The top eCommerce Consulting agencies in 2026 are ATS Media Group, Fervorfish Digital Media, and Seller's Bay, LLC,
selected from 7 agencies vetted by DesignRush on the basis of verified
client reviews (4.6 avg. rating), project outcomes and industry expertise.
ATS Media Group leads the ranking for eCommerce Consulting, followed by Fervorfish Digital Media and Seller's Bay, LLC.
We have verified over 1,300 eCommerce consultants based on client feedback, niche, industry reputation, and price. Dive into our selection methodology and explore how we identify the premier service providers in the eCommerce consultancy ecosystem.
The Number 1 eCommerce Consultant as Selected by DesignRush is...
Notable clients: AV Leaderz, Nitro Pack, RoadKit, Pixlscapes, Office Replacement Parts
1Digital Agency is an eCommerce consultant with an extensive portfolio of eCommerce solutions. Boasting over a decade of industry experience, it helps clients stay ahead of the curve via comprehensive eCommerce service comprising consulting, search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, strategy planning, and more.
1Digital Agency Success Story
Challenge: A furniture store sought 1Digital’s consulting services to explore other Return of Investment (ROI) options and, ultimately, boost its sales. It inquired about an advertising strategy highlighting its products’ quality, cost-effectiveness, and fast delivery.
Solution: In coordination with the client, 1Digital Agency settled on targeted Meta advertising, commencing the strategy with a thorough competitor analysis to identify the scale at which other industry contenders leverage Meta for brand promotion. Using Meta Ads Manager, the agency deployed a granular targeting level, pinpointing business owners whose buyer persona matched the client’s and pitching exclusively to well-qualified leads.
Results: Shortly after launching, the Meta campaign witnessed significant success. Namely, the furniture store achieved an impressive return on advertising spend (ROAS) of 20 to above 38 throughout the campaign, successfully converting leads into sales and scaling its eCommerce presence.
Notable clients: United Sports Brands, Wine Glass Writer, Neoh USA, Sterling Brands, Strong Industries
Awesome Dynamic is an end-to-end eCommerce consulting company specializing in brand performance, paid media, and creative services. Its dedicated team of eCommerce experts ensures that clients amplify their reach on platforms like Amazon, Shopify, and Walmart, helping them navigate and optimize their marketplace performance. Since its inception, the agency has managed over 250 accounts worldwide, and its reputation has been affirmed with over 100 five-star reviews on Google and Facebook.
Awesome Dynamic Success Story
Challenge: Teaming up with Awesome Dynamic, An East Coast chemical company aimed to increase brand visibility and sales of its commercial-grade cleaning products. Despite having an established presence on Amazon and their direct-to-consumer website, the client encountered difficulties such as unwarranted Amazon listing removal, underperforming marketing strategy, and unestablished brand identity, prompting them to seek professional advisement.
Solution: Upon evaluating the client’s difficulties, Awesome Dynamic’s proposal featured several remedies, namely addressing flagged Amazon listings, removals, and appeals and introducing new product sizes and bundles for cross-selling. Furthermore, it created cohesive branding, expanded the range of distinct product offerings from 8 to 19, and expanded the brand’s presence to Walmart, Lowe’s, Home Depot, and eBay.
Results: The chemical company’s revenue increased from $27,000 to $16.8 million, witnessing significant client traction — over 250 additional clicks and exposure to over 100,000 shoppers monthly.
Notable clients: Mattress Warehouse, Doyle, Honeybee Health, NEFCO, The Metiri Group
Endertech is a marketing agency and proficient eCommerce consultant with a portfolio extending to software and web development. The agency fosters open collaboration with its clients, boasting extensive experience building successful eCommerce sites and systems through Magento and Shopify, with headless eCommerce solutions and platform migration as complementary offerings. With operations spanning two decades, Endertech has earned the trust of numerous clients, delivering exceptionally functional websites, apps, and software systems.
Endertech Success Story
Challenge: The bedding retailer Mattress Warehouse partnered with Endertech to optimize its product data organization and overcome pertinent challenges. More specifically, the client sought to tackle the inaccurate searchability of over 5,000 stock-keeping units (SKU), an underperforming website, limited metadata associations, and poor search experience due to somewhat outdated technology.
Solution: Endertech analyzed the client’s entire product suite and created a functional repository with a categorization option to improve product searchability and inventory management. This adjustment was extended by an automatic inventory synchronization with Shopify and the enterprise resource planning (ERP) STORIS. Endertech also implemented a headless eCommerce through Contentful Content Management System (CMS), introducing a store locator, order tracking, appointment booking, customer profiles, upsell, cross-sale, and more.
Results: The headless eCommerce campaign enabled Mattress Warehouse to achieve a 50% sales increase following its website’s transformation. In addition to the sales growth, the client endured enhanced searchability, improved Lighthouse scores, and deployment of several customer-friendly features that enhanced the omnichannel experience.
IT Delight is a specialized eCommerce consulting company that offers audits, management, testing, web design, and B2B/B2C-tailored solutions, among other things. The agency prides itself on numerous successful projects powered by a customer-oriented approach, with a client portfolio spanning the food, automotive, healthcare, beauty, fashion, jewelry, and furniture sectors.
IT Delight Success Story
Challenge: Weinzirkus, an online wine retailer, requested IT Delight’s expertise to redesign their website, with a primary focus on fully developing all main site pages to match the new design while also providing ongoing website maintenance and support. Furthermore, the client requested to upgrade the Shopware versions and integrate essential plugins to elevate the website’s functionality and performance.
Solution: Besides designing the main website pages, IT Delight implemented advanced product information management (PIM) and ERP systems and applied a robust SEO strategy to optimize search ranking. The company also provided custom strategy recommendations for business analysis and sales.
Results: Weinzirkus and IT Delight’s collaboration resulted in a revamped, user-friendly website with filters to narrow the search and an enhanced mobile view for a more accessible shopping experience. These improvements elevated the business’ digital presence, operational efficiency, and overall sales performance.
Notable clients: Peacock Alley, Baked by Melissa, Azuga, Partake Foods, Dispatch Health
Eyeful Media is a boutique marketing agency offering direct access to eCommerce consultants with expertise in eCommerce strategy, shopper marketing, retail media, and digital transformation. What sets Eyeful Media apart from the competition is that its consultants are former directors, managers, and associates from top companies, offering services to online, omnichannel, and manufacturing businesses. Recognizing its competence, the company has received notable accolades, including Inc.’s Best in Business accolade, Inc. 5000 list for three consecutive years, and was listed among Adweek’s Fastest Growing Agencies. The agency has also been named a Google Premier Partner for 2024.
Eyeful Media Success Story
Challenge: Peacock Alley is a luxury linen brand that enlisted Eyeful Media’s services for a new eCommerce channel that would improve online sales. The brand envisioned moving beyond traditional marketing methods to better resonate with its prospective client base and their buying experience.
Solution: Eyeful Media performed a thorough site audit that uncovered numerous issues related to the online shopping experience. To overcome them, the agency migrated the platform operations from Magento to Shopify Plus, aiming to improve user experience, optimize engagement, and elevate paid search performance. Moreover, data gathered from these strategies helped position the brand in the market and target more consumers.
Results: Peacock Alley grew its eCommerce channel following the Shopify migration. Namely, the average session length grew by 155%, boosting the conversion rate by 134%, resulting in a remarkable 637% surge in revenue. Additionally, paid conversions soared to 1,500% post-migration, indicating an additional spending of only 721%.
Voltn is an eCommerce consulting company proficient in omni-channel digital marketing solutions. Its team crafts tailored campaigns for eCommerce lifestyle and hospitality clients, poised to propel scalability and high ROI. The agency specializes in hiring and vetting marketing talent, eCommerce marketing strategy, product positioning, strategy audit, internal team audit, social media marketing, content marketing, defining business key performance indicators (KPI), and more. Voltn has completed over 480 client projects, boasting $323 million in client-generated revenue.
Voltn Success Story
Challenge: Lord Lou, a Dutch pet lifestyle brand that sought to revamp its website and expand its online presence. Aiming to assess the viability of its product line and improve the paid marketing performance, the client also requested to migrate its website to Shopify.
Solution: Voltn revamped Lord Lou’s website through Shopify and analyzed customer behavior based on web traffic, leveraging the findings to define lookalike audiences and drive more users. The agency also deployed test video ads and conducted weekly copy tests to broaden the insights while exploring other parameters and themes such as scarcity, holidays, testimonials, and gender.
Results: Following the first year of the campaign launch, Lord Lou achieved over $470,000 in online sales and obtained 1,000 new customers while attaining a four-fold ROAS.
Krish TechnoLabs is an award-winning digital commerce agency with over two decades of experience delivering next-gen, customer-centric eCommerce solutions across any platform. Its consultation service encompasses customized digital commerce strategies enriched with a comprehensive framework for planning and managing online and offline operations. Affirming its reputation, the company has received numerous accolades over the years, including the Adobe Commerce FY20 Commercial Partner of the Year Award and accreditation with the Adobe Commerce Specialization Badge, among others.
Krish TechnoLabs Success Story
Challenge: Seniority Ltd, an online retailer of senior care products, approached Krish to set up a digital commerce shop for healthcare and medical offerings. It wanted to expand its online presence primarily via the eCommerce channel, addressing the issue with the loosely integrated warehousing system that caused a backlog of pending orders. The client also experienced confusing mobile navigation, nonresponsive web layouts, and frequent site crashes.
Solution: Krish migrated the client’s platform operations from Magento 1 to Magento 2, simplifying the user experience (UX). The team also emphasized essential content through larger fonts and additional whitespace between interface elements while introducing a mobile-first design to make the website even more accessible to the target audience.
Results: Due to the migration, Seniority’s sales grew by 150%, while the mobile traffic surged to 180%. The average order value rate surpassed 19%, indicating that the digital store could now efficiently manage traffic and provide a seamless purchasing experience for visitors.
Notable clients: MedExcess, Aroma Kava, LastBid, Budu Sushi, Udifo
Dinarys offers personalized eCommerce consulting services powered by its technical expertise and product-centric approach, poised to elevate business profitability. The team provides tailored solutions, namely ready-made project strategies featuring revenue-making improvements such as business process consulting, design, eCommerce tech support, and operational consulting.
Dinarys Success Story
Challenges: MedExcess, a healthcare supplies marketplace, commissioned Dinarys to build a high-performance eCommerce platform that facilitates seamless distribution and procurement of medical goods. The client requested a fast-loading marketplace with tailored features that ensure robust security and compliance with global commerce regulations.
Solution: Dinarys implemented a minimum viable product (MVP) of the marketplace, outlining its basic architecture enriched with ready-made inventory management and expiration date tracking functionalities. The optimization also featured reinforced security measures to ensure only verified sellers access the platform.
Results: Dinarys’ efforts lead to a significant increase of 6% in customer lifetime value and a 10% reduction in customer acquisition costs. The implementations also contributed to a 4% return customer rate increase and a 21% reduction in checkout time.
Notable clients: TurcomUSA, Marimekko, Watches of Mayfair, Millenium, PetHQ
As an eCommerce consultant, Elogic Commerce’s core offering encompasses comprehensive eCommerce growth strategies, encapsulating the client’s vision, business objectives, and implementation framework. Since its inception, the company has completed over 500 projects, gaining positive client acclaim, as affirmed by a 92% net promoter score (NPS). Its eCommerce suite covers strategy building, platform implementation, project planning, business analysis, team structure planning, existing projects audit, re-platforming, and customer experience (CX) consulting.
Elogic Commerce Success Story
Challenge: A pharma company facing low product visibility, poor customer experience, and compliance discrepancies enlisted Elogic’s services to optimize its eCommerce operations and maintain its functionality and scope growth.
Solution: Elogic migrated the marketplace to Salesforce Commerce Cloud to enable scalability. Moreover, it introduced a B2B procurement portal to optimize the customer experience (CX), ensuring the platform abides by compliance standards. The Elogic team also integrated a robust PIM system and AI-powered data analytics, unifying the end-to-end processes of the eCommerce site.
Results: Following the implementation, the pharma company sold and delivered pharmaceuticals 1.4x faster, gaining elevated product visibility and harmonized workflows. Powered by re-ordering features, the time required for order placement decreased significantly, from an average of 20 minutes to a mere three minutes.
Northern Commerce is a digital agency offering eCommerce consulting, omnichannel solutions, and business expertise for navigating digital change. The company excels in delivering holistic eCommerce solutions, blending technical acumen with strategic alignment through technology audits, stakeholder workshops, and prescriptive solutions to drive informed platform decisions.
Northern Commerce Success Story
Challenge: Tepperman’s, a home furnishing company, tasked Northern Commerce to create an eCommerce storefront that reflects its brand values, provides personalized service, and incentivizes users to visit its physical stores.
Solution: Northern Commerce implemented a conversion-focused strategy featuring a Magento 2 setup. The agency introduced features such as fluid inventory, pricing management, custom credit application integration, and product category templates, to name a few. The storefront was also adapted for mobile devices to ensure a seamless experience for users on any device.
Results: Tepperman’s new website resulted in a 13% web traffic surge, a 19.5% rise in mobile traffic, and a 20% increase in returning site visitors. The Magento 2 configuration simplified the site maintenance and management process, granting users access to inventory, pricing, and credit application functionalities.
How We Picked the Best eCommerce Consulting Companies
In selecting the best eCommerce consulting companies, we assessed their portfolios, client feedback, case studies, consulting expertise, and industry reputation. Our agency experts conducted an in-depth company evaluation to affirm their suitability in the relevant category.
The scoring system we use to assess their overall performance focuses on these key aspects:
eCommerce proficiency: Industry knowledge of eCommerce platforms and tools
Portfolio: Quality of implemented eCommerce campaigns as proven by case studies
Key services: Evaluation of core offerings and specialized expertise domains
Team capabilities: Employees’ backgrounds, relevant experience, and specialized skill sets
Client reviews: Scope of client satisfaction and acclaim reflected across DesignRush and Google reviews
Industry recognition: Awards and other acknowledgments reflecting noteworthy achievements
Reviews undergo a stringent verification process to ensure reliable information about each agency from verified past clients.
We’ve updated our Average Star Rating system to give you the most accurate summary of all client reviews.
Read more.
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List of the Best eCommerce Consulting Companies
Every agency on DesignRush meets evaluation criteria around expertise and client feedback to empower informed choices. Some listings include paid partnerships.
ATSMG serves as your exclusive provider for tailor-made designs, hosting, SaaS solutions, branding services, and a comprehensive array of offerings. Additionally, ATSMG offers a self-service platform for businesses and e-commerce ventures, empowering you to take charge of your digital needs...
Top Services:
Digital Services
Graphic Design
Branding
Creative Services
Logo Design
Show more
Location
New York City, New York
Number of Employees
Under 49
Average Hourly Rate
$120/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
ATS Media Group Services
Digital Services
Graphic Design
Branding
Creative Services
Logo Design
Web Design
UI/UX Design
eCommerce Development
WordPress Website Design
Web Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
We create digital worlds and help you create yours.
We create our owned digital media, and are your partners in creating yours. We build custom Squarespace websites, unique and fast graphics, video edits and podcasts. We create owned multimedia for small businesses and entrepreneurs to connect with their prospects, customers and audiences...
Top Services:
Graphic Design
Video Production
Creative Services
Web Design
eCommerce Development
Show more
Location
Issaquah, Washington
Number of Employees
Under 49
Minimal Budget
Under $1,000
Fervorfish Digital Media Services
Graphic Design
Video Production
Creative Services
Web Design
eCommerce Development
Audio Production
SEO
Content Marketing
Email Marketing
Web Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Vino Bella
Markiel's Hair Company
Avalon Privacy
Data sourced from the agency's DesignRush profile
Fervorfish Digital Media Reviews & Testimonials
Nelson
Review from Google
5.0★
Nelson's Review Sourced from Google
I recently worked with the guys at Feverfish on some web content and digital images for my cocktail-making tutorials, and the results were fantastic. They captured the essence of what I wanted to convey. Their attention to detail and ability to deliver high-quality visuals exceeded my expectations. I highly recommend them.
Reviews verified by DesignRush and sourced from the agency's profile
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Sellers Bay offers website design and online marketing services to create, maintain and promote your website. From Web Design, Online Marketing, SEO, and content marketing to worldwide SEO campaigns, find out how we can help your business obtain more traffic, sales, and customers for your business...
Top Services:
Web Design
SEO
Digital Marketing
Social Media Marketing
Content Marketing
Show more
Location
Orlando, Florida
Number of Employees
Under 49
Average Hourly Rate
$65/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
Seller's Bay, LLC Services
Web Design
SEO
Digital Marketing
Social Media Marketing
Content Marketing
eCommerce
Logo Design
WordPress Website Design
eCommerce Development
Web Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
PAT Technology Systems, Inc.
RedEye Security & Associates, LLC
Kenard Cruises
Sisters Cleaning Services
McGuire's Irish Pub
Peg Let Pet's Seafood Restaurant and Bar
Flounder's Chowder House
The Stove Company
Arise Autism Center
TRC, Inc.
Data sourced from the agency's DesignRush profile
Seller's Bay, LLC Reviews & Testimonials
Kerry Jamison
Review from Google
5.0★
Kerry Jamison's Review Sourced from Google
It was a pleasure working with Robert Long on a complete revamp of our company website. Our business has used his services for decades but it was the first experience for me.
Robert had the creative vision and technical expertise to make the website do everything we needed it to do for an easy-to-navigate, intuitive, user-friendly experience, all while keeping the look and feel of the brand. The final product is more than I ever imagined, providing both helpful information and a strong marketing tool.
Robert was an excellent project manager and true professional, building a framework from the start, checking in throughout the process with updates, and able to flex in different aspects as our business offerings evolved. I wouldn't hesitate to recommend Seller's Bay to anyone looking to build or remodel their website.
Matthew Thompson
Review from Google
5.0★
Matthew Thompson's Review Sourced from Google
Robert with Sellers Bay is all over it. I hired him to build us a new website and manage our Google face to the public. I had a meeting with him prior to start and he was all over it after that meeting. Started almost immediately and got us built up fast. Now we are getting calls based on the Google ads. We have been so pleased with his work we are going to have him move and improve our other website too. I highly recommend Robert with Sellers Bay.
Kevin Walker
Review from Google
5.0★
Kevin Walker's Review Sourced from Google
Highly recommend Sellers Bay, very responsive, upfront about the services that were to be completed for my new website, no surprise charges or anything like that.
I dealt with Robert, he was able to make the website look exactly how I wanted it. I am very picky with this type of stuff, and he never had a problem fine tuning everything that I mentioned to him Also, very honest, polite, and easy to work with. Thank You!!!
Reviews verified by DesignRush and sourced from the agency's profile
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Zoom Into Web, established in Nov 2009, is a leading digital agency serving clients in the USA, Canada, and India. Offering website design, digital marketing, mobile app, and software development services, they excel in crafting tailored digital solutions to empower businesses in the online realm...
Top Services:
Web Design
eCommerce Development
Digital Marketing
Software Development
Mobile App Development
Show more
Location
Brampton, Canada
Number of Employees
Under 49
Average Hourly Rate
$30/hr
Minimal Budget
Under $1,000
Zoom Into Web Services
Web Design
eCommerce Development
Digital Marketing
Software Development
Mobile App Development
SEO
PPC
Social Media Marketing
Graphic Design
Web Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
At SwifSol, were more than just an e-commerce agency were your growth-obsessed partner in the digital arena. Since 2015, weve helped 130+ brands scale across Amazon, Walmart, Shopify, and social platforms with grit, strategy, and round-the-clock support...
Top Services:
Digital Marketing
eCommerce
Web Design
eCommerce Development
SEO
Show more
Location
Amarillo, Texas
Number of Employees
Under 49
Average Hourly Rate
$15/hr
Minimal Budget
Under $1,000
SwifSol Services
Digital Marketing
eCommerce
Web Design
eCommerce Development
SEO
Social Media Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Our team of IT experts can assist you with a number of web development, computer, and network related issues. We do it all from website design and creation to virus removal, data backup and system diagnostics, as well as VPN setup and ongoing network support. We have operated in the Coachella Valley for...
Top Services:
Web Design
Web Development
Social Media Marketing
IT Services
PPC
Show more
Location
Palm Desert, California
Number of Employees
Under 49
Average Hourly Rate
$20/hr
Minimal Budget
Under $1,000
Palm Desert Geeks Services
Web Design
Web Development
Social Media Marketing
IT Services
PPC
Email Marketing
Content Marketing
Business Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Palm Desert Area Chamber of Commerce
Parc Center Suites
YMCA of the Desert
Archer Property Management
The Fire Place Palm Desert
Data sourced from the agency's DesignRush profile
Palm Desert Geeks Reviews & Testimonials
Jennifer Tomaselli
Review from Google
1.0★
Jennifer Tomaselli's Review Sourced from Google
My experience with this company Palm Desert Geeks, has been extremely frustrating. Pat, the owner, is a very poor communicator—he rarely responds to texts, emails, or phone calls in a timely or consistent manner. As a paying customer on a monthly subscription plan, I expected a basic level of service and professionalism, which was not delivered.
Their services for website development, social media, and content posting are subpar. It appears the person responsible for this work is only available for a few hours a week, and it shows in the quality and consistency of the output.
When I raised concerns about the lack of results and asked about the value I was receiving for what I was paying, I was abruptly terminated via text message—without any real conversation or attempt at resolution. Pat seemed completely unwilling to accept feedback, taking it as a personal attack rather than an opportunity to improve.
Overall, it was a terrible and disappointing experience. I strongly recommend looking elsewhere if you’re considering using this company.
Dan Eaglin
Review from Google
5.0★
Dan Eaglin's Review Sourced from Google
Excellent place for computer repair/diagnosis. Have been there a couple times. They are knowledgeable and very reasonable.
Kimbra Lo
Review from Google
5.0★
Kimbra Lo's Review Sourced from Google
Visiting family in the area and had an issue with my mac and it not recognizing my external hard drive. Went as a walk-in, the day before my flight and the female employee was so unbelievably kind and helpful. Fixed the problem on the spot, luckily wasn't too complicated. Could not recommend this place more, I have had other issues in the past and always bad experiences at the Apple in Palm Desert. Go to the Palm Desert Geeks they are the best, just be aware they are on the 2nd floor!
Reviews verified by DesignRush and sourced from the agency's profile
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4 Frequently Asked Questions About eCommerce Consultants
What do eCommerce consultants specialize in?
eCommerce consulting companies focus on creating marketing and brand marketing strategies to help brands reach their goals. This includes reaching a wider audience, closing more deals and boosting their profit.
Most of them also offer development services and build cutting-edge apps and websites that are fully functional and eye-catching.
Here’s a list of what they do:
Research and analytics
A roadmap and strategy development
Monitoring reviews and customer service
Marketing and advertising strategy
Online store code audits
Custom app and web development
User experience development
Conversion optimization
Advising on product/niche selection
Quality assurance and testing
And more
How much do eCommerce consulting companies charge?
There are several aspects to consider when it comes to the cost of eCommerce consulting services.
On the one hand, it will depend on the company’s expertise. The more skilled and experienced an eCommerce business consultant is, the higher the fee will be.
On the other hand, the location also affects the project cost. For instance, an NYC-based agency is likely to charge more than a company located in Boston.
Finally, the scope and the timeframe of the project will also influence the final cost.
Most of the top eCommerce consulting agencies charge per hour and the price varies between $50 and $150.
Why hire an eCommerce consulting agency?
While ecommerce opens the doors to much bigger markets, it also comes hand-in-hand with fierce competition. eCommerce consulting agencies help businesses develop every aspect of their digital strategy to increase competitiveness and profits.
They are experts in analyzing your business needs, your target market and competition and creating strategies that will lead to business growth.
Here are the top five reasons why you should invest in a certified eCommerce consultant:
1. Reaching The Right Audience
There are more than 2 billion online shoppers in the world. [Statista]
However, not all of these consumers are your audience.
To make every penny invested in your digital business count, you need to focus on the right market.
An eCommerce consultant can help you achieve that by:
Researching the buyer persona: They will describe your ideal clients, discover their likes and dislikes, the buying decisions they make as well as the challenges they face.
Analyzing customer lifecycles: They identify the steps your leads go through before and after they convert or complete a purchase. Thus, by studying each of these phases they will come up with strategies for customer retention and revenue increase.
Retargeting: They will also run retargeting ads and target people who are already familiar with what you offer to make them reengage with your brand.
Your partners’ strategy will help you speak your audience language and put your products in front of the right people who are more likely to make purchases.
2. Improving Customer Service
93% of consumers would make a repeated purchase with brands that offer excellent customer service. [HubSpot]
Building loyalty is the best tool eCommerce businesses can use for improving customer retention and increasing the number of returning clients.
However, trust is not given, rather it is something that should be earned.
Great customer service can help you establish long term relationships. And eCommerce consulting agencies will provide you with actionable tips on how to create memorable customer experiences.
Or, they can implement the following strategies:
Send personalized messages and replies
Provide fast customer support
Experiment with discounts and trial offers
Analyzing customer feedback
And more
3. Enhancing Your Brand Image
Brands have as little as 7 seconds to make a first impression. [Forbes]
Before potential clients click the “buy now” button, they will certainly research your brand. So, depending on where you sell, they will either visit your website or social media profiles to see how credible you are.
And when they do that they will form their opinion about your business within seconds.
Your brand identity is of key importance for getting a winning impression.
A few factors to be considered here are:
A strong logo
Clearly defined values
Unique and high-quality content
Social proof and positive reviews
And more
eCommerce consulting companies will provide you with analysis and solutions on what branding elements you should focus on so that you complete more purchases successfully.
4. Increasing Sales
The average cart abandonment rate is 79.17%. [OptinMonster]
A huge number of shoppers never complete their purchases. They abandon their shopping carts for different reasons including:
Extra costs (shipping, tax fee, etc.)
Requests for account creation
Requirements of credit card info
Long checkout process
And more
eCommerce consulting firms can help you deal with uncompleted purchases by:
Getting inside the heads of your clients and analyzing their behavior to understand what drags them from completing their purchases
Putting together cart recovery strategies including sending personalized emails and remarketing
Making the shopping process easier and smoother
What questions to ask before hiring an eCommerce consulting agency?
Do you have experience in working on similar projects?
What eCommerce consulting services do you offer?
What is your plan for adjusting your services to meet our business needs?
What is your process for creating a roadmap?
What do you think about our brand?
Based on what you see, what improvements do you think can be made?
What results can you promise to deliver and how will you measure them?
Who will work on our project and who will be the main point of contact?
How will we be involved?
How does your pricing work? Are there extra charges to the original quote?
