Are you looking for a trustworthy eCommerce consultant who can provide unbiased expert insight, identify areas of improvement, and advise on scaling an online marketplace? Our curated list, backed by verified client feedback and relevant case studies, is a credible source for discovering top eCommerce consultancy companies. You can explore the listing by location, budget, team size, and more to refine your search and choose a consultant to elevate your eCommerce business.
We have verified over 1,300 eCommerce consultants based on client feedback, niche, industry reputation, and price. Dive into our selection methodology and explore how we identify the premier service providers in the eCommerce consultancy ecosystem.
The Number 1 eCommerce Consultant as Selected by DesignRush is...
Notable clients: AV Leaderz, Nitro Pack, RoadKit, Pixlscapes, Office Replacement Parts
1Digital Agency is an eCommerce consultant with an extensive portfolio of eCommerce solutions. Boasting over a decade of industry experience, it helps clients stay ahead of the curve via comprehensive eCommerce service comprising consulting, search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, strategy planning, and more.
1Digital Agency Success Story
Challenge: A furniture store sought 1Digital’s consulting services to explore other Return of Investment (ROI) options and, ultimately, boost its sales. It inquired about an advertising strategy highlighting its products’ quality, cost-effectiveness, and fast delivery.
Solution: In coordination with the client, 1Digital Agency settled on targeted Meta advertising, commencing the strategy with a thorough competitor analysis to identify the scale at which other industry contenders leverage Meta for brand promotion. Using Meta Ads Manager, the agency deployed a granular targeting level, pinpointing business owners whose buyer persona matched the client’s and pitching exclusively to well-qualified leads.
Results: Shortly after launching, the Meta campaign witnessed significant success. Namely, the furniture store achieved an impressive return on advertising spend (ROAS) of 20 to above 38 throughout the campaign, successfully converting leads into sales and scaling its eCommerce presence.
Notable clients: United Sports Brands, Wine Glass Writer, Neoh USA, Sterling Brands, Strong Industries
Awesome Dynamic is an end-to-end eCommerce consulting company specializing in brand performance, paid media, and creative services. Its dedicated team of eCommerce experts ensures that clients amplify their reach on platforms like Amazon, Shopify, and Walmart, helping them navigate and optimize their marketplace performance. Since its inception, the agency has managed over 250 accounts worldwide, and its reputation has been affirmed with over 100 five-star reviews on Google and Facebook.
Awesome Dynamic Success Story
Challenge: Teaming up with Awesome Dynamic, An East Coast chemical company aimed to increase brand visibility and sales of its commercial-grade cleaning products. Despite having an established presence on Amazon and their direct-to-consumer website, the client encountered difficulties such as unwarranted Amazon listing removal, underperforming marketing strategy, and unestablished brand identity, prompting them to seek professional advisement.
Solution: Upon evaluating the client’s difficulties, Awesome Dynamic’s proposal featured several remedies, namely addressing flagged Amazon listings, removals, and appeals and introducing new product sizes and bundles for cross-selling. Furthermore, it created cohesive branding, expanded the range of distinct product offerings from 8 to 19, and expanded the brand’s presence to Walmart, Lowe’s, Home Depot, and eBay.
Results: The chemical company’s revenue increased from $27,000 to $16.8 million, witnessing significant client traction — over 250 additional clicks and exposure to over 100,000 shoppers monthly.
Notable clients: Mattress Warehouse, Doyle, Honeybee Health, NEFCO, The Metiri Group
Endertech is a marketing agency and proficient eCommerce consultant with a portfolio extending to software and web development. The agency fosters open collaboration with its clients, boasting extensive experience building successful eCommerce sites and systems through Magento and Shopify, with headless eCommerce solutions and platform migration as complementary offerings. With operations spanning two decades, Endertech has earned the trust of numerous clients, delivering exceptionally functional websites, apps, and software systems.
Endertech Success Story
Challenge: The bedding retailer Mattress Warehouse partnered with Endertech to optimize its product data organization and overcome pertinent challenges. More specifically, the client sought to tackle the inaccurate searchability of over 5,000 stock-keeping units (SKU), an underperforming website, limited metadata associations, and poor search experience due to somewhat outdated technology.
Solution: Endertech analyzed the client’s entire product suite and created a functional repository with a categorization option to improve product searchability and inventory management. This adjustment was extended by an automatic inventory synchronization with Shopify and the enterprise resource planning (ERP) STORIS. Endertech also implemented a headless eCommerce through Contentful Content Management System (CMS), introducing a store locator, order tracking, appointment booking, customer profiles, upsell, cross-sale, and more.
Results: The headless eCommerce campaign enabled Mattress Warehouse to achieve a 50% sales increase following its website’s transformation. In addition to the sales growth, the client endured enhanced searchability, improved Lighthouse scores, and deployment of several customer-friendly features that enhanced the omnichannel experience.
IT Delight is a specialized eCommerce consulting company that offers audits, management, testing, web design, and B2B/B2C-tailored solutions, among other things. The agency prides itself on numerous successful projects powered by a customer-oriented approach, with a client portfolio spanning the food, automotive, healthcare, beauty, fashion, jewelry, and furniture sectors.
IT Delight Success Story
Challenge: Weinzirkus, an online wine retailer, requested IT Delight’s expertise to redesign their website, with a primary focus on fully developing all main site pages to match the new design while also providing ongoing website maintenance and support. Furthermore, the client requested to upgrade the Shopware versions and integrate essential plugins to elevate the website’s functionality and performance.
Solution: Besides designing the main website pages, IT Delight implemented advanced product information management (PIM) and ERP systems and applied a robust SEO strategy to optimize search ranking. The company also provided custom strategy recommendations for business analysis and sales.
Results: Weinzirkus and IT Delight’s collaboration resulted in a revamped, user-friendly website with filters to narrow the search and an enhanced mobile view for a more accessible shopping experience. These improvements elevated the business’ digital presence, operational efficiency, and overall sales performance.
Notable clients: Peacock Alley, Baked by Melissa, Azuga, Partake Foods, Dispatch Health
Eyeful Media is a boutique marketing agency offering direct access to eCommerce consultants with expertise in eCommerce strategy, shopper marketing, retail media, and digital transformation. What sets Eyeful Media apart from the competition is that its consultants are former directors, managers, and associates from top companies, offering services to online, omnichannel, and manufacturing businesses. Recognizing its competence, the company has received notable accolades, including Inc.’s Best in Business accolade, Inc. 5000 list for three consecutive years, and was listed among Adweek’s Fastest Growing Agencies. The agency has also been named a Google Premier Partner for 2024.
Eyeful Media Success Story
Challenge: Peacock Alley is a luxury linen brand that enlisted Eyeful Media’s services for a new eCommerce channel that would improve online sales. The brand envisioned moving beyond traditional marketing methods to better resonate with its prospective client base and their buying experience.
Solution: Eyeful Media performed a thorough site audit that uncovered numerous issues related to the online shopping experience. To overcome them, the agency migrated the platform operations from Magento to Shopify Plus, aiming to improve user experience, optimize engagement, and elevate paid search performance. Moreover, data gathered from these strategies helped position the brand in the market and target more consumers.
Results: Peacock Alley grew its eCommerce channel following the Shopify migration. Namely, the average session length grew by 155%, boosting the conversion rate by 134%, resulting in a remarkable 637% surge in revenue. Additionally, paid conversions soared to 1,500% post-migration, indicating an additional spending of only 721%.
Voltn is an eCommerce consulting company proficient in omni-channel digital marketing solutions. Its team crafts tailored campaigns for eCommerce lifestyle and hospitality clients, poised to propel scalability and high ROI. The agency specializes in hiring and vetting marketing talent, eCommerce marketing strategy, product positioning, strategy audit, internal team audit, social media marketing, content marketing, defining business key performance indicators (KPI), and more. Voltn has completed over 480 client projects, boasting $323 million in client-generated revenue.
Voltn Success Story
Challenge: Lord Lou, a Dutch pet lifestyle brand that sought to revamp its website and expand its online presence. Aiming to assess the viability of its product line and improve the paid marketing performance, the client also requested to migrate its website to Shopify.
Solution: Voltn revamped Lord Lou’s website through Shopify and analyzed customer behavior based on web traffic, leveraging the findings to define lookalike audiences and drive more users. The agency also deployed test video ads and conducted weekly copy tests to broaden the insights while exploring other parameters and themes such as scarcity, holidays, testimonials, and gender.
Results: Following the first year of the campaign launch, Lord Lou achieved over $470,000 in online sales and obtained 1,000 new customers while attaining a four-fold ROAS.
Krish TechnoLabs is an award-winning digital commerce agency with over two decades of experience delivering next-gen, customer-centric eCommerce solutions across any platform. Its consultation service encompasses customized digital commerce strategies enriched with a comprehensive framework for planning and managing online and offline operations. Affirming its reputation, the company has received numerous accolades over the years, including the Adobe Commerce FY20 Commercial Partner of the Year Award and accreditation with the Adobe Commerce Specialization Badge, among others.
Krish TechnoLabs Success Story
Challenge: Seniority Ltd, an online retailer of senior care products, approached Krish to set up a digital commerce shop for healthcare and medical offerings. It wanted to expand its online presence primarily via the eCommerce channel, addressing the issue with the loosely integrated warehousing system that caused a backlog of pending orders. The client also experienced confusing mobile navigation, nonresponsive web layouts, and frequent site crashes.
Solution: Krish migrated the client’s platform operations from Magento 1 to Magento 2, simplifying the user experience (UX). The team also emphasized essential content through larger fonts and additional whitespace between interface elements while introducing a mobile-first design to make the website even more accessible to the target audience.
Results: Due to the migration, Seniority’s sales grew by 150%, while the mobile traffic surged to 180%. The average order value rate surpassed 19%, indicating that the digital store could now efficiently manage traffic and provide a seamless purchasing experience for visitors.
Notable clients: MedExcess, Aroma Kava, LastBid, Budu Sushi, Udifo
Dinarys offers personalized eCommerce consulting services powered by its technical expertise and product-centric approach, poised to elevate business profitability. The team provides tailored solutions, namely ready-made project strategies featuring revenue-making improvements such as business process consulting, design, eCommerce tech support, and operational consulting.
Dinarys Success Story
Challenges: MedExcess, a healthcare supplies marketplace, commissioned Dinarys to build a high-performance eCommerce platform that facilitates seamless distribution and procurement of medical goods. The client requested a fast-loading marketplace with tailored features that ensure robust security and compliance with global commerce regulations.
Solution: Dinarys implemented a minimum viable product (MVP) of the marketplace, outlining its basic architecture enriched with ready-made inventory management and expiration date tracking functionalities. The optimization also featured reinforced security measures to ensure only verified sellers access the platform.
Results: Dinarys’ efforts lead to a significant increase of 6% in customer lifetime value and a 10% reduction in customer acquisition costs. The implementations also contributed to a 4% return customer rate increase and a 21% reduction in checkout time.
Notable clients: TurcomUSA, Marimekko, Watches of Mayfair, Millenium, PetHQ
As an eCommerce consultant, Elogic Commerce’s core offering encompasses comprehensive eCommerce growth strategies, encapsulating the client’s vision, business objectives, and implementation framework. Since its inception, the company has completed over 500 projects, gaining positive client acclaim, as affirmed by a 92% net promoter score (NPS). Its eCommerce suite covers strategy building, platform implementation, project planning, business analysis, team structure planning, existing projects audit, re-platforming, and customer experience (CX) consulting.
Elogic Commerce Success Story
Challenge: A pharma company facing low product visibility, poor customer experience, and compliance discrepancies enlisted Elogic’s services to optimize its eCommerce operations and maintain its functionality and scope growth.
Solution: Elogic migrated the marketplace to Salesforce Commerce Cloud to enable scalability. Moreover, it introduced a B2B procurement portal to optimize the customer experience (CX), ensuring the platform abides by compliance standards. The Elogic team also integrated a robust PIM system and AI-powered data analytics, unifying the end-to-end processes of the eCommerce site.
Results: Following the implementation, the pharma company sold and delivered pharmaceuticals 1.4x faster, gaining elevated product visibility and harmonized workflows. Powered by re-ordering features, the time required for order placement decreased significantly, from an average of 20 minutes to a mere three minutes.
Northern Commerce is a digital agency offering eCommerce consulting, omnichannel solutions, and business expertise for navigating digital change. The company excels in delivering holistic eCommerce solutions, blending technical acumen with strategic alignment through technology audits, stakeholder workshops, and prescriptive solutions to drive informed platform decisions.
Northern Commerce Success Story
Challenge: Tepperman’s, a home furnishing company, tasked Northern Commerce to create an eCommerce storefront that reflects its brand values, provides personalized service, and incentivizes users to visit its physical stores.
Solution: Northern Commerce implemented a conversion-focused strategy featuring a Magento 2 setup. The agency introduced features such as fluid inventory, pricing management, custom credit application integration, and product category templates, to name a few. The storefront was also adapted for mobile devices to ensure a seamless experience for users on any device.
Results: Tepperman’s new website resulted in a 13% web traffic surge, a 19.5% rise in mobile traffic, and a 20% increase in returning site visitors. The Magento 2 configuration simplified the site maintenance and management process, granting users access to inventory, pricing, and credit application functionalities.
How We Picked the Best eCommerce Consulting Companies
In selecting the best eCommerce consulting companies, we assessed their portfolios, client feedback, case studies, consulting expertise, and industry reputation. Our agency experts conducted an in-depth company evaluation to affirm their suitability in the relevant category.
The scoring system we use to assess their overall performance focuses on these key aspects:
eCommerce proficiency: Industry knowledge of eCommerce platforms and tools
Portfolio: Quality of implemented eCommerce campaigns as proven by case studies
Key services: Evaluation of core offerings and specialized expertise domains
Team capabilities: Employees’ backgrounds, relevant experience, and specialized skill sets
Client reviews: Scope of client satisfaction and acclaim reflected across DesignRush and Google reviews
Industry recognition: Awards and other acknowledgments reflecting noteworthy achievements
244 Companies-Rankings updated: September 05, 2026
DesignRush vets all agencies based on professional qualifications and verified customer feedback to help you choose confidently. Some featured agencies maintain paid sponsorships.
Sityn is a creative digital agency focused on clean, modern, and user-first websites that actually help businesses grow. We build with Bricks, ACSS, and smart design systems to keep everything fast, consistent, and future-ready. No messy builds, no guesswork, just solid UX, reliable dev, and digital...
We are a growth focused digital marketing & innovative agency. we believe that as the interactive universe continues to grows. Our flexible solutions will help you meet your business goals...
Your Reliable Partner for Comprehensive Project Support
The Semad Team is your trusted partner in identifying your requirements and supporting you at every stage of your project. Whether you need guidance on digital strategy, specification creation, development, deployment, or ongoing maintenance, we're here to assist. Our team is a diverse group of talented...
Miami Local SEO Pros is a full-service digital agency specializing in web development, local SEO, and graphic design. We help businesses in Miami and beyond enhance their online presence with custom websites, tailored SEO strategies, and impactful visuals. Our goal is to deliver results that drive growth...
We are Built to Convert in the Age of AI Search Marketing.
The race is on. We make B2B brands visible in LLMs like ChatGPT and Google's AI Overviews to capture high-buyer-intent traffic. We combine meaningful data, AI automation, and smart strategy to eliminate guesswork and drive results faster...
Jax Media Team, a Jacksonville SEO company, offers full SEO/SEM services for local and national businesses. We are experts when it comes to on-page optimization, social media, PPC, PR, mobile display, etc. Our clients get a full online marketing team and much more...
At Page One Formula, we're not just marketers we're entrepreneurs who've built and scaled real businesses. Founded in Oakville in 2021, we offer proven SEO, ads, web design, and Amazon strategies refined through $20M+ sales of our own private label brands, and delivered by a results-driven team...
Wise Raven Consulting is a web design and digital marketing firm helping businesses of all sizesacross industries like tech, startups, authors, and professional servicesbuild strong online presences. We specialize in custom websites, SEO, and strategic digital campaigns, and also offer fractional project...
Cube InfoTech specializes in creating stunning websites that are non for not just good conversions and appealing designs, but also for awesome user experience...
The Demski Group is a full-stack mobile and web development firm that creates beautiful, engaging, state-of-the-art applications and designs to help businesses grow and succeed...
Sakrat is a Best IT Company in India and known for its top website, Software, and mobile app development services to clients at affordable rate. Providing smooth, flawless, and unique applications is one of our specialties...
GSUS Star Software is a ERP solutions providers specializing in ERP implementations, mobile and web app development, AI services, and UI/UX design. We help growing businesses streamline operations, enhance decision-making, and scale efficiently with platforms like SAP Business One, Microsoft Business Central...
At NextLevel Web Solutions, we deliver more than mere websites. Our commitment is to elevate your online presence and optimize your digital marketing endeavors. Our comprehensive approach seamlessly integrates the efficacy of search engine optimization (SEO), user-friendly navigation, and compelling content...
Our mission and vision are to help businesses and organizations promote their brands online.
Digital Purpose is a digital media marketing agency fueled by the desire to help businesses grow. We offer Web Design, Internet Marketing, and Training...
Coduzion Technologies is a leading eCommerce consulting agency delivering customized solutions across Adobe Commerce, Shopify, and WordPress platforms. The agency helps brands create dynamic, profitable online stores by offering expert development, optimization, and integration services. Coduzion...
Your Partner in Intelligent, Scalable Web and Mobile App Solutions with AI
Shri Genesis Software Solutions provides customized web design, web development, software, and mobile application development services at competitive prices. They believe in delivering the best possible value to their clients without compromising on quality, and offer full after-sales support. They are a...
Webnox Technologies is the leading web design, software development and digital marketing company in Coimbatore. With 14+ years of expertise, we specialize in web design, custom software, SaaS, and ROI-driven digital marketing solutions tailored for all types of businesses that drive real results...
Click Digix is a next-generation AI-powered digital marketing agency helping brands achieve exponential growth through intelligent, data-driven strategies. With the perfect blend of creativity, technology, and automation, we enable businesses to increase visibility, attract qualified leads, and convert...
FMEOS stands at the forefront as a distinguished provider of web presence services in Pakistan. Renowned for its creative prowess, we specialize in crafting innovative website designs, offering top-tier web development services, and delivering customized eCommerce solutions. Additionally, our expertise...
Assystant specializes in consulting, designing, developing, deploying, and maintaining scalable software solutions, providing comprehensive services to meet your business needs. Our expertise ensures the seamless integration of innovative technologies to drive your organization's success...
We're a full-service Digital Marketing Agency crafting strategic campaigns that deliver results. 20+ Industries Served | 1000+ Brief solved | Qualified Team | End to End Management...
Join the digital revolution today and grow your business.
Since 2020, Hirola Infotech Solutions has been assisting clients in India and beyond in achieving their conversion goals by helping them acquire more customers through search. Over the years, our digital marketing company has partnered with hundreds of businesses, earning recognition for our exemplary work...
Unibask Technologies Private Limited develops revolutionary, data-driven, and performance-focused strategies for your brand. Our innovative approach ensures optimal results and enhances your brand's impact...
Dezvolta is a result-oriented digital marketing agency & web design company in Chennai, India, serving clients across the world. We're focused on growing businesses—smarter, better, and faster. We help corporations, small businesses, start-ups, and solopreneurs effectively reach their target audience...
We Spark Recognition For Your Brand And Fuel the Growth of Your Revenue
Trionix Global is a forward thinking Digital Marketing and AI transformation agency committed to driving business growth, With Data driven approach and cutting edge technology, We deliver customized solutions in Lead generation campaigns, Social Media, SEO, Website and App development...
AI App Development, Mobile App Development & Web Solutions Delivered with Innovation
XongoLab Technologies LLP is a leading AI and mobile app development company in India, delivering next-generation web, iOS, Android, and cross-platform app development solutions. With 15+ years of experience and a team of 70+ skilled professionals, we have successfully delivered 2000+ projects for clients...
Our 360° services include Branding, Website & Mobile App Development, Digital Marketing, Support, Consultant. Providing 360° solutions with 100% client satisfaction is our goal...
MakeOlix Consulting is a results-driven digital marketing agency specializing in SEO, performance marketing, and growth strategies for brands across the globe. With a strong presence in India and the USA, we partner with startups, SMEs, and established enterprises to unlock scalable growth through tailored...
As seasoned digital marketing professionals, we pride ourselves on offering a comprehensive 360-degree service for our customers. With a commitment to agility, we seamlessly transition from conceptualization to action, consistently delivering solutions tailored to our customer's needs and requirements.
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We are a web development company who are passionate to transform the ideas into reality by having a precision to details workforce and have a forte in delivering the projects on time (yes, we always do.)
We have a team of talented people having technical expertise in web app development, e-commerce...
Discover the comprehensive world of WordPress and its services. Explore the advantages of engaging a singular, all-encompassing WordPress solution provider. From WordPress Development to meticulous Maintenance and every task associated with WordPress, we manage it all, ensuring a seamless digital experience...
At KodMatrix, we are a team of IT Development experts, with over a decade of experience in the field. Our goal is to equip our clients with the latest technology resources and keep them updated with every changing IT trend. Our clients' success is our top priority and we work diligently to ensure our services...
At Nexgeno Technology Pvt Ltd, we are dedicated to providing professional web designing and development services to businesses of all sizes. Founded in 2022, our company has quickly established itself as a leading provider of web solutions...
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Nexgits is a leading IT solutions company in India, specializing in AI, ML, AR/VR, WebGL, mobile, and enterprise software. With 150+ projects and ISO 9001:2015 certification, we deliver innovative, scalable tech that drives growth and transforms businesses...
Empowering Your Digital Presence With Cutting-edge Solutions
Sahajway Technologies is a forward-thinking IT company based in Gujarat, India, dedicated to delivering tailored technology solutions that help businesses grow and innovate. We specialize in custom software development, digital platforms, and comprehensive IT services designed to enhance operational...
At Anubit Solutions, we transcend the role of mere developers; we are dream-weavers, transforming your ambitious visions into digital realities. From conceptualization to execution, we craft the ideal technological framework for your dreams to flourish, inviting collaboration to create a masterpiece in the...
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AI-Driven Web Design & SEO That Converts Traffic Into Growth
SANA IT SOLUTION is an innovative digital agency specializing in AI-powered web design and data-driven SEO solutions that help businesses grow online with measurable results. Combining modern UI/UX design, responsive development, and advanced search-engine strategies, we build websites that not only look...
Leprofile is a dynamic digital solutions company committed to guiding businesses through the complexities of the digital era. Our vision propels us to be at the forefront of digital transformation, providing a comprehensive suite of services that range from strategic consulting to industry-specific...
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4 Frequently Asked Questions About eCommerce Consultants
What do eCommerce consultants specialize in?
eCommerce consulting companies focus on creating marketing and brand marketing strategies to help brands reach their goals. This includes reaching a wider audience, closing more deals and boosting their profit.
Most of them also offer development services and build cutting-edge apps and websites that are fully functional and eye-catching.
Here’s a list of what they do:
Research and analytics
A roadmap and strategy development
Monitoring reviews and customer service
Marketing and advertising strategy
Online store code audits
Custom app and web development
User experience development
Conversion optimization
Advising on product/niche selection
Quality assurance and testing
And more
How much do eCommerce consulting companies charge?
There are several aspects to consider when it comes to the cost of eCommerce consulting services.
On the one hand, it will depend on the company’s expertise. The more skilled and experienced an eCommerce business consultant is, the higher the fee will be.
On the other hand, the location also affects the project cost. For instance, an NYC-based agency is likely to charge more than a company located in Boston.
Finally, the scope and the timeframe of the project will also influence the final cost.
Most of the top eCommerce consulting agencies charge per hour and the price varies between $50 and $150.
Why hire an eCommerce consulting agency?
While ecommerce opens the doors to much bigger markets, it also comes hand-in-hand with fierce competition. eCommerce consulting agencies help businesses develop every aspect of their digital strategy to increase competitiveness and profits.
They are experts in analyzing your business needs, your target market and competition and creating strategies that will lead to business growth.
Here are the top five reasons why you should invest in a certified eCommerce consultant:
1. Reaching The Right Audience
There are more than 2 billion online shoppers in the world. [Statista]
However, not all of these consumers are your audience.
To make every penny invested in your digital business count, you need to focus on the right market.
An eCommerce consultant can help you achieve that by:
Researching the buyer persona: They will describe your ideal clients, discover their likes and dislikes, the buying decisions they make as well as the challenges they face.
Analyzing customer lifecycles: They identify the steps your leads go through before and after they convert or complete a purchase. Thus, by studying each of these phases they will come up with strategies for customer retention and revenue increase.
Retargeting: They will also run retargeting ads and target people who are already familiar with what you offer to make them reengage with your brand.
Your partners’ strategy will help you speak your audience language and put your products in front of the right people who are more likely to make purchases.
2. Improving Customer Service
93% of consumers would make a repeated purchase with brands that offer excellent customer service. [HubSpot]
Building loyalty is the best tool eCommerce businesses can use for improving customer retention and increasing the number of returning clients.
However, trust is not given, rather it is something that should be earned.
Great customer service can help you establish long term relationships. And eCommerce consulting agencies will provide you with actionable tips on how to create memorable customer experiences.
Or, they can implement the following strategies:
Send personalized messages and replies
Provide fast customer support
Experiment with discounts and trial offers
Analyzing customer feedback
And more
3. Enhancing Your Brand Image
Brands have as little as 7 seconds to make a first impression. [Forbes]
Before potential clients click the “buy now” button, they will certainly research your brand. So, depending on where you sell, they will either visit your website or social media profiles to see how credible you are.
And when they do that they will form their opinion about your business within seconds.
Your brand identity is of key importance for getting a winning impression.
A few factors to be considered here are:
A strong logo
Clearly defined values
Unique and high-quality content
Social proof and positive reviews
And more
eCommerce consulting companies will provide you with analysis and solutions on what branding elements you should focus on so that you complete more purchases successfully.
4. Increasing Sales
The average cart abandonment rate is 79.17%. [OptinMonster]
A huge number of shoppers never complete their purchases. They abandon their shopping carts for different reasons including:
Extra costs (shipping, tax fee, etc.)
Requests for account creation
Requirements of credit card info
Long checkout process
And more
eCommerce consulting firms can help you deal with uncompleted purchases by:
Getting inside the heads of your clients and analyzing their behavior to understand what drags them from completing their purchases
Putting together cart recovery strategies including sending personalized emails and remarketing
Making the shopping process easier and smoother
What questions to ask before hiring an eCommerce consulting agency?
Do you have experience in working on similar projects?
What eCommerce consulting services do you offer?
What is your plan for adjusting your services to meet our business needs?
What is your process for creating a roadmap?
What do you think about our brand?
Based on what you see, what improvements do you think can be made?
What results can you promise to deliver and how will you measure them?
Who will work on our project and who will be the main point of contact?
How will we be involved?
How does your pricing work? Are there extra charges to the original quote?
Proposals