Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
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World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Hugo provides secure, end-to-end customer support, back office, AI operations, and trust & safety solutions for US-based and global clients. We are PCI DSS, ISO 27001, HITRUST, SOC 2 certified and HIPAA & GDPR compliant, to serve regulated industries including fintech, healthcare, and SaaS platforms...
Top Services:
Customer Support
Call Centers
BPO
Phone Answering Services
Transcription Services
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Location
Vancouver, Canada
Number of Employees
1000 & Up
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
8 Projects Listed
Hugo Services
Customer Support
Call Centers
BPO
Phone Answering Services
Transcription Services
Translation Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Google
Meta
Outschool
Topicals
Attentive
Faire
Sakara
Aurora
Data sourced from the agency's DesignRush profile
Hugo Reviews & Testimonials
Greg Digneo founder at content guppy
5.0★
B2B Review from Greg Digneo
Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.
Nimmit Shah Owner at Pi Asset Management Ltd
5.0★
BPO Review from Nimmit Shah
Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.
Jambu Subramanian Senior Manager of Operations at Kasha Global
5.0★
Customer Support Review from Jambu Subramanian
Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Audax drives businesses forward with innovative, tech-driven solutions, specializing in software development, data analytics, and web and mobile app development. We partner with entrepreneurs and organizations to formulate, execute, and evaluate their digital strategies, providing cost-effective and efficient...
Top Services:
Software Development
Mobile App Development
AI Development
UI/UX Design
Business Consulting
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Location
Winnipeg, Canada
Number of Employees
100 - 249
Minimal Budget
$25,000 - $50,000
Portfolios Count
3 Projects Listed
Audax Ventures Services
Software Development
Mobile App Development
AI Development
UI/UX Design
Business Consulting
Digital Marketing
eCommerce Development
Web Development
Market Research
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Delegate to Elevate: Modern HR for Growth-Driven Startups and SMBs
Castle HR provides modern HR consulting tailored for startups and SMBs in Canada with 15-50 employees looking to grow fast. Our outsourced HR consultants are experts in attracting and retaining top talent, ensuring compliance, streamlining HR management, and creating a winning culture...
Top Services:
HR Outsourcing
Location
Toronto, Canada
Number of Employees
Under 49
Portfolios Count
3 Projects Listed
Castle HR Services
HR Outsourcing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Thorpe Benefits
Candybox Marketing
TalentMinded
LiveCA
MaidPro Thornhill
Data sourced from the agency's DesignRush profile
Castle HR Reviews & Testimonials
brigett alston Review from Google
5.0★
brigett alston's Review Sourced from Google
Working with Castle HR has been a pleasure for our team. Their fractional HR model gave us expert guidance without needing a full-time hire, and their approach is both strategic and approachable. Our dedicated rep really took the time to understand our company culture and helped us build out solid processes that work. Highly recommend for any growing business that wants to level up their people strategy.
Jim Lord Review from Google
5.0★
Jim Lord's Review Sourced from Google
Castle HR has been by our side since October 2021, guiding us through rapid team expansion, significant business growth, and most impressively, our recent acquisition. Mike feels like an in-house HR leader, turning high-level goals into clear processes and coaching our managers to new heights. From hiring and performance frameworks to due-diligence support during the deal, Castle HR removed the heavy lifting HR so we could focus on building value. If you want fractional HR that scales with you every step of the way, Castle HR is the partner to trust.
Anjuli Solanki Review from Google
5.0★
Anjuli Solanki's Review Sourced from Google
Castle HR has been nothing short of fantastic for STEPS. Anna feels like part of our crew, instantly available, tackling every HR curveball and guiding our leadership team with wise, practical advice. She drafts policies, reviews documents, and keeps our HR projects on track, all while saving our leadership team precious time. If you’re looking for fractional HR support that truly embeds in your culture and delivers results, Castle HR is the partner you want.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
SuperHR delivers professional HR expertise tailored for organizations without in-house HR, making robust, accessible, and affordable solutions a reality for small teams and nonprofits. Whether you're establishing your first HR processes or ready to optimize what you already have, we empower you to advance at...
Top Services:
HR Outsourcing
Location
Vancouver, Canada
Number of Employees
Under 49
Minimal Budget
Under $1,000
SuperHR Canada Services
HR Outsourcing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
4.7
4.7
