Are you looking for a reliable back-office outsourcing service provider to streamline business processes and reduce errors? We evaluated the leading back-office companies, their successful case studies, client testimonials, extensive portfolios, pricing, and recognitions to create this comprehensive listing. You can filter our listing by location, budget, or company size, to find the best company for your needs.
We also assessed client reviews, proven project success rates, industry awards, and the reputation of over 250 companies to create a list of the top 10 back-office outsourcing services. Explore their service offerings, areas of specialization, and detailed project summaries to find the ideal partner to streamline your operations.
The Number 1 Back Office Outsourcing Service as Selected by DesignRush Is...
BackOffice Pro is the leader in global process outsourcing, enabling businesses to escalate their growth. It handles non-essential parts of operations, allowing businesses to focus on their core competencies. Its back-office outsourcing services have successfully bolstered companies in achieving a competitive edge in the market through its data management, engineering services, creative design, audio, video, image editing, animation, research, analytics, and transcription services. With a team of 3,500+ employees, BackOffice Pro has served over 18,400 clients and has made itself the premier choice as a back-office outsourcing partner.
BackOffice Pro Sucess Story
Challenge: A US-based online furniture store was struggling with an inefficient website. It had unorganized product information, missing product images, and inaccurate product descriptions which hindered optimal customer experience.
Solution: BackOffice Pro assigned a dedicated team of eCommerce data entry experts to collect product images and descriptions from various sources provided by the furniture store. The team uploaded and tagged images, ensuring they matched the correct products.
Results: By ensuring accurate data entry, the collaboration led to a seamless user experience and helped the furniture store achieve a significant 50% cost saving on operational expenses.
Notable clients: CalgonCarbon, BirchBox, Extreme Networks, Veeco, American Golf
With over two decades of experience, IQ BackOffice is a top provider of financial business process outsourcing (BPO) solutions for large and mid-sized enterprises. It specializes in helping companies automate, reengineer, and streamline complex financial processes, such as accounts payable (AP), accounts receivable (AR), and payroll. IQ BackOffice’s extensive experience implementing solutions for clients across various industries has resulted in success stories demonstrating cost savings of 70%.
IQ BackOffice Sucess Story
Challenge: To boost efficiency, a global software company transferred its accounting processes to an offshore service center. However, this move proved unsuccessful. Challenges continued, such as delays in processing orders, inconsistencies in how data was handled, and a lack of real-time access to financial information. To overcome these hurdles, the company needed a cost-effective solution that could provide 24/7 coverage and global support for its geographically diverse operations.
Solution: IQ BackOffice revamped the business’ core accounting processes for efficiency and control. Its multi-location team ensured 24/7 global support with foreign language expertise, eliminating communication barriers. Additionally, its team also deployed same-day order processing and real-time financial data access, streamlined operations, and empowered strategic decision-making.
Results: The collaboration slashed the software company’s annual operational costs by 44%, exceeding $345,000 in savings. Its reengineered processes boosted efficiency and ensured data consistency, empowering a more strategic approach to business management.
Notable clients: Dental Office Support, Inc., Gain Capital, The Newberry Group, TechSmith, AMP Smart
Premier BPO is an award-winning back-office outsourcing company with a specialty in catering to businesses that are outsourcing for the first time. It positions itself as a seamless extension of the business, offering a blended workforce and dedicated resources. With its wide range of services, Premiere BPO has the expertise to streamline back-office processes, such as finance, accounting, digital marketing, IT support, purchasing, software development, creative services, human resources (HR), data management, data entry, compliance, research, and fulfillment. Its proven track record of over 20 years has expanded Premier BPO into 5 global service centers, offering access to a skilled and qualified workforce.
Premier BPO Sucess Story
Challenge: With its growing client base, Dental Office Support, a third-party multi-practice health firm, needed help in scaling its operations and fast-tracking its verification and credentialing process.
Solution: Premier BPO deployed a dental insurance and revenue cycle management team to evaluate the clinic’s challenges. In its pilot program, the team handled electronic receipt and review of insurance and benefit requests, end-to-end communication with insurance carriers, patient information updates, and accelerated turnaround requests.
Results: The partnership offered a 45% cost reduction for Dental Office Support. It verified 10,842 patient plans and 14,079 appointments, leading to a boost in traffic and revenue enhancement. With all these processes in place, Premier BPO achieved a 100% turnaround of the key performance indicators (KPI) for the year.
Notable clients: The Rendon Group, Frontline Selling, Danbury Hospital, Columbia University, Staples
Managed Outsource Solutions (MOS) is a back-office outsourcing company offering bespoke services, such as data entry, processing, transcription, and customer support. MOS’ team of over 100 experts brings deep knowledge across various domains, ensuring they can tailor solutions to specific needs. Its impressive track record of over 1,000 successful projects speaks volumes about the agency’s back-office outsourcing services exceeding expectations. Fostering trust and mutual growth, MOS has built strong partnerships with over 600 clients. Its commitment to innovation includes embracing cutting-edge technologies like RPA, AI, and cloud computing to continually optimize its BPO services.
MOS Sucess Story
Challenge: A UK-based Christmas card printing company for schools needed a reliable data entry solution for processing scanned order forms. It struggled with accuracy and time constraints for its seasonal project, which occurred between September and December, while it collaborated with the previous outsourcing company.
Solution: MOS offered a scalable data entry solution that focused on accuracy. Its team conducted trial runs, thoroughly hired and trained staff, and implemented a quality assurance process to reduce errors.
Results: The school Christmas card company achieved 99% accuracy in data entry, enabling the processing of over 10,000 forms daily. This significant improvement in efficiency directly translated to a 50% increase in collections within just three months. The project’s success fostered an ongoing long-term partnership, demonstrating the value MOS brings to the business.
Notable clients: Tiger Direct, Aspen Dental, BrandsMart USA, Coveris, DHL
A pioneer in nearshore outsourcing, Auxis was among the first to offer IT and business services from Latin America. Its over two decades of experience deepens its industry knowledge in turnkey back-office outsourcing services, such as finance, accounting, IT, business operations, and digital transformation. Through the years, Auxis’ has expanded its delivery centers and supporting hubs, offering highly skilled talent, cultural alignment, improved capabilities, and operational standardization for long-term value.
Auxis Sucess Story
Challenge: Tiger Direct, a large retailer struggling with declining sales, aimed to improve operational efficiency. It reached out to Auxis to address its unstructured back-office process, lack of automation, and data inaccuracies.
Solution: Auxis implemented nearshore outsourcing in Costa Rica. It deployed a central time zone, cultural compatibility, and experienced personnel to the business. The company’s team transitioned multiple back-office functions, including accounts payable, order management, and customer service. It conducted process assessments and implemented improvements, such as automation and standardized workflows.
Results: TigerDirect achieved significant labor cost savings of 35-40% and an additional 33% through process improvement. The improved operation efficiency also enabled Tiger Direct to invest in technologies and adapt to changing market dynamics.
SourceFit is a leading business process outsourcing company with over a decade of industry experience in providing custom offshore staffing solutions. Its expertise lies in building dedicated teams that seamlessly integrate with the business’ existing workforce, minimizing onboarding time and maximizing efficiency. SourceFit’s core value is rooted in process equity, equipping its partners with the resources, talent, and infrastructure to achieve long-term success.
SourceFit Sucess Story
Challenge: A Canadian travel company needed to boost website traffic quickly and cost-effectively while revamping its sites to improve search engine optimization (SEO) and digital marketing initiatives.
Solution: SourceFit provided a dedicated team of SEO and online marketing professionals and integrated it seamlessly into the business operations. This lifted the burden of recruitment, training, HR management, and workspace setup for the travel company. To ensure transparency and ongoing optimization, the back-office outsourcing company also provided regular performance reports to enable progress tracking and informed decision-making.
Results: The Canadian travel company enjoyed a significant boost in website traffic while simultaneously reducing online marketing costs. SourceFit not only delivered a 70% cost reduction but also leveraged its marketing experience to facilitate a successful expansion.
Notable clients: AT&T, Microsoft, Konica Minolta, Amazon, First American
Unity Communications is a leading business process outsourcing provider dedicated to empowering your business success. Its global talent pool of over 800 dedicated agents is adequately trained to drive growth for businesses through superior skill sets in accounting, data entry, IT, call centers, and customer service. It has a remarkable 94% year-on-year (YoY) client retention rate; a testament to its commitment to client satisfaction.
Unity Communications Sucess Story
Challenge: Due to increased workload and demand, a California-based telecom firm sought a partner that could support its back-office operations.
Solution: Unity Communications provided a dedicated back-office team of 3 agents and a project manager to take on time-consuming tasks, such as data entry, order processing, and proposal creation. It streamlined communication channels for real-time reporting and deployed KPIs to track performance.
Results: The collaboration led to a 70% increase in the client's staff productivity within just two months. This significant boost stemmed from the dedicated back-office team taking over time-consuming administrative tasks. With the established KPIs, the project ensured efficient and high-quality service delivery, allowing the telecom to maintain a high level of customer satisfaction.
Notable clients: Wizz Air, Yves Rocher, METRO Cash and Carry, Bolt, Flyuia
Simply Contact is an outsourcing contact center with the goal of simplifying customer support for businesses of all sizes. It acts as an extension of a business’ in-house team, providing efficient and multilingual omnichannel support across all touchpoints. With five strategically located offices across Ukraine and Poland, Simply Contact has access to a diverse pool of top talent. Its rigorous recruitment process ensures highly skilled and experienced agents who deliver exceptional back-office outsourcing services, such as customer support, consulting, acquisition, and staff augmentation.
Simply Contact Sucess Story
Challenge: A European payment service company needed efficient back office and client-facing customer support.
Solution: Simply Contact provided a scalable team that handled back-office tasks, including verifying accounts, opening documents, and prompting for missing information. On the other hand, other agents focused on providing timely and high-quality chat support to customers. The team also adapted very quickly to reduced staffing needs, demonstrating flexibility.
Results: The collaboration led to a long-term partnership. It improved service quality through video scripts optimization, which reduced errors from 7% to 3% in two months.
BBC Global Services is a one-stop shop for back-office outsourcing services, such as marketing, sales, healthcare web development, virtual assistant, administrative support, IT, recruitment, and customer service. With offices and staff strategically located across the United States, India, and the Philippines, BBC Global Services offers round-the-clock support for its partners. This ensures business targets are met and accomplished.
BBC Global Services Sucess Story
Challenge: Dr. Tony Choi, the owner of Choi Ophthalmology in New York, struggled with managing the clinic due to a lack of qualified and reliable staff. He sought BBC Global Services’ help to find a bilingual virtual assistant to serve his Spanish-speaking clients and take on administrative tasks on behalf of the clinic.
Solution: BBC Global Services offered recruitment services and screened virtual assistants through its global pool of top-notch talents. After carefully reviewing the candidates, it employed Angelo, a highly motivated, appointment-setting expert with bilingual capabilities that matched the clinic’s needs.
Results: Through successful recruitment and onboarding, Dr. Choi saw a remarkable 250% increase in patient appointments, jumping from 20 to 50 per week. This translated into more time for Dr. Choi to focus on what mattered most – patient care. Angelo's efficiency and work ethic freed Dr. Choi from administrative burdens, allowing him to dedicate time to strategic planning and practice growth.
TechSpeed is a leading provider of back-office outsourcing services. It was established in 2002 and specializes in data processing solutions. The back-office outsourcing company empowers businesses of all sizes to work faster, smarter, and more cost-effectively through a unique blend of US-based project management and global production teams. It boasts a highly credentialed team, with 85% of its agents holding master’s degrees, and 100% possessing a minimum of a high school diploma. TechSpeed leverages cutting-edge AI tools to optimize processes, enhancing efficiency and data accuracy through its services.
BBC Global Services Sucess Story
Challenge: Millennium Systems, a leading business management software provider, faced inconsistencies in data processing for its Meevo platform due to a lack of standardized operating procedures, subjective decision-making, time-consuming and error-prone data entry, and difficulty extracting information from outdated or non-functional third-party sources.
Solution: TechSpeed built a skilled data team, created a standard processing format, and implemented ongoing training and quality control. This ensured consistent, accurate data extraction from complex sources for Millennium Systems.
Results: The project was completed on time, and TechSpeed delivered data with exceptional accuracy. Standardized processing streamlined operations, making it easier to navigate the complexities of various data sources. The team also implemented quality control measures and ongoing training, which significantly enhanced the overall data quality and increased revenue for Millennium Systems.
How We Picked the Best Back Office Outsourcing Companies
We use a rigorous selection process that involves a team of experts who carefully curate our directory of back-office outsourcing companies. Our team uses in-depth qualitative criteria to select only the best companies, ensuring that they meet our standards. We picked the best back-office services based on the following standards:
Verified client feedback: Agency experience, industry reputation, and overall client satisfaction
Success stories: Scope of work, measurable results, and niche
Industry awards: Recognition from reputable award-giving bodies
Team expertise: Back-office providers’ profiles, background, and skill set
Back-office outsourcing services: Core back-office offerings and niche
For each back-office outsourcing company we feature on the platform, we ensure that they offer:
DesignRush evaluates BPO providers based on verified client reviews, service capabilities, industry experience, and operational performance. Some placements may be paid.
Your trusted Data Entry Outsourcing & Web Research Partner
Uniquesdata is a global data management outsourcing company providing a wide range of solutions, including data entry, market research, data digitization, data processing, data conversion, data analytics, scanning and indexing, and web research services...
Top Services:
BPO
Market Research
Transcription Services
Logo Design
Branding
Show more
Location
Ahmedabad, India
Number of Employees
100 - 249
Average Hourly Rate
$5/hr
Minimal Budget
Under $1,000
Portfolios Count
20 Projects Listed
Uniquesdata Services
BPO
Market Research
Transcription Services
Logo Design
Branding
Graphic Design
Digital Services
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Fashion Next Door
Diligent
NewsBytes
HeirSearch
Nxstar Systems inc.
SaR Technologies
ACE & Company
CXO Nexus
CenturyGoal
BRUCELLI
Data sourced from the agency's DesignRush profile
Uniquesdata Reviews & Testimonials
Chris Robert
General Manager at Downer
5.0★
IT Services Review from Chris Robert
Replacing a less knowledgeable vendor, Uniquesdata has been providing IT and consulting services, managed multiple migration projects, upgrades, and assisted with a disaster recovery and business continuity plan.
Mark Steve
Co-Founder at Wiser AI
5.0★
BPO Review from Mark Steve
Uniquesdata provided lead generation services to a Wiser analyzes The team created the strategy, analyzed leads, and delivered a list of prospects.
Uniquesdata are really easy to work with because they were organized, met deadlines, and stayed on budget. We stayed in touch really easily without any problems.
Benson Johnson
International engineer at SAIC
5.0★
BPO Review from Benson Johnson
Uniquesdata continues to provide reliable data management support and exhibits a strong understanding of the project's scope and requirements. The team delivers on time and is always eager to assist. The client commends the team's great company culture and strong work ethic.
What truly impressive about Uniquesdata was their unwavering commitment to our success. They went beyond being an outsourcing provider; they became a genuine partner invested in our growth. Their ability to understand our unique business requirements and adapt their strategies accordingly was highly impressive.
Reviews verified by DesignRush and sourced from the agency's profile
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MixBS helps businesses grow by providing market research, practical strategies, and decision-making support to achieve sustainable success...
Top Services:
Call Centers
Phone Answering Services
Customer Support
Business Consulting
BPO
Show more
Location
Miami, Florida
Number of Employees
500 - 999
Average Hourly Rate
$12/hr
Minimal Budget
Under $1,000
Portfolios Count
4 Projects Listed
MiXBS, LLC Services
Call Centers
Phone Answering Services
Customer Support
Business Consulting
BPO
Market Research
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
CDEK
Buch
Ramayoga
Imark Tech
SovPlym
KNOVR
Data sourced from the agency's DesignRush profile
MiXBS, LLC Reviews & Testimonials
Kevin Swindlehurst
Airline Operations Supervisor at Flightworx Aviation
5.0★
Customer Support Review from Kevin Swindlehurst
If youre looking for a partner thats flexible, highly skilled in multilingual customer support, and deeply knowledgeable in customer development and market research, MiXBS is the team you need. Their ability to adapt, deliver results, and provide top-tier support makes them stand out in the industry. We couldnt be happier with the partnershiptheyre exactly what we needed, and honestly, theyre awesome.
Reviews verified by DesignRush and sourced from the agency's profile
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24/7 Live Answering, Virtual Receptionist & Call Center Solutions
AnswerFirst helps businesses stay connected with real, helpful people answering every call day or night. No bots. No scripts. Just trained Customer Service Professionals who know how to support your customers when it matters most...
Top Services:
Phone Answering Services
Call Centers
Customer Support
Location
Tampa, Florida
Number of Employees
100 - 249
Minimal Budget
Under $1,000
AnswerFirst Communications Services
Phone Answering Services
Call Centers
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
AAMCO
ABM
AFC Urgent Care
AFLAC
Bauer Food, LLC (Operates McDonald's)
Berkshire Hathaway
Brookhaven National Lab
Coldwell Banker
Century 21
Cushman and Wakefield
Data sourced from the agency's DesignRush profile
AnswerFirst Communications Reviews & Testimonials
Johnson Legal PLLC
Review from Google
1.0★
Johnson Legal PLLC's Review Sourced from Google
As a small law office, we used AnswerFirst for about a year. We opted not to have calls recorded as their system has an irritating "beep" that sounds in the background while customers are on the phone. We thought things were going well. Several months later we signed up for CallRail, which recorded all incoming calls. We began to see a pattern of poorly handled calls. When we shared this information with management, and offered to provide the recording, they said "no thanks." The probems continued. For instance one caller asked if we did simple Wills. The AnswerFirst agent said, "No, we only do Estate Planning." After sharing these simple issues with management nothing changed. We asked if they could give us an adjustment to our bill based on the poorly handled responses. They said "No." We notified them this week we were switching carriers and they acted like they could care less. DO NOT use them as they cannot handle the simplest of calls.
Demetri Karoutsos
Review from Google
5.0★
Demetri Karoutsos's Review Sourced from Google
Outstanding After-Hours Answering Service – Highly Recommend for Service-Based Businesses
We've transitioned to AnswerFirst about four months ago for our after-hours answering service needs, and they’ve exceeded every expectation. Their live agent support, combined with responsive customer service and advanced technology integration, has provided our team with a seamless and professional solution that far surpasses our previous provider.
What sets AnswerFirst apart is their adaptability to our unique workflows, quick response times, and overall attention to detail. As a service business, having a reliable, U.S.-based call center is essential and AnswerFirst delivers with consistency and clarity.
Their platform gives us the functionality we need, and the quality of their after-hours call handling has significantly improved both our internal efficiency and our customer experience.
If you're a service-based company looking for high-quality live agents, professional support, and a partner who understands urgency and accountability, I highly recommend AnswerFirst. Exceptional value, exceptional team.
Demetri Karoutsos
Director, CareMaster
Scott Lady
Review from Google
5.0★
Scott Lady's Review Sourced from Google
Finally, and I mean FINALLY an inbound call center who does what they say they will do, and does it excellently.
Danielle and Robert have been incredible helping me with my campaigns, and ensuring everything is flowing smoothly.
I highly recommend giving them a shot for your call inbound call needs.
Reviews verified by DesignRush and sourced from the agency's profile
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US-Based Outbound SDR Agency. Boutique. Multi-Channel. Real Pipeline.
Leadium is a US-based B2B outbound SDR agency running cold email, cold calling, and LinkedIn programs for companies that need qualified pipeline without building an in-house team. Boutique model. 100% US-based execution. Founder-led delivery on every account...
Top Services:
Email Marketing
BPO
CRM Consulting
Business Consulting
Direct Marketing
Show more
Location
Las Vegas, Nevada
Number of Employees
50 - 99
Average Hourly Rate
$50/hr
Minimal Budget
Under $1,000
Leadium Services
Email Marketing
BPO
CRM Consulting
Business Consulting
Direct Marketing
Customer Support
Market Research
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Square
Rackspace
Microsoft
LG
DirecTV
OSRAM
Time Logistics
Palo Alto Networks
Amada Senior Care
brightwheel
Data sourced from the agency's DesignRush profile
Leadium Reviews & Testimonials
Scott Proffitt
VP of Sales at Energy Assurance
5.0★
AI Marketing Review from Scott Proffitt
Our monthly leads have gone up by 3x with Leadium. This allows us to focus on production efficiencies.
Sam Jennings
Sales Manager at Best Bees Company
5.0★
Call Centers Review from Sam Jennings
Finding Leadium changed the way our team operates. They've been able to fill our pipeline with the people we want to talk to so we can focus on beekeeping.
Marcos Moura
Founder and COO at Amada Senior Care
5.0★
Call Centers Review from Marcos Moura
Leadium is able to speak to our prospects as if they're Amada themselves. They're filling our pipeline in a way we couldn't!
Reviews verified by DesignRush and sourced from the agency's profile
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Shaligram Infotech is a distinguished software development company that excels in delivering bespoke software development, web development, mobile app development, Microsoft Dynamics 365 Development & consulting, and outsourcing services. Our expertise spans a wide spectrum of technological solutions...
Top Services:
UI/UX Design
Web Development
Cloud Consulting
Mobile App Development
CRM Consulting
Show more
Location
Ahmedabad, India
Number of Employees
250 - 499
Average Hourly Rate
$20/hr
Minimal Budget
Under $1,000
Shaligram Infotech Services
UI/UX Design
Web Development
Cloud Consulting
Mobile App Development
CRM Consulting
ERP Consulting
Managed Services
IT Compliance Solution
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Food Industry
FinTech Industry
Retail Industry
Data sourced from the agency's DesignRush profile
Shaligram Infotech Reviews & Testimonials
Navid Alipour
CEO at CureMetrix
5.0★
Web Development Review from Navid Alipour
They did an outstanding job upgrading and improving our website. Their expertise in web development significantly enhanced our site's performance and user experience, perfectly aligning with our mission to advance AI-based technology for better breast cancer and heart disease detection. Professional, detail-oriented, and efficient.
I highly recommend!
Luke Friang
Chief Technology and Product Officer at The RealReal
5.0★
Web Development Review from Luke Friang
Shaligram has been a game-changer for our online luxury goods marketplace. They expertly implemented live chat support, providing immediate assistance to our users, and created a comprehensive help center with FAQs, guides, and contact options. Their attention to detail and commitment to enhancing user experience have significantly boosted our customer satisfaction.
Renis Dobariya
Review from Google
5.0★
Renis Dobariya's Review Sourced from Google
Joining Shaligram Infotech as a fresher has been an incredible opportunity. The company's supportive environment, continuous learning initiatives, and guidance from experienced professionals have helped me grow both personally and professionally.
Reviews verified by DesignRush and sourced from the agency's profile
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Billing MedTech streamlines medical billing with tech-powered solutions that boost revenue, reduce denials, and simplify RCM. Supporting 80+ practices across 35+ specialties, we help healthcare providers focus on patient care while we handle billing with accuracy, transparency, and speed...
Top Services:
BPO
Location
Texas City, Texas
Number of Employees
Under 49
Average Hourly Rate
$15/hr
Minimal Budget
Under $1,000
Portfolios Count
2 Projects Listed
Billing MedTech Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Dental Industry
Health Care Industry
Recreation & Travel Industry
Insurance Industry
Data sourced from the agency's DesignRush profile
Billing MedTech Reviews & Testimonials
Mick Fennimore
Review from Google
5.0★
Mick Fennimore's Review Sourced from Google
Their service gives me peace of mind. I know my claims are handled correctly and payments arrive on time.
Ryan Collins
Review from Google
4.0★
Ryan Collins's Review Sourced from Google
As the office manager of a clinic here in Texas, I can honestly say outsourcing was the best choice we made. The billing service has been accurate, proactive, and has given our physicians more time to focus on patient care.
Brandy Weiner
Review from Google
5.0★
Brandy Weiner's Review Sourced from Google
I run a private practice in Texas, and finding reliable support was always a challenge. Their medical billing services have taken a huge weight off my shoulders, with faster reimbursements and fewer denials than ever before.
Reviews verified by DesignRush and sourced from the agency's profile
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Cover Operation is a high level and cost-effective insurance BPO solutions. Our unparalleled advantage is to hire 5-8 years' experienced insurance processors from world's top 3 insurance outsourcing vendors to work for you with a much lower price. Our optimized management will boost your productivity and...
Top Services:
BPO
Accounting
Location
Twentynine Palms, California
Number of Employees
50 - 99
Average Hourly Rate
$12/hr
Minimal Budget
Under $1,000
Cover Operation Services
BPO
Accounting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
We are a South Africa-based operations and support systems agency helping startups and growing companies scale customer support, AI operations, and backend workflows. We specialize in building efficient human-in-the-loop systems, support triage processes, and operational structures that reduce workload on...
Top Services:
Business Consulting
BPO
Phone Answering Services
Customer Support
HR Outsourcing
Show more
Location
Cape Town, South Africa
Number of Employees
Under 49
Average Hourly Rate
$50/hr
Minimal Budget
Under $1,000
Econx Group Services
Business Consulting
BPO
Phone Answering Services
Customer Support
HR Outsourcing
Call Centers
Market Research
Transcription Services
Accounting
Big Data Analytics
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
We are the fastest-growing BPO in India. Offers the best business opportunities in the industry. Deals in non-voice process, voice process, BPO solutions, banking process, digital marketing, and IT projects...
Top Services:
BPO
Business Consulting
HR Outsourcing
Customer Support
Show more
Location
Noida, India
Number of Employees
Under 49
Average Hourly Rate
$50/hr
Minimal Budget
Under $1,000
Zoetic BPO Services Services
BPO
Business Consulting
HR Outsourcing
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Eminenture is an ISO-certified, NASSCOM-member BPM & Digital Transformation company. Since 2011, we drive ROI using AI, Data Analytics, Tech Development, Research & Consulting, and Process Automation for clients across 19+ countries...
Top Services:
Market Research
BPO
IT Services
Managed Services
Call Centers
Show more
Location
Delhi, India
Number of Employees
100 - 249
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
Eminenture Services
Market Research
BPO
IT Services
Managed Services
Call Centers
Customer Support
Phone Answering Services
Business Consulting
Digital Marketing
Web Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
CEAT
TATA
Amazon
Piramal
Data sourced from the agency's DesignRush profile
Eminenture Reviews & Testimonials
anoop sharma
Review from Google
1.0★
anoop sharma's Review Sourced from Google
Worst company ever no carrer growth no high incentive not giving good increment forget about ot pays they tell you you are family in case of ot but for ot pavs we are not it management issue No medical benefit no any pf and company if ful of politician with full of politics.
Do join this company they will keep your emplyment status on hold due to project issue and dont give that payment when you are or nold.It's a very bad company, there is no growth in it. Don't ever join it, and their salary is extremely poor. They completely wasted my time
Nilesh Kushwaha
Review from Google
5.0★
Nilesh Kushwaha's Review Sourced from Google
The work culture at Eminenture is simple and stress-free. People respect your space, listen to your opinions, and actually care about your growth.
There’s a healthy balance between fun and focus, you can laugh, learn, and work all in one day.
And yes, doing the actual work becomes more enjoyable because of this.
Lowrence Sen
Review from Google
5.0★
Lowrence Sen's Review Sourced from Google
“I had an outstanding experience with Eminenture! Their expertise in business process outsourcing, data management, and IT services is truly commendable. The team is highly professional, efficient, and dedicated to delivering top-notch solutions. From the initial consultation to project execution, everything was handled seamlessly. Their attention to detail, innovative approach, and commitment to excellence set them apart from the competition. I highly recommend Eminenture to any business looking for reliable and result-driven outsourcing services. A fantastic company with exceptional service!”
Reviews verified by DesignRush and sourced from the agency's profile
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Empowering Customer Experience with AI and Human Expertise-Customized Care Solutions by D3Mynds.
Empowering Customer Experience with AI and Human Expertise-Customized Care Solutions by D3Mynds. Where AI Meets Human Touch D3Mynds Delivers Customized Customer Care Solutions for a New Era...
Top Services:
BPO
Business Consulting
Call Centers
Phone Answering Services
Customer Support
Show more
Location
Delhi, India
Number of Employees
Under 49
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
D3Mynds Services
BPO
Business Consulting
Call Centers
Phone Answering Services
Customer Support
Transcription Services
HR Outsourcing
Market Research
Accounting
Translation Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Back office outsourcing services are non-client-facing administrative or support tasks assigned to third-party organizations. In doing so, a company can focus on core business activities, automate lower-value tasks, increase efficiency, and reduce overhead costs.
While back office outsourcing is often referred to interchangeably with back office business process outsourcing (BPO), there are some differences. Back office outsourcing is an umbrella term referring to any administrative task delegated to outside agencies. On the other hand, back office BPO is where a business outsources a specific back office operational function to an outside agency.
The business process outsourcing market is predicted to reach $390 billion in revenue by the end of 2024, with the U.S. generating the highest revenue at $146.3 billion. It also has a compound annual growth rate of 4.6%, expected to reach a market volume of $490 billion by 2029.
While the back office outsourcing industry continues to expand, the industry faces specific challenges and issues. These include:
Data security and privacy: With businesses handing over sensitive data, such as financial records and employee information, a back office outsourcing service provider must have stringent security measures to protect against breaches, data theft and leaks, compliance violations, and cyber threats.
Quality control: Businesses availing back office outsourcing services can experience difficulty monitoring and enforcing quality control measures in employee productivity and output, especially when working with multiple vendors or those in offshore locations.
Regulatory compliance: Since back office services are often outsourced to another country, navigating different industry regulations, data protection laws, and labor laws can be complex.
Communication and collaboration: Language barriers, cultural differences, and time zone disparities can result in miscommunication and expensive mistakes. It can also lead to slow action when urgent issues arise.
Technology integration: Businesses may experience compatibility issues and technical barriers when integrating back office systems, tools, and processes with the company’s existing infrastructure. This can be difficult, particularly when dealing with legacy systems, disparate platforms, and complex IT environments.
Talent retention and training: Back office companies must continuously recruit, train, upskill, and maintain employee satisfaction to ensure a qualified workforce for their clients.
Flexibility and adaptability: Back office outsourcing companies must be very flexible to meet their clients' evolving needs and requirements. This includes adapting to changes in technology, business processes, and market conditions.
Here is one case study that demonstrates what back office outsourcing services accomplish. A healthcare billing company was losing revenue to inaccurate claims submitted to insurance agencies. It was also having difficulty tracking outstanding payments and collecting late payments. So, it approached the back office outsourcing company Invensi.
Invensi introduced advanced coding and documentation-checking tools to reduce errors and inaccuracies in filing claims. It also provided a dedicated team that monitored the claim statuses throughout all stages — from filing to claiming and following up.
As a result, the healthcare billing company saw an increase in cash flow by 35%, along with improvements in financial stability, customer satisfaction, and vendor cooperation. It also reduced late payments by 70%, bad debt by 25%, and administrative workload by 75%. Additionally, the company recorded a nearly 100% compliance rate.
What do back office companies do?
Back office outsourcing companies handle various non-core business functions for other businesses. Some of the most common back office outsourcing services include:
Insurance and claims processing
Fund collection
Accounting
Human resources
Payroll
Data entry
Data mining
Data management
Information technology
Quality assurance
Content management and creation
How much do back office outsourcing services cost?
Back office outsourcing services do not have a fixed rate, as the price depends on the industry, agency location, team size and expertise, and type of services rendered. However, the average annual salary of a back office worker in the United States is $20.37/hour.
The top 50 back office outsourcing companies on DesignRush have an average hourly rate of $44. 19.8% accept a minimum project fee of $1,000 and 1.2% accept at least $50,000.
You should outsource back office services because you gain access to specialized experts that help you save time and money and reduce business risk. Moreover, you can flexibly scale your team according to your changing needs. As such, you can prioritize core functions that accelerate your business growth.
Reduce overhead costs: Back office outsourcing services help you save on costs by eliminating the need to recruit, train, and maintain full-time employees. Moreover, countries like the Philippines charge less for the same quality of service due to their lower cost of living. Outsource Accelerator reports that businesses can reduce labor costs by up to 90% by outsourcing processes to the Philippines.
Save time and focus on core business activities: 65% of companies say outsourcing helps them prioritize key business functions. Because you are delegating menial tasks like data entry and document processing to a capable third party, your employees have more time and resources to focus on high-value tasks that can directly impact your company’s bottom line and accelerate growth.
Access to expert service providers:75% of businesses find it difficult to fill roles due to talent shortage. Back office outsourcing companies often specialize in certain areas, such as accounting, IT, or human resources, and provide access to specialized skills and knowledge that may not be available in-house.
Gain a scalable workforce: Whether you need extra hands for peak seasons or to supplement your quick-growing business overall, a back office outsourcing service will help you adjust your team according to your needs. Plus, you do not have to worry about expenses like onboarding costs and severance pay.
Risk mitigation: Outsourcing can help mitigate risks associated with compliance, regulatory changes, and technology upgrades, as outsourcing partners are often responsible for staying updated with industry standards and best practices.
A case study that demonstrates the benefits of back office outsourcing services is when Unity Communications helped an IT and telecommunications company manage its administrative tasks. Due to the rise of remote work, the IT and telecom company had a surge in demand for its high-speed internet services. However, its current team was not equipped to handle a significant increase in workload.
The client considered hiring more employees to meet the needs of its fast-growing customer basis, but the cost of full-time workers was beyond budget. So, it partnered with Unity Communications.
Unity Communications provided a back office team of three experts and one dedicated project manager. The team handled processing orders, creating customer proposals, and reconciling overages. It also ensured open communication and sent real-time reports to the client.
As a result, the IT and telecom company reported an average handle time of 350 seconds, a customer satisfaction rate of 92%, a case completion rate of 100%, a case reopen rate of 18%, and a quality score of 90%. It also increased productivity by 70% within two months.
How do I choose the best back office companies for my business?
You can choose the best back office companies for your business by following these steps:
Identify your needs: Evaluate your current business operations and identify inefficiencies. List the specific tasks and number of personnel that you want to outsource, along with your budget, goals, and timeline.
Determine your criteria and qualifications: What specific skills, technologies, and certifications do you require? For example, outsourced HR agencies must have a thorough understanding of your country’s labor laws to ensure compliance.
Decide between offshore, nearshore, and onshore outsourcing: Weigh the pros and cons of each and choose the one that aligns with your company policies, goals, and budget. For instance, onshore outsourcing is the most secure, making it ideal for data-sensitive tasks like payroll and accounting.
Conduct extensive research: Check back office outsourcing service rankings, directories, and publications. Look for agencies with experience in your industry and country, can provide your required services and skills, and are proficient in your current tech stack.
Do your due diligence: Read their portfolios, case studies, client testimonials and reviews, and awards and certifications. Prioritize agencies that are transparent, credible, communicative, and data driven.
Research their home country: Understand the political and economic climate in the countries of the back office outsourcing companies you are considering, as these can create complications and even lead to sudden company closure.
Check for financial stability and employee satisfaction scores: A back office outsourcing agency that is financially secure will protect your business from economic instability and other financial threats. Plus, a high employee satisfaction score can guarantee that the staff you are outsourcing will work with you for the long term.
Send a request for proposal (RFP): Outline your requirements and scope of work. Try to be as specific as possible about your needs without revealing sensitive information, such as specific business processes.
Conduct an interview: Schedule an interview with your shortlisted agencies and observe how they interact with your team. Partner with an agency that aligns with your values, culture, and work ethic.
Pay attention to their communication style: Because you will be outsourcing critical business processes, you should work with an agency that’s highly responsive and quick to act.
Perform a trial service: Some back office outsourcing companies offer free trials. Evaluate what it is like to work with the agency and its team. From there, you can decide whether to extend your service contract or move on to another agency partner.
Contact us for a tailored list of back office outsourcing companies that meet your list of requirements. Our team of researchers will verify and handpick the top agencies that match your needs. Visit Marketplace for more details.
How do I find the best back office company on DesignRush that fits my budget?
You can find the best back office company on DesignRush that fits your budget using our search filters. You can narrow your search according to hourly rates, minimum budgets, agency region, company size, and client type.
Below are five back office companies with the most affordable hourly rates on DesignRush:
What are the key success metrics in back office outsourcing?
There are multiple key success metrics for back office outsourcing depending on the type of service and industry. Here are the top five back office services and their correlating key success metrics:
1. General outsourcing metrics
Total cost reduction
Quality assurance score
Project completion rate
Output per full-time equivalent
Compliance and regulatory adherence
End-user satisfaction rate
Employee retention rate
Employee turnover rate
Human capital return on investment
Service level agreement metrics
Average response time
Error or defect rate
Service availability
2. Payroll
Total payroll cost
Payroll processing time
Payroll errors
Error resolution cycle time
Overtime fees
Total turnover costs
3. Accounting
Invoice cycle time
Days sales outstanding
Days payable outstanding
Accounts receivable turnover rate
Accounts payable turnover rate
Payment error rate
Invoice exception rate
Budget iterations frequency
Error resolution time
Cost per invoice
Invoices processed per year per employee
4. Data entry
Percentage of completion
Data quality
Data entry accuracy rate
Data entry error rate
Average time taken to process a data entry task
Average turnaround time
Data loss rate
Project cost-containment
5. IT support
Project completion time
Flow efficiency
Cycle time
Average handle time
Budget adherence
Defect density
Response time
Resource utilization efficiency
Infrastructure stability
What questions should I ask back office companies before hiring one?
You can ask the back office companies the following questions before hiring them:
Its Relevant Background
Do you have experience providing back office support to companies like ours? Can you share their case study?
How long have you outsourced in this industry?
What is your experience in working for businesses in my country? Are you familiar with the relevant local laws and regulations?
Do you have experience in my required service and technology?
Company Services and Processes
What technologies or tools do you use for your services, project management, and client communication?
What specific services do you offer? What is your expertise?
How do you keep track of the quality and quantity of your services?
How do you ensure that you stay on top of the latest technologies, trends, knowledge, and skills?
Where are your employees based? What are their regular working hours?
Do you provide 24/7 client support service?
How do you manage currency fluctuations?
What are your security protocols and data infrastructure to ensure business privacy?
What is your disaster recovery plan?
The Project
Who will be on our team, and who is our point of contact? What are their qualifications?
What is my level of involvement in the hiring process?
How do you ensure business continuity?
How do you measure employee productivity, performance, and satisfaction?
How do you handle cases when an employee does not align with the client or their team?
What ROI can I expect when hiring your services?
What are the best back office outsourcing companies in the US?
The best back office outsourcing companies in the US are the following:
Scroll up to discover more agencies and uncover additional leading back office services. They have been chosen based on successful projects, industry reputation, customer reviews, and team expertise. And if you want to further personalize your search, you can sort companies by location, budget size, hourly rates, and reviews.
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