Our experts identified the leading small business PPC services companies that can help you boost your website traffic and sales through strategic paid ad campaigns. Browse our directory to find the right agency for your project and use filters to make your search more efficient.

Best Small Business PPC Services Providers

183 Companies-Rankings updated: October 26, 2026

Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.

Small Business PPC × Electronics × Under $1,000 ×Clear Filters
  • Your Brand, Reimagined Digitally.

    CloudSpire Technologies is a leading Web design development and Digital Marketing Company in Kochi, Kerala. We provide Social Media Marketing, Web Development, Search Engine Optimization services for the past 5 years. We have a client list of 100+ companies...

    Top Services:

    • SEO
    • Social Media Marketing
    • PPC
    • Web Development
    • Content Marketing
    • Show more
    Location
    Kochi, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $1/hr
    Minimal Budget
    Under $1,000
  • Premier Website Development & Digital Marketing Agency

    At Digital Hive, we believe in the power of technology and creativity to transform businesses. Join us on a journey to digital excellence and witness the transformative impact that a team of dedicated and skilled professionals can have on your business...

    Top Services:

    • Web Design
    • Web Development
    • Digital Marketing
    • Social Media Marketing
    • PPC
    • Show more
    Location
    Gurgaon, India
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000
  • Let's Grow Together

    Dero Digital is a leading digital marketing agency based of Gurgaon, Haryana, India. We offer all digital marketing services in best affordable price. Our mission is to support your goals by delivering high-quality digital and web solutions that drive real results...

    Top Services:

    • Web Development
    • eCommerce Development
    • SEO
    • Social Media Marketing
    • Content Marketing
    • Show more
    Location
    Gurgaon, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
  • Click, Create, and Conquer!

    The Zubix is a creative digital agency helping brands grow with powerful, results-driven solutions. From social media and SEO to web, app, and content creation we deliver digital experiences that convert, engage, and inspire...

    Top Services:

    • Social Media Marketing
    • SEO
    • Web Development
    • Graphic Design
    • Creative Services
    • Show more
    Location
    Karachi, Pakistan
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
    Minimal Budget
    Under $1,000
  • Crafting Digital Success Stories

    Adstra Digital is a results-driven digital marketing agency based in Nadakkavu, Kozhikode. We specialize in SEO, social media marketing, PPC, and web solutions tailored to elevate brands in todays competitive market. Our personalized strategies, transparent approach, and proven expertise make us a trusted...

    Top Services:

    • Video Production
    • Social Media Marketing
    • Digital Marketing
    • Branding
    • Logo Design
    • Show more
    Location
    Kozhikode, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $5/hr
    Minimal Budget
    Under $1,000
  • Your Trusted Partner for Digital Marketing Services

    KP Digitally is a results-driven digital marketing agency based in Ahmedabad, helping businesses grow their online presence with tailored strategies. With 7+ years of expertise, we specialize in SEO, PPC, Social Media Marketing, Website Development, and Content Creation. Our goal is simple to deliver...

    Top Services:

    • Graphic Design
    • Digital Marketing
    • SEO
    • Web Development
    • PPC
    • Show more
    Location
    Ahmedabad, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
  • Conversion At First Look

    ArtisticProt boosts Amazon brands with scroll-stopping A+ content and high-converting listing designs. We specialize in high-converting Amazon product images, A+ Content, and optimized landing pages designed to boost conversions and accelerate your brands growth...

    Top Services:

    • Design Services
    • Branding
    • Graphic Design
    • Creative Services
    • eCommerce
    • Show more
    Location
    Islamabad, Pakistan
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
  • Web Designer Crafting Global Websites Since 2012

    Web designer from Nagpur, India, creating clean, functional, and engaging websites since 2012. Serving clients in 12+ countries with expertise in HTML, WordPress, Shopify, and custom PHP solutions...

    Top Services:

    • Web Design
    • UI/UX Design
    • Web Development
    • WordPress Website Design
    • PPC
    • Show more
    Location
    Nagpur, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
  • Your Digital Transformation Partner

    WebWhites is a digital solutions provider specializing in custom websites, mobile applications, and innovative marketing strategies. We help businesses elevate their online presence and achieve measurable growth...

    Top Services:

    • Web Design
    • Web Development
    • Digital Marketing
    • PPC
    • SEO
    • Show more
    Location
    Thiruvananthapuram, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    Under $1,000
  • Digital Marketing Excellence

    Digishot Technologies is a leading digital marketing agency in India, specializing in SEO, social media, PPC, web design, SMO, graphic design and content marketing. We help brands boost visibility, attract quality leads, and accelerate growth with tailored strategies. Recognized among the best SEO companies...

    Top Services:

    • Digital Marketing
    • Web Development
    • eCommerce Development
    • WordPress Website Design
    • Web Design
    • Show more
    Location
    Gurgaon, India
    Number of Employees
    50 - 99
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
  • Progress in Every Byte

    1Click is a renowned full services digital marketing agency, found in 2015. Our client portfolio is diverse and we provide services in Pakistan, UK, Middle East, Qatar and clients worldwide. Our Solutions are not only limited to digital marketing but we also provide AI automation and data analytics clients as...

    Top Services:

    • Web Design
    • Web Development
    • UI/UX Design
    • eCommerce Development
    • WordPress Website Design
    • Show more
    Location
    Karachi, Pakistan
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    Under $1,000
  • Turning Pixels Into Brands

    At The Crafted Pixels, we blend creativity, strategy, and technology to craft digital experiences that help brands shine in todays competitive world...

    Top Services:

    • Web Design
    • Web Development
    • Social Media Marketing
    • Digital Marketing
    • SEO
    • Show more
    Location
    Delhi, India
    Number of Employees
    50 - 99
    Average Hourly Rate
    $100/hr
    Minimal Budget
    Under $1,000
  • Think Digital Think Inovaity

    At Inovaity, we help brands grow faster online through data-driven digital marketing strategies. From SEO and PPC to social media, content marketing, CRO, and web design we craft tailored solutions that boost visibility, attract the right audience, and drive real business results. Think of us as your growth...

    Top Services:

    • Graphic Design
    • Web Design
    • Web Development
    • WordPress Website Design
    • Digital Marketing
    • Show more
    Location
    Taxila, Pakistan
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    Under $1,000
  • We Are Business Solution Agency

    Information Sandy is home to a large set of services in development, marketing, design, Shopify, etc. We started as a small company of some people, and today we work as a team of experts in different domains...

    Top Services:

    • Digital Marketing
    • SEO
    • PPC
    • Social Media Marketing
    • Content Marketing
    • Show more
    Location
    Chandigarh, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
  • Your Brand. Our Blueprint. Explosive Results

    Blendz Marketing Agency is a digital marketing company in Rawalpindi that helps businesses grow online. We focus on real results, clear communication, and long term support. Our goal is to make marketing simple and effective for every client...

    Top Services:

    • Digital Marketing
    • Web Design
    • UI/UX Design
    • eCommerce Development
    • Web Development
    • Show more
    Location
    Rawalpindi, Pakistan
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
    Minimal Budget
    Under $1,000
  • Digital Solutions Simplified

    Talencee is a Gurugram-based digital marketing and IT solutions agency helping startups and growing brands strengthen their online presence. We specialize in web development, SEO, and social media management, focusing on measurable growth and long-term partnerships. Our work is data-driven, scalable, and...

    Top Services:

    • Mobile App Development
    • Software Development
    • Web Development
    • Branding
    • UI/UX Design
    • Show more
    Location
    Gurgaon, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    Under $1,000
  • Remote Web & IT Support for UK Businesses

    Webtech UK provides fully remote, affordable, and high-quality digital solutions for startups and small businesses across Essex, London, Suffolk, Cambridgeshire, and the wider UK, delivering fast and flexible support without the overheads of a traditional agency...

    Top Services:

    • Web Design
    • Web Development
    • Managed Services
    • Digital Marketing
    • SEO
    • Show more
    Location
    Panchkula, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $40/hr
    Minimal Budget
    Under $1,000
  • Google SEO consultancy for Chinese B2B manufacturers and e-commerce brands

    YLSSEO (DuckTeacher SEO) is a Google SEO consultancy founded in 2024 by Qinkui Wang. We provide managed SEO, SEO audits and Google penalty recovery to Chinese B2B manufacturers and e-commerce brands...

    Top Services:

    • SEO
    • Content Marketing
    • Branding
    • Digital Services
    • Digital Strategy
    • Show more
    Location
    Quanzhou, China
    Number of Employees
    Under 49
    Average Hourly Rate
    $200/hr
    Minimal Budget
    Under $1,000
  • Giving Purpose To Your Digital Life

    Avira Digital Studios is a creative marketing agency focused on helping businesses build a powerful online presence through strategic design and performance-driven marketing. The company specializes in services such as branding, motion graphics, website development, social media marketing, and creative...

    Top Services:

    • Web Development
    • eCommerce Development
    • UI/UX Design
    • Mobile App Development
    • Software Development
    • Show more
    Location
    Kolkata, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $29/hr
    Minimal Budget
    Under $1,000
  • One Stop For All IT Solution

    Full-service Web, App & Digital Marketing Agency. Offices in Gurugram, India & Leicester, UK. 421+ projects. Trusted by clients worldwide...

    Top Services:

    • Web Development
    • Digital Marketing
    • Mobile App Development
    • SEO
    • Social Media Marketing
    • Show more
    Location
    Gurgaon, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
  • Digitize Your Dining Operations & Delight Every Guest

    wayinfotech solutions is a forward thinking software development agency dedicated to helping businesses grow through innovvative and sccalable technology solutions. with a strong focus on client centric development , the company specializes in delivering customised services across web development...

    Top Services:

    • Web Design
    • Web Development
    • Digital Marketing
    • Mobile App Development
    • Social Media Marketing
    • Show more
    Location
    Noida, India
    Number of Employees
    50 - 99
    Minimal Budget
    Under $1,000
  • Boost Your Business Sales & Visibility

    By ASN Digital (SMC-PVT) LTD is a professional digital marketing agency based in Sargodha, Pakistan, serving clients across the UK, UAE, USA and worldwide. We specialize in SEO, Local SEO, Website Development, Website Redesigning, Google Ads, PPC, and Meta Ads...

    Top Services:

    • SEO
    • PPC
    • Digital Marketing
    • Content Marketing
    • Social Media Marketing
    • Show more
    Location
    Sargodha, Pakistan
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
  • VP DigiWeb is a digital marketing and web development agency that helps businesses strengthen their online presence through SEO, website development, social media marketing, and performance-driven digital strategies. Focused on delivering measurable growth, the agency works with brands across India to improve...

    Top Services:

    • Web Design
    • Web Development
    • SEO
    • Social Media Marketing
    • PPC
    • Show more
    Location
    Daman, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
  • Performance Marketing Agency

    Praxxii Global is a cross-border growth and performance marketing company based in Aligarh, India, specializing in helping businesses scale across international markets. Founded in 2024 by Prateek Varshney, the company combines performance marketing, payment systems, compliance, analytics, and operational...

    Top Services:

    • Digital Strategy
    • eCommerce Development
    • CRO
    • Media Buying
    • Digital Marketing
    • Show more
    Location
    Aligarh, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    Under $1,000
  • Elevate Your Brand With Premium Digital Solutions

    Crevofy Works is a Bengaluru-based digital marketing and web development agency helping businesses grow online. We specialize in Google Ads, Meta Ads, SEO, and custom website development. Whether you're a startup or an established brand, we deliver data-driven strategies that generate real leads and...

    Top Services:

    • Web Development
    • UI/UX Design
    • Digital Marketing
    • Social Media Marketing
    • Video Marketing
    • Show more
    Location
    Bengaluru, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    Under $1,000
  • Elevate Your Digital Presence

    DigiFox Solution offers expert digital marketing, web development, and graphic design services to help your business grow. Enhance your online presence with our tailored solutions...

    Top Services:

    • Graphic Design
    • Logo Design
    • Web Design
    • Web Development
    • WordPress Website Design
    • Show more
    Location
    New Delhi, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
  • Driving Digital Growth Through Strategy, Creativity & Performance

    We are a results-driven digital marketing agency focused on helping businesses grow online through data-backed strategies. From SEO and social media marketing to paid advertising and content creation, we deliver practical solutions that generate real impact. Our approach combines creativity with performance...

    Top Services:

    • Digital Services
    • Creative Services
    • Web Design
    • Digital Marketing
    • PPC
    • Show more
    Location
    Islamabad, Pakistan
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
  • SEO & Social Strategy That Wins Always

    HatDone bridges the gap between clicks and revenue. While others chase vanity metrics, we use Revenue-Centric Search Architecture and social-search integration to drive high-intent leads. With LCP under 1.2s and expert-led content, we ensure your brand wins in 2026. Done right. HatDone...

    Top Services:

    • Graphic Design
    • Web Design
    • eCommerce Development
    • Web Development
    • WordPress Website Design
    • Show more
    Location
    Noida, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
    Minimal Budget
    Under $1,000
  • Karachis Most Trusted SEO Services Agency

    We help businesses in Pakistan grow online with strategic SEO solutions that improve search rankings, increase organic traffic, and deliver measurable business results...

    Top Services:

    • SEO
    • Advertising
    • PPC
    Location
    Karachi, Pakistan
    Number of Employees
    Under 49
    Average Hourly Rate
    $5/hr
    Minimal Budget
    Under $1,000
  • Your Technology Partner for Life

    Welcome to OB Information Technologies LLP your trusted partner in shaping the digital future of businesses.Based in New Delhi, India, we specialize in transforming ideas into powerful, scalable, and result-driven digital solutions. With years of expertise and a deep passion for innovation, we help...

    Top Services:

    • Graphic Design
    • Logo Design
    • Digital Strategy
    • Web Design
    • Web Development
    • Show more
    Location
    New Delhi, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
    Minimal Budget
    Under $1,000
  • Grow Smarter with SEO, AI Search & Digital Marketing

    Digital Markz is a results-driven digital marketing agency helping businesses build visibility, attract the right audience and turn online attention into growth. We combine SEO, AEO, GEO, paid advertising, social media, content and high-converting websites with smart technology and creative strategy. From...

    Top Services:

    • Logo Design
    • Graphic Design
    • Web Design
    • Web Development
    • eCommerce Development
    • Show more
    Location
    New Delhi, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
  • digital marketing Raheela

    Dominate Search Engine Results with Proven SEO Strategies!Complete Website Audits, On-Page Optimization, and High-Authority Backlink Building tailored for your budget. Let's scale your online business today! WhatsApp / Call: +92 315 7955052 Email: digitalmarketingraheelaakhtar@gmail.com...

    Top Services:

    • PPC
    • SEO
    • Digital Marketing
    • Video Marketing
    • Social Media Marketing
    • Show more
    Location
    Multan, Pakistan
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    Under $1,000
  • Driving Digital Growth Through SEO, AI Search, Web Development & Digital Marketing

    Zurix Digital is a full-service digital marketing and web development agency helping businesses build stronger online visibility and achieve sustainable growth. With 10+ years of industry experience, we offer SEO, AEO & GEO, SMO, SEM, Google & Meta Ads, website design and development, e-commerce solutions...

    Top Services:

    • SEO
    • PPC
    • AEO
    • Digital Marketing
    • Content Marketing
    • Show more
    Location
    Delhi, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $15/hr
    Minimal Budget
    Under $1,000
  • Get Found. Sell More.

    a2z Sites is a web design and digital marketing company in Delhi NCR helping small businesses build professional websites, sell online and reach more customers. We offer web development, ecommerce, SEO and AI search visibility, Google Ads, Meta Ads, social media marketing, website maintenance, AI integration...

    Top Services:

    • Digital Services
    • Creative Services
    • Web Development
    • eCommerce Development
    • Web Design
    • Show more
    Location
    Delhi, India
    Number of Employees
    50 - 99
    Average Hourly Rate
    $18/hr
    Minimal Budget
    Under $1,000
  • AI-Driven Full-Stack Digital Marketing Agency

    Founded in 2021 by research engineer Er. Jagmohan Kurmi (M.Tech), FutureTech Digital Marketing Agency bridges the gap between technical engineering precision and aggressive commercial growth. Headquartered at SAF Road, Sanjeev Nagar Colony, Makroniya, Sagar (HQ), FutureTech specializes in delivering...

    Top Services:

    • Web Design
    • Web Development
    • Branding
    • Digital Services
    • Digital Strategy
    • Show more
    Location
    Sagar, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000

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Every agency is independently vetted before it can be listed or ranked

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We verify businesses and reviewer LinkedIn profiles for integrity.

Agencies vetted
129,656+
2

Portfolio Review

We review agency work, case studies, and results to confirm skill.

Applicants rejected
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3

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We monitor listings regularly; outdated agencies are removed.

Agencies verified
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8 Frequently Asked Questions About Small Business PPC Agencies

Should I go with a flat monthly fee or a percentage-of-ad-spend model?

For most small businesses that spend under $10,000/month on ads, a flat monthly fee is the cleaner and more protective choice because percentage-of-spend minimums often cost more at small budgets, and the model pays the agency for spending your money rather than managing it.

The structural problem with percentage-of-spend is that the small business PPC agency earns more every time you increase your budget, regardless of whether that increase is justified by performance.

Ask any percentage-of-spend agency directly: what is their policy when they believe additional budget is not justified by current performance? The answer will tell you whose interests they are actually managing.

How much do small business PPC agencies charge for their services, and what's on top of the quoted fee?

According to numerous reports, agencies usually charge between $1,000 and $5,000 a month for standard management services, depending on your ad spend level and what's included. If you need them to run a complex enterprise account, the price can go up and range between $10,000 and $25,000 a month.

The management fee for small business PPC services is only part of what you'll pay. They typically run 10-20% of monthly ad spend, but this is separate from the actual ad spend, which you pay directly.

On top of that, expect to see:

  • Setup fees of $500-$5,000 for initial account audits and restructuring
  • Tool costs passed through for third-party analytics platforms
  • Overage charges if your ad spend crosses certain thresholds,
  • Exit fees if you leave before the contract term ends.

The budget math to run before you sign is the following: management fee + setup fee + any tool costs + your actual ad spend = true monthly investment.

At a $2,000/monthad budget, a 15% management fee leaves only $300 for actual strategy work. Minimum viable ad spend for meaningful optimization is generally $2,000-$5,000/month, and the management fee comes out of your total budget on top of that.

What are the clearest red flags to watch for before I sign a contract?

Any small business PPC company that guarantees specific results before auditing your account is either making a sales pitch or doesn't understand how paid search works. No credible agency promises a specific cost per acquisition before they have audited your conversion tracking, analyzed your competitive landscape, and assessed your landing pages. 

Other pre-signing red flags:

  • They focus reporting on vanity metrics rather than business outcomes
  • They can't explain their strategy in terms you understand
  • They push long-term contracts before proving value.

If any of these appear during the sales process, they will be significantly worse once you're locked in.

Who owns the Google Ads account, me or the agency?

You should own the Google Ads account, and if an agency won't confirm that in writing before you sign, walk away. Agencies offering small business PPC services sometimes build campaigns inside their own Manager Account (MCC), making them, instead of you, the legal account owner. When you leave, you risk losing all historical data, conversion tracking, audience lists, and Smart Bidding signals.

Before signing, demand an explicit account ownership clause that names your Google Ads Account ID and specifies that the agency's access will be revoked at your request.

When should I expect real results, and what's a legitimate excuse vs. a stall?

Expect to see your first meaningful, stable results between weeks 6 and 12, as many agencies suggest. Allow for a learning period of 30-60-days before drawing conclusions, but expect transparency and a clear optimization plan from week one. The first 60 days include the account learning phase, and performance below eventual steady state is expected. Unexplained underperformance is a red flag, but explained underperformance during a calibration period is not.

Check the Change History in your Google Ads account: if there is no evidence of thoughtful adjustments in the first 30 days, including no keyword refinements, no ad copy tests, and no bid strategy changes, the campaign is on autopilot. Small business PPC consultants who are genuinely optimizing will have a paper trail.

Is it a problem if the agency manages hundreds of clients, or if they seem very small?

Client-to-account-manager ratio matters more than total agency size. Agencies offering small business PPC services that take on too many clients at once cut corners, use outdated methods, or fail to give individual accounts the attention and tailored strategy they need. Therefore, you may lose more on poor results than you save on fees. Ask directly: how many active accounts does each account manager handle? 

A strategist managing 40+ accounts cannot be doing meaningful weekly optimization for any of them. On the other end, a two-person shop with no bench means your account goes dark when someone is sick or leaves. The right size agency for a small business has a dedicated point of contact with a manageable client load, a defined escalation path, and a process for running your account.

How long a contract should I accept?

A 3-month initial commitment is reasonable. A 12-month lock-in with no performance milestones written in is not. Three-month minimums are reasonable because campaigns need time to exit the learning phase before performance can be meaningfully evaluated. However, 12-month terms are a higher commitment and should come with clearly defined performance milestones and exit provisions if those milestones are not met.

If small business PPC consultants refuse to stand behind their work with a flexible exit option, they lack confidence in their ability to deliver results. You are funding their financial security, not your own growth.

The contract term to demand: a 90-day initial period with measurable KPI targets (cost per acquisition, lead volume), after which the engagement rolls month-to-month. Also, check the auto-renewal clause because many contracts auto-renew unless notice is given 30 to 60 days before the term ends. A missed notice window commits you to another full term.

How do I evaluate a proposal if I can't verify the case studies that an agency shows me?

Ask for references from current clients in a similar business category, not testimonials on their website. Case studies are marketing materials. They show the best possible outcome from the best possible client under the best possible conditions, and they are rarely auditable. The difference between agencies that claim to be data-driven and those that actually are shows up in specifics: ask them to walk through a real optimization decision they made in the last 30 days, what data prompted it, what they changed, and what happened.

If small business PPC services providers can't give you a concrete example with numbers, their case studies are doing the selling, not their process. Also, ask what happens when a campaign underperforms: agencies that have a clear answer ("we do X, then Y, then escalate to Z") are operating from a repeatable system. Agencies that answer with reassurance and vague references to optimization are operating on hope.