Bogdan Czako Customer Support Team Lead at Covantis S.A.

5.0★

Customer Support Review from Bogdan Czako

We've been working with SupportYourApp to handle technical support, including product-related questions, password resets, tracing user traffic, and assessing request severity. The team started with two shared consultants and one dedicated consultant and now operates with two members, providing consistent support via email. Their performance has been outstanding, earning perfect 10/10 ratings in our internal performance reviews, and the project has remained extremely stable over time. The team has grown in expertise and reliability to the point where one dedicated agent now attends our annual gathering in Switzerland every year. Their support continues to exceed our expectations.

Joseph Pinto Manager at Sweett

5.0★

Customer Support Review from Joseph Pinto

We partnered with SupportYourApp to build a 24/7 multilingual support team operating securely from theoffice to serve our growing global customer base. The team structure has evolved over time and nowincludes French-, Spanish-, and English-speaking consultants, as well as Sales agents and part-time SocialMedia Research support.They manage our email, chat, and phone support 24/7, enabling us to assist customers in multiple languages andmaintain an average email response time of under one hour. We truly appreciate their strong adherence to SLAs,consistent performance, and proactive communication. SupportYourApp has proven to be a reliable and effectivepartner in scaling our customer support operations.

José Manuel Val Merinero CFO at VR LIFE, SL

5.0★

Customer Support Review from José Manuel Val Merinero

We partnered with SupportYourApp to resolve ongoing billing and video service issues that were impacting customer satisfaction. They provided efficient email support through a dedicated consultant, ensuring consistent and personalized assistance. Communication was clear and well-structured, with defined guidelines that kept our interactions focused. Their support hours from 5 PM to 1 AM EET allowed timely resolutions outside regular business hours.We valued the consultants loyalty, consistency, and efficiency, which contributed to smooth operations. SupportYourApp has been a reliable and effective partner in addressing our service challenges.

Jarrell A. Green, MBA-DA CEO-FOUNDER at KourtLit, Inc.

5.0★

Small Businesses Website Development Review from Jarrell A. Green, MBA-DA

AutomateNexus built our entire e-commerce website for KourtLit from scratch. We sell portable pickleball court LED projectors and needed a professional storefront that could handle orders, inventory, and customer communication.They delivered a modern, mobile-friendly site with a smooth checkout flow, backend database for order and inventory management, and automated email sequences for order confirmations, shipping updates, and follow-ups. They also set up our SEO foundation so we're positioned to rank for product searches.What stood out was their BYOK approach we own everything they built. No recurring platform fees, no vendor lock-in. They finished the entire project in July 2025 and handed it off with full documentation and training.If you need an e-commerce site built fast and built right, these are the people to call.

Arionne Patterson M.S. Owner at Curated Travel For You

5.0★

AI Development Review from Arionne Patterson M.S.

We hired AutomateNexus to build a new website for our boutique travel agency, and they delivered far more than we expected. Erin and the team built us a custom website, client portal, and admin dashboard from scratch plus set up automations that completely changed how we run the business.Before working with them, we were drowning in manual tasks: sending confirmations, chasing documents, following up with leads. Now most of that runs automatically. The client portal lets our travelers access their itineraries and documents anytime, and the admin backend makes managing bookings so much easier.What impressed us most was the strategic thinking. They didn't just build what we asked for they helped us rethink our entire workflow and showed us where AI and automation could save us time. We're saving 15-20 hours a week on admin work we used to do manually.Communication was excellent throughout, delivery was on time, and the final product exceeded expectations. If you're a small business looking to modernize your operations without getting locked into expensive monthly software, I highly recommend AutomateNexus.