We curated this list of the top 10 managed IT service providers in New York City after extensively evaluating multiple agencies based on their services, awards, portfolios, industry reputation, pricing, and client reviews. Discover these agencies’ specializations and case studies to begin your search. 

The Number 1 Managed IT Service Provider in New York City as Selected by DesignRush Is... 

1. CRA 

• Best for: Overall 
• Average hourly rate: $18 
• Minimum budget: Inquire 
• Founded: 1992 
• Size: 50-99 
• Location: New York City, NY 
• Notable clients: CFA Society New York, Complete Discovery Source, On Press Graphics Inc, SelectCare, The Hibiscus Restaurant & Bar 

Dedicated to driving business growth through strategic IT management, Computer Resources of America (CRA) provides expertise in cloud management, security, protection management, infrastructure and network management, technical IT support, business continuity management, and IT disaster recovery. Through its proprietary Manage360 solution, the agency delivers 24/7 remote monitoring, patch management, vendor management, endpoint protection, change management, and asset tracking, among others. CRA has received recognitions from CRN, MSP 501, ChannelE2E, and MSPmentor, affirming its status as a leading managed IT service provider in New York City.  

CRA Success Story 

• Challenge: A non-profit organization has been running on inefficient IT systems and processes, eventually leading to a critical network failure for two days. Needing to solve the immediate and long-term issues, the organization partnered with CRA. 
• Solution: CRA’s technicians audited the client’s on-premise network, tracing and documenting all cross-connections to identify and repair the network issue. It also conducted an infrastructure modernization, using its Manage360 solution to improve system stability, uptime, and network resiliency. 
• Results: Through CRA’s expertise, the non-profit organization saved 40% year-on-year (YoY) on its IT budget, reduced ticket volume by 75%, and improved service level and response time by 68%. 

Check Out CRA Agency Profile 

2. Dataprise 

• Best for: End-user IT support 
• Average hourly rate: Inquire 
• Minimum budget: Under $1,000 
• Founded: 1995 
• Size: 250-499 
• Location: New York City, NY 
• Notable clients: MidCap, Southern Baptist Investment Foundation, Maryland Municipality, Rug Doctor, National Trust for Historic Preservation 

Dataprise aims to help businesses achieve peak performance through end-to-end, fully managed IT services. Its expansive portfolio covers around-the-clock end-user IT support, proactive network monitoring, automated systems management, patch management, and endpoint security and data protection. Supplementarily, the New York City IT managed services provider offers managed cybersecurity, disaster recovery, managed cloud, IT infrastructure management, enterprise mobility management, and IT consulting. Attesting to its expertise, Dataprise has won the CRN Triple Crown Awards and CAMI Awards and is trusted by over 2,000 businesses. 

Dataprise Success Story 

• Challenge: Dissatisfied with its previous vendor, a nutritional supplement company approached Dataprise to provide IT support to its customers, improve its network architecture, and manage and monitor its devices. 
• Solution: Recognizing that the client’s customers and employees are dispersed across the country, Dataprise provided 24/7 service desk support, covering phone, email, web portal, and chat. Moreover, it implemented Microsoft 365, allowing the client’s team to access data from any location, any device, and at any time. Lastly, Dataprise rolled out a Windows 10 update without disrupting daily operations due to a collective downtime. 
• Results: With Dataprise’s tech upgrades and IT support, the nutritional supplement company enhanced IT service delivery, internal efficiency, and security at lower costs. More importantly, it maximized uptime to drive sales. 

Check Out Dataprise Agency Profile 

3. Ntiva 

• Best for: Network monitoring and management 
• Average hourly rate: $80 
• Minimum budget: Inquire 
• Founded: 2004 
• Size: 250-499 
• Location: New York City, NY 
• Notable clients: Streetsense, Blue Cross Shield of Illinois, Alfa Tools, American Dental Hygienists’ Association, Rush University 

Ntiva is a managed IT service provider in New York City that empowers businesses through digital transformation. Its flagship offering spans IT help desk, remote and onsite support, server and computer management, network monitoring and management, backup and disaster recovery, managed IT procurement, and managed cybersecurity. As part of its service scope, Ntiva also handles employee onboarding and offboarding to fortify an organization’s cybersecurity process. With its team of 400 expert technicians, the New York City IT managed service provider oversees over 60,000 devices and closes 43,000 monthly tickets for its various clients. 

Ntiva Success Story 

• Challenge: Aspiring to cost-effectively expand its operations, architect firm Streetsense partnered with Ntiva to optimize its operations and plan for its long-term IT strategy. 
• Solution: Ntiva customized a storage and retrieval solution that enabled easy access to large graphic files wherein team members from different locations could conduct live edits to the file without lag. Simultaneously, the managed IT service provider optimized archived and less active files to be accessed at lower speeds, reducing overall system costs. Additionally, Ntiva implemented tiered access rights and provided remote monitoring and management, 24/7 support, and backup and disaster recovery. 
• Results: After witnessing Ntiva’s capacity, Streetsense outsourced 100% of its IT needs to the agency, including network monitoring and application support.  

Check Out Ntiva Agency Profile 

4. Exigent 

• Best for: Managed cybersecurity 
• Average hourly rate: Inquire 
• Minimum budget: Inquire 
• Founded: 1997 
• Size: Under 49 
• Location: New York City, NY 
• Notable clients: Klenk Law, California Association of Professional Employees, The Advanced Spine Baker, Health Village, Giordano Halleran & Ciesla Law Firm 

Exigent helps organizations attain business continuity through managed cybersecurity, backup and disaster recovery, cloud management and monitoring, and network infrastructure. As part of its co-managed IT services, the agency offers infrastructure management, end user support, and workstation management. Boasting over 25 years of industry experience, Exigent is currently managing over 3,000 endpoints.  

Exigent Success Story 

• Challenge: Klenk Law constantly worked with highly confidential data and needed a managed IT partner to safeguard its files across its remote and physical offices. At the same time, it required the agency to provide 24/7 IT helpdesk support for its employees and clients. 
• Solution: Exigent carried out a thorough audit to find and resolve loopholes in the client’s systems. It also implemented email security, endpoint security, and dark web monitoring and conducted security awareness training. Moreover, the agency helped securely migrate Klenk Law’s systems to support remote working needs during the pandemic. 
• Results: With robust security measures, Klenk Law has become many clients' trusted and reputable partner. The client continued its operations with a more stable technology stack, which improved its cybersecurity measures and internal efficiency, especially for its remote team. 

Check Out Exigent Agency Profile 

5. CyberDuo 

• Best for: Endpoint security 
• Average hourly rate: $50 
• Minimum budget: Inquire 
• Founded: 2010 
• Size: Under 49 
• Location: New York City, NY 
• Notable clients: Avanan, Blackpoint Cyber, Proofpoint, Veeam, Fortinet 

CyberDuo is a managed IT service provider in New York City, focusing on cybersecurity across its offerings. Its specialized managed IT service includes a 24/7 helpdesk, proactive IT management, virtual chief information officer (VCIO), third-party software management, employee onboarding and offboarding, and device lifecycle management. Its expertise extends to managed cloud, managed cybersecurity, and IT consulting. For over 15 years, CyberDuo has helped emerging businesses like Jumpcloud, SentinelOne, and Dropsuite master their IT needs with its suite of 25 cybersecurity products. 

CyberDuo Success Story 

• Challenge: A Los Angeles hospital’s current IT staff was overwhelmed with daily tasks, rendering them unable to manage escalating security threats. The lack of specialized staff and a monitoring system highlighted critical gaps in their capacity to address immediate challenges.    
• Solution: CyberDuo developed a custom cybersecurity solution that was later integrated into the hospital’s existing IT system. The solution featured anti-virus, DNS protection, and Windows patch monitoring functionality. Supplementarily, CyberDuo monitored the hospital’s endpoints around the clock to promptly deal with rising incidents. 
• Results: By securing over 500 endpoints and providing 24/7 monitoring, CyberDuo minimized the hospital’s vulnerability to security breaches. Additionally, it helped the hospital comply with HIPAA regulations and enabled its team to better manage IT infrastructure. 

Check Out CyberDuo Agency Profile 

6. ITMG 

• Best for: IT infrastructure management 
• Average hourly rate: $175 
• Minimum budget: Inquire 
• Founded: 1989 
• Size: Under 49 
• Location: New York City, NY 
• Notable clients: Clarendon, Time Out New York, TONIX Pharma, Roosevelt Institute, Allegaert Berger Vogel LLP 

The Technology Management Group (ITMG) aims to amplify business growth through end-to-end managed IT services. Its flagship portfolio covers cloud migration and management, server and network management, tech support, CIO and chief technology officer (CTO) outsourcing, IT and cybersecurity management, and telework and telecommuting services. Boasting over 30 years in the industry, ITMG has helped major businesses like the American Association of Advertising Agencies, Harvard Business Publishing, and Oxford University remain robust across the evolving digital landscape. 

ITMG Success Story 

• Challenge: Clarendon needed a managed IT service provider in New York City to handle its IT infrastructure, so it partnered with ITMG. 
• Solution: ITMG provided a full scope of managed services, including network management, server installations, computer and workstation installation, 24/7 helpdesk and user support, and strategic consulting.  
• Results: On account of ITMG’s dedication and expertise, Clarendon has significantly eliminated its financial and operational load, propelling its business growth. Impressed by ITMG’s service, the company extended the partnership for many years. 

Check Out ITMG Agency Profile 

7. Electric 

• Best for: Device management 
• Average hourly rate: Inquire 
• Minimum budget: Under $1,000 
• Founded: 2016 
• Size: 100-249 
• Location: New York City, NY 
• Notable clients: TrustRadius, Bravely, Prognos Health, Obligo, TULA Skincare  

Serving as an all-in-one platform for a business’s managed IT needs, Electric offers application management, device management, IT support, cybersecurity management, employee onboarding and offboarding, and HR integration. The company has a dedicated hardware store wherein organizations can acquire gadgets and devices from reliable vendors, ensuring cybersecurity compliance, procurement efficiency, and transparency. Electric has supported over 50,000 users nationwide through its specialized service, including brands like GenUI, Fama Technologies, and Workhorse Marketing. 

Electric Success Story 

• Challenge: TrustRadius was ambitious to expand its business by 60%, but its three-person IT team struggled to meet the growing operational demands, including employee onboarding/offboarding and device procurement. This resource strain left the organization vulnerable to critical security gaps and compliance risks. 
• Solution: After a thorough discussion, Electric helped TrustRadius streamline its device management and employee offboarding/onboarding processes. As part of the service, the agency implemented a dashboard, enabling the client to gain a single point of visibility across its IT environment. Additionally, Electric’s IT specialists supplemented TrustRadius with 24/7 customer support. 
• Results: Through Electric’s managed IT services, TrustRadius saved 10 hours of work per week and over $70,000 annually. Moreover, it enriched its team with specialized experts to support its rapid business growth. 

Check Out Electric Agency Profile 

8. Net at Work 

• Best for: System modernization 
• Average hourly rate: Inquire 
• Minimum budget: Inquire 
• Founded: 1996 
• Size: 250-499 
• Location: New York City, NY 
• Notable clients: Spear Physical Therapy, Pepsi Cola Central Virginia, Federal White Cement, Alteris Group, Starborn Industries 

As a specialized New York City IT managed services provider, Net at Work helps businesses maximize their technologies' return on investment (ROI) through virtual chief technology officer (VCTO) outsourcing, network operation monitoring and management, cybersecurity and information security, helpdesk, and onsite support. Delivering security forward IT support for over 29 years, the agency has assisted over 6,000 businesses in amplifying their digital capacities. It has also been honored by reputable awarding bodies and publications, including ChannelE2E, MSP 501 awards, and CDO Magazine. 

Net at Work Success Story 

• Challenge: As Spear Physical Therapy expanded to four locations, it needed to revamp its IT system to meet its growing needs. Recognizing the breadth of Net at Work's services, Spear engaged its expertise to drive the transformation. 
• Solution: After an in-depth consultation with Spear, Net at Work securely migrated its legacy and on-premise end-of-life systems to a cloud solution with a dedicated private hosting program. The New York City IT managed services provider also implemented multi-factor authentication, Cisco Meraki, and other security measures to activate perimeter defense and site-to-site secure connection. Lastly, it ensured the systems were HIPAA compliant, carefully handling sensitive personally identifiable information (PII) across the four locations. 
• Results: By partnering with Net at Work, Spear introduced a centralized and highly secure IT system across its operations that enabled it to provide five-star experiences to customers across its locations.  

Check Out Net at Work Agency Profile 

9. CyberSecOp 

• Best for: Managed threat detection and response 
• Average hourly rate: $125 
• Minimum budget: $50,000 & Up 
• Founded: 2017 
• Size: 50-99 
• Location: New York City, NY   

Cyber Security Operations Consulting (CyberSecOp) empowers businesses’ growth through managed security, security operations center (SOC), detection and response, and governance and regulatory compliance consulting. It also provides virtual chief information security officer (VCISO) consulting, cybersecurity assessment, data security and protection consulting, and cybersecurity training. CyberSecOp has received over 30 awards and recognitions for its expertise, including the Chamber of Commerce Choice Award and the Financial Security Consulting Award. 

CyberSecOp Success Story 

• Challenge: A financial service institution (FSI) suspected a breach in its vast network and collaborated with CyberSecOp to identify and address the threat. 
• Solution: CyberSecOp configured the evidence collection system and conducted a comprehensive network scan without disrupting the customer’s daily operations. After scanning the system for ten days, it discovered the breach occurred three to four months prior, contained the malicious content affected by it, and helped FSI communicate the findings with its clients. Additionally, CyberSecOp gathered evidence, removed the threat actor from the system and multiple devices, eliminated any backdoors, provided regular reporting, and applied Managed Detection Response to ensure earlier threat detection. 
• Results: Through the collaboration with CyberSecOp, the FSI has benefitted from a more secure and dependable system, effectively mitigating future threats and minimizing financial risks across its 2,000 networked windows. 

Check Out CyberSecOp Agency Profile 

10. Blazeclan Technologies 

• Best for: Cloud management 
• Average hourly rate: $100 
• Minimum budget: Inquire 
• Founded: 2010 
• Size: 250-499 
• Location: New York City, NY 
• Notable clients: Domino’s Pizza, Asia School of Business, Feed Ontario, Chartered Accountants Australia & New Zealand, AIMS Airline Software,  

As a managed IT service provider in New York City, Blazeclan Technologies provides expertise in incident management, service request management, problem management, and chain management. Its portfolio further extends to 24/7 monitoring and support, DevOps, automated ticketing and IT management services, data management services, security and compliance, and consulting. Specializing in cloud management, Blazeclan Technologies has accelerated the digital transformation of over 400 businesses. 

Blazeclan Technologies Success Story 

• Challenge: Domino’s Pizza sought Blazeclan’s expertise to address compliance and cost challenges with its AWS infrastructure in Malaysia and Singapore. Its systems were not aligned with global CIS standards, lacked secure data transfer methods, and were accruing costs that exceeded its budget, leaving the company vulnerable to security threats and data breaches. 
• Solution: Blazeclan conducted a thorough analysis of Domino’s IT environment, produced reports on security gaps, and developed strategies to minimize costs and securely migrate all its systems to the cloud. Across the service, the agency limited access to S3 buckets and security groups, discarded unnecessary Amazon Machine Images and elastic internet protocols, and moved instance types to improve operating efficiency. It also stabilized the environment by optimizing server usage, implementing a VPN server and SFTP Linux, and applying identity and access management policies.  
• Results: With Blazeclan’s help, Domino’s Pizza became 100% CIS compliant, enhanced its system security, and saved about $5,800 in annual costs.  

Check Out Blazeclan Technologies Agency Profile 

How We Picked the Best New York City IT Managed Services Providers 

We analyzed numerous agency profiles to select the best New York City IT managed services providers, considering their technical skills, past achievements, reported strategies and output, client references, and previous collaborations. Our team of agency experts created a scoring system to determine the overall performance of the selected agencies based on several key aspects: 

• Reviews: Client satisfaction, level of trustworthiness, project management, communication style, and work ethics 
• Portfolio: Successful projects showcasing the agency’s approach to delivering tangible results  
• Awards and recognitions: List of notable achievements and affirmations by reputable third-party agencies 
• Team bios: Overview of employee profiles and relevant IT service experience 
• Top services: Core competencies and areas of expertise 
• IT management expertise: Ability to deliver robust, secure, scalable, and user-friendly solutions that drive a business’s efficiency, productivity, competitiveness, and revenue 

Visit the DesignRush Agency Ranking Methodology for more information on how we research agencies. 

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