, I faced, legal intimidation, defensiveness and pressure, which was extremely unprofessional.Based on my experience, I cannot recommend Emote Digital. They failed to deliver on agreed commitments and caused significant financial and emotional stress for my business.

Candie Davis Review from Google

5.0★

Candie Davis's Review Sourced from Google

During a surprise viral moment, Emote Digital reacted in real time, spinning up look alike audiences, adjusting budgets, and coordinating creative so our servers stayed up while sign ups skyrocketed. The agility and calm guidance preserved our brand reputation and turned fleeting buzz into lasting customer growth.

Matilda Lemmon Review from Google

5.0★

Matilda Lemmon's Review Sourced from Google

I’m extremely happy with Emote Digital and the website they developed for me. The process was smooth from start to finish, and the end result exceeded my expectations. Their ongoing support with digital marketing has also been fantastic — I’ve seen great results and always feel supported. The team is friendly, professional, and always responds quickly whenever I have a question. Highly recommend!

Leslie Vo Review from Google

5.0★

Leslie Vo's Review Sourced from Google

Jason and his team did an amazing job on my website! They worked very hard throughout the entire process and were incredibly responsive anytime I had questions or needed changes. The final result turned out great—I’m very happy with how everything looks and functions.If you’re looking for an affordable, professional, and reliable team to build a solid website, I highly recommend Jason and his team. Their work quality and customer service truly stand out. Thank you, Jason, for all that you do!

Todd Preimsberg Review from Google

5.0★

Todd Preimsberg's Review Sourced from Google

Jason and his crew were awesome to work with! From the very start, I explained what I wanted/needed and from then on everything was smooth. It was a pleasure working with this group!

Lucille Abbene Review from Google

5.0★

Lucille Abbene's Review Sourced from Google

I recently worked with Jason from Cryptical Web Studio and his Team on updating my website, and the experience was exceptional from start to finish. Jason took the time to truly understand my business needs and vision, translating them into a clean, modern, and user-friendly design that perfectly reflects my brand.Communication was clear and efficient throughout the process—every question was addressed promptly, and every detail was handled with care. Jason offered thoughtful suggestions while also respecting my input, ensuring the final product was exactly what I envisioned.The updated site not only looks fantastic but also functions seamlessly across devices, making it easy for customers to navigate and place orders. I highly recommend Cryptical Web Design for their professionalism, creativity, and dedication to delivering a polished final product.

Lisa Marie Review from Google

5.0★

Lisa Marie's Review Sourced from Google

I was referred to this company over a year ago and decided to hire them to create my company's website, manage our social media, and assist in technical functions. This company went above and beyond to give us 10 star service.