Toni J Review from Google

2.0★

Toni J's Review Sourced from Google

Service guys and operators are kind and good at what they do. Since being taken over, the Acct Manager we deal with is rude, short and acts like everything is a problem unless she thinks she's going to get a sale. So kind and responsive at that point, the rest of the time, No.

Jim Bachaud Review from Google

5.0★

Jim Bachaud's Review Sourced from Google

One of the largest and fastest growing IT services providers in the country. Knowing I can call the support desk 24/7 for solutions, when we deal with real deadlines with real consequences, makes a huge difference for me as well as our staff.And, for the most part, we don't have to call the support desk because everything works. The only times I have to reach out is when we hire a new person, or add a new service or license. They are very pro-active and results oriented.

Sean Pratt Review from Google

3.0★

Sean Pratt's Review Sourced from Google

The company we hired to handle the IT services for our small business sold out to these guys and the service we received plummeted. We were paying a ridiculous monthly fee for managed IT services yet the few times we'd actually need help we would end up on hold forever and not receive calls back when promised. It took them almost two weeks to get a computer connected to our network and over a week to connect a new check scanner.**Edit: They were helpful with the offboarding process to our new IT company. The owner of the old company we had originally contracted with did reach out, which was appreciated. I really still feel that the IT services we were receiving were sub-par.

Lorena Brito Review from Google

5.0★

Lorena Brito's Review Sourced from Google

CTSI has excellent service. They always make us feel like any IT issue is of high priority. Although we experience downtime infrequently, their response times for technical assistance are quick, making it minimal and painless.

Thelma Gaddis Review from Google

5.0★

Thelma Gaddis's Review Sourced from Google

We are a long standing client of CTSI. They have helped us manage all of our IT needs with service, support, new product solutions, and server management. What sets them apart is their willingness to find solutions and products that work for you, not just trying to make you fit their service. Everyone talks about friendly service and professionalism but CTSI has shown that they add integrity to that by standing behind what they say, offering solutions and then customizing them to our needs. Probably the “One Thing” that really sets CTSI apart from other IT solutions was that when we called needing help, they come and come quickly! They really understand the importance of making sure your business does not have “Down Time!”

Jamie B Review from Google

5.0★

Jamie B's Review Sourced from Google

We have trusted CTSI with our managed services, disaster recovery, and general IT situation for over a decade and throughout that time they have been nothing but responsive, resourceful, and reasonably priced. I feel comfortable saying that our business could not function nearly as efficiently or effectively without their expertise.