We share rankings of the top IT services companies in the United Kingdom that provide a broad range of services to support the IT needs of organizations of all types and sizes. Check out their agency profiles, client reviews, past projects, expertise, rates and more to find the most qualified company that can meet your unique requirements and budget.

We Compiled The Best United Kingdom IT Support Companies For You

Every agency featured on DesignRush is vetted for expertise and client satisfaction to support your decision-making. Some listings may be sponsored.

NFT
$25,000 - $50,000
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  • Newwave Solutions

    Trusted Technology Solution Partner

    Newwave Solutions is a technology solutions partner with 15 years of experience and 300+ certified engineers across Japan, APAC, Europe, the US, and other global markets...

    Top Services:

    • Mobile App Development
    • Web Development
    • Software Development
    • Blockchain
    • Staff Augmentation
    • Show more
    Location
    London, United Kingdom
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $25,000 - $50,000
    Portfolios Count
    16 Projects Listed

    Newwave Solutions Services

    • Mobile App Development
    • Web Development
    • Software Development
    • Blockchain
    • Staff Augmentation
    • DevOps Consulting
    • AI Development
    • Cloud Consulting
    • IT Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Native Creation.Inc
    • Marui Orimono Co., Ltd
    • Nittsu System Co., Ltd
    • Morning Geek
    • Scanto Tech
    • VinID
    • Dat Xanh
    • Bao Viet
    • Amazon
    • Microsoft
    Data sourced from the agency's DesignRush profile

    Newwave Solutions Reviews & Testimonials

    • Dung Pham, Executive MBA
      Dung Pham, Executive MBA Managing Director at Aleph Vietnam
      5.0 ★

      Web Development Review from Dung Pham, Executive MBA

      Newwave Solutions has demonstrated advanced technical knowledge in taking on complicated challenges related to customizing Umbraco to meet our requirements of CRM system integration. This team, with over 10 years of experience in .NET development, possesses deep technical proficiency, enabling them to deliver versatile solutions. Moreover, their in-depth experiences in using CRM APIs has allowed them to adopt an efficient data handling approach. It ensured a smooth synchronization between parties while maintaining security and scalability of the system.

    • Sam Zaid
      Sam Zaid Founder & CEO at Getaround
      5.0 ★

      Mobile App Development Review from Sam Zaid

      We partnered with Newwave Solutions to create a lifestyle app, and the outcome surpassed our expectations. They developed a product that resonates with our consumers by taking the time to deeply understand our brand and target audience. Their willingness to consider our suggestions and maintain strong communication throughout the project was commendable. The app has received excellent feedback, and were thrilled with our collaboration with Newwave Solutions.

    • Shawn Wilson, DBA
      Shawn Wilson, DBA Chief Executive Officer at BuildDirect (TSXV: BILD)
      5.0 ★

      Mobile App Development Review from Shawn Wilson, DBA

      We engaged Newwave Solutions to develop an app for our consumer products manufacturing company. They concentrated on enhancing the user experience (UX) and successfully integrated the app with our existing systems and databases for a smooth operation. We ended up with a fully functional app for both Android and iOS, and we were particularly impressed with its UX design. Newwave Solutions not only met all our timelines but also proactively resolved any issues that arose. Their expertise in UX design enabled them to deliver results that aligned perfectly with our needs.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
    Visit Website View Profile
    5.0 5.0 (65)
    4.9 4.9 (59)

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Why Companies Trust DesignRush

Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding IT services companies in the United Kingdom. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.

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Learn more about DesignRush Agency Ranking Methodology.

Sources

DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:

  • Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
  • The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.

Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.

Frequently Asked Questions

What are the core specializations of IT services companies in the United Kingdom?

IT services companies in the United Kingdom offer a full suite of digital transformation and operational support services, focused on accelerating business growth, ensuring regulatory compliance, and strengthening security. In addition to core functions like managed IT, cloud hosting, and help desk support, key specializations include: 

  • IT consulting 
  • Digital strategy 
  • Managed security services (MSS) 
  • Cloud services 
  • Network infrastructure and unified communications 
  • Data backup and recovery 
  • System modernization 

What certifications should an IT support company have?

For IT support companies, certifications signal adherence to global and local best practices. ISO/IEC 27001 is essential, crucial for complying with the UK's high data protection standards, including GDPR. Staff-level certifications like ITIL Foundation are also important, as well as Cyber Essentials for cybersecurity.  

For assessing technical proficiency, look for vendor accreditations like Microsoft Gold Partner or high-level certifications like CISSP (Certified Information Systems Security Professional) for senior staff. 

What information do I need to provide to an IT services company?

To initiate a successful partnership with an IT services company, you must be prepared to share detailed information across three critical tiers. Initially, outline your business context: including key growth objectives, the total count of users and endpoints, budget constraints, and a clear list of current IT challenges or 'pain points.' 

Secondly, you’ll need to supply technical documentation, i.e., a complete inventory of hardware, existing licensed software and their keys, a network topology map, and details on any critical legacy systems. Lastly, you'll need to provide a statement of all mandatory compliance requirements and the necessary access credentials for core systems, such as firewalls, cloud tenants, and primary servers. 

What factors affect IT services agency pricing?

Pricing for IT services in the UK is heavily influenced by the scope and inherent complexity of the required support, which determines the necessary staffing and skillset. Factors that directly impact costs include: the size and scale of the organization (number of users and managed devices), the stringency of the Service Level Agreement (SLA) required, especially for 24/7 or mission-critical support, and the technical maturity of the existing IT estate. 

Additionally, stringent regulatory compliance will increase pricing, as well as the agency's location within the UK (London-based services typically cost more due to higher labor rates). 

What questions should I ask United Kingdom IT support company before hiring?

Before committing to a United Kingdom IT support company, pose these questions to thoroughly assess its suitability, expertise, and operational alignment with your business: 

  1. What are your guaranteed response and resolution times as per your Service Level Agreement (SLA)? 
  2. How do you ensure full compliance with GDPR and other UK-specific data protection legislation? 
  3. Do you operate a 24/7/365 UK-based service desk or is support outsourced after hours? 
  4. What is your defined process for handling a high-priority cyber-security incident or major outage? 
  5. Can you provide an example of how you've helped a client leverage cloud technology for a business outcome? 
  6. How frequently do you conduct proactive security testing, patching, and hardware life-cycle reviews? 

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