Dr Joel Rosen Review from Google

3.0★

Dr Joel Rosen's Review Sourced from Google

After having life circumstances beyond the control of 97th floor, I was informed why my onboarding process "slipped through the cracks". I appreciated the feedback, but was truthfully disappointed in the entire transaction. Hopefully, this experience will fortify their process and continue to provide an excellent encounter for all their new clients.

Preston Alder Review from Google

5.0★

Preston Alder's Review Sourced from Google

97th Floor is a terrific company. I have had the chance to work with them on multiple occasions and have been very impressed with both the caliber of people working there and the quality of work they produce. I recommend them highly.

Jake Shoff Review from Google

5.0★

Jake Shoff's Review Sourced from Google

I've been with 97th floor for almost 5 years now. They have helped me build my business through their amazing teams of SEO experts, PPC advertising campaigns and Professional videographers and cinematography crews. Over the years, I have had 4 different team leads overseeing my account and each time the transition has been seamless and efficient. Each year my online organic presence has grown and grown providing us with a great ROI. They work together and collaborate well with my other IT and website devolvement teams offering us the best results. Thanks 97th Floor for all you do and have done for The Phoenix!

Nadia Fellon Review from Google

1.0★

Nadia Fellon's Review Sourced from Google

This is the WORST company to get a logo from. They harass and try to upsell you non stop. They called multiple times to upsell a website before logo was even finished. It took weeks to get a satisfactory logo, afterwards they try to intimidate you into paying an extra $1500 to “trademark” your logo even though their website advertises 100% rights included. They will not stop reaching out with upsells and threats. THEY ARE SCAMMERS STAY AWAY

JJTC Review from Google

1.0★

JJTC's Review Sourced from Google

Misleading Business Practices – Hidden $1,500 Fee After Logo PurchaseI purchased a “Custom Package” from Custom Design Genius for about $190 on October 1, 2025, which was advertised to include 100% ownership rights for completed logos. After weeks of communication, and hours of me driving the creative design work on a very simplistic logo, the company refused to release my final approved artwork unless I paid an additional $1,500 for what they called a “nationwide certification” or copyright/trademark process — something never mentioned in their advertising, invoice, or pre-payment discussions.This requirement was only raised after design completion and payment, which I believe is deceptive and inconsistent with their stated terms. I have disputed the charge with my credit card provider and filed complaints with consumer protection agencies. I caution others to avoid engaging unless the full terms are provided upfront in writing.

Daniel Tomsen Review from Google

1.0★

Daniel Tomsen's Review Sourced from Google

Very disappointing experience. I hired this company for a logo and website project, and the quality of the work was extremely poor. They did not follow my instructions, ignored my guidelines, and delivered unprofessional results. I requested a refund over 2 months ago, and I am still waiting. I have contacted customer service many times, but the agents avoid responsibility, give vague excuses, or end the chat without resolving anything.After dealing with this, I checked their reviews and realized they have mostly negative feedback and only around 1.5 stars. I should have started there first — it says everything about how they treat their customers. This company has poor communication, no transparency, terrible customer service, and low-quality work. They waste your time and your money. I do not recommend them at all.