2020 was a rough year for many industries – but eCommerce is not one of them.
Lockdowns and travel restrictions resulted in $794.50 billion in eCommerce sales in the U.S. alone — a 32.4% increase from 2019.
The rapid growth of eCommerce both led to and was caused by increasing competition, as more and more businesses flocked to the online shopping industry amid the Covid-19 pandemic.
To stay successful and competitive in this ever-changing industry, you must be familiar with the latest eCommerce trends that are redefining the retail industry.
In this article, we’ve compiled seven online shopping trends that will dominate eCommerce in 2021.
Table of Contents
- Ecommerce Trend #1: Voice Commerce Will Become More Common
- Ecommerce Trend #2: Visual Commerce Is On The Rise
- Ecommerce Trend #3: Mobile Commerce Will Continue To Redefine eCommerce
- Ecommerce Trend #4: Augmented Reality Will Enrich The Customer Experience
- Ecommerce Trend #5: More Businesses Will Adopt The Subscription Model
- Ecommerce Trend #6: Email Marketing Will Include Greater Personalization And Interactivity
- Ecommerce Trend #7: Conversational UX Will Become One Of The Top Priorities
- 2021 Ecommerce Trends Takeaways
Ecommerce Trend #1: Voice Commerce
Voice assistants and voice-enable devices aren’t exactly a novelty anymore.
Devices such as Amazon Echo and Google Home are becoming increasingly popular as well as increasingly capable thanks to advancements in AI and machine learning.
Of course, it was only a matter of time until their capabilities found an application in eCommerce.
That’s how voice commerce was born — a niche of online shopping where customers use their voice-controlled devices to make purchases.
However, voice commerce will not stay a niche for long — it’s set to become one of the major ecommerce trends.
There are plenty of numbers to support this forecast – let’s look at some key estimates by OC&C:
- Voice commerce will account for $40 billion of all US eCommerce revenue by 2022
- By 2022, an estimated 55% of U.S. households will own a smart speaker
- As many as 36% of U.S. smart speaker owners already purchase items entirely through their smart speakers on a regular basis
The question is not whether voice commerce will become a driving force in eCommerce, but whether your eCommerce website is optimized to accommodate it.
In order to be competitive in voice commerce, follow these voice SEO best practices:
- Optimize your content for answering questions: Most voice queries tend to be long and conversational. For your website to appear in the voice search results, it should answer the voice query clearly and concisely. As such, you should optimize your website content for long-tail keywords and full sentences.
- Set up voice assistant skills for your website: For your website to support voice purchases, it has to be set up with the so-called voice assistant skills. This is something that will require some degree of developer input and can be achieved using the proprietary software from Amazon or Google that works with their respective voice assistants or by using third-party plugins.
- Make the conversion path on your website as short and straightforward as possible: When someone uses their smart speaker to make a purchase, it is the voice assistant who has to go down a website’s conversion path. To make sure that their conversion journey is successful, optimize the purchasing process on your website to be as straightforward as possible and comprehensible to the assistant's AI.
Ecommerce Trend #2: Visual Commerce
Ever since eCommerce first emerged as a concept, it has had one specific drawback compared to traditional retail – the customers’ inability to physically interact with a product before making a purchase.
Enter visual commerce. It is a blanket term for the many different ways in which online sellers can use visual elements to enhance the customer’s shopping experience.
In a way, visual commerce aims to revolutionize the outdated standards of product presentation in online retail – the familiar “picture on the left, description on the right.”
In visual commerce, visuals don’t just supplement product descriptions. Instead, they take the center stage to create a more immersive, realistic online shopping experience.
Visual commerce is now emerging as one of the hottest online shopping trends. Its growth is driven by three key factors:
- Advancements in image recognition technology: Powered by the constantly improving machine learning and deep learning tech, the image recognition market is set to hit $86.32 billion by 2027. And as image recognition gets more capable and sophisticated, so does visual search – a tool that’s becoming more and more prevalent in visual commerce.
- Emergence of Augmented Reality: Global retailer AR spending is expected to surpass $4 billion by 2026. Augmented reality is just one of the manifestations of visual commerce that’s becoming increasingly popular. Integrating AR functionality into an eCommerce website can create some of the most immersive shopping experiences for customers.
- Overall dominance of visual content: Think Snapchat, Instagram, TikTok – visual content has been dominating the web recently. Video in particular has become, arguably, the most important content format. In 2021, an average person will watch around 100 minutes of video content every day. It is only natural that the shift toward visual content has affected eCommerce as well by acceleration the growth of visual commerce.
Ecommerce Trend #3: Mobile Commerce
Mobile devices account for around 50% of global web traffic – and a significant portion of this traffic goes to eCommerce.
In fact, as much as 72.9% of eCommerce sales will happen on mobile devices by 2021.
As such, it is absolutely imperative that eCommerce websites are optimized for mobile devices.
Mobile optimization rests on two basic principles:
- Responsiveness: How functional and usable the website is across devices and platforms
- Speed: How fast the website loads and operates
There are a few steps you can take to ensure that your eCommerce platform delivers an outstanding user experience to mobile visitors:
- Make your website as fast as possible: 40% of users will instantly close a page that takes three or more seconds to load. As you can imagine, it is imperative that you optimize the loading speed of your website. To develop a course of action when optimizing your website for speed, use a tool such as Google’s PageSpeed Insights. It will thoroughly audit your website and give you directions on what might be slowing it down.
- Develop Accelerated Mobile Pages: Accelerated Mobile Pages (AMPs) is an open source software technology developed by Google with a simple goal in mind – to make websites load faster and be more responsive on mobile devices. While the use AMPs in eCommerce is controversial, implementing them across your website could improve its overall response time and the user experience of your visitors.
- Streamline the checkout process: On average, 21% of users will abandon the checkout process on your website if they find it to be too complicated. And if the checkout process on your eCommerce website is, indeed, overly complicated, it will be only more frustrating for mobile visitors. That’s why you should streamline it in a way that will grant both desktop and mobile visitors the best user experience possible.
Ecommerce Trend #4: Augmented Reality
Today, online retailers are going beyond the standard product pages with still images on the left-hand side and product descriptions on the right-hand side.
Augmented reality tech is set to enrich, if not revolutionize the online shopping experience.
The demand for it is driven by one major issue that many consumers face when shopping online – lack of interactivity.
Unlike traditional retail, online stores don’t offer their customers an opportunity to see and interact with a real-life version of the product before making a purchase.
Augmented reality solves this problem at least to some extent by allowing the customers or, rather, the customers’ devices, to “materialize” the product and interact with it.
And while AR might still seem like a somewhat futuristic technology, its application in eCommerce is becoming more sought-after.
22% of consumers say that AR tech in eCommerce would drive them to visit traditional brick-and-mortar stores less often.
Ecommerce Trend #5: Subscription Model
In the current eCommerce landscape, subscriptions are no longer limited to streaming services or cloud storage.
In fact, there are plenty of online retailers that are entirely based around the subscription model.
The logic behind this model in eCommerce is simple – the customer pays a regular fee (usually, a monthly one) and receives a pre-made package of goods or services in return.
The best and perhaps most famous example is Dollar Shave Club, which started by offering shaving supplies at a low cost and ended up popularizing the eCommerce subscription model.
Moreover, a report by Royal Mail shows that in the UK alone the subscription box market will reach $1 billion by 2022.
The subscription model is one of the fastest-growing eCommerce trends and for a solid, yet simple reason: convenience.
Subscriptions are hassle-free, for retailers as well as customers.
The retailers, on one hand, don’t have to worry so much about inventory and logistics costs, as they can easily predict just how many bundles of products they will need to ship.
The customers, on the other hand, benefit from this model in a similar way. Once they sign up for a subscription, they can expect to receive the same (or a purposefully different) bundle of goods for a flat fee between equal time periods.
Ecommerce Trend #6: Email Marketing With Greater Personalization And Interactivity
Email marketing has been making a comeback recently – and for a few good reasons.
Not only is it universal (you can reach almost anyone via email), it also offers a lucrative ROI of 42:1, when done right.
However, email marketing in eCommerce is far from your typical dry newsletters. Today, it’s taking a turn to personalization and interactivity.
70% of millennial customers would prefer to receive personalized emails from retailers.
The personalization eCommerce trend also goes beyond email marketing, as over 50% of online shoppers look for personalized experiences.
Tailoring your content to a specific customer or group of customers takes time and effort.. However, it’s a solid way of connecting with and retaining your target audience.
Interactive emails serve the same purpose. And while they are growing in popularity, they are not yet universally adopted.
In 2019, as many as 45% of marketers had no prior experience with interactive emails.
This presents a lucrative opportunity for businesses who are willing to go an extra mile with their email marketing efforts and stand out from the competition.
Ecommerce Trend #7: Conversational UX
Conversational User Experience is a set of techniques that make the online experiences of your customer appear more casual, intimate and personal.
While its’s a broad term that includes many practices, the most prevalent manifestation of Conversational UX, by far, are chatbots.
Chatbots can be implemented via dedicated plugins for your website, or via an existing app such as the Facebook Messenger.
Depending on how they are programmed, chatbots can emulate a natural human conversation and help a customer make a purchase or resolve a complaint.
The rising demand for chatbots across eCommerce businesses has to do with the rising popularity of messengers among consumers.
According to HubSpot, 47% of consumers feel comfortable making purchases through a bot in a messenger app and 71% are open to receiving customer support via a messenger app.
Chatbots are fast, convenient and fit into the online culture of instant gratification. Not to mention, they’re a great way to engage your website visitors and streamline their conversion journey.
2021 Ecommerce Trends Takeaways
Over the past decade, eCommerce transformed from just another way to shop to a massive global industry.
Up until a few years ago, it was fascinating to find a brand that had eCommerce presence. Now it is more fascinating to find one that doesn’t.
But rapid growth is only one of the major eCommerce trends to consider. After all, it’s an ever-evolving industry that only gets more sophisticated and competitive.
The key online shopping trends to watch out for in 2021 are:
- Voice commerce
- Visual commerce
- Mobile commerce
- Augmented reality
- Subscription model
- Email marketing
- Conversational UX
Following these trends is one of the essential steps you’ll need to take to ensure that your eCommerce website outperforms the competition in 2021 and drives outstanding results.