L William Porter III Review from Google

5.0★

L William Porter III's Review Sourced from Google

Verity has handled storing my files for quite some time and helping me time to time when issues arise. I am a solo attorney so I do not have an IT department. Kyle Pizer helped me greatly today by transitioning all of my files and programs from an old to a new laptop so I can continue working without interruption. Much appreciated!

Phil Review from Google

1.0★

Phil's Review Sourced from Google

For a larger company that needs a complete managed service with a lot of employees maybe they are better suited? For a small company sales office like mine, with only 5 employees they were nothing short a nightmare. Techs were all great and very professional. Their billing department and their overall communication were terrible. Their sales team sold us products we never needed and they never followed up on things we actually wanted done. We asked them to address modernizing our office , setting up a cloud based server. Never happened. We had a 15 year old data server with less than 500 Gigs of data on it. We signed up with them in May 2023. We wanted their "monitored" pay as you go service, I asked them to provide what charges would be to set up a cloud based data server based on their own sales team suggestion before we signed up. After 3 attempts over several months, I was finally notified in August they would need to charge us 8 hours of billed time to provide what was needed to do that. This was after they already onboarded us and already had inventory of what we had. Having friends in the IT industry they told me something just didn't sound right and this forced me to educate myself on Microsoft 365 services, which we were already paying for I might add. I came to find out they basically wanted $1200 of extra charges just to tell us to move our data to SharePoint. They sold us an email filter program that they set up and installed which ended up blocking legit emails for our business, then when we needed to get those emails sent to our inbox they charged us billing time to do it, then charged us AGAIN to remove the program entirely when they installed and set up the program and it never worked. They opened tickets on our 15 year data server we were never told about, and then billed us time out of our hours block without ever notifying us about it until we saw the bill. Ultimately over 4 weeks time I moved all our data to SharePoint myself, removed our old data server from our network. Our Microsoft accounts were upgraded and all our employees can now work remotely if they chose with file access anywhere with all the benefits of Microsoft defender and malware endpoint security which has been configured also by myself ( Keep in mind I don’t consider myself an IT expert by any means and was able to do all this on my own with a little bit of research). We’re getting almost no email spam now and our dependency on a 15 year old data server is gone. Sadly this all came with no help from Verity IT and instead thousands of extra dollars in fees for things we never needed that could have been avoided. Now 3 months since terminating our relationship our office data sharing system runs flawlessly and we have had not 1 technical issue.

Dan Breen Review from Google

5.0★

Dan Breen's Review Sourced from Google

Verity IT was simply amazing to deal with. When COVID hit we rushed to get our teams to work from home and they were there every step of the way. Now transitioning back into the office they made sure that moving back in was simple and everything was taken care of. Great company to work with and have on your side.

Diana Campos Review from Google

5.0★

Diana Campos's Review Sourced from Google

Small online shop owner here. My biggest headache was answering the same questions all day: where's my order, do you ship to X, is this in stock. Komitis Lab set up a chatbot on our store and WhatsApp that handles all of that on its own and pulls real info from our orders, not canned replies. Took about two weeks, no drama. Customers get answers at 11pm and I get to sleep. If you run an ecommerce and you're drowning in DMs, talk to these guys.

Ana Rondon Freites Review from Google

5.0★

Ana Rondon Freites's Review Sourced from Google

We hired Komitis Lab to rebuild our website for our HVAC business in Orlando. The old site was slow and looked dated. David delivered a fast, modern site in three weeks, set up the contact forms and Google Analytics, and walked us through how to update it ourselves. We started getting form submissions the first week.

Carmen Gutierrez Review from Google

5.0★

Carmen Gutierrez's Review Sourced from Google

Before: 40-50 messages per day, answered manually, many outside of business hours. Now: 80% are resolved by the system Komitis Lab built, and I only receive the worthwhile ones. Response time has gone from hours to seconds. They built it in two weeks, without changing the tools I was already using, and the monthly cost is less than what I used to spend on time.