Do you need a reliable inbound call center company to streamline your customer care operations and enhance customer satisfaction? On DesignRush, you can find premier inbound call center services from leading companies with proven expertise in handling customer inquiries, technical support, order processing, and appointment booking. Browse our directory and tailor your search by pricing, location, budgets, and additional criteria.

We have carefully curated the top 10 inbound call center companies list by evaluating hundreds of agencies, considering their service quality, client testimonials, operational excellence, and innovative approaches. Explore their specializations and success stories to find a trusted partner for your customer support operations.

The Number 1 Inbound Call Center Company as Selected by DesignRush Is:

Hit Rate Solutions

[Source: Hit Rate Solutions]
  • Best for: Overall
  • Average hourly rate: $7
  • Minimum budget: Under $1,000
  • Founded: 2009
  • Size: 100-249
  • Location: Cheyenne, WY
  • Notable clients: Safer Wholesaler, Sheds4Less, Senior Solutions Group, Doctors on Call, Diligent Recovery

With 15 years of industry experience, Hit Rate Solutions is a premier provider of inbound call center services designed to ensure customers receive timely and effective 24/7 support. Its inbound client support services include phone answering, order-taking, and virtual receptionist, poised to reduce client expenses, increase leads, and enhance client satisfaction. Hit Rate Solutions boasts a 5-second average speed to answer, a 98% call quality assurance (QA) score, and 1,900 calls tracked monthly.

Hit Rate Solutions Success Story

  • Challenge: Safer Wholesaler, an eCommerce business, struggled to assist its customers in quickly and safely completing their online transactions. Wanting to increase its service levels and minimize cart abandonment, the client sought to enlist a team of experienced customer support specialists that can assist its customers in finding products and other order inquiries.
  • Solution: Hit Rate Solutions took over live call transfers and order-taking. Its team expanded live associate operating hours and increased call transfers, thus raising the number of daily calls managed. It also ensured that callers were promptly connected to sales associates for expedited online transactions.
  • Results: Through Hit Rate Solutions' services, Safer Wholesaler saw a 75% increase in daily calls, a 40% surge in operating hours calls, and a 150% rise in daily call transfers. The business also successfully increased its workday leads, growing from 70 to 280.

Check Hit Rate Solutions Agency Profile

AnswerNet

[Source: AnswerNet]
  • Best for: Phone answering services
  • Average hourly rate: Inquire
  • Minimum budget: Under $1,000
  • Founded: 1988
  • Size: 1000 & Up
  • Location: Philadelphia, PA
  • Notable clients: Variety, Habitat for Humanity, American Red Cross, Children's Miracle Network, Cinch Home Services

AnswerNet is an inbound call center company that combines human connections with advanced technologies to elevate customer communications. With 31 contact centers and more than 1,200 skilled agents under its wing, AnswerNet handles over 125 million calls annually, catering to more than 10,000 clients and interpreting communications in over 250 languages. With compliance certifications from the Family Educational Rights and Privacy Act (FERPA) and The American Institute of Certified Public Accountants - System and Organization Controls (AICPA-SOC), it offers phone answering services, virtual receptionists, live chat, whistleblower hotline, disaster response, helpdesk, appointment management, dispatch, and recall.

AnswerNet Success Story

  • Challenge: Variety, a charitable institution for children with disabilities, contacted AnswerNet for assistance in handling the incoming phone pledges during the annual Variety Week Telethon, a crucial live event for the organization. The company hired AnswerNet to ensure prompt call responses and minimal hold times during fluctuations in call volume.
  • Solution: AnswerNet's extensive contact center network enabled it to provide more than 120 agents for the telethon. For the purposes of the event, the company used its Virtual Call Que (VCQ) software, a tool with user-friendly features like anticipated hold time alerts and flexible call-back options. The technology kept callers informed about their hold or call-back status, while maintaining their place in the queue. The VCQ system also enabled AnswerNet's agents to handle calls more efficiently and provide personalized attention.
  • Results: That year's Variety Week Telethon raised over $2.64 million, with AnswerNet managing and processing more than 6,000 calls to take donations.

Check AnswerNet Agency Profile

Telecom, Inc.

[Source: Telecom, Inc.]
  • Best for: Inbound live voice services
  • Average hourly rate: Inquire
  • Minimum budget: Inquire
  • Founded: 1993
  • Size: 100-249
  • Location: Oakland, CA
  • Notable clients: Balsam Brands, Pharmacy Technician Certification Board, Leap Media Solutions, Ephor Group, Lumino Consulting

Telecom, Inc. is a full-service omnichannel inbound call center company that offers voice, email, social media, mobile, and web interactions. Operating with a team of US-based live representatives, the company strives to deliver high service quality, considering cultural alignment with the customer base. As part of its inbound call center service, Telecom, Inc. provides order processing, appointment setting, ticket sales, lead qualification, member support, technical support, reservations, and surveys.

Telecom, Inc. Success Story

  • Challenge: A finance business sought to boost its business capital accessibility through a virtual sales strategy that would supplement its internal salesforce capabilities. It needed assistance with qualifying leads and supporting customers through an onboarding process amidst varying arrival patterns from web-based advertising and direct mail.
  • Solution: Telecom, Inc. implemented email lead qualification, inbound live voice, and outbound follow-up services. It collaborated with the stakeholders' programming team to design a solution for applicant qualification and customer onboarding. The team also provided extensive training to the sales staff regarding converting prospects into paying clients through clear communication and understanding of the business' value proposition.
  • Results: Adapting to the client's fluctuating marketing channel dynamics, Telecom, Inc. exceeded the initial lead-per-hour generation goals. The inbound call center company supported the client throughout its growth journey, which ultimately led to an acquisition by a major funding partner.

Check Telecom, Inc. Agency Profile

Outsource Consultants

[Source: Outsource Consultants]
  • Best for: QA errors reduction
  • Average hourly rate: Inquire
  • Minimum budget: Inquire
  • Founded: 2013
  • Size: Under 49
  • Location: St. Louis Park, MN

Outsource Consultants is a member of the Contact Center Network Group (CCNG) and Contact Center World, offering telemarketing, telesales, bookings, and omnichannel support. Its extensive experience and active engagement as an outsourcing inbound call center company are underscored by having conducted over 1,000 suitable vendor searches to match with diverse businesses. Outsource Consultants operates with a vast network of over 1,000 offices, boasting an average customer satisfaction (CSAT) score of 96%.

Outsource Consultants Success Story

  • Challenge: Following a subpar performance from its previous inbound call center partner during a crucial holiday season, a retail business urgently needed a reliable agency capable of handling the expected surge in inquiries in the year's last quarter.
  • Solution: Outsource Consultants scaled its appointed customer service team to accommodate the client's needs during peak seasons. The company prioritized efficiency and responsiveness to ensure outstanding client care during the inevitable surge in the last quarter of the year.
  • Results: After Outsource Consultants' intervention, the retail company achieved remarkable outcomes — an 11% increase in inquiry volume managed, a 79% service level agreement (SLA) in a given month, and a 93% decrease in QA errors the following month.

Check Outsource Consultants Agency Profile

TalkAgent

[Source: TalkAgent]
  • Best for: High average speed of answer (ASA)
  • Average hourly rate: Inquire
  • Minimum budget: Inquire
  • Founded: 2007
  • Size: 100-249
  • Location: New York City, NY 

Operating with a team of online agents available on a 24/7/365 basis, TalkAgent ensures customers receive uninterrupted support and assistance at any time. Its inbound call center capabilities extend to telesales, telemarketing, training, coaching, lead forwarding, call-out services, click-to-talk support, detailed reporting, disaster recovery, and business continuity planning (BCP). The company assigns a personal manager to each client to facilitate smooth communication and ensure the services are aligned with expectations. To date, TalkAgent has managed 8 million inbound calls and generated 7.3 million leads.

TalkAgent Success Story

  • Challenge: A travel agency was struggling with high average speed of answer (ASA) rates and increasing abandonment rates, so it contacted Talk Agent for contact center support. The company's internal team wasn't hitting its target of answering calls within five minutes, prompting it to seek assistance from the inbound call center company.
  • Solution: TalkAgent set a service goal to answer calls within 90 seconds. Its agents restructured inquiry handling by categorizing calls into Tier 1 and Tier 2, with the latter being directed to the client's internal team. TalkAgent also jointly managed chat and email volumes between the Tier 1 and Tier 2 teams.
  • Results: Within 90 days of implementation, the Tier 1 team achieved an ASA of 138 seconds, helping reduce the abandonment rate to 4.8%. Over 6 months, the travel agency's ASA further improved to 73 seconds. In addition, TalkAgent managed to increase contact handling capacity by 13%, without increasing the workforce.

Check TalkAgent Agency Profile

Hugo

[Source: Hugo]
  • Best for: Ticket processing
  • Average hourly rate: $10
  • Minimum budget: Under $1,000
  • Founded: 2017
  • Size: 1000 & Up
  • Location: Chicago, IL
  • Notable clients: Google, Meta, Outschool, Topicals, Attentive

Hugo is an inbound call center company, with a service range covering appointment scheduling, eCommerce store support, post-sales support, app user and platform support, seasonal support, and ongoing reporting and training. Another standout feature of the company encompasses its risk-free, 30-day trial offer. Hugo's most recent achievements include a 99.9% uptime, an 88% first contact resolution (FCR) rate, and a 98% CSAT and employee net promoter score (eNPS), all demonstrating service quality and reliability.

Hugo Success Story

  • Challenge: A fantasy football platform's user support system couldn't handle the sudden influx of inquiries about account access, system tools, and general league management. Response times would take more than 14 days, thus negatively impacting the platform's activities, with the client having to reroute approximately 70% of tickets manually.
  • Solution: Hugo enforced an AI-powered ticketing system for automated and precise inquiry categorization and resource optimization to clear a backlog of 7,800 tickets. Furthermore, it used natural language processing (NLP) to classify queries, leveraged sentiment analysis to prioritize critical cases, and analyzed customer inquiries to spot trends for proactive solutions.
  • Results: With Hugo's advanced CX initiatives, the client elevated its user satisfaction, as demonstrated by the following KPI improvements:
    • More than 65,000 tickets resolved in 3 months
    • An average of 20-minute response time
    • 87% FCR
    • Less than 10% manual ticket reviews
    • Under 3% error rate for ticket segregation
    • 98% CSAT

Check Hugo Agency Profile

Simply Contact

[Source: Simply Contact]
  • Best for: Omnichannel customer support
  • Average hourly rate: Inquire
  • Minimum budget: Under $1,000
  • Founded: 2000
  • Size: 250-499
  • Location: Dnipro, Ukraine
  • Notable clients: Wizz Air, Yves Rocher, METRO Сash & Carry, Airportr, Fareportal

Simply Contact is a customer support company with services tailored to deliver uninterrupted customer care service. Its inbound call center expertise includes multilingual support, augmented customer service, technical support, data entry, verification, and front-office and back-office support. The company takes pride in having processed over 8 million annual requests with a team of 600 on-site and remote agents. Simply Contact is certified with the Payment Card Industry Data Security Standard (PCI-DSS) and the International Organization for Standardization (ISO). The company takes pride in being a Stevie Awardee and European Contact Centre & Customer Service (ECCCSA) Awardee.

Simply Contact Success Story

  • Challenge: A Ukraine-based retailer needed inbound call center agents to provide its customers with consulting services and warranty advice, process orders, and coordinate delivery. A critical objective was to ensure a minimum of 30% of sales originated from the inbound line. The company was looking for an agency partner with extensive technical skills and product knowledge to handle a high volume of intricate calls.
  • Solution: Simply Contact assembled a skilled team of agents who would follow an effective workflow. To enhance accessibility and customer engagement, the inbound call center company employed an omnichannel approach, enabling communication from various channels, including phone, social media, email, and internal client resources.
  • Results: Simply Contact's services bolstered the retailer business's sales via the inbound contact center by 60%. Notably, the Simply Contact team handled 5,500 daily calls and an additional 3,500 calls with high-quality leads.

Check Simply Contact Agency Profile

AnswerConnect

[Source: AnswerConnect]
  • Best for: Personalized scripting
  • Average hourly rate: Inquire
  • Minimum budget: Under $1,000
  • Founded: 2002
  • Size: 500-999
  • Location: Portland, OR
  • Notable clients: McGraw Realtors, Fujitsu, Early Impact, Oldcastle, CPCDirect

AnswerConnect excels in delivering 24/7 live phone answering and inbound call center services, enabling brands to incorporate a genuine human touch into their operations. The company prioritizes around-the-clock availability to ensure personalized interaction and foster an authentic emotional connection between businesses and consumers. AnswerConnect’s services cover appointment scheduling, after-hours answering, bilingual support, call forwarding, virtual receptionist, inbound sales and direct response, lead capturing, and urgent call handling services.

AnswerConnect Success Story

  • Challenge: McGraw Realtors' rapid expansion led to a need for a reliable inbound call center service to handle the increased call volume.
  • Solution: AnswerConnect provided a flexible solution offering around-the-clock availability across 20 locations. Its live agents relied on dynamic, highly customized scripts to cater to varying inquiry types and to ensure accurate call rerouting. AnswerConnect's system also included call tracking and quality monitoring via recordings.
  • Results: By partnering with AnswerConnect, McGraw Realtors significantly improved their call handling capabilities, with the customized scripting facilitating an easy setup of customer service lines in new offices. The call center's professionalism helped the business provide better service to clients. Additionally, the new system ensured that rerouted calls were promptly directed to the right personnel for smoother operations across the expanding network.

Check AnswerConnect Agency Profile

Unity Communications

[Source: Unity Communications]
  • Best for: Call and escalation flow development
  • Average hourly rate: $9
  • Minimum budget: Inquire
  • Founded: 2009
  • Size: 500-999
  • Location: Gilbert, AZ
  • Notable clients: Amazon, AT&T, Microsoft, First American, Altaworx

With more than 800 inbound call center specialists, Unity Communications provides a comprehensive range of business process outsourcing (BPO) services to its global network of over 75 clients. The BPO range includes administrative support, data entry services, customer service virtual assistance, order fulfillment, store management, refunds and returns, wireless mobility sales, consulting, and verification services. Prioritizing IT infrastructure setup, as well as Health Insurance Portability and Accountability Act (HIPAA) and PCI compliance, Unity Communications has an average of 2.8 years annual account tenure and a 94% year-over-year (YoY) client retention rate.

Unity Communications Success Story

  • Challenge: An Amazon eCommerce business experienced a sudden spike in transactions. With this newly imposed dynamic, the company struggled to manage the overwhelming number of requests and maintain good customer satisfaction rates. Remote work also contributed to operational challenges.
  • Solution: Unity Communications set specific metrics for its agents' performance expectations, focusing on average handling time (AHT), CSAT, and FCR. Its strategy included creating a call flow structure, developing escalation protocols, and establishing clear reporting.
  • Results: 90 days after Unity Communications' intervention, the client achieved a net satisfaction score of 95%, with the sales team exceeding the quota of 18 daily sales.

Check Unity Communications Agency Profile

LTVplus

[Source: LTVplus]
  • Best for: Technical support
  • Average hourly rate: $20
  • Minimum budget: $1,000-$10,000
  • Founded: 2017
  • Size: 100-249
  • Location: West Palm Beach, FL
  • Notable clients: TekReplay, Gorgias, Re:amaze, Easy Treezy, REALTAKAI

LTVplus is a premier provider of inbound call center services that eliminate poor customer experiences and increase the lifetime value of brands, achieving conversion rates of up to 20x higher. It supplements talents for different roles, including customer success manager, tech support agent, complaints coordinator, sales development representative, software support agent, and claims agent. The company’s commitment to delivering outstanding results is evident in its average CSAT score of 95%. Notably, LTVplus has served over 120 brands through a team of more than 500 agents spread across 24 remote locations.

LTVplus Success Story

  • Challenge: When TekReplay, a consumer electronics retailer, scaled its business operations, the turnover rate of its customer care agents heightened. This led to difficulties in maintaining consistent and high-quality interactions.
  • Solution: LTVplus gathered a customer success team of experienced phone support agents trained to understand the client's objectives fully. To satisfy the client's request, it deployed agents with exceptional attention to detail to meticulously document accurate notes on customer profiles after each interaction. This team managed all interactions via Aircall, eDesk, and Shipstation.
  • Results: Within less than a year, LTVplus handled over 86,000 customer contacts for TekReplay. This yielded a 91.92% CSAT score, with the SLA compliance rate at 100% of the target.

Check LTVplus Agency Profile

How We Picked the Best Inbound Call Center Service Companies

We evaluated client feedback, portfolio quality, success stories, market reputation, and areas of specialization to identify the companies excelling in inbound call center services. We tapped the expertise of our executive selection team to identify each service provider's track record and outstanding capabilities that highlight their performance in the field.

These are the criteria we used to rank the top inbound call center companies:

  • Vetted reviews: Industry authority based on service quality and client satisfaction
  • Portfolio: Successful inbound call center projects with results backed by case studies
  • Accolades and press mentions: Notable industry recognition for service excellence and innovation
  • Team bios: Team members' profiles, relevant customer service experience, and other qualifications
  • Inbound call center expertise: Proven skills in customer support, technical support, order processing, appointment scheduling, inquiry handling, and complaint resolution

Visit the DesignRush Agency Ranking Methodology page to gather more insights into our evaluation process.

Agency nameLocation Hourly rate Size Best for
Hit Rate Solutions Cheyenne, WY $7 100-249 Overall
AnswerNet Philadelphia, PA Inquire 1000 & Up Phone answering services
Telecom, Inc.  Oakland, CAInquire100 - 249 Inbound live voice services
Outsource Consultants St. Louis Park, MN Inquire Under 49 QA errors reduction
TalkAgent  New York City, NY Inquire100 - 249 High average speed of answer (ASA)
Hugo Chicago, IL $10 1000 & Up Ticket processing
Simply Contact Dnipro, Ukraine Inquire 250-499 Omnichannel customer support
AnswerConnect Portland, OR Inquire 500-999 Personalized scripting
Unity Communications Gilbert, AZ $9 500-999 Call and escalation flow development
LTVplus West Palm Beach, FL $20 100-249 Technical support

Best Inbound Call Center Services

91 Companies-Rankings updated: October 20, 2026
Inbound
Industry
Under $1,000
Sort by: Sponsored

Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.

Inbound Call Centers × Under $1,000 ×

  • Moneypenny USA

    America's best phone answering service taking care of your callers

    Moneypenny is a call center provider that staffs 24/7 answering services and contact center outsourcing for businesses across legal, healthcare, real estate, finance, and home services, with bilingual receptionists, appointment scheduling, call dispatch, and CRM integration included...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Location
    Duluth, Georgia
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed

    Moneypenny USA Services

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Critter Control
    • The Federal Savings Bank
    • Sterne Kessler
    • BMW
    • Keller Williams
    • The Glass Guru
    • Eagle Biosciences
    • Charleston Heating & Air
    Data sourced from the agency's DesignRush profile

    Moneypenny USA Reviews & Testimonials

    • Eric Martin
      Eric Martin Owner at Undisclosed
      5.0★

      Call Centers Review from Eric Martin

      The salesman, Luke?, was very responsive and knowledgeable, a true professional. On boarding with Bailey, was easy and very thorough. Getting on board with an answering service had a lot more detail than I expected and Bailey was very patient and did not rush the process.

    • Benjamin Rose
      Benjamin Rose CEO at Undisclosed
      5.0★

      Call Centers Review from Benjamin Rose

      I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!

    • Benjamin Rose
      Benjamin Rose Founder at Undisclosed
      5.0★

      Phone Answering Services Review from Benjamin Rose

      I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    DesignRush verified(11)4.9
    Google reviews(193)3.9

  • Peak Support

    BPO solutions that you can trust

    Peak Support stands as a dynamic and forward-moving provider of outsourced customer support services, driven by an unwavering commitment to furnishing unparalleled assistance to rapidly expanding enterprises...

    Top Services:

    • Customer Support
    • BPO
    Location
    Cambridge, Massachusetts
    Number of Employees
    250 - 499
    Minimal Budget
    Under $1,000
    Portfolios Count
    6 Projects Listed

    Peak Support Services

    • Customer Support
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • American Exchange Group
    • Public Rec
    • The Community Company
    Data sourced from the agency's DesignRush profile

    Peak Support Reviews & Testimonials

    • Colin Reynolds
      Colin Reynolds Director of Customer Experience at Advent E-Modal
      5.0★

      BPO Review from Colin Reynolds

      We chose Peak Support because I felt like we were buying a leader in the industry. We interviewed a lot of people, but Peak Support was approaching our unique problems from a unique business perspective. They cared about the brand and storytelling, and they wanted to keep us at the forefront of the industry.

    • Heather Hansen
      Heather Hansen Director of Customer Support at Promenade
      5.0★

      BPO Review from Heather Hansen

      The amount of respect I have for Peak Support is unparalleled.

    • Amanda Machado
      Amanda Machado Review from Google
      5.0★

      Amanda Machado's Review Sourced from Google

      Peak Support has been an incredible partner and a true extension of our internal teams. Through this partnership, we’ve been able to absorb growing volume, stabilize operations, and create clearer ownership across complex launches while continuing to support our caregivers, families, and internal teams at scale.Peak doesn’t just execute; they collaborate. Their teams consistently show up with strong operational discipline, data-driven thinking, and a willingness to evolve alongside us as our needs change. Together, we’ve driven measurable gains in case handling, throughput, and issue resolution, while reducing internal bottlenecks and creating space for our teams to focus on higher-value work.What truly sets Peak apart is their people-first approach. They lead with accountability, curiosity, and care, making them not just a vendor, but a trusted partner in delivering meaningful, human-centered outcomes.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    DesignRush verified(2)4.5
    Google reviews(15)5.0

  • Call Management Resources

    Answering calls since '59!

    Call Management Resources provides 24/7 live answering, custom call center services, IT helpdesk support, live call screening, and HIPAA-compliant messaging for businesses across healthcare, legal, manufacturing, HVAC, property management, and government sectors...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    Location
    Columbus, Ohio
    Number of Employees
    50 - 99
    Minimal Budget
    Under $1,000

    Call Management Resources Services

    • BPO
    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • General Mills
    • Hollywood Casino
    • Mack Trucks
    • Storm King
    • Medpoint Management
    • Roundy's Supermarket
    • Best Courier
    Data sourced from the agency's DesignRush profile

    Call Management Resources Reviews & Testimonials

    • Linda Woessner
      Linda Woessner Co-Owner at Southland REI Group
      5.0★

      Call Centers Review from Linda Woessner

      Linda Woessner expressed satisfaction with the service provided by Call Management Resources (CMR). She found the setup process easy and the system highly beneficial. In an after-hours emergency, CMR efficiently contacted all necessary parties, resolving the issue quickly. (Source: 3rd Party Review Platform)

    • Anonymous
      Anonymous Representative at Skip's BagelDeli
      5.0★

      Call Centers Review from Anonymous

      As a representative of Skips BagelDeli, I would like to share my positive review of Call Management Resources. We have been doing business with CMR for over 20 years, and it has consistently proven to be our most reliable service provider. Its reliability is unmatched, making it a trusted partner. (Source: 3rd party review platform)

    • Michele Ahmadi
      Michele Ahmadi Owner at Foot and Ankle Care of Long Island
      5.0★

      Call Centers Review from Michele Ahmadi

      Michele Ahmadi's business received exceptional support from Call Management Resources, resulting in a successful partnership. The project manager's great communication skills made the process smooth, leading to a positive outcome for their business. (Source: 3rd party review platform)

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    DesignRush verified(5)4.8

  • AnswerConnect

    People-powered answering service

    AnswerConnect offers 24/7 live call answering, inbound call center solutions, live chat, and appointment scheduling for businesses across legal, healthcare, real estate, IT, and franchise sectors. Voted Best Answering Service for 2026, the call center company answers 99% of calls within four rings...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Location
    Portland, Oregon
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000

    AnswerConnect Services

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Mosquito Squad
    • Stormguard
    • Crash Hotel
    Data sourced from the agency's DesignRush profile

    AnswerConnect Reviews & Testimonials

    • Natalie Russell
      Natalie Russell Owner at Arkansas Healthcare Insurance
      5.0★

      Phone Answering Services Review from Natalie Russell

      Onboarding with AnswerConnect was incredibly easy. I was able to schedule a virtual meeting right away, and within an hour we had everything set upportal access, hours of operation, and customized scripting.Since getting started, Ive received positive feedback from both clients and prospects about the agents handling my calls. That alone speaks volumes.A few weeks in, I decided to tweak my scripting to improve the flow and be more transparent with callers. I reached out via chat, and their team responded immediately. They even offered to call me to walk through the changes, which I appreciated. We updated everything in real time, and the process was seamless.Super friendly team, quick to respond, and very easy to work with. Overall, a very positive experience with AnswerConnect.

    • Claire Riendeau
      Claire Riendeau Real Estate Specialist at Engel & Völkers Charlotte
      5.0★

      Phone Answering Services Review from Claire Riendeau

      Claire Riendeau of Engel & Völkers Charlotte gave a shoutout to Christine Cooksey for the remarkable customer service experience. She addressed all her questions and even provided a detailed account explanation by sharing her screen. Riendeau highly recommended her, noting that she deserved a raise. (Source: 3rd Party Review Platform)

    • Dr. Harris
      Dr. Harris CEO at Kitty Corner Cat Clinic
      5.0★

      Phone Answering Services Review from Dr. Harris

      Dr. Harris from Kitty Corner Cat Clinic had the best customer service experience with Dyan. She patiently set up Harris' complicated phone system, untangling a messy IT situation. Her methodical and gracious approach was invaluable. The tech support team, especially Dyan, went above and beyond. Harris expressed gratitude for the agency's assistance. (Source: 3rd Party Review Platform)

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    DesignRush verified(6)4.8
    Google reviews(303)4.8

  • Market Options Center

    At Market Options Center, All is possible!

    Our call center experts can streamline your customer interactions, ensuring your business excels in today’s global landscape. With proven results and commitment to excellence, we transform every customer care project into a productive operation...

    Top Services:

    • Digital Marketing
    • Call Centers
    Location
    Abomey Calavi, Benin
    Number of Employees
    250 - 499
    Average Hourly Rate
    $5/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    2 Projects Listed

    Market Options Center Services

    • Digital Marketing
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Orbio Word
    • Agent Republic
    • Globalgrow E-commerce
    • BIAPP TM
    • ServiceStart
    • Gethybrid
    • Grupo Noa International
    Data sourced from the agency's DesignRush profile

    Market Options Center Reviews & Testimonials

    • Undisclosed
      Undisclosed Owner at Undisclosed
      5.0★

      Call Centers Review from Undisclosed

      We assigned them to make hot calls to existing customers who have ordered products from our company in order to up-sell and cross-sell. They should persuade the customer to buy by demonstrating how the products or services meet their needs. Everything went well, both in terms of quality and project productivity. We continue to work with them today.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    DesignRush verified(1)4.3
    Google reviews(13)4.5

  • Leadium

    US-Based Outbound SDR Agency. Boutique. Multi-Channel. Real Pipeline.

    Leadium builds each engagement around channel-optimized lead research, identifying whether each prospect is best reached by phone, email, or LinkedIn before outreach begins. Thefirm provides outbound and inbound appointment setting, cold calling, data sourcing, and deliverability management...

    Top Services:

    • Email Marketing
    • BPO
    • CRM Consulting
    • Business Consulting
    • Direct Marketing
    • Show more
    Location
    Las Vegas, Nevada
    Number of Employees
    50 - 99
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000

    Leadium Services

    • Email Marketing
    • BPO
    • CRM Consulting
    • Business Consulting
    • Direct Marketing
    • Customer Support
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Square
    • Rackspace
    • Microsoft
    • LG
    • DirecTV
    • OSRAM
    • Time Logistics
    • Palo Alto Networks
    • Amada Senior Care
    • brightwheel
    Data sourced from the agency's DesignRush profile

    Leadium Reviews & Testimonials

    • Scott Proffitt
      Scott Proffitt VP of Sales at Energy Assurance
      5.0★

      AI Marketing Review from Scott Proffitt

      Our monthly leads have gone up by 3x with Leadium. This allows us to focus on production efficiencies.

    • Sam Jennings
      Sam Jennings Sales Manager at Best Bees Company
      5.0★

      Call Centers Review from Sam Jennings

      Finding Leadium changed the way our team operates. They've been able to fill our pipeline with the people we want to talk to so we can focus on beekeeping.

    • Marcos Moura
      Marcos Moura Founder and COO at Amada Senior Care
      5.0★

      Call Centers Review from Marcos Moura

      Leadium is able to speak to our prospects as if they're Amada themselves. They're filling our pipeline in a way we couldn't!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    DesignRush verified(3)4.6
    Google reviews(4)5.0

  • 3C Contact Services

    Focused on wellness and health-related businesses, 3C Contact Services provides inbound call center, customer response, appointment booking, help desk, virtual receptionist, live chat, email management, and back-office BPO. The Toronto-area agency serves small and medium businesses across Canada and the US...

    Top Services:

    • Call Centers
    Location
    Ontario, Canada
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000

    3C Contact Services Services

    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Virtual Receptionist
    • Appointment Setting Services
    • Help Desk/Technical Support
    Data sourced from the agency's DesignRush profile

    3C Contact Services Reviews & Testimonials

    • Elena Vescio
      Elena Vescio CEO at Undisclosed
      5.0★

      Call Centers Review from Elena Vescio

      3C is one of our sister companies and the service provided has always been of higher quality. There is nothing this call centre can’t do. It exceeds all expectations and the professionalism, knowledge and dedication of its management/staff is remarkable. Koodos!

    • Jose Ortez
      Jose Ortez Owner at Undisclosed
      5.0★

      Call Centers Review from Jose Ortez

      Michela, and the guys at 3C Contact are a great call center for our painting business, they have professionals standing by to handle my call volume. I would recommend them to anyone that needs a call center to handle their calls.

    • Jose Ortez
      Jose Ortez Review from Google
      5.0★

      Jose Ortez's Review Sourced from Google

      Michela, and the guys at 3C Contact are a great call center for our painting business, they have professionals standing by to handle my call volume. I would recommend them to anyone that needs a call center to handle their calls.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    DesignRush verified(2)4.5
    Google reviews(10)4.6

  • Hire Live Support Inc

    We talk, We Listen, We Provide Solutions

    Hire Live Support is a full-scale BPO service provider and a digital marketing company with 10+ years clientele and preparedness. We specialize in providing the leading live support services and new-age digital marketing gigs to SMEs, Enterprises, and Startups to delegate, scale, and manage business...

    Top Services:

    • Call Centers
    • BPO
    • Web Design
    • Web Development
    • SEO
    • Show more
    Location
    Cerritos, California
    Number of Employees
    250 - 499
    Average Hourly Rate
    $5/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    16 Projects Listed

    Hire Live Support Inc Services

    • Call Centers
    • BPO
    • Web Design
    • Web Development
    • SEO
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Goggles4u
    • Savers
    • Hyperanimation
    • Eyeglasses.pk
    Data sourced from the agency's DesignRush profile

    Hire Live Support Inc Reviews & Testimonials

    • Harry Ridell
      Harry Ridell Review from Google
      5.0★

      Harry Ridell's Review Sourced from Google

      We have been working with Hire Live Support for the past two years, and our experience has been very positive. We currently use their virtual assistant services and have three dedicated agents on our team.The agents are professional, reliable, and consistently deliver quality work. Communication has been smooth, and they have proven to be dependable business partners throughout our engagement.We appreciate their commitment to providing excellent support and would recommend Hire Live Support to businesses looking for trustworthy and professional virtual assistant services.

    • Eric Parker
      Eric Parker Review from Google
      5.0★

      Eric Parker's Review Sourced from Google

      We’ve had a great experience working with this team. They helped us build and scale a remote team of 10+ agents across tech VA support, GoHighLevel management, customer service, and onboarding calls. The quality of work, communication, and reliability has been consistent throughout.They quickly adapted to our processes and made a noticeable impact on our efficiency and customer experience. What really stood out was how cost-effective their solution was without compromising on performance. Highly recommended for any business looking to scale with a dependable remote team.

    • Andrew Marshall
      Andrew Marshall Review from Google
      5.0★

      Andrew Marshall's Review Sourced from Google

      We’ve had a great experience working with the HireLiveSupport team. They handle our customers with professionalism and efficiency, ensuring that every interaction is aligned with our company policies. Their ability to manage queries promptly and accurately has helped us maintain a high level of customer satisfaction.What stands out most is their commitment to delivering support that not only resolves issues quickly but also meets and often exceeds customer expectations. They act as an extension of our business, representing us with care and consistency.Overall, HireLiveSupport has been a reliable partner for customer management and support, and we would highly recommend their services to any company looking to strengthen customer relations.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    Google reviews(3)5.0

  • Total Quality Call Center

    Beyond the Calls, We serve You!

    Through Total Quality Call Center, clients gain a partner dedicated to productive customer interactions and operational excellence. Our call center services deliver remarkable outcomes in customer support, sales, and omnichannel solutions...

    Top Services:

    • Business Consulting
    • Branding
    • Logo Design
    • BPO
    • HR Outsourcing
    • Show more
    Location
    Sioux Falls, South Dakota
    Number of Employees
    50 - 99
    Average Hourly Rate
    $8/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    15 Projects Listed

    Total Quality Call Center Services

    • Business Consulting
    • Branding
    • Logo Design
    • BPO
    • HR Outsourcing
    • Call Centers
    • Video Marketing
    • Social Media Marketing
    • Video Production
    • Web Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Baseline Logistics Group
    • DewRosee Cosmetics
    • Lawsen Equipment
    • DewRosee Pink Jewel
    • Bakjak Farms
    Data sourced from the agency's DesignRush profile
    Visit WebsiteView Profile

  • Zedtreeo

    Be Boundless

    Dedicated remote teams from India, starting at $5/hour. 500+ pre-vetted professionals. Operated by LegelpTech Outsourcing Pvt Ltd (ISO 27001:2022 certified). 5-day risk-free trial. 48-hour shortlist. Founded 2021 by Ashu Mishra & Chandra Prakash. Serving SMB and mid-market clients globally...

    Top Services:

    • Staff Augmentation
    • Cybersecurity
    • Accounting
    • Customer Support
    • IT Services
    • Show more
    Location
    Cheyenne, Wyoming
    Number of Employees
    250 - 499
    Average Hourly Rate
    $5/hr
    Minimal Budget
    Under $1,000

    Zedtreeo Services

    • Staff Augmentation
    • Cybersecurity
    • Accounting
    • Customer Support
    • IT Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • NDA Bound
    • NA
    • NDA
    Data sourced from the agency's DesignRush profile

    Zedtreeo Reviews & Testimonials

    • Muhammad Anas Asghar
      Muhammad Anas Asghar Manager at Everest Moving
      5.0★

      IT Services Review from Muhammad Anas Asghar

      The greatest benefit to us was the lack of a need to take someone from the ground up. Our expert was familiar with AI workflows and recommended a few improvements that streamlined our day-to-day tasks.

    • Muzamil shah
      Muzamil shah CO Manager at Howards Van line
      5.0★

      IT Services Review from Muzamil shah

      Unlike a traditional freelancer platform, where you must search through hundreds of profiles, Zedtreeo is different. They provided us with a pre-selected short list and these candidates had already been tested. This saved us hours that it would have taken and made the decision easier.

    • Saqib Jalil
      Saqib Jalil General Manager at Sinatra Moving Group
      5.0★

      IT Services Review from Saqib Jalil

      Thanks to Zedtreeo's work, the client improved lead quality, streamlined their sales process, and enhanced reporting accuracy. The team managed the project professionally, communicated clearly, and delivered milestones on time. Zedtreeo was responsive to requirements and adapted to feedback.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    DesignRush verified(3)4.6

  • MiXBS, LLC

    You Create, We Support.

    MixBS helps businesses grow by providing market research, practical strategies, and decision-making support to achieve sustainable success...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Business Consulting
    • BPO
    • Show more
    Location
    Miami, Florida
    Number of Employees
    500 - 999
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed

    MiXBS, LLC Services

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Business Consulting
    • BPO
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • CDEK
    • Buch
    • Ramayoga
    • Imark Tech
    • SovPlym
    • KNOVR
    Data sourced from the agency's DesignRush profile

    MiXBS, LLC Reviews & Testimonials

    • Kevin Swindlehurst
      Kevin Swindlehurst Airline Operations Supervisor at Flightworx Aviation
      5.0★

      Customer Support Review from Kevin Swindlehurst

      If youre looking for a partner thats flexible, highly skilled in multilingual customer support, and deeply knowledgeable in customer development and market research, MiXBS is the team you need. Their ability to adapt, deliver results, and provide top-tier support makes them stand out in the industry. We couldnt be happier with the partnershiptheyre exactly what we needed, and honestly, theyre awesome.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    DesignRush verified(1)4.3

  • Vserve Ebusiness Solutions

    VerifiedVerified by the DesignRush team for authenticity and credibility.

    All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.

    Vserve Ebusiness Solutions is an AI-powered Supply Chain Management and Ecommerce company with 10+ years of global delivery. We provide offshore teams, BPO, procurement, order and inventory management, customer support, and ecommerce solutions to reduce costs and improve efficiency...

    Top Services:

    • Logistics
    • Accounting
    • eCommerce Development
    • BPO
    • Call Centers
    • Show more
    Location
    New York City, New York
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Vserve Ebusiness Solutions Services

    • Logistics
    • Accounting
    • eCommerce Development
    • BPO
    • Call Centers
    • Web Design
    • eCommerce
    • SEO
    • Customer Support
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Traci Miller
    • Marcia Maples
    • Joseph Powell
    Data sourced from the agency's DesignRush profile

    Vserve Ebusiness Solutions Reviews & Testimonials

    • Marie M. Harris Undisclosed at Retail
      5.0★

      Customer Support Review from Marie M. Harris

      Although we have been struggling before, after expanding our influence into mountain wear and watches, it became evident that we needed some professional help. We were offering many new products, and making matters worse, we were present in different foreign markets, which mean many competitors to keep an eye on. After some consultations with the Vserve team, we had no doubts that they were the solution we had been looking for. Thanks to their proven MAP enforcement strategies, maintaining our market position is now easier. We always have accurate pricing information at our fingerprints. I must say, we are really impressed with Vserve.

    • Danielle W Undisclosed at Retail
      5.0★

      Customer Support Review from Danielle W

      Our company is grateful to have found a collaborative team in Vserve for our Product Information Management. Initially, we were unsure about the quality of product descriptions and their accessibility to our buyers. However, Vserve’s expertise in programming language and business best practices helped us to manage our complete product information and catalog pretty well. The conversion rate excelled our expectations, and our products shot up on Google rankings!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    DesignRush verified(2)4.5

  • Kenico Solutions

    Kenico Solutions & Services PVT Ltd

    Kenico Global provides inbound and outbound call center services from offices in Plymouth, Michigan and Mumbai, India, covering customer care, answering services, appointment setting, debt collections, IVR, and order processing for clients in healthcare, banking, logistics, and telecom...

    Top Services:

    • Call Centers
    Location
    Plymouth, Michigan
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000

    Kenico Solutions Services

    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Banking
    • Healthcare
    • Logistics
    Data sourced from the agency's DesignRush profile

    Kenico Solutions Reviews & Testimonials

    • Christopher Richard
      Christopher Richard Chief Executive Officer at Undisclosed
      5.0★

      AI Marketing Review from Christopher Richard

      Kenico Global Partnership has provided us with secure, scalable, cost-effective solutions to satisfy our outsourcing needs. Their dedication to the project has proved invaluable and their devotion for reliability and quality in delivering outsourcing solutions has been clearly indicated.

    • Tello Stephanie
      Tello Stephanie Owner at Undisclosed
      5.0★

      Data Science Review from Tello Stephanie

      Kenico Global is technologically advanced, proactive and highly competent outsourcing company. Their expertise helped us to tackle the company's data management needs. We will be happy to suggest them as the right outsourcing partner for helping companies in enhancing, transforming and managing the data.

    • Thomas Mular
      Thomas Mular Owner at Undisclosed
      5.0★

      Call Centers Review from Thomas Mular

      Pleased by the excellent nature of work by Kenico Global for their special attention to minuscule details. The team has steadily delivered us the levels of responsibility, expertise in customer satisfaction, technical expertise, accountability, efficiency, and service quality.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    DesignRush verified(3)4.6

  • Visionary Solutions Inc.

    Outsource Smarter. Grow Faster.

    Sales outsourcing service company delivering expert lead generation, inbound and outbound sales, and appointment setting. Scale faster, cut costs, and boost conversions with a high-performance sales team tailored to your business goals...

    Top Services:

    • Business Consulting
    • Email Marketing
    • Call Centers
    • Customer Support
    • Show more
    Location
    Miami, Florida
    Number of Employees
    100 - 249
    Average Hourly Rate
    $100/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Visionary Solutions Inc. Services

    • Business Consulting
    • Email Marketing
    • Call Centers
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Apex Growth Solutions
    • BlueWave Enterprises
    • Summit Edge Consulting
    Data sourced from the agency's DesignRush profile

    Visionary Solutions Inc. Reviews & Testimonials

    • Ruby Steward
      Ruby Steward Review from Google
      5.0★

      Ruby Steward's Review Sourced from Google

      Thank you so much for such excellent service! Very friendly and professional staff. Everyone we came in contact with was great! And the owner, Jordan Abele, was very attentive and hands on. He made sure our marketing campaign was as successful as it could be. I would highly recommend them for all of your inbound or outbound call center needs! Definitely plan to use them again in the near future.

    • Chris Mancuso
      Chris Mancuso Review from Google
      5.0★

      Chris Mancuso's Review Sourced from Google

      Visionary is a top notch organization. They strive to be more than a partner but an extension of your organization. They can handle many functions with in an organization which makes the partnership so valuable. The Visionary team constantly work on training the team to ensure any customer interaction is handled in the most effective manner. Customer retention is key for both our businesses so having a team like Visionary partnering with us ensures our customers will have a good experience when dealing with a support agent and in turn wanting to return to us as technology changes in the future.

    • Anna william
      Anna william Review from Google
      5.0★

      Anna william's Review Sourced from Google

      I am highly grateful to this company. With the expert advice and amazing services of digital marketing team of visionary now I am earning better profits every month. I really appreciate the Visionary Solutions team that help me to grow my business within a very short period of time. Thanks for the amazing results.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    Google reviews(9)5.0

  • Expertcallers

    Delivering Customer Service with a Personal Touch

    Expertcallers is known for delivering dynamic solutions that emerge from our deep expertise in inbound and outbound customer engagement. We leverage proven strategies and advanced technology to enhance our call center services, poised to drive lead generation, issue resolution, and appointment setting...

    Top Services:

    • Call Centers
    • Creative Services
    • eCommerce
    • BPO
    • Customer Support
    • Show more
    Location
    Princeton, New Jersey
    Number of Employees
    500 - 999
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed

    Expertcallers Services

    • Call Centers
    • Creative Services
    • eCommerce
    • BPO
    • Customer Support
    • Phone Answering Services
    • Market Research
    • Business Consulting
    • Transcription Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Backbone Solutions
    • Bringsy
    • Authentic Gaming
    Data sourced from the agency's DesignRush profile
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  • AnswerFirst Communications

    24/7 Live Answering, Virtual Receptionist & Call Center Solutions

    AnswerFirst helps businesses stay connected with real, helpful people answering every call day or night. No bots. No scripts. Just trained Customer Service Professionals who know how to support your customers when it matters most...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Location
    Tampa, Florida
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000

    AnswerFirst Communications Services

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • AAMCO
    • ABM
    • AFC Urgent Care
    • AFLAC
    • Bauer Food, LLC (Operates McDonald's)
    • Berkshire Hathaway
    • Brookhaven National Lab
    • Coldwell Banker
    • Century 21
    • Cushman and Wakefield
    Data sourced from the agency's DesignRush profile

    AnswerFirst Communications Reviews & Testimonials

    • LinMo
      LinMo Review from Google
      5.0★

      LinMo's Review Sourced from Google

      Porting my phone number over to Answer First was ver easy and simple. Allison was quick to find answers to my concerns and walked me through the process efficiently. I am really happy with my experience.

    • Justine Karren
      Justine Karren Review from Google
      5.0★

      Justine Karren's Review Sourced from Google

      Recently signed up with AnswerFirst and couldn't be happier! We've also received nothing but positive feedback from our clients. We also contacted support for the first time and our request was completed within a half-an-hour of creating the ticket.

    • Karen Mason
      Karen Mason Review from Google
      1.0★

      Karen Mason's Review Sourced from Google

      Extremely disappointed. After assuring me that they could pre-qualify callers, they decided that they really couldn't do that and re-wrote the scripts in such a way that I might as well use AI or even a simple voice activated call routing system. They declined even the simplest request: I wanted them to add callbacks to the first available time slot on my schedule -- NOT to schedule the callback time with the client, just to put the message on MY calendar so I would have time carved out to return the call. For some reason that was too hard for them. They did, however, send me messages that were supposedly for me, even though I had never forwarded my lines to them.The response below says they couldn't schedule a callback without the callers permission, which only proves my point that they didn't listen so they didn't get it: all I wanted them to do was add the message to call back to my calendar rather than just taking a message. How is that doing anything without the caller's consent? It was just meant to block time in MY day. Nothing more.If you couldn't qualify callers in your environment, you should have said so when I asked.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    Google reviews(493)4.7

  • Lexidesk

    Never miss the call that becomes your next case.

    Insight Dev Ltd builds Lexidesk, an AI intake system exclusively for consumer-facing law firms. We help firms answer every call and web enquiry around the clock, qualify and score leads against their own criteria, book consultations, and sync everything into their CRM automatically. Our team works hands-on...

    Top Services:

    • AI Development
    • Phone Answering Services
    • Call Centers
    • Customer Support
    • CRM Consulting
    • Show more
    Location
    Glasgow, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Lexidesk Services

    • AI Development
    • Phone Answering Services
    • Call Centers
    • Customer Support
    • CRM Consulting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • King Law Offices
    • Modern Law
    • STG Divorce Law
    • IMD Solicitors
    Data sourced from the agency's DesignRush profile
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  • Kimon Services

    Your employee costs, re-imagined lower

    Kimon Services is a UK-based company specializing in cost-effective outsourced business admin solutions, including dedicated customer support, data entry, and back-office staffing. We offer managed offshore teams and Employer of Record (EOR) services tailored to client needs, helping businesses reduce costs...

    Top Services:

    • BPO
    • Customer Support
    • Accounting
    • HR Outsourcing
    • Phone Answering Services
    • Show more
    Location
    London, United Kingdom
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000

    Kimon Services Services

    • BPO
    • Customer Support
    • Accounting
    • HR Outsourcing
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Global Guardians
    • GorillaHub
    • 21st Century AV Ltd
    • n-gage messenger
    • Meeting Store
    • PNG CR
    Data sourced from the agency's DesignRush profile

    Kimon Services Reviews & Testimonials

    • Martin F
      Martin F Review from Google
      5.0★

      Martin F's Review Sourced from Google

      Excellent company. Michael works hard to understand your needs and create a customised service around your specific requirements. The VA's have been able to accurately fulfil our scope of work and at an affordable price point.

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    Google reviews(1)5.0

  • Twin Summit AI

    We Give Business Owners Back Their Time And Money

    Twin Summit AI builds AI receptionists, back-office agents, websites and apps for small businesses. We are two operators who run our own businesses on these systems every day, so what we build for you is what we already rely on. Every project starts with a free 30-minute AI audit and a written map of where AI...

    Top Services:

    • AI Development
    • Web Design
    • Web Development
    • Phone Answering Services
    • Business Consulting
    • Show more
    Location
    Pueblo, Colorado
    Number of Employees
    Under 49
    Average Hourly Rate
    $125/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    6 Projects Listed

    Twin Summit AI Services

    • AI Development
    • Web Design
    • Web Development
    • Phone Answering Services
    • Business Consulting
    • SEO
    • AEO
    • eCommerce Development
    • Mobile App Development
    • PPC
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Lost Sheep Salon
    • Rice Equipment
    • KushKations
    Data sourced from the agency's DesignRush profile
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  • SignMore

    24/7 live answering for property professionals - real people, not bots

    SignMore is a call center company committed to elevating client engagement through 24/7 live support, bilingual answering, and CRM integration. Our broad client portfolio is a reflection of our proficiency in lead qualification, emergency response, and appointment coordination within the niche...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Location
    Portland, Oregon
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000

    SignMore Services

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • McGraw Realtors
    • XS Asset Management
    • Chido Real Estate Investments
    • The Agency
    • ONXHomes
    • Quantive Property Management
    • Lang Management
    • RE/MAX
    • Keller Williams Heritage
    • Terra Bella Property Management
    Data sourced from the agency's DesignRush profile

    SignMore Reviews & Testimonials

    • Nick Resto
      Nick Resto Review from Google
      5.0★

      Nick Resto's Review Sourced from Google

      We're 30 days into using SignMore service, and I'm happy with the way the call flow is set up, and their communication has been excellent.

    • Fred Paskell
      Fred Paskell Review from Google
      5.0★

      Fred Paskell's Review Sourced from Google

      Amazing customer service and great functionality! Seemless integration into setting appointments and they are always trying to make sure they are exceeding my expectations. Highly recommend! Raving Fan Here!! 👍🏼👍🏼

    • Stasia Creek 406 East Realty
      Stasia Creek 406 East Realty Review from Google
      5.0★

      Stasia Creek 406 East Realty's Review Sourced from Google

      Professional and consistent customer service and well trained responsive agents that manage phone calls. Setup was super easy and they went above and beyond to work with Google Voice. I highly recommended!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    Google reviews(23)4.6

  • Ascent BPO Services

    BPO Company India | Call Center Outsourcing | Ascent BPO

    Ascent BPO Services focuses on delivering quality call center outsourcing and customer care services. Our dedication to client satisfaction ensures high‑quality results in data entry, conversion, and support...

    Top Services:

    • BPO
    • Call Centers
    • Business Consulting
    • HR Outsourcing
    • Customer Support
    • Show more
    Location
    Noida, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    3 Projects Listed

    Ascent BPO Services Services

    • BPO
    • Call Centers
    • Business Consulting
    • HR Outsourcing
    • Customer Support
    • Phone Answering Services
    • SEO
    • Cloud Consulting
    • Web Development
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Guwahati University
    • Silver Pumps & Motors
    • Pradhan Mantri Kaushal Vikas Yojana
    • IndiaMART
    • HDFC Bank
    Data sourced from the agency's DesignRush profile

    Ascent BPO Services Reviews & Testimonials

    • Tarun Badhautiya
      Tarun Badhautiya Review from Google
      5.0★

      Tarun Badhautiya's Review Sourced from Google

      I was looking for a reliable BPO Projects provider to support my business operations, and my experience with Ascent BPO has been positive. The team explained the project requirements clearly and provided good support throughout the process. Communication has been smooth, and the overall workflow has been easy to manage. I appreciate their professional approach and timely coordination. The project has been helpful for my business, and I am happy with the progress so far. I would recommend Ascent BPO to businesses looking for BPO project opportunities and professional support.

    • Anita Balodi
      Anita Balodi Review from Google
      5.0★

      Anita Balodi's Review Sourced from Google

      Ascent BPO stands out as a dependable BPO Projects Provider. Their staff is knowledgeable and helped us understand the onboarding process step by step. The overall experience was smooth and well organized.

    • Shivani bhardwaj
      Shivani bhardwaj Review from Google
      5.0★

      Shivani bhardwaj's Review Sourced from Google

      Ascent BPO Services has been a trustworthy partner for our business requirements. Their professionalism, timely support, and commitment to quality make them stand out. The team is knowledgeable and always ready to assist. Highly satisfied with their services.

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    Google reviews(320)4.3

  • Hit Rate Solutions

    Hit Rate Solutions: Affordable Call Center ForSMEs US Businesses

    Hit Rate Solutions provides high-quality customer support for global brands. As call center experts, reliability underscores our approach to inbound and outbound communications, wherein we help businesses exceed customer expectations daily...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Location
    Chicago, Illinois
    Number of Employees
    100 - 249
    Average Hourly Rate
    $7/hr
    Minimal Budget
    Under $1,000

    Hit Rate Solutions Services

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Mark Medeiros
    • David Tillman
    • Sandy Zell
    Data sourced from the agency's DesignRush profile

    Hit Rate Solutions Reviews & Testimonials

    • Jeremy Kihonge
      Jeremy Kihonge Review from Google
      5.0★

      Jeremy Kihonge's Review Sourced from Google

      I had an excellent experience working with Hit Rate Solutions. From start to finish, their team was professional, responsive, and committed to delivering results. Communication was clear throughout the process, and they took the time to answer questions and ensure everything was handled efficiently.The level of customer service exceeded my expectations, and it was evident that they genuinely care about their clients’ success and satisfaction. The entire experience was smooth, well-organized, and stress-free.I highly recommend Hit Rate Solutions to anyone looking for a reliable company that values professionalism, transparency, and customer support. Thank you to the team for a great experience!

    • ComfortMax Energy
      ComfortMax Energy Review from Google
      5.0★

      ComfortMax Energy's Review Sourced from Google

      They’ve been really great to work with. Prompt, responsive, and truly committed to quality and customer satisfaction. Communication is always clear and efficient, and they make the process easy from start to finish.I’ve had a very positive experience overall. They are professional, reliable, and consistently focused on improving and tailoring their services to better support their clients. It’s clear they take feedback seriously and strive to deliver great results.I would definitely recommend them to anyone looking for dependable telemarketing support.

    • Johnny Cardenas
      Johnny Cardenas Review from Google
      5.0★

      Johnny Cardenas's Review Sourced from Google

      HitRate has been amazing from the start. To onboarding, account manager communications, and the associate we oversee have been excellent. Very pleased with the way this partnership has gone and excited to see us grow with them as well. Highly recommend their services.

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    Google reviews(9)5.0

  • Starry Solutions

    Maximize Your Opportunities With a Virtual Receptionist - We Never Miss a Call!

    Starry Solutions is more than just a virtual receptionist; we act as an extension of your team. Our US-based team learns the ins and outs of your home service business, providing knowledgeable answers to build rapport with every caller. Regain your work-life balance, increase lead conversion, and nurture...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    San Diego, California
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Starry Solutions Services

    • Phone Answering Services
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Home & Garden Industry
    • Legal Industry
    • Health Care Industry
    • Financial Industry
    Data sourced from the agency's DesignRush profile
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  • Transform Targets

    Beyond Standard Solutions

    Transform Targets helps organizations scale operational capacity without increasing internal overhead. We provide skilled professionals who integrate directly into existing workflows, enabling businesses to operate efficiently while maintaining full visibility and control. Our focus is simple: support the...

    Top Services:

    • BPO
    • Customer Support
    • Logistics
    • Call Centers
    • Business Consulting
    • Show more
    Location
    McKinney, Texas
    Number of Employees
    50 - 99
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Transform Targets Services

    • BPO
    • Customer Support
    • Logistics
    • Call Centers
    • Business Consulting
    • CRM Consulting
    • eCommerce
    • Market Research
    • Phone Answering Services
    • Staff Augmentation
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Construction Industry
    • Transportation & Logistics Industry
    • Insurance Industry
    Data sourced from the agency's DesignRush profile

    Transform Targets Reviews & Testimonials

    • Abu Moosa
      Abu Moosa Review from Google
      5.0★

      Abu Moosa's Review Sourced from Google

      Exceptional offshore staffing service! Their 23-person team is highly skilled, responsive, and truly feels like an extension of our own company. From onboarding to daily operations, everything was seamless and professional. They saved us time, cost, and hiring hassle. Highly recommended.

    • Abu Moosa
      Abu Moosa Review from Google
      5.0★

      Abu Moosa's Review Sourced from Google

      Exceptional offshore staffing service! Their 23-person team is highly skilled, responsive, and truly feels like an extension of our own company. From onboarding to daily operations, everything was seamless and professional. They saved us time, cost, and hiring hassle. Highly recommended!

    • Zayan Hassan
      Zayan Hassan Review from Google
      5.0★

      Zayan Hassan's Review Sourced from Google

      Excellent support across chat, email, and social media.The team is responsive, professional, and always helpful.They provide a smooth and consistent customer experience.

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    Google reviews(1)5.0

  • CureMD

    Let's Save Lives Together

    CureMD's physician billing services are easy and stress free Our team of experts will handle all the complex details, so you can focus on providing excellent patient care...

    Top Services:

    • Software Testing
    • AI Development
    • Software Development
    • CRM Consulting
    • Call Centers
    • Show more
    Location
    New York City, New York
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $35/hr
    Minimal Budget
    Under $1,000

    CureMD Services

    • Software Testing
    • AI Development
    • Software Development
    • CRM Consulting
    • Call Centers
    • Market Research
    • Customer Support
    • Event Marketing
    • Digital Marketing
    • Mobile App Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Eastside Gynecology
    • Gaston County
    • Care Health & Fitness
    • Denvill Diagnostics
    Data sourced from the agency's DesignRush profile

    CureMD Reviews & Testimonials

    • Lolita Prieto
      Lolita Prieto Review from Google
      5.0★

      Lolita Prieto's Review Sourced from Google

      I HAVE NEVER WORKED WITH SUCH A DETAILED AND ACCOUNTIBLE CREDETIALING CO. RON DAVIS WAS AMAZING. HE HAD PATIENCE AND GUIDED ME STEP BY STEP. HE IS NOW OUR CREDENTIALING COMPANY.

    • ira cantor
      ira cantor Review from Google
      5.0★

      ira cantor's Review Sourced from Google

      Liam and his billing team have consistently delivered outstanding service. Their dedication, accuracy, and proactive mindset set them apart. Even in the face of complex billing challenges, they respond with clarity and efficiency, ensuring every detail is handled with care. Liam’s leadership reflects a deep understanding of the process and a strong commitment to excellence, which clearly influences the entire team. Their responsiveness, collaborative approach, and problem-solving abilities make them a truly invaluable partner. It’s a pleasure to work with such a reliable and high-performing team.

    • Christopher Kelley
      Christopher Kelley Review from Google
      5.0★

      Christopher Kelley's Review Sourced from Google

      Liam and his billing team have been truly exceptional. Their dedication, precision, and proactive approach consistently stand out. They handle even the most complex billing scenarios with remarkable efficiency and clarity, ensuring that nothing falls through the cracks. Liam leads with professionalism and a deep understanding of the process, setting a high standard for the entire team. Their responsiveness, problem-solving mindset, and collaborative attitude have made them an indispensable part of the operation. It’s genuinely a pleasure to work with such a committed and high-performing team.

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    Google reviews(69)4.3

  • Docs Medical Billing

    Smart Billing Partner

    Nationwide medical billing & revenue cycle management for healthcare providers billing, coding, credentialing, and HIPAA-compliant claims support...

    Top Services:

    • Digital Services
    • AEO
    • SEO
    • PPC
    • Accounting
    • Show more
    Location
    Madera, California
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000

    Docs Medical Billing Services

    • Digital Services
    • AEO
    • SEO
    • PPC
    • Accounting
    • Phone Answering Services
    • HR Outsourcing
    • Call Centers
    • CRM Consulting
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Your Precious Dream
    • Kimberly Riggi
    • Robertson Counselling
    Data sourced from the agency's DesignRush profile

    Docs Medical Billing Reviews & Testimonials

    • Kara Brock
      Kara Brock Review from Google
      5.0★

      Kara Brock's Review Sourced from Google

      Sam has been excellent for my podiatry practice. He responds quickly and follows through on any concerns. My reimbursement has gone up significantly since transitioning to Docs medical. They also provide credentialing services and have been very helpful

    • Hema Majeno
      Hema Majeno Review from Google
      5.0★

      Hema Majeno's Review Sourced from Google

      Docs Medical Billing has been helping my practice since I started last year. They get things done on time. They help my front and back staff to check eligibility, they help me set up.portals for insurances, and do their diligence on claims. They also help me find a web designer.I highly recommend them 👌

    • Catherine Abbaa
      Catherine Abbaa Review from Google
      5.0★

      Catherine Abbaa's Review Sourced from Google

      My experience with Peter and his team and the entire Docs Medical Billing LLC in handling my complex billing was very professional, reliable and smooth. The quality of their services far exceeded my expectations. The services was outstanding. I will continue to work with them and recommend them to anyone

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    Google reviews(33)5.0

  • Veza Reception

    24/7 Legal Answering Built For Law Firms

    Veza Reception is a legal answering service built specifically for law firms. We provide 24/7 live call answering, legal intake support, and dedicated receptionist teams trained to handle calls for law firms with professionalism, warmth, and consistency...

    Top Services:

    • Phone Answering Services
    Location
    Phoenix, Arizona
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000

    Veza Reception Services

    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Estate Planning Law Center
    • Noha Immigration
    • Guardian Tax Law
    Data sourced from the agency's DesignRush profile

    Veza Reception Reviews & Testimonials

    • Adan Solis
      Adan Solis Review from Google
      5.0★

      Adan Solis's Review Sourced from Google

      I use Veza for my law firm. Their service has been super convenient for my practice. It helps us never miss a call. My favorite part is that i have not once felt pressured for the upsell. That alone is worth going with them.

    • Christopher Thogmartin
      Christopher Thogmartin Review from Google
      5.0★

      Christopher Thogmartin's Review Sourced from Google

      I needed a more cost-effective answering service that could follow a script and/or special instructions, for a competitive per-minute price model. I inquired, was contacted shortly thereafter by Momir, the owner, and he had me set up within a week. Full marks for doing exactly what I hired them to do. No complaints.

    • Kyle Madigan
      Kyle Madigan Review from Google
      5.0★

      Kyle Madigan's Review Sourced from Google

      We’ve worked with this service since October and have been very pleased. They are professional, reliable, and represent our firm well with clients. Communication is easy, expectations are followed, and they’ve been a strong operational support for our team. Highly recommended.

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    Google reviews(10)5.0

  • Wazowski Outsourcing

    every call is a connection and every interaction is an opportunity.

    Founded in 2019, our call center has swiftly risen to prominence delivering expectational customer service solutions. Celebrating five years of consistent growth, we've reached the pinnacle of our industry. Join us in our journey to success where we prioritize your CSaT and unprecedent performance...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    • Business Consulting
    • HR Outsourcing
    • Show more
    Location
    Cairo, Egypt
    Number of Employees
    250 - 499
    Average Hourly Rate
    $8/hr
    Minimal Budget
    Under $1,000

    Wazowski Outsourcing Services

    • Call Centers
    • BPO
    • Customer Support
    • Business Consulting
    • HR Outsourcing
    • Digital Marketing
    • Affiliate Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • AS Auto Moto Sale
    • Boca Connections
    • Folsay Investments
    • Silverlight
    Data sourced from the agency's DesignRush profile

    Wazowski Outsourcing Reviews & Testimonials

    • Mohamed Ahmad
      Mohamed Ahmad Review from Google
      1.0★

      Mohamed Ahmad's Review Sourced from Google

      They're enslaving people.They took four people in a batch and didn't accept any of them, nor did they compensate them for the lost time. So why did they accept them in the first place? They're enslaving people.

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    Google reviews(22)3.8

  • Cognexa AI

    Empower Your Business With AI Solutions

    Cognexa is an AI automation agency helping businesses work smarter through intelligent workflows, AI powered agents, and cutting-edge web solutions. From voice and WhatsApp AI agents to custom CRMs, lead generation, and social media automation we build the systems that let your business run itself...

    Top Services:

    • AI Development
    • Software Development
    • Phone Answering Services
    • Web Development
    • Social Media Marketing
    • Show more
    Location
    Centurion, South Africa
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000

    Cognexa AI Services

    • AI Development
    • Software Development
    • Phone Answering Services
    • Web Development
    • Social Media Marketing
    • Mobile App Development
    • Business Consulting
    • Advertising
    • Digital Marketing
    • Digital Strategy
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Nike
    • Prada
    • Jeep
    • Mercedes
    • Porsche
    • Burger King
    • KFC
    • Klook
    • Maestro
    • Woolworths
    Data sourced from the agency's DesignRush profile
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    Google reviews(4)4.0

  • Optimized EA

    Support You Can Trust. Results You Can Measure.

    Optimized EA was built for business owners who need more than a calendar babysitter - we bring brains, strategy, and a get-it-done mindset to your corner...

    Top Services:

    • BPO
    • Business Consulting
    • Branding
    • Logo Design
    • Show more
    Location
    Terra Alta, West Virginia
    Number of Employees
    Under 49
    Average Hourly Rate
    $38/hr
    Minimal Budget
    Under $1,000

    Optimized EA Services

    • BPO
    • Business Consulting
    • Branding
    • Logo Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Corporate Services Industry
    • Finance Industry
    • Transportation & Logistics Industry
    Data sourced from the agency's DesignRush profile
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  • Instant Solution

    Effortlessly Accurate, Every Time

    Instant Solution is a top BPO company in Bangladesh, offering world-class call center, data management, and business support services globally. With expertise in data processing, customer support, healthcare BPO, and e-commerce, we ensure secure, accurate, and efficient solutions. Operating in Bangladesh and...

    Top Services:

    • BPO
    • Business Consulting
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Dhaka, Bangladesh
    Number of Employees
    Under 49
    Average Hourly Rate
    $8/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Instant Solution Services

    • BPO
    • Business Consulting
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Transcription Services
    • Translation Services
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Health Care Industry
    • Dental Industry
    • Corporate Services Industry
    Data sourced from the agency's DesignRush profile
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    Google reviews(3)5.0

  • Eminenture

    Innovation Driven Transformation

    Eminenture is an ISO-certified, NASSCOM-member BPM & Digital Transformation company. Since 2011, we drive ROI using AI, Data Analytics, Tech Development, Research & Consulting, and Process Automation for clients across 19+ countries...

    Top Services:

    • Market Research
    • BPO
    • IT Services
    • Managed Services
    • Call Centers
    • Show more
    Location
    Delhi, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000

    Eminenture Services

    • Market Research
    • BPO
    • IT Services
    • Managed Services
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Business Consulting
    • Digital Marketing
    • Web Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • CEAT
    • TATA
    • Amazon
    • Piramal
    Data sourced from the agency's DesignRush profile

    Eminenture Reviews & Testimonials

    • anoop sharma
      anoop sharma Review from Google
      1.0★

      anoop sharma's Review Sourced from Google

      Worst company ever no carrer growth no high incentive not giving good increment forget about ot pays they tell you you are family in case of ot but for ot pavs we are not it management issue No medical benefit no any pf and company if ful of politician with full of politics.Do join this company they will keep your emplyment status on hold due to project issue and dont give that payment when you are or nold.It's a very bad company, there is no growth in it. Don't ever join it, and their salary is extremely poor. They completely wasted my time

    • Nilesh Kushwaha
      Nilesh Kushwaha Review from Google
      5.0★

      Nilesh Kushwaha's Review Sourced from Google

      The work culture at Eminenture is simple and stress-free. People respect your space, listen to your opinions, and actually care about your growth.There’s a healthy balance between fun and focus, you can laugh, learn, and work all in one day.And yes, doing the actual work becomes more enjoyable because of this.

    • Lowrence Sen
      Lowrence Sen Review from Google
      5.0★

      Lowrence Sen's Review Sourced from Google

      “I had an outstanding experience with Eminenture! Their expertise in business process outsourcing, data management, and IT services is truly commendable. The team is highly professional, efficient, and dedicated to delivering top-notch solutions. From the initial consultation to project execution, everything was handled seamlessly. Their attention to detail, innovative approach, and commitment to excellence set them apart from the competition. I highly recommend Eminenture to any business looking for reliable and result-driven outsourcing services. A fantastic company with exceptional service!”

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    Google reviews(151)3.8

  • Workeely

    Crafting your Ideas

    Workeely is your comprehensive solution hub. We provide a range of services including Website Design, Graphics, CV and Resume Writing, Virtual Assistance, Copywriting, and more. Our proficient team ensures top-quality solutions that foster your business's success in the digital era. We stand by our commitment...

    Top Services:

    • Graphic Design
    • Design Services
    • Web Design
    • Web Development
    • WordPress Website Design
    • Show more
    Location
    Twin Falls, Canada
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000

    Workeely Services

    • Graphic Design
    • Design Services
    • Web Design
    • Web Development
    • WordPress Website Design
    • SEO
    • Digital Marketing
    • Social Media Marketing
    • BPO
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Andgo Systems
    • BluEarth Renewables Inc.
    • Birchcliff Energy Ltd.
    • Great Little Box Company Ltd.
    • Trialto Wine Group Ltd.
    • More Than Just Feed Inc.
    • Visier Inc.
    Data sourced from the agency's DesignRush profile
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  • Callvix Solutions

    Human Call Handling For U.S. Pest Control Companies

    Human call handling and appointment booking for U.S. pest control companies. Inbound, missed-call and overflow coverage, with optional paid after-hours and weekend add-ons...

    Top Services:

    • Call Centers
    Location
    Marlton, New Jersey
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000

    Callvix Solutions Services

    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Home & Garden Industry
    • Media & Communications Industry
    • Corporate Services Industry
    Data sourced from the agency's DesignRush profile
    Visit WebsiteView Profile

  • iTwelve Tech Solutions

    Innovating Today, Shaping Tomorrow

    iTwelve Tech is a web development and digital marketing company based in New Delhi, India, with offices in Dwarka and Gurgaon. Founded with a clear mission to help businesses build, grow, and scale their online presence, iTwelve Tech serves startups, local businesses, and growing brands across India, the...

    Top Services:

    • Branding
    • Digital Marketing
    • SEO
    • PPC
    • AI Development
    • Show more
    Location
    Gurgaon, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    3 Projects Listed

    iTwelve Tech Solutions Services

    • Branding
    • Digital Marketing
    • SEO
    • PPC
    • AI Development
    • Call Centers
    • Advertising
    • CRO
    • Software Development
    • Mobile App Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Lezino
    • Globaloaps
    • Takeittasty
    • MMAfitzone
    • SCESindia
    Data sourced from the agency's DesignRush profile
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  • Conversational LLC.

    We Provide The Right Virtual Receptionist or Answering Service for Your Business.

    At Conversational we serve a variety of business types. Our Staff are specialty trained members of each of those mentioned administrative groups, who excel at their work. The receptionists love dealing with the different cultures and research your business to portray the right fit for you...

    Top Services:

    • Phone Answering Services
    • Customer Support
    • Call Centers
    Location
    Fredericksburg, Virginia
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000

    Conversational LLC. Services

    • Phone Answering Services
    • Customer Support
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Legal Industry
    • Dental Industry
    • Finance Industry
    Data sourced from the agency's DesignRush profile
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  • TLH Services Private Limited

    Ultimate Destination For All Your Business Needs.

    Established in 2010, The Last Hope brings over 14 years of international expertise in transforming businesses with exceptional website designing, digital marketing & graphic designing services. Our dedicated team has successfully served thousands of satisfied clients worldwide, delivering tailored solutions...

    Top Services:

    • WordPress Website Design
    • eCommerce Development
    • Web Development
    • Web Design
    • Digital Marketing
    • Show more
    Location
    Gurgaon, India
    Number of Employees
    50 - 99
    Average Hourly Rate
    $30/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    6 Projects Listed

    TLH Services Private Limited Services

    • WordPress Website Design
    • eCommerce Development
    • Web Development
    • Web Design
    • Digital Marketing
    • Graphic Design
    • Mobile App Development
    • Business Consulting
    • BPO
    • HR Outsourcing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Max Healthcare
    • Boston Wholesale
    • Nephro Cure
    • Cladien
    • Sojanya
    • Pi Agro Farms
    • Premnath Rail
    • Just Office Ltd
    Data sourced from the agency's DesignRush profile
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  • Logical Moderator Solutions

    Innovation is the key to sustainability!

    LMS is unique in her way of operating. We implement High Performance Work Systems, driven by innovative thinking. This allows us to prioritize the Quality and Quantity of our services. Our skilled workforce is eager to get the job done!...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • BPO
    • Customer Support
    • HR Outsourcing
    • Show more
    Location
    Paramaribo, Suriname
    Number of Employees
    100 - 249
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000

    Logical Moderator Solutions Services

    • Call Centers
    • Phone Answering Services
    • BPO
    • Customer Support
    • HR Outsourcing
    • Public Relations
    • Business Consulting
    • Managed Services
    • Big Data Analytics
    • Digital Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Work With Us
    • The Courier Consultancy and Services
    • Voxnode
    • Harlem Next
    • Mcxcess
    • Mellow Media
    • Gouden Gids
    Data sourced from the agency's DesignRush profile
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  • Answer United

    Award Winning Quality Driven

    For over 60 years, Answer United has been a trusted leader in the answering services industry, providing call center and live telephone answering services to businesses of all sizes. We offer 24/7 support to ensure seamless customer interactions that help businesses grow while keeping costs down...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • Staff Augmentation
    • Show more
    Location
    Kalamazoo, Michigan
    Number of Employees
    50 - 99
    Minimal Budget
    Under $1,000

    Answer United Services

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • Staff Augmentation
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Food and Beverage Industry
    • Energy & Mining Industry
    • Health Care Industry
    Data sourced from the agency's DesignRush profile

    Answer United Reviews & Testimonials

    • Jackie B
      Jackie B Review from Google
      1.0★

      Jackie B's Review Sourced from Google

      Extremely disappointing experience with Answer United. We signed up expecting a professional answering service that would follow our script, properly represent our company, and provide transcripts/recordings of calls as promised. None of that happened.Within the first weekend of service, we lost multiple jobs due to calls being handled poorly and the script not being followed. The representatives often sounded unfamiliar with our business and procedures, which reflected badly on our company.When we requested transcripts and recordings, we were told would be available; they were never provided. Customer service was also very frustrating to deal with. When I asked for a refund because the service was not delivered as agreed, I was told they had already invested time setting up the account and script. We invested employee time into that process as well, only for the agreed-upon procedures to be ignored.After bringing up these issues, communication largely stopped, and calls/emails went unanswered. Based on our experience, I would strongly recommend looking elsewhere if you want an answering service that will professionally represent your business.

    • Deep R
      Deep R Review from Google
      3.0★

      Deep R's Review Sourced from Google

      I used their service for a little over a year. They are very good at taking calls and usually answer them promptly. They would then pass on the message via email, though often some things in the message didn't make it across. However, if that was all I needed, then an answering machine would have been enough, I hired them as a virtual receptionist and to make appointments. Ultimately I left their service because, after more than a year they seemed to know very little about my business, they routinely had trouble answering callers' basic questions about the business. They often bungled appointment taking and I felt they were costing me business.I worked with them multiple times to change the script but still to no avail, they just didn't do a very good job as a VR.I think using them as a message-taking service is fine but would not expect anything more of them.

    • Mairreaner Johnson
      Mairreaner Johnson Review from Google
      5.0★

      Mairreaner Johnson's Review Sourced from Google

      One of the most best call centers ever!!!! Thank you for being so nice and yet professional! I really loved working there and can’t wait to go back

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    Google reviews(22)3.6

  • Virtual Staffer PH

    Connecting U.S. Businesses with Top Filipino Talent

    Virtual Staffer PH is a Philippines-based recruitment and staffing agency connecting U.S. businesses with skilled Filipino professionals. We specialize in recruiting virtual assistants, bookkeepers, accountants, administrative staff, customer support representatives, and remote professionals. Our services...

    Top Services:

    • BPO
    • HR Outsourcing
    • Accounting
    • Customer Support
    • Show more
    Location
    St. Louis, Missouri
    Number of Employees
    Under 49
    Average Hourly Rate
    $40/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Virtual Staffer PH Services

    • BPO
    • HR Outsourcing
    • Accounting
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Orderna
    • Venturegrowthhub
    • Taxpert
    • Enkarto
    Data sourced from the agency's DesignRush profile
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  • SureCall

    Focused on Customer Satisfaction

    SureCall stands as a 24/7/365 outsourced customer support and multimedia contact center, uniquely distinguished by its cutting-edge technology, adaptable architecture, and streamlined programs...

    Top Services:

    • Customer Support
    • Call Centers
    • Phone Answering Services
    • BPO
    • Show more
    Location
    Denver, Colorado
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000

    SureCall Services

    • Customer Support
    • Call Centers
    • Phone Answering Services
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Finance Industry
    • Retail Industry
    • Automotive Industry
    Data sourced from the agency's DesignRush profile

    SureCall Reviews & Testimonials

    • Kassy's Locker
      Kassy's Locker Review from Google
      5.0★

      Kassy's Locker's Review Sourced from Google

      Surecall Experts is a top-tier BPO call center known for exceptional customer service and professional outsourcing solutions. They offer businesses reliable support in areas such as customer care, technical assistance, and more. A good partner for your business!

    • Helius
      Helius Review from Google
      5.0★

      Helius's Review Sourced from Google

      SureCall Experts provides excellent customer service through their call centre services. Their team's experience and efficiency come through, as they respond quickly to all questions. A reliable partner for smooth customer interactions.

    • Julie Berdin
      Julie Berdin Review from Google
      5.0★

      Julie Berdin's Review Sourced from Google

      We have been a client of Surecall for well over 10 years. Surecall is an extension of our business and we continue to work closely with their team to ensure a high level of customer service.

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    Google reviews(5)5.0

  • Acrion.ai

    AI Built Around Your Business

    Acrion.ai is a Knoxville, TN company that builds AI Employees for non-medical home care agencies across the US. An AI Employee handles a full role end to end: answering every inbound call with proper intake, texting new inquiries within 60 seconds to engage and qualify them, managing online reputation, and...

    Top Services:

    • Business Consulting
    • Digital Services
    • AI Development
    • CRO
    • Reputation Management
    • Show more
    Location
    Knoxville, Tennessee
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000

    Acrion.ai Services

    • Business Consulting
    • Digital Services
    • AI Development
    • CRO
    • Reputation Management
    • Phone Answering Services
    • AEO
    • Digital Strategy
    • SEO
    • Web Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Visiting Angels - Fredericksburg, VA
    • Right at Home - Orlando, FL
    • Right at Home - Eastern Hillsborough, FL
    • Right at Home - Durham, NC
    Data sourced from the agency's DesignRush profile
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  • ScaleWiseVA

    We run the day-to-day of your Shopify store

    ScaleWise VA runs Shopify stores day to day: orders and order exceptions, the customer inbox, product listings, stock and supplier follow-ups, and Klaviyo email. A team of ten in Islamabad covers US, UK, European and Australian hours. Every recurring task runs on a written procedure, and every store has a...

    Top Services:

    • eCommerce Development
    • eCommerce
    • Customer Support
    • Email Marketing
    • Social Media Marketing
    • Show more
    Location
    Islamabad, Pakistan
    Number of Employees
    Under 49
    Average Hourly Rate
    $8/hr
    Minimal Budget
    Under $1,000

    ScaleWiseVA Services

    • eCommerce Development
    • eCommerce
    • Customer Support
    • Email Marketing
    • Social Media Marketing
    • CRO
    • Web Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Mistfall
    • BdeBoda
    • Rera Jewels
    Data sourced from the agency's DesignRush profile
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  • NexRep

    Human-Focused.

    Offering Contact & Call Center Services. Experience is everything. At NexRep, we know that creating exceptional experiences for our Marketplace Contractors inspires them to create exceptional customer experiences...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • BPO
    Location
    Portland, Maine
    Number of Employees
    250 - 499
    Minimal Budget
    Under $1,000

    NexRep Services

    • Call Centers
    • Phone Answering Services
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Sprint
    • Marmot
    • Glossier.
    Data sourced from the agency's DesignRush profile
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  • Vallu

    Premium Answering Services for Law Firms.

    VALLU is a premium answering service tailored for law firms and attorneys, enhancing client engagement with a blend of human touch and technology. Specializing in professional call handling, message taking, and appointment scheduling, VALLU streamlines communications, elevating client experiences while...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Location
    Mesa, Arizona
    Number of Employees
    50 - 99
    Minimal Budget
    Under $1,000

    Vallu Services

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Ktenas Law
    • Clarity Family Law
    • Touma Law Group
    • Dohman Law
    • Marks Law Group
    Data sourced from the agency's DesignRush profile
    Visit WebsiteView Profile

  • A Message Center, Inc

    People Answering People.

    At Message Center, Inc., we tailor service and agent training to meet your unique requirements, offering competitive rates and ensuring our staff handles your customers with professionalism and reliability. With our receptionists on hand, you'll never miss a chance to engage with potential customers, whether...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Millville, New Jersey
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000

    A Message Center, Inc Services

    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Healthcare Industry
    • Retail Industry
    • Real Estate Industry
    • Government Industry
    Data sourced from the agency's DesignRush profile
    Visit WebsiteView Profile

  • RedBox Media

    Set up Your Website With our help.

    RedBox Media is a creative tech studio blending innovative web design, digital marketing, and IT solutions for businesses that demand bold, mordern results...

    Top Services:

    • Web Design
    • Graphic Design
    • Mobile App Development
    • Video Production
    • SEO
    • Show more
    Location
    Katlehong, South Africa
    Number of Employees
    Under 49
    Average Hourly Rate
    $5/hr
    Minimal Budget
    Under $1,000

    RedBox Media Services

    • Web Design
    • Graphic Design
    • Mobile App Development
    • Video Production
    • SEO
    • BPO
    • Transcription Services
    • Customer Support
    • Social Media Marketing
    • Logo Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Food and Beverage Industry
    • Software & IT Services Industry
    • eCommerce Industry
    • Delivery & Takeaway Industry
    • Electronics Industry
    • Construction Industry
    • Consumer Goods Industry
    • Entertainment Industry
    Data sourced from the agency's DesignRush profile

    RedBox Media Reviews & Testimonials

    • Bongani Molatana
      Bongani Molatana Review from Google
      5.0★

      Bongani Molatana's Review Sourced from Google

      I am incredibly grateful to Realbox Media Pty Ltd for their outstanding customer care. From start to finish, Tshepang (Realbox Media) handled the registration of my business with exceptional professionalism and dedication. What could have been a stressful process was made effortless thanks to his guidance, clear communication, and proactive support.He went above and beyond, keeping me updated at every stage and ensuring everything was done accurately and efficiently. His commitment to helping his clients succeed is truly commendable.If you're looking for a company that not only delivers results but also genuinely cares about your journey, I highly recommend Realbox Media Pty Ltd. They have earned my full trust and appreciation!

    • Quanta Sebetseba
      Quanta Sebetseba Review from Google
      5.0★

      Quanta Sebetseba's Review Sourced from Google

      Great work, quality service…the team goes an extra mile to ensure your needs a met.

    • Thabang Ngomane
      Thabang Ngomane Review from Google
      5.0★

      Thabang Ngomane's Review Sourced from Google

      Really great & speedy service and care for us their customers. I'm beyond pleased with their service!

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    Google reviews(11)4.9

  • SwiftCall

    AI Solutions For Businesses

    SwiftCall is a Chicago-based AI automation agency that helps businesses streamline communication through 24/7 AI-powered call answering, lead capture, appointment booking, workflow automation, and customer engagement solutions. By combining intelligent voice agents with custom automation systems, SwiftCall...

    Top Services:

    • Digital Services
    • Web Design
    • AI Development
    • CRM Consulting
    • Cloud Consulting
    • Show more
    Location
    Naperville, Illinois
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    Under $1,000

    SwiftCall Services

    • Digital Services
    • Web Design
    • AI Development
    • CRM Consulting
    • Cloud Consulting
    • Phone Answering Services
    • Call Centers
    • Business Consulting
    • Mobile App Development
    • Web Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Corporate Services Industry
    • AI Industry
    • Design Industry
    Data sourced from the agency's DesignRush profile
    Visit WebsiteView Profile

  • Cyber Hospitality

    Your IT Partner.

    Cyber Hospitality LLC is your go-to IT partner for comprehensive solutions in IT services, software development, digital marketing, hotel management, business process outsourcing, and accounting. We provide cutting-edge technology solutions to boost your business's online presence and operational efficiency...

    Top Services:

    • Digital Marketing
    • SEO
    • BPO
    Location
    Sheridan, Wyoming
    Number of Employees
    Under 49
    Average Hourly Rate
    $15/hr
    Minimal Budget
    Under $1,000

    Cyber Hospitality Services

    • Digital Marketing
    • SEO
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Microsoft
    • We4HR
    • Bluegrey Technologies India Private Limited
    • Shift4
    Data sourced from the agency's DesignRush profile

    Cyber Hospitality Reviews & Testimonials

    • Michael Angelo Calabro
      Michael Angelo Calabro Review from Google
      5.0★

      Michael Angelo Calabro's Review Sourced from Google

      I checked in for a 10 day stay here at the HomeTowne Suites by Red Roof Inn and when I tried to connect to WiFi through Chromecast all I got were warnings that it was unsecured, etc. I saw a magnet on the refrigerator in my room and it said if there was any problem connecting to WiFi, call customer support and it had a phone number and specified that it was available 24/7! So I called and whoever answered was very kind and patient with me (which was unexpected and greatly appreciated). He asked me a few questions and had to walk me through the procedure but wasn’t condescending or rude. He was the opposite which was patient, kind and understanding. Thank God there are still nice people out there. It gives me hope for humanity. My problem connecting to WiFi was resolved quickly and satisfactory. 🙏🏻

    • Maddy Stewart
      Maddy Stewart Review from Google
      5.0★

      Maddy Stewart's Review Sourced from Google

      EXTREMELY easy and helpful customer service staff! My hotel room wifi was not working and he fixed it immediately and made sure it was working for the remainder of my stay. I was very pleased!

    • Mark
      Mark Review from Google
      5.0★

      Mark's Review Sourced from Google

      Had a problem completing sign in to a hotel's wifi. Management contacted Cyber Hospitality LLC and suggested I call them as well. The tech professional at Cyber Hospitality was polite and helpful, resolved the issue and gave me a call back, all within about 10 minutes. Very satisfied with their service

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    Google reviews(37)4.9

  • The Peak Hire

    A Virtual Assistant Agency For Growing Businesses

    The Peak Hire helps busy founders and growing teams reclaim their time with dependable virtual assistants matched to their actual workflows. Our remote professionals support administration, customer service, sales, recruiting, operations, bookkeeping, CRM management, scheduling, inbox management and lead...

    Top Services:

    • BPO
    • HR Outsourcing
    • Phone Answering Services
    • Customer Support
    • Call Centers
    • Show more
    Location
    Miami, Florida
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    Under $1,000

    The Peak Hire Services

    • BPO
    • HR Outsourcing
    • Phone Answering Services
    • Customer Support
    • Call Centers
    • Market Research
    • Social Media Marketing
    • SEO
    • Web Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Entertainment Industry
    • Corporate Services Industry
    • Education Industry
    Data sourced from the agency's DesignRush profile
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Inbound Call Center Company Hiring Guide

What is an inbound call center company?

An inbound call center company is a company that specializes in handling incoming phone calls from a business’ customers. It offers an experienced team of agents who can elevate a company’s customer service by efficiently resolving inquiries, addressing concerns, and offering helpful support regarding product and service issues. 

Inbound call centers cater to customer support; not to be confused with outbound call centers which focus more on increasing sales and generating leads. Inbound call center services can be categorized depending on service model and location, namely: 

By service model: 

  • In-house call center: The inbound call center company owns and operates its facility. It has no direct control over its client’s staffing, training, and technology. 
  • Virtual inbound call center: These centers use a remote workforce, with agents in different locations, often working from home or in dedicated co-working spaces. This offers more flexibility and access to a broader talent pool. 
  • Outsourced call center: The company outsources its operations to a third-party provider specializing in inbound call center management. This can be cost-effective but requires careful selection. 
  • Blended call center: Agents handle inbound calls for multiple clients, especially if their accounts have low or inconsistent call volume. 

By location: 

  • Onshore call centers: Located in the same country as the company they serve, offering cultural understanding and easier time zone management but typically at a higher cost. 
  • Offshore call centers: Located in a different country, often with lower labor costs. However, there might be potential language barriers, cultural differences, and time zone challenges. 

The demand for hiring quality customer support increases, as the global call center outsourcing market is predicted to reach $172.77 million in 2030, with inbound call center services taking the majority of it. This need is further emphasized by the limited resources of the dominating contributor of the business sector in the US — small businesses. 

Moreover, customer support is an external representation of a business’ core values. An effective inbound call center company can increase sales and brand trust. One example of this is the case study of BloomNation, a platform for floral companies, who wanted to deploy effective customer support with the help of Peak Support. 

Peak Support offered experienced agents who will provide tech support for florists. From troubleshooting to editing links and product listings, agents communicated with the client’s engineering team to address and fix flagged issues. Their tasks also included handling customer inquiries while embodying the brand voice to ensure a positive customer experience. 

BloomNation’s partnership with Peak Support contributed to exceptional results, such as: 

  • Client retention rate of 97% 
  • Full resolution time of 11.6 hours 
  • 86% customer satisfaction (CSAT) rate 
  • First reply time of 5.5 hours 
  • Revenue churn of .66% 

What does an inbound call center company do?

An inbound call center company specializes in handling incoming phone calls from customers or clients on behalf of a business organization. They act as the front line for businesses, providing various services including, but not limited to, customer support, account management, sales support, and order processing. The primary functions and activities of an inbound call center company include: 

  • Customer support: Address customer inquiries, troubleshoot problems, and answer questions about products or services. 
  • Technical support: Diagnose technical issues, guide customers through troubleshooting steps, or escalate complex issues to specialists. 
  • Order processing: Agents can take orders over the phone, process payments, and answer questions about products or deliveries. 
  • Sales support: Handle inbound sales inquiries, qualify leads, and potentially close deals over the phone. 
  • Account management: Help customers with account-related issues like managing subscriptions, updating information, or processing returns. 

The case study of Sight Partners, a pioneer in clinical and surgical practice, is one example of a successfully implemented inbound call center service. Due to its growing market, the client reached out to ProtelBPO so it could address the gaps in its fragmented customer lines. The client’s industry is also a challenge, requiring niche knowledge of insurance, revenue, authorizations, and copay practices. 

ProtelBPO knew that the client’s industry needed expert agents who could handle sensitive customer information to maintain brand trust. It provided the client with a dedicated team per service area that could simultaneously respond to different customer inquiries. Guided by experienced managers, agents could cater to the client and its customers’ needs with reduced training time. 

Sight Partners experienced significant growth throughout the partnership, such as: 

  • Achieved an average wait time of 90 seconds 
  • Established an FAQ area to improve efficiency and customer support 
  • Continuous in-depth training to improve agent response to complex customer questions 

How much do inbound call center services cost?

Inbound call center services cost $26 to $30 per hour in the US. However, this price can vary depending on factors such as location, agent expertise, niche, facilities, and certification requirements. 

Inbound call center services are typically priced in two structures: 

  • Per minute: This is ideal for low volume or inconsistent call flow. Clients pay based on the length of each call, including talk time and after-call wrap-up. In this pay structure, agents are usually a part of blended model where they work for multiple accounts. Costs can range from $0.90 to $1.35 per minute. 
  • Per hour: This model suits businesses with high call volume and requires dedicated agents. Hourly rates typically range from $30 to $40 per hour. 

On the other hand, nearshore and offshore inbound call center services also differ in pricing depending on their location: 

Type of call center Price per hour 
Nearshore  $13 to $23
Offshore$8 to $14 

On DesignRush, the top 50 inbound call center companies charge an average of $36 per hour. Roughly 42% of inbound call center services on DesignRush accept projects with a minimum budget of less than $1,000, while 1% require a $50,000+ minimum budget. 

Why should I hire an inbound call center company?

You should hire an inbound call center company to leverage and boost your support services. These specialists offer expertise in streamlining and elevating your company’s consumer interactions, resulting in happier customers. Moreover, improved customer experience has also increased sales revenues by up to 7% and profitability by 2%, according to McKinsey research. 

Furthermore, the budget for in-house call center can range from $50,000 to $60,000 per agent, without the additional costs for facilities, training, and management. This shows that hiring an inbound call center agency is more cost-effective than onboarding an in-house team. 

Hiring inbound call center services can benefit your business in many ways, namely: 

  • Expertise and professionalism: Inbound call center agents are typically well-versed in the products or services offered by the company they represent. They can also quickly adapt to the product, service, or account assigned to them. 
  • Faster conflict resolution: Inbound call centers staffed by trained professionals can boast higher first-call resolution rates, by addressing customer issues on the initial contact. According to industry benchmarks, the standard of first-call resolution rates of inbound call center companies is 70% or higher. Hiring an effective company translates to less customer frustration and increased brand trust. 
  • Cost-effectiveness: Setting up and running your own call center can be expensive, especially when you factor in infrastructure, technology, and employee salaries. Inbound call center companies can provide these services at a lower cost since you can control the budget as needed. 
  • Scalability: Inbound call centers can easily scale their operations up or down to meet your needs. This is especially helpful for growing companies experiencing seasonal fluctuations in call volume. 
  • 24/7 support: If you have a global customer base, you may need to offer support around the clock. Inbound call centers can staff agents in different time zones to ensure customers can always reach someone for help. 
  • Streamlining business operations: Hiring an inbound call center service can free up your internal staff to focus on other tasks and ensure that your customers get the help they need in a timely and professional manner. 

One prime example of the efficiencies brought by hiring customer support is the case study of a leading consumer operated and oriented (CO-OP) health plan and insurance company. The client contacted Fusion CX to accommodate the increase in customer inquiries during its open enrollment period. 

Fusion CX addressed the support staffing challenge by assessing the client’s goals. Then, the team crafted a customized solution to manage all call activities generated throughout the enrollment period. To ensure success, Fusion CX provided a project management team with seasoned healthcare executives. This team possessed a deep understanding of the client's business objectives, particularly the importance of delivering exceptional customer service. Fusion CX also built a customer support team who underwent formal training on the client's specific health plans and business processes. 

As a result of the collaboration, the client achieved the following results: 

  • Significantly reduced wait times by directing new member calls to specialized agents, ensuring a smoother experience. 
  • Surpassed target for new memberships, adding over 72,000 new members to its health plan during the open enrollment period. 
  • The dedicated staffing model provided flexibility, improved customer experience management (CXM), and reduced expenses. 

How do I choose the best inbound call center company for my business?

To choose the best inbound call center company for your business, follow these steps: 

  1. Identify your call center needs: The first step to finding the perfect inbound call center partner is understanding your own business needs. Analyze your call volume to determine the level of support required. 
  2. List your needed services: Prepare a list of inbound call center services you need. Identify the types of customer support they will handle, whether it’s technical support, order processing, or general inquiries. 
  3. Define your budget: A defined budget helps you target affordable options with features you need, negotiate better deals, and set realistic expectations for service levels. Consider both initial and ongoing costs to build a sustainable partnership with the inbound call center company you will choose. 
  4. Find potential partners: Leverage online directories like DesignRush to find inbound call center companies. Filter options based on your specific requirements, team size, and budget. 
  5. Know its industry experience: Explore your possible partner’s website to learn about its inbound call center services. Look into its expertise, case studies with similar businesses, pricing models, and customer support. 
  6. Request for client reference and portfolio: Request for a company portfolio and ask for client reference based on their completed projects. Contact their previous clients and gather insights from their experiences and the partnership’s results. 
  7. Consider location: Location plays a crucial role in choosing an inbound call center company. See what time zone they operate in and know about their availability to offer customer support. Labor costs can also vary depending on location. International call centers, particularly in developing countries, may offer lower operational costs compared to Europe and America. 
  8. Look into language proficiency: The agents’ English proficiency is a factor, especially if most of your customers are Americans. However, if you have a global customer base, hiring an inbound call center company in specific regions can offer a deeper understanding of local customs and communication styles. 
  9. Factor-in client testimonials: Get a bigger picture of how the inbound call center company works by reviewing previous clients’ experience on platforms like DesignRush or Google My Business. These platforms offer comprehensive reviews of a company’s inbound call center services. 
  10. Shortlist candidates: Narrow your options for inbound call center companies and reach out to express your interest in working with them. 
  11. Send a request for proposal: Send them a request for proposal (RFP) and ask for a project breakdown, including milestones, scope, schedule, costs, and other desired deliverables. 
  12. Assess the agents’ expertise: Assess the qualifications and experience of the agents and support staff assigned to your account. Check if the agents possess relevant expertise to minimize the need for extensive training on your specific products, services, or industry. 
  13. Ask about security measures: Ensure they hold relevant certifications for data security and quality management. 
  14. Make a choice: Review contracts and select the inbound call center company that best suits your goals, budget, and requirements. 

You can also detail your project requirements and budget and send it to us at DesignRush Marketplace. We will choose the inbound call center agencies we estimate are a good fit based on your requirements and send you the list of our top companies. Then you can interview them and find the ideal candidate for the project.    

How do I find the best inbound call center company on DesignRush that fits my budget?

You can find the best inbound call center company on DesignRush that fits your budget and meets your needs through our search filters. Narrow your options by selecting the project budget filter, and you will see agencies according to their price range.  

If you have a limited budget, agencies like VoiceNation, AnswerConnect, and Call Management Resources accept projects requiring a minimal budget of below $1,000. If you’d prefer to partner with agencies that offer a comprehensive range of inbound call center services and funding is not an issue for you, agencies like ProtelBPO have a solid portfolio and will offer services within a $50,000 budget. For those who would prefer the golden mean, inbound call center companies like Fusion CX and IntelligentBee would be ideal candidates for businesses with a $10,000-$25,000 budget. 

Beyond pricing, agency portfolios on DesignRush will help you assess the overall quality of service, agent expertise, technology infrastructure, and how well the company aligns with your business culture. You can also consider location filters for time zone alignment and industry filters to find companies with experience in your niche. This will help you effectively evaluate and select the best inbound call center company that matches your needs and budget. 

What are the key success metrics used by inbound call center companies?

Inbound call center companies implement key success metrics to measure different aspects of the project, such as customer satisfaction, agent performance, and operational efficiency. The following benchmarks serve as the basis for the project’s success: 

Customer satisfaction: 

  • CSAT (Customer Satisfaction) scores: A direct measure of customer satisfaction after an interaction. Customers are typically asked to rate their experience on a scale. High CSAT scores indicate satisfied customers.  
  • QA (Quality Assurance) scores: Scores assigned by internal evaluators who assess agent call handling based on pre-defined criteria such as following protocols, communication skills, and problem-solving. It also measures agent adherence to best practices. 
  • Net Promoter Score® (NPS®): Measures customer loyalty by asking how likely they are to recommend the company to others on a scale from 0-10. High NPS scores indicate promoters who will advocate for your brand. 
  • Customer effort score (CES): Measures how easy it was for the customer to resolve their issue during the call. Lower CES scores indicate a smoother experience for the customer. 
  • First contact resolution (FCR): The percentage of calls where the customer’s issue is resolved on the first contact, eliminating the need for follow-up calls. A high FCR indicates efficient problem-solving by agents. 

Agent performance: 

  • Average speed of answer (ASA): The average time it takes for a call to be answered by a live agent. Lower ASA translates to shorter wait times and improved customer experience. 
  • Average talk time: The average time an agent spends speaking directly with the customer during a call. 
  • Wrap-up time: The time an agent spends after a call to document the interaction and update any necessary systems. 
  • Missed and declined calls: The number of calls that were either unanswered or actively rejected by an agent. 
  • Total resolution time: The total time it takes to resolve a customer's issue, including hold time, talk time, and any transfers. 
  • Agent utilization rate: Measures the percentage of an agent’s time spent on calls and call-related activities compared to their total work time. 
  • Calls answered per hour: The number of calls an agent answers within an hour. 
  • Average handle time (AHT): Indicates the average time it takes to handle a call from start to finish. While a lower AHT might seem ideal, inbound call center companies should also ensure that customers receive quality solutions or resolutions during their calls. 
  • Call availability: The percentage of time agents are logged in and available to take calls. 
  • Call quality monitoring: Involves reviewing recorded calls to assess agent’s adherence to scripts, communication skills, and ability to resolve issues. This helps identify areas for improvement in agent training and coaching. 

Operational efficiency: 

  • Calls handled: The total number of calls the call center received and handled during a specific period. 
  • Cost per call (CPC): The total cost of handling a call, including agent time, overhead, and technology costs. 
  • Call arrival rate: The rate at which calls are received by the call center. Helps predict staffing needs and identify peak periods. 
  • Peak-hour traffic: The time of day or week with the highest volume of inbound calls. 
  • Average age of query: Average length of time unresolved queries stay open if not resolved on the first attempt. It reflects how long issues wait for resolution. A high average age of query indicates inefficiency in addressing customer problems. 
  • Callback messaging: This refers to the functionality offered by some call centers to notify customers via text message or other digital channels when an agent becomes available to return their call. It helps improve customer experience by eliminating the need to stay on hold. 
  • Repeat call rate: This metric tracks the percentage of calls where a customer contacts the call center again for the same or a related issue within a specific timeframe. High repeat call rates indicate problems with FCR or inadequate issue resolution. 
  • Percentage of calls blocked: This metric calculates the number of inbound callers that receive a busy tone due to the lack of available agents or software limitations. 

What questions should I ask inbound call center companies before hiring one?

Before hiring an inbound call center company, ask these questions to assess if it can accommodate your client’s needs and ensure customer satisfaction: 

Its Relevant Background 

  1. Do your agents have experience in handling the same account as ours? 
  2. How do you train your agents to handle customers? 
  3. What services do you offer beyond call handling? 
  4. What is your average client retention rate? 
  5. Can you provide case studies showcasing client partnerships? 
  6. Do you offer language proficiency testing to ensure agents can effectively communicate with our diverse customer base? 

Its Services and Processes 

  1. What call center software and technology do you use? 
  2. What are your processes for handling customer inquiries, complaints, and escalations? 
  3. How do you track agent performance and satisfaction? 
  4. What features or technologies do you use that would benefit customer interactions? 
  5. Can your platform seamlessly integrate with our system? 
  6. In case of unforeseen emergencies or outages, what is your business continuity plan to ensure minimal disruption to customer service? 
  7. Can you provide a detailed breakdown of your pricing structure, including any additional fees or hidden costs? 

Related to Your Project 

  1. What are your hours of operation? 
  2. Do you offer 24/7 support if needed? 
  3. How do you ensure the security of our customers’ data? 
  4. How will you adapt your services to meet changes in our call volume? 
  5. What data can we expect from your reports and what is the frequency of our meetings? 
  6. What criteria do you use for evaluation? 
  7. Can we access reports through a secure online portal for real-time performance insights? 

What are the best inbound call center companies in the US?

The best inbound call center companies in the US are: 

Agency DesignRush rating Google rating Top clients 
IdeasUnlimited 

5.0

(49 reviews) 

5.0

(11 reviews) 

  • Justin TV (Twitch TV) 
  • Stevens Realty 
  • BabeBox 
  • Sapphire 
Unity Communications 

4.9

(20 reviews) 

5.0

(12 reviews) 

  • Commprise 
  • Blue Cotton Tech 
  • Telecom One 
  • TaylorWorks 
The Digital Edge 

4.9

(10 reviews) 

5.0

(3 reviews) 

  • 3DRose 
  • Stay Branded LLC 
  • Cerulaxis 
  • PatPat 
VoiceNation 

4.9

(9 reviews) 

4.0

(134 reviews) 

  • Critter Control 
  • The Federal Savings Bank 
  • Sterne Kessler 
  • BMW 
Call Management Resources 

4.8

(5 reviews) 

4.6

(11 reviews) 

  • General Mills 
  • Mack Trucks 
  • Storm King 
  • Medpoint Management