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Here at WorkProud, we have a history of designing succesful employee reward programs that have helped numerous organizations start a culture of recognition and appreciation. We are confident we can do the same for your organization. Selecting the right partner for program design can make an enormous...
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Bernd M. Schell's Review Sourced from Google
My experience with Online Rewards has been deeply disappointing.I attempted to redeem a voucher and spent over 45 minutes trying to navigate a broken and confusing redemption process. Even after disabling Apple’s Private Relay, the system repeatedly failed. The process is neither user-friendly nor reliable.To make things worse, customer service was unhelpful and dismissive. I received a generic, useless reply—and shockingly, the support ticket was simply closed without any resolution. I had to reopen it myself.This is not just frustrating: it’s unacceptable.Online Rewards operates on behalf of Nielsen, and this experience reflects very poorly on both companies. When you invest time collecting points, you expect a seamless and fair redemption process—not wasted time, stress, and radio silence.Final verdict:Unusable system, no accountability, and zero respect for the user’s time.Avoid this platform unless you’re ready for frustration without support.
top cat james's Review Sourced from Google
Attention employers, apartment managers, etc.: DO NOT USE THIS SERVICE.After saving up points for almost two years on my apartment's rewards program, shortly before I moved I cashed them in towards a $50 gift card. I made sure to redeem them before I left the property, as I knew it would be difficult, if not impossible, to collect afterwards. Ha! If only I knew the horrors that awaited me.Well, I waited and waited. After two weeks ( It's supposed to be only a 24-48 hour wait to receive your claim code), I called Online Rewards/Be Rewarded and was told that because I had moved I was not eligible to get my card, even though they sent me their form email notifying me my reward was forthcoming two days before I relocated.This fact made no difference to OR--They refused to take ownership of the situation and just blamed my former property for the whole fiasco. After several more weeks of increasingly frustrating phone calls to the leasing office and OR, I was finally given temporary access to my old account to resubmit my points, followed by the same old announcement that the reward was on its way.ANOTHER week goes by, and guess what--Nothing! Called Online Rewards YET AGAIN and had to resubmit my points a THIRD time. This time, success--I FINALLY got my redemption points after only SIX weeks of aggravation--for something I deserved and was rightfully owed.Do you want to put your clients, employees, or residents through this same ordeal? Of course you don't--So FOR THE LOVE OF GOD DO NOT USE THIS SERVICE. You've been warned.
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