Aly Kesler Review from Google

5.0★

Aly Kesler's Review Sourced from Google

We have loved working with Jay and his team! They have always been so kind and easy to work with and very quick to help out with any issues or concerns. Would highly recommend to anyone looking for app development!

David S Review from Google

5.0★

David S's Review Sourced from Google

The Utah Tech Lab organization has been much more than a contractor to us. They’ve been our partner in developing a secure and technologically sound application. Their insights have been more than valuable. I recommend them to anyone.

Emily E Review from Google

1.0★

Emily E's Review Sourced from Google

If I could give Utah Tech Labs zero stars, I would.Let’s start with Russ—“the state’s top guy in AI.” At least, that’s what they tell you. But you’ll never meet Russ. He’s just the closer, the guy who sells you the dream. Once you sign on, Russ vanishes, and you’re left dealing with a team that simply cannot deliver.Over 12 months, they failed at every aspect of the project. Not one promise kept, not one deadline met, and not a single budget adhered to. They took over $70,000 of my money, and after a full year, I have nothing to show for it. Not even a keyboard. Not even an app. They literally could not build a keyboard—one of the most basic tools in tech.After being charged over 20K in two weeks and complaining that not one thing had advanced on the app, none of my concerns were addressed. However, a month later, their overseas "tech team" was fired for not doing any work when they billed. However nothing was reimbursed.The sheer incompetence is staggering. If you enjoy missed deadlines, vague excuses, and a complete lack of accountability, Utah Tech Labs is the place for you. If you actually want results? Run the other way. Fast.

Nadia Fellon Review from Google

1.0★

Nadia Fellon's Review Sourced from Google

This is the WORST company to get a logo from. They harass and try to upsell you non stop. They called multiple times to upsell a website before logo was even finished. It took weeks to get a satisfactory logo, afterwards they try to intimidate you into paying an extra $1500 to “trademark” your logo even though their website advertises 100% rights included. They will not stop reaching out with upsells and threats. THEY ARE SCAMMERS STAY AWAY

JJTC Review from Google

1.0★

JJTC's Review Sourced from Google

Misleading Business Practices – Hidden $1,500 Fee After Logo PurchaseI purchased a “Custom Package” from Custom Design Genius for about $190 on October 1, 2025, which was advertised to include 100% ownership rights for completed logos. After weeks of communication, and hours of me driving the creative design work on a very simplistic logo, the company refused to release my final approved artwork unless I paid an additional $1,500 for what they called a “nationwide certification” or copyright/trademark process — something never mentioned in their advertising, invoice, or pre-payment discussions.This requirement was only raised after design completion and payment, which I believe is deceptive and inconsistent with their stated terms. I have disputed the charge with my credit card provider and filed complaints with consumer protection agencies. I caution others to avoid engaging unless the full terms are provided upfront in writing.

Daniel Tomsen Review from Google

1.0★

Daniel Tomsen's Review Sourced from Google

Very disappointing experience. I hired this company for a logo and website project, and the quality of the work was extremely poor. They did not follow my instructions, ignored my guidelines, and delivered unprofessional results. I requested a refund over 2 months ago, and I am still waiting. I have contacted customer service many times, but the agents avoid responsibility, give vague excuses, or end the chat without resolving anything.After dealing with this, I checked their reviews and realized they have mostly negative feedback and only around 1.5 stars. I should have started there first — it says everything about how they treat their customers. This company has poor communication, no transparency, terrible customer service, and low-quality work. They waste your time and your money. I do not recommend them at all.