Web Design Review from Thomas Makin
Caution Advised - Unsatisfactory Experience with Concetto LabsAs a business owner at the start-up phase, choosing the right partners is critical. Unfortunately, my experience with Concetto Labs was challenging and was far inferior my expectations.Platform Expertise: The primary issue was the mismatch between their purported expertise and the actual skill set provided. I was promised Squarespace experts, but the team assigned to my project seemed unfamiliar with the platform. This led to a significant portion of the billed hours being allocated to research and development tasks that a Squarespace-proficient team might have completed much more efficiently.Design Quality: Additionally, the quality of the design work delivered was below par. I found myself needing to step in and handle the majority of the design work, which was unexpected and time-consuming.Communication Breakdown: There were also communication issues, particularly with the VP of Sales, who often seemed unaware of our previous email exchanges. This resulted in repetitive conversations and a general feeling of inefficiency.Billing Concerns: My greatest concern was with the billing structure. I was charged based on hours spent, which, given the lack of Squarespace expertise, led to unnecessary costs for my business without delivering the expected results.Advice to Potential Clients: For those considering Concetto Labs, I recommend requesting detailed case studies of their work, particularly in your specific field. Its also crucial to communicate your expectations clearly to avoid similar situations.Conclusion: In summary, while I believe Concetto Labs might have the potential for good work, my experience was far from satisfactory. It involved minimal output for maximal time investment and financial expenditure, which was especially challenging during my business's start-up phase. It was a costly enterprise engaging their services and I would never recommend their services.
