Janet Sandra Review from Google

5.0★

Janet Sandra's Review Sourced from Google

Over the last three years, I have collaborated on over eleven projects with Watson Creative team. They are a pleasure to deal with and consistently produce outcomes that go above and above! For your upcoming project, I heartily recommend them.

Holt Group Inc. Review from Google

5.0★

Holt Group Inc.'s Review Sourced from Google

Watson has been a key strategic partner for us on the creative and brand side since the beginning. We've worked with various members across the team and every member of their staff brings excellence and authentic passion to what they do. They have consistently delivered an end product that excites our customers, adding special creative touches along the way so that the results really sing. The way they're able to translate our vision and mission into deliverables across each project has been a weight off our shoulders. Not every creative agency is able to understand the nuances of our industry and we've been so impressed with the time team Watson has taken to really get to know our industry in homebuilding. We've worked with Watson on deliverables such as high level creative direction, but also getting into the nitty gritty of developing content around our warranty program. This was a huge task and they matched us with exactly the right team members to bring it to life who truly cared about getting it right. They're great friends as much as they are our business partners. We highly recommend partnering with Watson Creative.

S Nash Review from Google

5.0★

S Nash's Review Sourced from Google

When we engaged Watson to help us rebrand, we knew it was going to be a challenging process. We had a long-standing reputation as a respected law firm in Portland, but we wanted our brand to reflect our unique culture and the innovative approach we bring to our clients. Watson's team was thorough and thoughtful throughout the entire process, from primary research interviews with our team to the final custom, hand-drawn identity system. The end result was a brand that not only represents who we are as a firm but also sets us apart from our competitors. We continue to receive compliments on our branding years later, and we credit Watson for helping us achieve that success.

Sheri Fazleabas Review from Google

5.0★

Sheri Fazleabas's Review Sourced from Google

I've had the pleasure of working with the Deksia team since January, and I'm astounded by their continued expertise. I partnered with Deksia, thinking I would only hire them for a new logo, but now it feels like they are part of the company, invested in it, and producing the brand.

Sabina Morgenlaender Review from Google

5.0★

Sabina Morgenlaender's Review Sourced from Google

Working with DEKSIA has been an absolute pleasure! They've more than doubled our advertising engagement, and our CTR is at an all-time high. The team is not only fun and patient but also critical thinkers who really listen to our unique goals and tailor their strategies accordingly. I’m thrilled with the results and will continue to work with them moving forward. I highly recommend DEKSIA to anyone looking for a partner that truly invests in your success!

Liz Hilton Review from Google

2.0★

Liz Hilton's Review Sourced from Google

If you are the type of person to question and challenge your partners, Deksia is not a good fit for you. I identified a weakness in Deksia's business which they thought was strong and I was treated like I was crazy. I did recieve an apology for my mistreatment of and the gross mismanagement of my account. The fact remains that I was upsold on digital marketing while Deksia had no competent staff to manage my search engine marketing (SEM). In the 6 months we worked together they neglected to verify my google account, they neglected to connect my google tag (so there was no way to optimize) and they reported bad data to make themselves look good. For the entire time I was paying them (and google!) they had my brand name in every search term. This went on for over 6 months! Why didn't I catch it sooner? Because I had a baby. I had trusted them to take care of SEM so I wouldn't have to worry about it. Once I was out of my postpartum haze and I was able to look under the hood. I found that over 85% of their reported sales were attributed to my hard earned organic reach. And yet they would self congratulate themselves and ask me to raise my SEM budget. When I revealed this to them they tried every gaslighting technique in the book. They took advantage of my trust in them. Their marketing VP even asked why they should spend time doing a postmortem of their mistakes when they could be spending time "making me more money". How can you move on and improve if you never examine your mistakes? Even getting them to admit they made all these errors took me hiring a 3rd party to generate reports and attribution models so we could uncover the truth of Deksia's performance or in this case lack thereof. There was no effort to make things better even after I had spent 6 figures with them on various projects. Instead I was billed for another 2 months after ending the relationship because it was in our contract. If you are signing a contract with them- take that part OUT! I had to pay them for doing nothing while I was paying someone else to fix the mess they made.Adam Bird is the glue holding this house of cards together and the only reason I do not completely regret working with Deksia. I came to them to elevate my brand, Swaddelini. Adam did a phenomenal job unveiling the DNA of the brand and giving me a deeper understanding of my customer. Shelly is also very talented. She took the direction from Adam to create brand messaging and imagery that did exactly what I wanted it to do. Deksia has strong creative talent that can deliver a good product; unfortunately, they lack the technical expertise to bring it home and they lack the leadership to build long lasting customer relationships.