sarah parsons Review from Google

5.0★

sarah parsons's Review Sourced from Google

Brilliant experience from this company interesting forum discussion , handled very professionally and timely . Would highly recommend to anyone wanting to host similar or for anyone that wants to joinCustomer service was superb and the initial screen survey not too intense . Very friendly and helpful throughout the process

Chris Harrington Review from Google

1.0★

Chris Harrington's Review Sourced from Google

Really poor customer service process. The people who answer the phone are nice and positive. But, the truth is, you're not actually allowed to talk to anyone. I simply wanted to discuss their service offerings before I submitted a request. I find it useful to check alignment before putting effort into a detailed request. I called four times. First time, no one was available to talk and I was offered a call back. The call back didn't happen. Second time, I was just repeatedly told I had to fill in the online form, despite having told them I wanted to have a brief chat first. Third time my call was cut off without explanation. Fourth time, the person I spoke to was very helpful and tenacious, called through to a number of people, no one would talk - I was offered a call back in half an hour. It didn't happen. It seems to me that the reception team are repeatedly let down by the experts in the back office - typical poor implementation of a customer service process. The reception make promises that the professionals don't/can't/won't fulfil. It gives a very poor impression of an organisation. I spoke to a number of other market research agencies and they were all easy to get hold of and happy to have an initial chat. This lot - couldn't get through to them. It's a joke, as they have a number on their website - why have a number on your website if people actually can't do anything useful when calling that number. Even if they call me back now, I won't deal with them. Their credibility and professinalism is poor.

N M Review from Google

5.0★

N M's Review Sourced from Google

It was a pleasure to talk about the importance of getting vaccinations to help insure our good health. The survey was especially easy with the guidance of Bill, but even doing it on my own would have been a breeze.

360 Agency Berlin Review from Google

1.0★

360 Agency Berlin's Review Sourced from Google

Outrageously wrong way to handle customers! Keen to discuss payment for TGI which often exceeds 30k, and the receptionist just hanged out the phone on us being extremely rude while we were just asking to talk to a sales representative.Fine we'll find another market research provider that handles agencies in a much more professional manner!

Jon Skinner Review from Google

1.0★

Jon Skinner's Review Sourced from Google

It's very rare I leave a bad review for any company but making an exception for Kantar who repeatedly continue to miss manage us as a client, are rude and changed fundamental features on their software whilst we were in contract and then complain when we aren't happy when the software isn't then suitable for our needs. No one has taken responsibility over this matter and Ive had numerous emails simply ignored.

donna anderson Review from Google

5.0★

donna anderson's Review Sourced from Google

Lovely staff, nice environment, slight problem with small flight of stairs at entrance, there's no proper handrail

frankiesushisite Review from Google

5.0★

frankiesushisite's Review Sourced from Google

It was a real pleasure to work with UseCodify to create the frankiestrona website. Their creative approach and attention to detail perfectly reflected my vision. Communication was smooth and regular, so I was always up to date. The project was delivered on time, exceeding my expectations in terms of professionalism and ease of use. I highly recommend UseCodify for their expertise and commitment to quality.

Ömer Arslan Review from Google

5.0★

Ömer Arslan's Review Sourced from Google

Reliable company with good insights and expertise. Helped us a lot in fine-tuning the growth strategy.

Berkan Lafci Review from Google

5.0★

Berkan Lafci's Review Sourced from Google

Emre and his team are simply the best. They can provide deep insights on many industries and verticals. Data pool and their project experience will make the market entry smooth. I can recommend them as your business partner.