Pros
- Quality of service maintained at a high standard
- Skilled staff capable of meeting varied client needs
- Efficient communication throughout project phases
- Flexibility in adapting to specific project requirements
Cloudstaff
Cloudstaff Overview
Number of Employees
1000 & Up
Minimal Budget
Inquire
Average Hourly Rate
Inquire
Year Founded
2011
Cloudstaff is an innovative company. We fully utilize technology to remove the limitations associated with remote workforces. You won’t even know you are outsourcing.
Cloudstaff’s outsourcing services are years ahead of the industry and gives our customers the tools to maximize the benefits of outsourcing. Cloudstaff fully integrates local and remote teams with the services, systems and processes that deliver complete control and visibility. Our innovation unleashes the true power of outsourcing.
Cloudstaff’s outsourcing services are years ahead of the industry and gives our customers the tools to maximize the benefits of outsourcing. Cloudstaff fully integrates local and remote teams with the services, systems and processes that deliver complete control and visibility. Our innovation unleashes the true power of outsourcing.
Headquarters
1 Margaret St, Sydney, 2000, Australia
Cloudstaff
Highlights and Considerations
Data sourced from the agency's DesignRush profile, website, and other relevant accounts, including 3rd-party platforms and AI summaries.
Cons
- The onboarding processes take longer than expected
- Instances of service disruptions
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Areas of Expertise
- BPO Expertise
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BPO Expertise
BPO Expertise
- Back Office Outsourcing
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Call Center Expertise
Call Center Expertise
- Telemarketing
Cloudstaff Reviews
Submit a review- Stable and supported working environment facilitated the integration of 50 support processes nationallyProject Type: Outsourced Customer SupportReview Date: 23 August, 2024We chose Cloudstaff as our offshore service provider because our values and commitment to looking after our people aligned so well. The stable and supported working environment has allowed me to scale out and integrate over 50 support processes in our business nationally.Rating:
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- Cloudstaff goes beyond cost savingsProject Type: Outsourced Customer SupportReview Date: 10 August, 2024For us, outsourcing isn’t just about saving money. Cloudstaff has become a vital part of our growth strategy. Cloudstaff has allowed us to focus on delivering an outstanding experience for our customers.Rating:
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- Consistently delivering high-quality customer serviceProject Type: Outsourced Customer SupportReview Date: 2 August, 2024Our dedicated team at Cloudstaff deliver a high quality level of customer service that always exceeds our own customers’ expectations.Rating:
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Customer Support ServicesProject Type: Outsourced Customer SupportReview Date: 30 January, 2024Our partnership with Cloudstaff is instrumental to the way we operate our business and has dramatically changed our operating rhythm. We actually increased our overall headcount which allowed our onshore Team to focus on strategic level work.Rating:- Work Quality:
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Customer Support ServicesProject Type: Outsourced Customer SupportReview Date: 23 January, 2024The staff we have hired to work with us at IT Smart Solutions have hit the ground running and have exceeded our expectations. We’re very excited to continue working with Cloudstaff and grow as a business and together as a team. I look forward to visiting again.Rating:- Work Quality:
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Cloudstaff Clients
- Real estate industry
- Financial industry
- IT industry