These top-ranking call centers in Canada can help you manage your client communication effectively and provide excellent customer service. Examine their list of projects and clients, cost of services, reviews, expertise, team size and more to choose the right partner agency for your business.
We Compiled the Best Canada Call Center Service Providers for You
10 Companies-Rankings updated: September 05, 2026
Each agency listed on DesignRush is assessed for industry expertise and customer testimonials are evaluated in order to provide you with a vetted selection. Certain listings represent paid partnerships.
Focused on wellness and health-related businesses, 3C Contact Services provides inbound call center, customer response, appointment booking, help desk, virtual receptionist, live chat, email management, and back-office BPO. The Toronto-area agency serves small and medium businesses across Canada and the US...
Top Services:
Call Centers
Location
Ontario, Canada
Number of Employees
100 - 249
Minimal Budget
Under $1,000
3C Contact Services Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Virtual Receptionist
Appointment Setting Services
Help Desk/Technical Support
Data sourced from the agency's DesignRush profile
3C Contact Services Reviews & Testimonials
Elena Vescio CEO at Undisclosed
5.0★
Call Centers Review from Elena Vescio
3C is one of our sister companies and the service provided has always been of higher quality. There is nothing this call centre can’t do. It exceeds all expectations and the professionalism, knowledge and dedication of its management/staff is remarkable. Koodos!
Jose Ortez Owner at Undisclosed
5.0★
Call Centers Review from Jose Ortez
Michela, and the guys at 3C Contact are a great call center for our painting business, they have professionals standing by to handle my call volume. I would recommend them to anyone that needs a call center to handle their calls.
Jose Ortez Review from Google
5.0★
Jose Ortez's Review Sourced from Google
Michela, and the guys at 3C Contact are a great call center for our painting business, they have professionals standing by to handle my call volume. I would recommend them to anyone that needs a call center to handle their calls.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
AM Tech is a Canadian Managed IT Service Provider founded in 2012, delivering secure, innovative, and proactive technology solutions. We specialize in Managed IT, cybersecurity, cloud, and automation services, combining big-business expertise with small-business care to drive client success...
Top Services:
IT Services
Cybersecurity
Managed Services
IT Compliance Solution
Cloud Consulting
Show more
Location
Calgary, Canada
Number of Employees
Under 49
Average Hourly Rate
$150/hr
Minimal Budget
Under $1,000
GAM Tech Services
IT Services
Cybersecurity
Managed Services
IT Compliance Solution
Cloud Consulting
Big Data Analytics
Business Consulting
Call Centers
Web Design
UI/UX Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Eagle Copters
Goldenacre
Hull Services
Data sourced from the agency's DesignRush profile
GAM Tech Reviews & Testimonials
Michelle Miskey Review from Google
5.0★
Michelle Miskey's Review Sourced from Google
We receive and continue to receive amazing customer service from GAM Tech as our IT services provider. Their support is 24-7 which is imperative for our business function. The team is great to deal with, very quick, responsive, attentive and efficient. We especially appreciate Sean our client success manager and the attention he gives our company. Actually the whole team is great to deal with, very professional and helpful! Highly recommend!
Александр Кузьма Review from Google
1.0★
Александр Кузьма's Review Sourced from Google
Extremely disappointed with this service center. My questions were completely ignored, and the staff showed no effort to understand the actual issue. It felt like they were more interested in making excuses than helping a customer. The lack of professionalism and basic competence is astonishing. I would strongly advise anyone to think twice before bringing their device here.
A K (Az) Review from Google
5.0★
A K (Az)'s Review Sourced from Google
We had a great experience working with GAM Tech during our office location move. They helped us resolve all the hassles smoothly and professionally, and were always available whenever we needed support.Special shout-out to Kruno and Chris — both were extremely helpful, responsive, and made sure everything was handled without disruption. Highly recommend their services for any IT needs!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
With nearly 200 clients, we offer comprehensive HR services, infrastructure, and expertise. Our focus is to empower businesses of all sizes, allowing leaders to prioritize strategic growth. From payroll and benefits administration to employee relations and recruitment, we handle it all. Recognized for...
Top Services:
HR Outsourcing
Call Centers
Accounting
Location
Toronto, Canada
Number of Employees
100 - 249
Minimal Budget
Under $1,000
Portfolios Count
2 Projects Listed
Tandem HR Services
HR Outsourcing
Call Centers
Accounting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Get Fresh Produce
American Massage Therapy Association
Belgravia Group
Data sourced from the agency's DesignRush profile
Tandem HR Reviews & Testimonials
Kellie Champagne Review from Google
1.0★
Kellie Champagne's Review Sourced from Google
Our company left Tandem HR when they hiked the prices in 2024. Apparently, they do not send employers, copies of W2's for companies that have left service. I'm supposed to reach out to each employee to get a copy. Nice job, for doing the one job you had.
Ryan Cobb Review from Google
5.0★
Ryan Cobb's Review Sourced from Google
Tandem HR has done a great job maintaining the white-glove service we have come to expect over the years. The HR, Payroll, and Benefits experts that engage with our team feel like true partners rather than a third-party vendor.
Heather Worth Review from Google
5.0★
Heather Worth's Review Sourced from Google
The quality support I receive from my contacts at Tandem HR is unbelievable. I don't even entertain outreach from other PEOs. Paola consistently goes above and beyond for Prevention First. She is always so pleasant, knowledgeable, responsive, and helpful! The rest of the team (Janet, Danielle, Jennifer, etc) is really great too!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
SureCall stands as a 24/7/365 outsourced customer support and multimedia contact center, uniquely distinguished by its cutting-edge technology, adaptable architecture, and streamlined programs...
Top Services:
Customer Support
Call Centers
Phone Answering Services
BPO
Show more
Location
Calgary, Canada
Number of Employees
100 - 249
Minimal Budget
Under $1,000
SureCall Services
Customer Support
Call Centers
Phone Answering Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Finance Industry
Retail Industry
Automotive Industry
Data sourced from the agency's DesignRush profile
SureCall Reviews & Testimonials
Kassy's Locker Review from Google
5.0★
Kassy's Locker's Review Sourced from Google
Surecall Experts is a top-tier BPO call center known for exceptional customer service and professional outsourcing solutions. They offer businesses reliable support in areas such as customer care, technical assistance, and more. A good partner for your business!
Helius Review from Google
5.0★
Helius's Review Sourced from Google
SureCall Experts provides excellent customer service through their call centre services. Their team's experience and efficiency come through, as they respond quickly to all questions. A reliable partner for smooth customer interactions.
Julie Berdin Review from Google
5.0★
Julie Berdin's Review Sourced from Google
We have been a client of Surecall for well over 10 years. Surecall is an extension of our business and we continue to work closely with their team to ensure a high level of customer service.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Your Virtual Reception and Appointment Scheduling Partners.The warm friendly virtual receptionists you need to help grow your business.We are 100% Canadian owned and operated!We want to help you better connect with your clients all while sustaining your businesses growth potential...
Top Services:
HR Outsourcing
Call Centers
Phone Answering Services
Location
Halifax, Canada
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Smiledog Services
HR Outsourcing
Call Centers
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Appointment Setting
Virtual Receptionist
Customer Service
Data sourced from the agency's DesignRush profile
Smiledog Reviews & Testimonials
Nicole Hogg Review from Google
5.0★
Nicole Hogg's Review Sourced from Google
We have a psychiatry clinic in OK and Smiledog has been the BEST answering service we have ever found. We have tried others but nothing compares to the quality and consistency of Smiledog. Highly recommend!
Shannon Georgievski Review from Google
5.0★
Shannon Georgievski's Review Sourced from Google
We have been using this service for 5 months. They have systems in place for a smooth setup and allow us to be confident in the knowledge they are proving on our business’ behalf. Very pleased with the communication and love that they are Canadian. The staff are definitely an extension to our awesome Team. We will be continuing to use this service and would recommend this. -MHP
Kurtis Brown Review from Google
5.0★
Kurtis Brown's Review Sourced from Google
I have been a customer for 10 months now and I have to say I could not be happier with the services provided by Smiledog. They are kind, smart and have truly helped me to not only keep costs down but have a professional answering service. I have heard back from many of my patients who have also expressed how much they liked the service provided by the Smiledog team.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Our mission is to respond to every call as if it's the only one that matters.
Telelink provides live call answering services to keep your business lines open 24/7, improve customer service, and ensure that you never miss an important call. For over 55 years we have proudly served a diverse range of clients including municipalities, utilities, HVAC, plumbers, electricians, and property...
Top Services:
Phone Answering Services
BPO
Call Centers
Location
St. John's, Canada
Number of Employees
100 - 249
Average Hourly Rate
$37/hr
Minimal Budget
Under $1,000
Telelink Answering Service Services
Phone Answering Services
BPO
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
B2B Sales Connections - "... an amazing resource for anyone involved in B2B selling."
B2B Sales Connections: The free online sales and sales management training and coaching website for business to business sales professionals.We help business leaders, and their teams develop and improve the skills they need to succeed, so that they can achieve their true potential, and get to where they...
Top Services:
HR Outsourcing
Call Centers
Digital Marketing
Location
Ajax, Canada
Number of Employees
Under 49
Minimal Budget
Under $1,000
B2B Sales Connections Services
HR Outsourcing
Call Centers
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
We are a Canadian based outsourced business services agency. Our core services include VA, Reception Services and Bookkeeping. We buck the trend of of local outsourcing firms to contract out piece work by hiring employees that we support and train so they can provide better services to you...
Top Services:
Call Centers
Customer Support
Business Consulting
Accounting
Phone Answering Services
Show more
Location
Vancouver, Canada
Number of Employees
Under 49
Minimal Budget
Under $1,000
IYTBS Services
Call Centers
Customer Support
Business Consulting
Accounting
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
24/7 live answering for property professionals - real people, not bots
SignMore is a call center company committed to elevating client engagement through 24/7 live support, bilingual answering, and CRM integration. Our broad client portfolio is a reflection of our proficiency in lead qualification, emergency response, and appointment coordination within the niche...
Top Services:
Phone Answering Services
Call Centers
Customer Support
Location
Toronto, Canada
Number of Employees
1000 & Up
Minimal Budget
Under $1,000
SignMore Services
Phone Answering Services
Call Centers
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
McGraw Realtors
XS Asset Management
Chido Real Estate Investments
The Agency
ONXHomes
Quantive Property Management
Lang Management
RE/MAX
Keller Williams Heritage
Terra Bella Property Management
Data sourced from the agency's DesignRush profile
SignMore Reviews & Testimonials
Nick Resto Review from Google
5.0★
Nick Resto's Review Sourced from Google
We're 30 days into using SignMore service, and I'm happy with the way the call flow is set up, and their communication has been excellent.
Fred Paskell Review from Google
5.0★
Fred Paskell's Review Sourced from Google
Amazing customer service and great functionality! Seemless integration into setting appointments and they are always trying to make sure they are exceeding my expectations. Highly recommend! Raving Fan Here!! 👍🏼👍🏼
Stasia Creek 406 East Realty Review from Google
5.0★
Stasia Creek 406 East Realty's Review Sourced from Google
Professional and consistent customer service and well trained responsive agents that manage phone calls. Setup was super easy and they went above and beyond to work with Google Voice. I highly recommended!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Decimus makes it possible for you to convert a greater proportion of leads into sales appointments than is possible with any other approach, all while significantly streamlining and enhancing every facet of your business's sales processes...
Top Services:
Digital Marketing
Call Centers
Location
Montreal, Canada
Number of Employees
Under 49
Average Hourly Rate
$50/hr
Minimal Budget
Under $1,000
Portfolios Count
2 Projects Listed
Decimus Technologies Services
Digital Marketing
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
How does a call center in Canada help businesses grow?
A call center in Canada helps businesses grow by providing brand-aligned, bilingual (English and French) customer support. As a result, businesses increase customer satisfaction and CLV, safeguard revenue through customer retention, and capture upsell opportunities.
Moreover, Canadian call center companies provide time zone alignment, comply with local data privacy laws (PIPEDA), and scale capacity, enabling organizations to handle high demand spikes without the additional overhead costs.
What should I look for when hiring a Canada call center service provider?
When hiring a Canada call center service provider, look for:
Proven experience in your industry and market niche
Rigorous security, compliance, and quality control measures
Knowledge of DNCL, TCPA, and FDCPA regulations
Strong client endorsements
Scalable teams and resources
Ability to integrate with your tech stack
Culture fit
What factors affect call center pricing in Canada?
The factors that affect call center pricing in Canada include:
Service type and scope: Inbound services, outbound services, 24/7 support, call volume
Team size and capacity: Number of employees, multilingual requirements, level of expertise and training
Technology infrastructure: Data usage, AI automation, omnichannel platforms
How do Canada call center service providers track and report results?
Canada call center service providers track and report results through contact center platforms (e.g., ACD and IVR), CRM software, workforce management, and quality management systems. These help them monitor KPIs like average handle time, first call resolution, escalation rate, and CSAT to assess agent performance and overall customer experience.
The data will then be compiled into a call center report, depending on the service level agreement and business goals. Canadian call centers also provide analytics dashboards and send reports to your BI software and the Canadian Data Residency when required.
Can call centers in Canada scale their services as my business grows?
Yes, reputable call centers in Canada scale their services to your business growth. These providers use workforce forecasting, flexible staffing models, and elastic cloud platforms and IT infrastructure to handle increased customer volume during business expansion and seasonal peaks.
To ensure that the Canadian call center company can meet your growing demands, look for documented ramp timelines, hiring pipelines, training throughput, and multi-site redundancy.
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