These top-ranking call centers in Canada can help you manage your client communication effectively and provide excellent customer service. Examine their list of projects and clients, cost of services, reviews, expertise, team size and more to choose the right partner agency for your business.
We Compiled the Best Canada Call Center Service Providers for You
4 Companies-Rankings updated: September 05, 2026
Every agency featured on DesignRush is vetted for expertise and client satisfaction to support your decision-making. Some listings may be sponsored.
DMT Business Development runs cold calling, appointment setting, and multichannel lead generation campaigns for B2B companies across 30 countries. The Ottawa-based agency has delivered 2M+ leads and 10,000+ appointments over 7 years, with clients averaging a 2-5% prospect-to-appointment conversion rate...
Top Services:
BPO
Email Marketing
Call Centers
Digital Marketing
Content Marketing
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Location
Ottawa, Canada
Number of Employees
50 - 99
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
14 Projects Listed
DMT Business Development Services
BPO
Email Marketing
Call Centers
Digital Marketing
Content Marketing
Market Research
Business Consulting
Direct Marketing
CRM Consulting
Social Media Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Biovision Diagnostics
Kandji
Productive
VOLA
YouTeam
CDS Global Cloud
Derm For Primary Care
Hubilo
Concordia University
Yodeck
Data sourced from the agency's DesignRush profile
DMT Business Development Reviews & Testimonials
Yana Okushko Growth Manager at DreamX
5.0★
Lead Generation Review from Yana Okushko
Partnering with DMT Business Development turned out to be a real game-changer for us. Their team didnt just deliver leads they brought in the right conversations that actually converted. Within a short time, they secured 25 qualified meetings that had a direct impact on our pipeline and revenue. What stood out most was their professionalism - clear communication, full ownership of the process, and the feeling that they were part of our internal team rather than an external vendor. Their proactive mindset and attention to detail made every stage of the collaboration smooth and effective.
David Morneau Co-founder and CEO at inBeat Agency
5.0★
Email Marketing Review from David Morneau
We've found tremendous success in our projects with DMT Business Development, particularly in the area of Email Marketing. Their team consistently overdelivered not only in the quality of email content but also in driving measurable engagement and conversions through expertly crafted campaigns. What truly sets DMT Business Development apart is their exceptional combination of expert content creation, data driven strategy, and a deep understanding of audience behavior. Their email marketing solutions are strategically designed, results driven, and consistently outperform the competition. The team's expertise and dedication are evident in every campaign. They bring a high level of professionalism, creativity, and responsiveness, ensuring each email resonates with the target audience while meeting our marketing goals. We greatly value our partnership with DMT Business Development and look forward to achieving even greater success together. Highly recommended for businesses seeking impactful and focused email marketing solutions.
Vaysh Kewada CEO and Co-Founder at Salience Labs
5.0★
Social Media Marketing Review from Vaysh Kewada
Thanks to the dedicated efforts of DMT Business Development, our brand has experienced a noticeable increase in online visibility, consistent social media activity, and significantly improved engagement across platforms. Their strategic approach, community building tactics, and thorough performance analysis have all contributed to measurable success. What truly sets DMT apart is their ability to stay ahead of the ever changing landscape of Social Media Marketing. Their team demonstrates a deep understanding of evolving trends, algorithm updates, and best practices ensuring that our online presence remains optimized for both visibility and conversion. Beyond campaign execution, their expertise in keyword research and analysis has also brought substantial improvements to our websites search engine rankings, bridging the gap between social media activity and SEO performance. Equally impressive is DMTs commitment to transparency, proactive communication, and customer service. They consistently deliver outstanding results while remaining highly responsive to our goals and feedback. Their professionalism and alignment with our brand voice and identity are particularly noteworthy. DMT Business Development's passion for achieving remarkable outcomes and their dedication to staying at the forefront of the industry makes them an invaluable partner in Social Media Marketing. We are truly impressed by their impact and look forward to continued collaboration.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Proudly Canadian-owned and operated, AnswerPlus has delivered award-winning 24/7 call answering services for over 60 years...
Top Services:
Phone Answering Services
Call Centers
Customer Support
BPO
Managed Services
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Location
Hamilton, Canada
Number of Employees
250 - 499
AnswerPlus Services
Phone Answering Services
Call Centers
Customer Support
BPO
Managed Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Skilled Trades
Elevators
Healthcare
Professional Services
Property + Facilities Management
Government
Other Industries
Data sourced from the agency's DesignRush profile
AnswerPlus Reviews & Testimonials
Cindy Halsall Review from Google
5.0★
Cindy Halsall's Review Sourced from Google
We have tried several different services to look after our after hours phones. AnswerPlus was by far the most professional company. I would highly recommend!!!
Laura M Dixon Review from Google
1.0★
Laura M Dixon's Review Sourced from Google
They age discriminate and I have been in contact with their head office to report them
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
24/7 live answering for property professionals - real people, not bots
SignMore is a call center company committed to elevating client engagement through 24/7 live support, bilingual answering, and CRM integration. Our broad client portfolio is a reflection of our proficiency in lead qualification, emergency response, and appointment coordination within the niche...
Top Services:
Phone Answering Services
Call Centers
Customer Support
Location
Toronto, Canada
Number of Employees
1000 & Up
Minimal Budget
Under $1,000
SignMore Services
Phone Answering Services
Call Centers
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
McGraw Realtors
XS Asset Management
Chido Real Estate Investments
The Agency
ONXHomes
Quantive Property Management
Lang Management
RE/MAX
Keller Williams Heritage
Terra Bella Property Management
Data sourced from the agency's DesignRush profile
SignMore Reviews & Testimonials
Nick Resto Review from Google
5.0★
Nick Resto's Review Sourced from Google
We're 30 days into using SignMore service, and I'm happy with the way the call flow is set up, and their communication has been excellent.
Fred Paskell Review from Google
5.0★
Fred Paskell's Review Sourced from Google
Amazing customer service and great functionality! Seemless integration into setting appointments and they are always trying to make sure they are exceeding my expectations. Highly recommend! Raving Fan Here!! 👍🏼👍🏼
Stasia Creek 406 East Realty Review from Google
5.0★
Stasia Creek 406 East Realty's Review Sourced from Google
Professional and consistent customer service and well trained responsive agents that manage phone calls. Setup was super easy and they went above and beyond to work with Google Voice. I highly recommended!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Direct Objective Consulting specializes in B2B marketing for small and medium-sized enterprises. With a focus on lead generation and commercialization, the agency serves technology, manufacturing, and service providers. Its mission is to maximize clients' marketing ROI through customized strategies that drive...
Top Services:
Digital Marketing
Digital Strategy
Public Relations
Reputation Management
Video Production
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Location
Montreal, Canada
Number of Employees
Under 49
Direct Objective Consulting Services
Digital Marketing
Digital Strategy
Public Relations
Reputation Management
Video Production
Big Data Analytics
AEO
Content Marketing
Advertising
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
TIBCO
intellera
CanadaVisa
Hardent
explorance
Data sourced from the agency's DesignRush profile
Direct Objective Consulting Reviews & Testimonials
Orly Argaman Review from Google
5.0★
Orly Argaman's Review Sourced from Google
We have worked with Gil for our product strategy, web site creation, market research and some other marketing/strategy aspects. It was an absolute pleasure: Gil is very knowledgeable and creative, communications are clear & concise, delivery always on time and quality of the work was outstanding. I won't hesitate using Gil's services in the future.
Angie Velarde Review from Google
5.0★
Angie Velarde's Review Sourced from Google
Direct Objective offers experienced marketing and strategic consultants. Gil along with his team can take a brief and immerse themselves in the business and be a real part of it. His team can turn a concept into reality and come up with practical strategies and concepts to take to market. Gil is also a great business partner and can be trusted to bounce off ideas in a respected and considered way. I recommend Direct Objective Consulting to anyone needing an experienced strategic marketing and business partner to enthusiastically drive growth and get results.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
How does a call center in Canada help businesses grow?
A call center in Canada helps businesses grow by providing brand-aligned, bilingual (English and French) customer support. As a result, businesses increase customer satisfaction and CLV, safeguard revenue through customer retention, and capture upsell opportunities.
Moreover, Canadian call center companies provide time zone alignment, comply with local data privacy laws (PIPEDA), and scale capacity, enabling organizations to handle high demand spikes without the additional overhead costs.
What should I look for when hiring a Canada call center service provider?
When hiring a Canada call center service provider, look for:
Proven experience in your industry and market niche
Rigorous security, compliance, and quality control measures
Knowledge of DNCL, TCPA, and FDCPA regulations
Strong client endorsements
Scalable teams and resources
Ability to integrate with your tech stack
Culture fit
What factors affect call center pricing in Canada?
The factors that affect call center pricing in Canada include:
Service type and scope: Inbound services, outbound services, 24/7 support, call volume
Team size and capacity: Number of employees, multilingual requirements, level of expertise and training
Technology infrastructure: Data usage, AI automation, omnichannel platforms
How do Canada call center service providers track and report results?
Canada call center service providers track and report results through contact center platforms (e.g., ACD and IVR), CRM software, workforce management, and quality management systems. These help them monitor KPIs like average handle time, first call resolution, escalation rate, and CSAT to assess agent performance and overall customer experience.
The data will then be compiled into a call center report, depending on the service level agreement and business goals. Canadian call centers also provide analytics dashboards and send reports to your BI software and the Canadian Data Residency when required.
Can call centers in Canada scale their services as my business grows?
Yes, reputable call centers in Canada scale their services to your business growth. These providers use workforce forecasting, flexible staffing models, and elastic cloud platforms and IT infrastructure to handle increased customer volume during business expansion and seasonal peaks.
To ensure that the Canadian call center company can meet your growing demands, look for documented ramp timelines, hiring pipelines, training throughput, and multi-site redundancy.
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