Are you looking for a trustworthy eCommerce consultant who can provide unbiased expert insight, identify areas of improvement, and advise on scaling an online marketplace? Our curated list, backed by verified client feedback and relevant case studies, is a credible source for discovering top eCommerce consultancy companies. You can explore the listing by location, budget, team size, and more to refine your search and choose a consultant to elevate your eCommerce business.
We have verified over 1,300 eCommerce consultants based on client feedback, niche, industry reputation, and price. Dive into our selection methodology and explore how we identify the premier service providers in the eCommerce consultancy ecosystem.
The Number 1 eCommerce Consultant as Selected by DesignRush is...
Notable clients: AV Leaderz, Nitro Pack, RoadKit, Pixlscapes, Office Replacement Parts
1Digital Agency is an eCommerce consultant with an extensive portfolio of eCommerce solutions. Boasting over a decade of industry experience, it helps clients stay ahead of the curve via comprehensive eCommerce service comprising consulting, search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, strategy planning, and more.
1Digital Agency Success Story
Challenge: A furniture store sought 1Digital’s consulting services to explore other Return of Investment (ROI) options and, ultimately, boost its sales. It inquired about an advertising strategy highlighting its products’ quality, cost-effectiveness, and fast delivery.
Solution: In coordination with the client, 1Digital Agency settled on targeted Meta advertising, commencing the strategy with a thorough competitor analysis to identify the scale at which other industry contenders leverage Meta for brand promotion. Using Meta Ads Manager, the agency deployed a granular targeting level, pinpointing business owners whose buyer persona matched the client’s and pitching exclusively to well-qualified leads.
Results: Shortly after launching, the Meta campaign witnessed significant success. Namely, the furniture store achieved an impressive return on advertising spend (ROAS) of 20 to above 38 throughout the campaign, successfully converting leads into sales and scaling its eCommerce presence.
Notable clients: United Sports Brands, Wine Glass Writer, Neoh USA, Sterling Brands, Strong Industries
Awesome Dynamic is an end-to-end eCommerce consulting company specializing in brand performance, paid media, and creative services. Its dedicated team of eCommerce experts ensures that clients amplify their reach on platforms like Amazon, Shopify, and Walmart, helping them navigate and optimize their marketplace performance. Since its inception, the agency has managed over 250 accounts worldwide, and its reputation has been affirmed with over 100 five-star reviews on Google and Facebook.
Awesome Dynamic Success Story
Challenge: Teaming up with Awesome Dynamic, An East Coast chemical company aimed to increase brand visibility and sales of its commercial-grade cleaning products. Despite having an established presence on Amazon and their direct-to-consumer website, the client encountered difficulties such as unwarranted Amazon listing removal, underperforming marketing strategy, and unestablished brand identity, prompting them to seek professional advisement.
Solution: Upon evaluating the client’s difficulties, Awesome Dynamic’s proposal featured several remedies, namely addressing flagged Amazon listings, removals, and appeals and introducing new product sizes and bundles for cross-selling. Furthermore, it created cohesive branding, expanded the range of distinct product offerings from 8 to 19, and expanded the brand’s presence to Walmart, Lowe’s, Home Depot, and eBay.
Results: The chemical company’s revenue increased from $27,000 to $16.8 million, witnessing significant client traction — over 250 additional clicks and exposure to over 100,000 shoppers monthly.
Notable clients: Mattress Warehouse, Doyle, Honeybee Health, NEFCO, The Metiri Group
Endertech is a marketing agency and proficient eCommerce consultant with a portfolio extending to software and web development. The agency fosters open collaboration with its clients, boasting extensive experience building successful eCommerce sites and systems through Magento and Shopify, with headless eCommerce solutions and platform migration as complementary offerings. With operations spanning two decades, Endertech has earned the trust of numerous clients, delivering exceptionally functional websites, apps, and software systems.
Endertech Success Story
Challenge: The bedding retailer Mattress Warehouse partnered with Endertech to optimize its product data organization and overcome pertinent challenges. More specifically, the client sought to tackle the inaccurate searchability of over 5,000 stock-keeping units (SKU), an underperforming website, limited metadata associations, and poor search experience due to somewhat outdated technology.
Solution: Endertech analyzed the client’s entire product suite and created a functional repository with a categorization option to improve product searchability and inventory management. This adjustment was extended by an automatic inventory synchronization with Shopify and the enterprise resource planning (ERP) STORIS. Endertech also implemented a headless eCommerce through Contentful Content Management System (CMS), introducing a store locator, order tracking, appointment booking, customer profiles, upsell, cross-sale, and more.
Results: The headless eCommerce campaign enabled Mattress Warehouse to achieve a 50% sales increase following its website’s transformation. In addition to the sales growth, the client endured enhanced searchability, improved Lighthouse scores, and deployment of several customer-friendly features that enhanced the omnichannel experience.
IT Delight is a specialized eCommerce consulting company that offers audits, management, testing, web design, and B2B/B2C-tailored solutions, among other things. The agency prides itself on numerous successful projects powered by a customer-oriented approach, with a client portfolio spanning the food, automotive, healthcare, beauty, fashion, jewelry, and furniture sectors.
IT Delight Success Story
Challenge: Weinzirkus, an online wine retailer, requested IT Delight’s expertise to redesign their website, with a primary focus on fully developing all main site pages to match the new design while also providing ongoing website maintenance and support. Furthermore, the client requested to upgrade the Shopware versions and integrate essential plugins to elevate the website’s functionality and performance.
Solution: Besides designing the main website pages, IT Delight implemented advanced product information management (PIM) and ERP systems and applied a robust SEO strategy to optimize search ranking. The company also provided custom strategy recommendations for business analysis and sales.
Results: Weinzirkus and IT Delight’s collaboration resulted in a revamped, user-friendly website with filters to narrow the search and an enhanced mobile view for a more accessible shopping experience. These improvements elevated the business’ digital presence, operational efficiency, and overall sales performance.
Notable clients: Peacock Alley, Baked by Melissa, Azuga, Partake Foods, Dispatch Health
Eyeful Media is a boutique marketing agency offering direct access to eCommerce consultants with expertise in eCommerce strategy, shopper marketing, retail media, and digital transformation. What sets Eyeful Media apart from the competition is that its consultants are former directors, managers, and associates from top companies, offering services to online, omnichannel, and manufacturing businesses. Recognizing its competence, the company has received notable accolades, including Inc.’s Best in Business accolade, Inc. 5000 list for three consecutive years, and was listed among Adweek’s Fastest Growing Agencies. The agency has also been named a Google Premier Partner for 2024.
Eyeful Media Success Story
Challenge: Peacock Alley is a luxury linen brand that enlisted Eyeful Media’s services for a new eCommerce channel that would improve online sales. The brand envisioned moving beyond traditional marketing methods to better resonate with its prospective client base and their buying experience.
Solution: Eyeful Media performed a thorough site audit that uncovered numerous issues related to the online shopping experience. To overcome them, the agency migrated the platform operations from Magento to Shopify Plus, aiming to improve user experience, optimize engagement, and elevate paid search performance. Moreover, data gathered from these strategies helped position the brand in the market and target more consumers.
Results: Peacock Alley grew its eCommerce channel following the Shopify migration. Namely, the average session length grew by 155%, boosting the conversion rate by 134%, resulting in a remarkable 637% surge in revenue. Additionally, paid conversions soared to 1,500% post-migration, indicating an additional spending of only 721%.
Voltn is an eCommerce consulting company proficient in omni-channel digital marketing solutions. Its team crafts tailored campaigns for eCommerce lifestyle and hospitality clients, poised to propel scalability and high ROI. The agency specializes in hiring and vetting marketing talent, eCommerce marketing strategy, product positioning, strategy audit, internal team audit, social media marketing, content marketing, defining business key performance indicators (KPI), and more. Voltn has completed over 480 client projects, boasting $323 million in client-generated revenue.
Voltn Success Story
Challenge: Lord Lou, a Dutch pet lifestyle brand that sought to revamp its website and expand its online presence. Aiming to assess the viability of its product line and improve the paid marketing performance, the client also requested to migrate its website to Shopify.
Solution: Voltn revamped Lord Lou’s website through Shopify and analyzed customer behavior based on web traffic, leveraging the findings to define lookalike audiences and drive more users. The agency also deployed test video ads and conducted weekly copy tests to broaden the insights while exploring other parameters and themes such as scarcity, holidays, testimonials, and gender.
Results: Following the first year of the campaign launch, Lord Lou achieved over $470,000 in online sales and obtained 1,000 new customers while attaining a four-fold ROAS.
Krish TechnoLabs is an award-winning digital commerce agency with over two decades of experience delivering next-gen, customer-centric eCommerce solutions across any platform. Its consultation service encompasses customized digital commerce strategies enriched with a comprehensive framework for planning and managing online and offline operations. Affirming its reputation, the company has received numerous accolades over the years, including the Adobe Commerce FY20 Commercial Partner of the Year Award and accreditation with the Adobe Commerce Specialization Badge, among others.
Krish TechnoLabs Success Story
Challenge: Seniority Ltd, an online retailer of senior care products, approached Krish to set up a digital commerce shop for healthcare and medical offerings. It wanted to expand its online presence primarily via the eCommerce channel, addressing the issue with the loosely integrated warehousing system that caused a backlog of pending orders. The client also experienced confusing mobile navigation, nonresponsive web layouts, and frequent site crashes.
Solution: Krish migrated the client’s platform operations from Magento 1 to Magento 2, simplifying the user experience (UX). The team also emphasized essential content through larger fonts and additional whitespace between interface elements while introducing a mobile-first design to make the website even more accessible to the target audience.
Results: Due to the migration, Seniority’s sales grew by 150%, while the mobile traffic surged to 180%. The average order value rate surpassed 19%, indicating that the digital store could now efficiently manage traffic and provide a seamless purchasing experience for visitors.
Notable clients: MedExcess, Aroma Kava, LastBid, Budu Sushi, Udifo
Dinarys offers personalized eCommerce consulting services powered by its technical expertise and product-centric approach, poised to elevate business profitability. The team provides tailored solutions, namely ready-made project strategies featuring revenue-making improvements such as business process consulting, design, eCommerce tech support, and operational consulting.
Dinarys Success Story
Challenges: MedExcess, a healthcare supplies marketplace, commissioned Dinarys to build a high-performance eCommerce platform that facilitates seamless distribution and procurement of medical goods. The client requested a fast-loading marketplace with tailored features that ensure robust security and compliance with global commerce regulations.
Solution: Dinarys implemented a minimum viable product (MVP) of the marketplace, outlining its basic architecture enriched with ready-made inventory management and expiration date tracking functionalities. The optimization also featured reinforced security measures to ensure only verified sellers access the platform.
Results: Dinarys’ efforts lead to a significant increase of 6% in customer lifetime value and a 10% reduction in customer acquisition costs. The implementations also contributed to a 4% return customer rate increase and a 21% reduction in checkout time.
Notable clients: TurcomUSA, Marimekko, Watches of Mayfair, Millenium, PetHQ
As an eCommerce consultant, Elogic Commerce’s core offering encompasses comprehensive eCommerce growth strategies, encapsulating the client’s vision, business objectives, and implementation framework. Since its inception, the company has completed over 500 projects, gaining positive client acclaim, as affirmed by a 92% net promoter score (NPS). Its eCommerce suite covers strategy building, platform implementation, project planning, business analysis, team structure planning, existing projects audit, re-platforming, and customer experience (CX) consulting.
Elogic Commerce Success Story
Challenge: A pharma company facing low product visibility, poor customer experience, and compliance discrepancies enlisted Elogic’s services to optimize its eCommerce operations and maintain its functionality and scope growth.
Solution: Elogic migrated the marketplace to Salesforce Commerce Cloud to enable scalability. Moreover, it introduced a B2B procurement portal to optimize the customer experience (CX), ensuring the platform abides by compliance standards. The Elogic team also integrated a robust PIM system and AI-powered data analytics, unifying the end-to-end processes of the eCommerce site.
Results: Following the implementation, the pharma company sold and delivered pharmaceuticals 1.4x faster, gaining elevated product visibility and harmonized workflows. Powered by re-ordering features, the time required for order placement decreased significantly, from an average of 20 minutes to a mere three minutes.
Northern Commerce is a digital agency offering eCommerce consulting, omnichannel solutions, and business expertise for navigating digital change. The company excels in delivering holistic eCommerce solutions, blending technical acumen with strategic alignment through technology audits, stakeholder workshops, and prescriptive solutions to drive informed platform decisions.
Northern Commerce Success Story
Challenge: Tepperman’s, a home furnishing company, tasked Northern Commerce to create an eCommerce storefront that reflects its brand values, provides personalized service, and incentivizes users to visit its physical stores.
Solution: Northern Commerce implemented a conversion-focused strategy featuring a Magento 2 setup. The agency introduced features such as fluid inventory, pricing management, custom credit application integration, and product category templates, to name a few. The storefront was also adapted for mobile devices to ensure a seamless experience for users on any device.
Results: Tepperman’s new website resulted in a 13% web traffic surge, a 19.5% rise in mobile traffic, and a 20% increase in returning site visitors. The Magento 2 configuration simplified the site maintenance and management process, granting users access to inventory, pricing, and credit application functionalities.
How We Picked the Best eCommerce Consulting Companies
In selecting the best eCommerce consulting companies, we assessed their portfolios, client feedback, case studies, consulting expertise, and industry reputation. Our agency experts conducted an in-depth company evaluation to affirm their suitability in the relevant category.
The scoring system we use to assess their overall performance focuses on these key aspects:
eCommerce proficiency: Industry knowledge of eCommerce platforms and tools
Portfolio: Quality of implemented eCommerce campaigns as proven by case studies
Key services: Evaluation of core offerings and specialized expertise domains
Team capabilities: Employees’ backgrounds, relevant experience, and specialized skill sets
Client reviews: Scope of client satisfaction and acclaim reflected across DesignRush and Google reviews
Industry recognition: Awards and other acknowledgments reflecting noteworthy achievements
Ahy Consulting specializes in eCommerce Design and Development using advanced and modern tech stack. With a focus on performance, security, and stability we have successfully delivered many enterprise projects...
We are one of Austrias leading digital agencies. Formed out of a rock band. 50+ fixed employees work at our offices in Vienna, St. Pölten and Linz. Our services include consulting, design, programming and digital marketing...
Elightwalk Technology is your digital growth partner. With 15+ years of experience and a strong portfolio of 40+ successful eCommerce platforms, web development & FinTech we empower businesses to unlock their full digital potential through powerful, intelligent, and scalable technology solutions...
At Enliven, we blend creativity and technology to deliver custom ERP, software, and digital solutions. With 10+ years of expertise, we partner with startups to enterprises, offering web, mobile, eCommerce, electronics, and product design that drive growth and future readiness...
GoldenWing offers bespoke WordPress design and unique branding to elevate your digital footprint. Our SEO tactics enhance web visibility, serving clients worldwide with creativity and tech excellence...
Attain your product goals, accelerate business expansion, and nurture your internal technology teams. Kirana Consulting specializes in crafting robust enterprises, pioneering product innovations, and enhancing our clients' workforce capabilities...
Recipient of numerous design accolades, PixelChefs stands as a comprehensive web design agency crafting bespoke, attention-grabbing websites optimized for both SEO and mobile platforms, invigorating your sales pipeline. The agency has the best team of WooCommerce developers...
Forest City Digital is an eCommerce marketing agency based in Brecksville, Ohio, specializing in helping businesses thrive in the competitive online market...
Anything You Can Describe in Words, We Can Implement in Bitrix.
We are a full-cycle digital production company with our own product analytics, design and web development. We create convenient services that help develop business without losing the benefit for the end user. Our trump card is prompt work in a short time frame without loss of quality...
AI-First Engineering | Agentic AI | Product Engineering | Enterprise Software | Digital Transformati
Appventurez is a global AI and digital transformation company specializing in custom software, mobile app, web, and enterprise application development. We build scalable technology solutions that help businesses innovate, automate, and grow...
&why is a strategic design and technology agency dedicated to powering bold transformations for brands, from strategy to digital experiences. With over a decade of experience, the agency combines cutting-edge technology with insightful strategy and beautiful design to help clients achieve their business...
Software House for companies focusing on technology
Codefia is a software house that creates high-quality custom web applications, systems, and scalable software using modern tools and proven methodologies. We are an experienced team of programmers, UX/UI designers, back-end developers, and front-end developers with over 10 years of experience in the IT...
Working Weekends is a global Shopify Partner e-commerce agency helping brands design, build, and scale high-converting online stores. We specialize in custom Shopify development, UI/UX, CRO, SEO, and performance marketing to drive measurable growth. With teams across India, Dubai, and the US, we work with...
Eclipse Digital strives to simplify the world of technology. We develop tailored content-managed websites and custom web-based software solutions for your business. As a full-service custom software development studio we provide technological expertise with over 15 years of multi agency experience...
High6 is a web agency specializing in custom WordPress sites, web applications, and secure solutions using Laravel, Next.js, and React. We help growing brands build fast, future-ready platformsbacked by expert support and smart digital strategy...
ANCHOR is a Metro Detroit-based creative studio specializing in branding, web design, and development. We build clear, conversion-focused sites and provide fractional web + brand support for restaurants, hospitality groups, CPG, private equity, e-commerce brands, and more...
Building Is The Easy Part. Knowing What To Build Is Where We Come In.
Our studio works more as a business partner, specialized in design and implementation, rather than a blind executant. We think that too many products are smart but soulless, or beautiful but broken, and most fail long before launch, when nobody asked what to build and why...
We are one multinational Digital agency - with the mentality of real village kids.
In this way, we always want to meet our customers and team members at eye level and work together to reach the next level. Each ne project is a new challenge, but we're all crazy enough to take on this challenge that's so...
Reinforce Lab a full-service digital marketing agency that assists entrepreneurs, startups, and organizations to achieve market authority and digital potential by building Brands...
Twisty Designs is a Shopify Plus agency helping 78 figure DTC brands grow through high-converting design, personalization, and automation. Experts in Customily, Teeinblue, Zakeke, and Kickflip, we build scalable, real-time customization experiences that boost sales...
EPRIZ 7 helps restaurants, healthcare providers, furniture stores, startups, local businesses, and small business to medium-sized companies grow through digital advertising, websites, and connected TV advertising. Marketing services in Los Angeles, including SEO, social media, and branding...
Radiant partners with ecommerce brands to enable them to be their best version, thanks to our expertise in Shopify web design, development and website optimisation. We help brands make an impression online, increase their audience and convert more sales...
Sequence leverages the power of eCommerce to supercharge businesses. With its advanced platform, brands can maximize growth and dominate their competitionselling products anywhere theyre supported online...
Founded in 2014, IMP Marketing is an eCommerce marketing agency serving brands across the US and Canada. Our revenue share model helps founders scale with greater confidence while keeping their teams lean. By sharing both risk and reward, our success is directly tied to the growth of our clients...
XeoDev is a full service chatbot solution, AI, web, apps & software development agency. several of our clients are in the start up or next stage of growth...
Generate Targeted Real Human Traffic to Your Website that Converts
SEO25 is the top quick website traffic provider, offering solutions to assist businesses in growing their brand and increasing their revenue. We recognize the value of a well-designed website, but we also realize that it must be search engine optimized in order to rank high on Google. Our digital marketing...
Spacey Studios is a Melbourne-based design studio crafting strategic brands, custom websites and thoughtful creative systems for ambitious Australian businesses looking to elevate their identity, connect with clarity and grow with confidence...
Transform Agency is an expert e-commerce web development agency, dedicated to delivering custom software solutions and optimizing online stores for the highest performance, speed, and conversion rates...
Solo Media Group builds the commerce infrastructure lifestyle brands actually run on. Shopify Platinum Partner, top 5% worldwide. Brand and technical execution were never two separate pitches to us they're the same job, done properly. Development, UX, and Klaviyo email and SMS, handled in-house, with one...
We create stunning and professional websites that are tailored to your business.
At Birdhouse Web Design, we create websites that support your business goals. Our team delivers designs that connect with your audience and are built for speed, search engine visibility, and user-friendly functionality.
We understand the value of a website that looks great and works reliably. With...
For over a decade, Ritter Knight Creative has been crafting powerful web solutions for clients across an array of industries - from manufacturing to hospitality and tour & travel. With experience managing more than 101 website projects, these digital marketing professionals are dedicated to transforming ideas...
Vision to Growth. Siamo l'AI-First Digital Agency che trasforma idee ambiziose in risultati.
We are a group of specialized digital agencies, organized around our clients' goals. Using our method, we design and implement digital journeys to help brands realize their full potential in the global marketplace, taking care of every detail. We love working for our clients and the people we believe in...
Saucal is renowned for delivering exceptional results to eCommerce businesses. Our esteemed clientele, including industry giants like Automattic, Stripe, Amazon Pay, Bluesnap, and Facebook, attests to our ability to drive success and power the engines of the internet...
An agile and experienced marketing agency and consultancy. To be first, you must be fast.
Be More Cheetah is an agile marketing agency and consultancy known for its agility and effectiveness. We specialise in strategy and tactical deployment of projects and campaigns across various sectors.Unlock growth. Drive greater engagement. Enjoy improved ROI. Enjoy step-changing pace...
Atin is a strategic design and branding studio operating in London and Los Angeles. We engineer bespoke brand identities, custom logo systems, tactile packaging, and web experiences for venture-backed startups and scaling enterprises...
We solve problems through purpose-built apps, websites, and platforms. We're experienced in UI/UX design, website development, desktop and mobile app development, APIs, generative AI solutions, and cloud services. Our UI design and software development experts work with your team to achieve your business...
Immersive Mobile Designs specializes in crafting innovative, custom software solutions that drive business growth. With expertise in mobile app development, web design, and enterprise software, we transform ideas into impactful digital experiences. Our focus is on delivering high-quality, scalable products...
Farmhouse Branding is a boutique agency dedicated to crafting compelling brand narratives that drive engagement and conversion. Our expertise lies in creating distinctive stories that resonate with audiences and elevate brands...
We are a comprehensive brand consultancy dedicated to the creation and development of brands, digital products, and immersive experiences. Our specialization lies in the strategic enhancement of brand identity, targeting forward-thinking enterprises seeking to elevate their brand presence to new heights...
Performance Marketing for Outdoor and Active Lifestyle Brands
Foghorn Labs provides leading brands with online marketing strategy and integrated campaign management utilizing SEM, SEO, paid social media, display, video, email automation, and the business intelligence that makes it all tick...
High-end website development for design-driven companies.
We provide SEO, Google Ads & Social media services.
We believe that a design is more than just a digital presence. It's a reflection of your brand, your values, and your story. We design the best in all aspects.
Our team creates outstanding...
4 Frequently Asked Questions About eCommerce Consultants
What do eCommerce consultants specialize in?
eCommerce consulting companies focus on creating marketing and brand marketing strategies to help brands reach their goals. This includes reaching a wider audience, closing more deals and boosting their profit.
Most of them also offer development services and build cutting-edge apps and websites that are fully functional and eye-catching.
Here’s a list of what they do:
Research and analytics
A roadmap and strategy development
Monitoring reviews and customer service
Marketing and advertising strategy
Online store code audits
Custom app and web development
User experience development
Conversion optimization
Advising on product/niche selection
Quality assurance and testing
And more
How much do eCommerce consulting companies charge?
There are several aspects to consider when it comes to the cost of eCommerce consulting services.
On the one hand, it will depend on the company’s expertise. The more skilled and experienced an eCommerce business consultant is, the higher the fee will be.
On the other hand, the location also affects the project cost. For instance, an NYC-based agency is likely to charge more than a company located in Boston.
Finally, the scope and the timeframe of the project will also influence the final cost.
Most of the top eCommerce consulting agencies charge per hour and the price varies between $50 and $150.
Why hire an eCommerce consulting agency?
While ecommerce opens the doors to much bigger markets, it also comes hand-in-hand with fierce competition. eCommerce consulting agencies help businesses develop every aspect of their digital strategy to increase competitiveness and profits.
They are experts in analyzing your business needs, your target market and competition and creating strategies that will lead to business growth.
Here are the top five reasons why you should invest in a certified eCommerce consultant:
1. Reaching The Right Audience
There are more than 2 billion online shoppers in the world. [Statista]
However, not all of these consumers are your audience.
To make every penny invested in your digital business count, you need to focus on the right market.
An eCommerce consultant can help you achieve that by:
Researching the buyer persona: They will describe your ideal clients, discover their likes and dislikes, the buying decisions they make as well as the challenges they face.
Analyzing customer lifecycles: They identify the steps your leads go through before and after they convert or complete a purchase. Thus, by studying each of these phases they will come up with strategies for customer retention and revenue increase.
Retargeting: They will also run retargeting ads and target people who are already familiar with what you offer to make them reengage with your brand.
Your partners’ strategy will help you speak your audience language and put your products in front of the right people who are more likely to make purchases.
2. Improving Customer Service
93% of consumers would make a repeated purchase with brands that offer excellent customer service. [HubSpot]
Building loyalty is the best tool eCommerce businesses can use for improving customer retention and increasing the number of returning clients.
However, trust is not given, rather it is something that should be earned.
Great customer service can help you establish long term relationships. And eCommerce consulting agencies will provide you with actionable tips on how to create memorable customer experiences.
Or, they can implement the following strategies:
Send personalized messages and replies
Provide fast customer support
Experiment with discounts and trial offers
Analyzing customer feedback
And more
3. Enhancing Your Brand Image
Brands have as little as 7 seconds to make a first impression. [Forbes]
Before potential clients click the “buy now” button, they will certainly research your brand. So, depending on where you sell, they will either visit your website or social media profiles to see how credible you are.
And when they do that they will form their opinion about your business within seconds.
Your brand identity is of key importance for getting a winning impression.
A few factors to be considered here are:
A strong logo
Clearly defined values
Unique and high-quality content
Social proof and positive reviews
And more
eCommerce consulting companies will provide you with analysis and solutions on what branding elements you should focus on so that you complete more purchases successfully.
4. Increasing Sales
The average cart abandonment rate is 79.17%. [OptinMonster]
A huge number of shoppers never complete their purchases. They abandon their shopping carts for different reasons including:
Extra costs (shipping, tax fee, etc.)
Requests for account creation
Requirements of credit card info
Long checkout process
And more
eCommerce consulting firms can help you deal with uncompleted purchases by:
Getting inside the heads of your clients and analyzing their behavior to understand what drags them from completing their purchases
Putting together cart recovery strategies including sending personalized emails and remarketing
Making the shopping process easier and smoother
What questions to ask before hiring an eCommerce consulting agency?
Do you have experience in working on similar projects?
What eCommerce consulting services do you offer?
What is your plan for adjusting your services to meet our business needs?
What is your process for creating a roadmap?
What do you think about our brand?
Based on what you see, what improvements do you think can be made?
What results can you promise to deliver and how will you measure them?
Who will work on our project and who will be the main point of contact?
How will we be involved?
How does your pricing work? Are there extra charges to the original quote?
Proposals