United States × Texas × IT Outsourcing × Recreation & Travel × Clear Filters
  • Global Support Redefined!

    IdeasUnlimited offers technical support, virtual assistance, and website development to businesses across eCommerce, healthcare, and finance. Operating since 2010 with 24/7 coverage, the IT firm is best for small businesses needing affordable remote IT support...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • IT Services
    • BPO
    • Customer Support
    • Show more
    Location
    Sugar Land, Texas
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    2 Projects Listed

    IdeasUnlimited Services

    • Call Centers
    • Phone Answering Services
    • IT Services
    • BPO
    • Customer Support
    • Transcription Services
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • BabeBox
    • PatPat
    • Sapphire
    • Messenio
    • Stevens Realty
    • Justin TV (now known as Twitch TV)
    Data sourced from the agency's DesignRush profile

    IdeasUnlimited Reviews & Testimonials

    • Kimberly Weber President and Founder at Iowa Home Care
      5.0

      BPO Review from Kimberly Weber

      We brought on IdeasUnlimited to help with our back office work so our nurses and staff could stay focused on clients. They handle scheduling, reports, emails, and client inquiries, and they picked up new tasks fast with very little training. The time we save is huge, and it makes our daily operations smoother. What I like most is they really try to fit into how we work, so it feels like they are part of our own team. The onboarding took a little time, but once we got set, everything has been running well.

    • Miriam Woodward
      Miriam Woodward Founder President and CEO at De Dios Consulting
      5.0

      BPO Review from Miriam Woodward

      IdeasUnlimited has been a dependable partner for us at De Dios Consulting. They handle our scheduling, emails, research, and reports, which freed up time for us to focus on clients. What I value most is how quickly they adapt and how much they feel like part of our team. The only challenge was getting them up to speed on a few tools, but once they learned, everything has been smooth.

    • Jeffrey Bill
      Jeffrey Bill Founder & CEO at Sunrise Treatment Center
      5.0

      Medical Review from Jeffrey Bill

      Working with IdeasUnlimited has been a real help for us at Sunrise Treatment Center. We brought them in to handle our medical billing so our staff could focus more on patients. They learned our system fast and cut down on errors which meant we got paid quicker and had better cash flow. Communication has always been easy and they adjust when we need something changed. What stood out most is how detailed and reliable they are. Nothing is ever perfect but they came pretty close.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews

Frequently Asked Questions

What services do IT outsourcing firms provide?

IT outsourcing companies provide on-demand services for network security, infrastructure management, disaster recovery, cloud services, data storage, general technical support, and sometimes, software development. The service entails hiring an external managed service provider (MSP) to handle various IT-related tasks and operate as an extension to the in-house team.  

The following IT services are commonly outsourced:  

  • Technical support  
  • Data security (security audits, malware protection, data backup and recovery)  
  • Tech infrastructure planning  
  • Helpdesk  
  • Application, software, database, and custom platform development  
  • Network management  
  • Web development/web hosting  
  • Telecommunications  
  • Infrastructure – hardware, software, network installation and support  
  • Data center management  
  • Data storage 

What are the different types of IT outsourcing?

When considering IT outsourcing service providers, businesses can choose based on location or collaborating model.  

Location-based IT outsourcing  

  • Offshore outsourcing: Relaying IT tasks to IT providers in distant countries to take advantage of lower labor costs. 
  • Nearshore outsourcing: Sending IT-related work to a company that shares a similar time zone or is geographically close. 
  • Onshore outsourcing: Outsourcing a third-party service provider located in the same country.  

Model-based IT outsourcing 

  • Staff augmentation: Hiring external IT specialists to join the in-house team temporarily and fill skill gaps without full recruitment. 
  • Dedicated team: Assigning a dedicated team that works exclusively for the contracting company. 
  • Managed services: Contracting a third-party company to provide network management services including call centers, network monitoring, and more. 

How much do IT outsourcing service providers charge for their services?

IT outsourcing service providers charge from $15 to $200+ per hour, depending on the services and the provider's location. When considering the cost-to-quality-ratio, businesses commonly hire Eastern European IT outsourcing firms, particularly from Poland, Lithuania, Romania, and Bulgaria. Here’s how other regions compare: 

Region  Average hourly rate 
North America  $100 to $200 
Western Europe $80 to $150
Eastern Europe  $30 to $70
South Asia $20 to $50
Southeast Asia  $15 to $40 
Latin America $25 to $60

 

What is the difference between IT consulting and IT outsourcing?

In simple terms, the difference between IT consulting and IT outsourcing is that consulting helps you decide what needs to be done, while IT outsourcing companies do it for you. 

An IT consulting firm studies the IT infrastructure, identifies problems, checks for vulnerabilities, and recommends what systems, tools, or processes you should use. By contrast, an IT outsourcing company takes over specific work, such as managing infrastructure, maintaining software, handling support, or running day-to-day IT operations. 

What industries hire most IT outsourcing firms?

The BSFI (banking, financial services, and insurance) sector outsources IT services the most. The majority of institutions in this vertical have a dedicated IT outsourcing firm that handles their software and cloud maintenance.  

Following as a close second are healthcare, retail, and eCommerce verticals. Businesses across these sectors hire IT specialists to accelerate their omnichannel, mobile, and personalization initiatives.  

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