Looking for a managed IT service provider in the USA? DesignRush simplifies the process for you by showcasing top managed services, supported by a 4.5-star average rating from 800+ verified reviews. Browse trusted companies and filter by pricing or reviews to confidently choose the best option for your business.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
CloudHesive is an AWS Premier Consulting partner. We are focused on cloud migration to AWS, Managed Services, Get AI and Agentic AI utilizing the most compatible LLMs, and Amazon Connect Implementations with our flagship ConnectPath CX platform...
Top Services:
- Managed Services
- Cloud Consulting
- IT Services
- AI Development
- Show more
- Location
- Fort Lauderdale, Florida
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $245/hr
- Minimal Budget
- $25,000 - $50,000
Softweb Solutions Inc, an Avnet company, drives innovation through advanced data science and AI to accelerate business growth in the evolving digital landscape...
Top Services:
- AI Development
- Big Data Analytics
- Managed Services
- Cloud Consulting
- IT Services
- Show more
- Location
- Plano, Texas
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $25,000 - $50,000
- Portfolios Count
- 5 Projects Listed
As a Managed Outsourced Information Technology company, we are not just focused on technology, but also on building meaningful relationships with our clients and fostering a strong team...
Top Services:
- Cybersecurity
- IT Services
- IT Compliance Solution
- Cloud Consulting
- Managed Services
- Show more
- Location
- Charlotte, North Carolina
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $199/hr
Charter Technology Solutions (CTS) is an IT and Cybersecurity Solutions Provider dedicated to helping K-12, nonprofits and commercial organizations create non-disruptive technology environments, instill security to avoid cyber disasters, unify systems & manage costs so users can thrive...
Top Services:
- IT Services
- Cybersecurity
- IT Compliance Solution
- Cloud Consulting
- Managed Services
- Show more
- Location
- New York City, New York
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $150/hr
- Minimal Budget
- $1,000 - $10,000
Veritis Group Inc is a global IT consulting and services company delivering digital, cloud, and data driven solutions. With expertise in AIOps, MLOps, DevOps, cloud computing, data management, and managed IT services, Veritis helps organizations modernize and improve efficiency...
Top Services:
- Managed Services
- Mobile App Development
- UI/UX Design
- Cloud Consulting
- AI Development
- Show more
- Location
- Irving, Texas
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $1000/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 1 Project Listed
Percona offers dynamic solutions for a seamless transition post MySQL 5.7 EOL. Our array of options includes MySQL, MongoDB, PostgreSQL, Kubernetes Operators, and Percona Toolkit...
Top Services:
- Big Data Analytics
- Managed Services
- Location
- Durham, North Carolina
- Number of Employees
- 250 - 499
Custom Software Development and IT Consulting Company...
Top Services:
- Software Development
- eCommerce Development
- Web Development
- Mobile App Development
- UI/UX Design
- Show more
- Location
- San Jose, California
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 6 Projects Listed
Most fast-growing companies dont struggle because of their product they struggle because their IT cant keep up with the pace of the business. Fintechs and hypergrowth companies require secure, efficient, compliant, and fully optimized IT environments, yet the market is saturated with generalist MSPs that...
Top Services:
- Managed Services
- Cybersecurity
- IT Compliance Solution
- IT Services
- Cloud Consulting
- Show more
- Location
- New York City, New York
- Number of Employees
- Under 49
- Average Hourly Rate
- $115/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 2 Projects Listed
Well take care of all your IT needs, so you can focus on your core business. At aap3 we enable businesses by providing solutions for all your IT requirements; from managing your network and computing infrastructure, providing blended support models, to specialist IT recruitment. We have nearly two decades of...
Top Services:
- Managed Services
- IT Services
- Location
- Cary, North Carolina
- Number of Employees
- 250 - 499
We partner with you to create a competitive advantage, turning information into knowledge...
Top Services:
- Managed Services
- BPO
- Location
- Fairfield, New Jersey
- Number of Employees
- 500 - 999
Down to Earth Technology is a well-established IT consulting and support firm that operates in the central Texas region, with our main office located in Waco, Texas...
Top Services:
- Managed Services
- IT Services
- Location
- Waco, Texas
- Number of Employees
- Under 49
Total Secure Technology, based in Sacramento, CA, specializes in delivering managed IT security and managed IT services to enhance cybersecurity defenses and business efficiency. Its dedicated team of cybersecurity experts and IT support technicians offers real-time threat management as a managed security...
Top Services:
- Managed Services
- IT Services
- Location
- Sacramento, California
- Number of Employees
- Under 49
- Average Hourly Rate
- $199/hr
- Minimal Budget
- $1,000 - $10,000
Bytagig is a trusted IT services and cybersecurity provider helping businesses manage, secure, and optimize their technology infrastructure. With a proactive approach and over 15 years of experience, they deliver reliable outsourced IT support that improves efficiency and reduces operational risk...
Top Services:
- Managed Services
- Cybersecurity
- Location
- Clackamas, Oregon
- Number of Employees
- Under 49
- Average Hourly Rate
- $199/hr
- Minimal Budget
- $1,000 - $10,000
ALLSTARSIT is an international outstaffing service provider that helps businesses recruit, pay, insure, and support top global talent with payroll, benefits, and more...
Top Services:
- HR Outsourcing
- BPO
- Customer Support
- Staff Augmentation
- Managed Services
- Show more
- Location
- San Francisco, California
- Number of Employees
- 1000 & Up
At Supercharge, we partner with our clients to turn disruption into opportunity by creating transformative digital solutions. With over 200 digital experts across New York, London, Amsterdam, Helsinki, Vienna, and Budapest, we develop digital strategies, design delightful interfaces, and build robust software...
Top Services:
- Software Development
- AI Development
- Digital Services
- Product Design
- Mobile App Development
- Show more
- Location
- New York City, New York
- Number of Employees
- 100 - 249
- Minimal Budget
- $50,000 & Up
- Portfolios Count
- 6 Projects Listed
Jade Global is an IT consulting, integration and managed services firm that helps enterprises modernize, adopt AI and scale. Founded in 2003 and headquartered in San Jose, California. Jade Global has 2,000+ professionals across 11 offices and has served 500+ clients in North America, Europe & APAC...
Top Services:
- CRM Consulting
- ERP Consulting
- ECM Consulting
- Managed Services
- IT Services
- Show more
- Location
- San Jose, California
- Number of Employees
- 1000 & Up
- Portfolios Count
- 3 Projects Listed
As your dedicated partner, we take care of all your IT, business, brand, and marketing essentials,guaranteeing reliable and consistent system functioning with predictable cost. This streamlined approach empowers your business to concentrate on growth levers while we handle the technicalities with assured...
Top Services:
- Managed Services
- IT Services
- Cybersecurity
- IT Compliance Solution
- Cloud Consulting
- Show more
- Location
- Portland, Oregon
- Number of Employees
- Under 49
- Minimal Budget
- $1,000 - $10,000
Healthcare Software Development company. AI Solutions, Voice AI Agents, GenAI platform development, HL7 FHIR Software Development, and more...
Top Services:
- AI Development
- Software Development
- Big Data Analytics
- Cloud Consulting
- DevOps Consulting
- Show more
- Location
- Wilmington, Delaware
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $70/hr
- Minimal Budget
- $50,000 & Up
- Portfolios Count
- 3 Projects Listed
GSS Infotech offers industry-leading Application Services, Managed Services, Digital Transformation & professional services that help business entities transform...
Top Services:
- Cloud Consulting
- Mobile App Development
- Managed Services
- Location
- New Brunswick, New Jersey
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $100/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Our name is inspired by the Turritopsis Dohrnii, a species of Jellyfish that can revert to its life-cycle form, via cellular differentiation. It creates a newer version of itself. Jellyfish Technologies uses design, engineering, and technology skills to transform the ideas of its valued clients into...
Top Services:
- Software Development
- AI Development
- Mobile App Development
- Web Development
- Web Design
- Show more
- Location
- Salt Lake City, Utah
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 4 Projects Listed
Grid & Grove is a web studio focused on building clean, modern websites for small businesses and growing brands. We specialize in thoughtful design, custom development, and straightforward solutions that help clients get online quickly and grow with confidence...
Top Services:
- Web Design
- Managed Services
- SEO
- eCommerce Development
- Web Development
- Show more
- Location
- Matthews, North Carolina
- Number of Employees
- Under 49
- Minimal Budget
- Under $1,000
- Portfolios Count
- 4 Projects Listed
We are Salesforces #1 Choice to Deliver Outstanding Data Cloud Projects to their Customers...
Top Services:
- Cloud Consulting
- CRM Consulting
- Big Data Analytics
- Managed Services
- Mobile App Development
- Show more
- Location
- New York City, New York
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $1/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
DPC Technology has been in business for over 36 years. We provide IT support managed services for small businesses in Florida & Georgia. We specialize in the dental, legal, and construction industries. At DPC we answer our calls live and provide a 15 minute guaranteed response time on all tickets. We offer...
Top Services:
- Cloud Consulting
- Managed Services
- Cybersecurity
- IT Services
- IT Compliance Solution
- Show more
- Location
- Jacksonville, Florida
- Number of Employees
- Under 49
- Average Hourly Rate
- $145/hr
- Minimal Budget
- Under $1,000
As your partner for IT services, PCA Technology Group is wholly dedicated to the success of your business. We'll sit down with you to tailor a suite of services that is exactly right for your company, whatever its size - large, small or somewhere in between. Since 1989, we've been partnering with customers...
Top Services:
- Managed Services
- IT Services
- Software Development
- Location
- Buffalo, New York
- Number of Employees
- Under 49
- Minimal Budget
- Under $1,000
Bluesource is a specialized IT services and data migration solutions company focused on enterprise data, archive and email migrations, data governance, compliance, and consulting for complex information environments across industries...
Top Services:
- Managed Services
- IT Services
- Big Data Analytics
- Location
- Grapevine, Texas
- Number of Employees
- Under 49
ConvergeSol is a US-based technology consulting and custom software development company specializing in AI, SaaS, cloud, Salesforce, and enterprise applications. We build, modernize, and manage secure, scalable solutions for startups, SMBs, and enterprises...
Top Services:
- Software Development
- IT Services
- Big Data Analytics
- AI Development
- Software Testing
- Show more
- Location
- New York City, New York
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $30/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 3 Projects Listed
NAKIVO delivers fast, reliable, and ransomware-proof backup and recovery for virtual, physical, cloud, and SaaS environments all in one powerful solution...
Top Services:
- Cybersecurity
- Managed Services
- IT Services
- Location
- Sparks, Nevada
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
NEKLO is an international custom software development partner. Since 2008, weve specialized in building and scaling digital products for high-stakes industries, including Healthcare, Fintech, Energy, and Construction...
Top Services:
- AI Development
- Software Development
- Mobile App Development
- Product Design
- Software Testing
- Show more
- Location
- Burlingame, California
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $35/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 4 Projects Listed
We are a team of online marketing professionals. We understand the search engine ecosystem and IT requirements for the current market. Our unique approach to SEO allows us the capability to take your site to the top of major search engines...
Top Services:
- Digital Marketing
- SEO
- PPC
- Social Media Marketing
- eCommerce
- Show more
- Location
- Liberal, Kansas
- Number of Employees
- Under 49
- Average Hourly Rate
- $29/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 4 Projects Listed
ALFTEK offers full-service network infrastructure, system administration, network security, software development and other managed IT services. What's more, the company also integrates robust software solutions with cloud-based SaaS, PaaS and IaaS platforms for website and social & blog design...
Top Services:
- Software Development
- Cybersecurity
- IT Services
- Managed Services
- Web Design
- Show more
- Location
- Concord, California
- Number of Employees
- Under 49
- Portfolios Count
- 4 Projects Listed
IT teams and business leaders are often at odds. This is in large part because technologists focus on technology rather than the underlying business issue. This company was founded to bridge that gap and to allow business owners the ability to fully leverage their tech stack. We offer near shore resources...
Top Services:
- Managed Services
- IT Services
- DevOps Consulting
- Staff Augmentation
- AI Development
- Show more
- Location
- Bellingham, Washington
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $80/hr
- Minimal Budget
- $50,000 & Up
LeeShanok Network Solutions is your partner in Business IT! Our security-first approach means we keep you protected AND connected. Whether you have 50 employees or 500, LeeShanok can enable your business through technology. See how we partner with your IT Team to deliver the best Managed Services for Arizona...
Top Services:
- IT Services
- Cybersecurity
- Managed Services
- Cloud Consulting
- Show more
- Location
- Phoenix, Arizona
- Number of Employees
- Under 49
- Average Hourly Rate
- $125/hr
- Minimal Budget
- $10,000 - $25,000
Computer Solutions East is your go-to partner for Cloud Consulting and Managed IT. Our expertise in creating dynamic solutions, combined with Cisco and Microsoft partnerships, paves the way for growth. With a commitment to excellence and an approach that fears no challenge, we are the Cloud Consulting partner...
Top Services:
- Managed Services
- Cloud Consulting
- IT Services
- Mobile App Development
- Show more
- Location
- New Rochelle, New York
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Cloudsquare is a Salesforce Consulting Partner and product developer that redefines Salesforce Consulting, taking full advantage of the Salesforce platform to deliver innovative, future-proof, and robust solutions pushing the system to its limits with every solution...
Top Services:
- IT Services
- Cloud Consulting
- CRM Consulting
- Managed Services
- Software Development
- Show more
- Location
- Los Angeles, California
- Number of Employees
- Under 49
- Average Hourly Rate
- $195/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 2 Projects Listed
A leading IT outsourcing & software development company offering AI-Powered web and mobile app development services...
Top Services:
- AI Development
- Mobile App Development
- Web Development
- Software Development
- IoT
- Show more
- Location
- Fremont, California
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Portfolios Count
- 2 Projects Listed
AllSafe IT offers robust Managed IT services designed to protect your business technology. With over 15 years of experience in Los Angeles, they provide responsive support, prioritize cybersecurity, and customize services to meet your specific needs...
Top Services:
- IT Services
- Cybersecurity
- Managed Services
- Software Development
- Cloud Consulting
- Show more
- Location
- Los Angeles, California
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $150/hr
- Minimal Budget
- $1,000 - $10,000
Our team of expert software engineers leads our clients through the product development process, laying out clear expectations and goals to hasten the product's time to market...
Top Services:
- Software Development
- Staff Augmentation
- Digital Strategy
- eCommerce Development
- UI/UX Design
- Show more
- Location
- Chicago, Illinois
- Number of Employees
- Under 49
- Average Hourly Rate
- $49/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 2 Projects Listed
Providus is a global technology partner uniting VCs, founders, and engineers to deliver human-centered, AI-enabled digital transformation. From strategy to scalable execution, we build intelligent solutions tailored to every stage, region, and ambition...
Top Services:
- CRM Consulting
- Staff Augmentation
- Managed Services
- Cloud Consulting
- Cybersecurity
- Show more
- Location
- Dallas, Texas
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 4 Projects Listed
Is Technology Frustrating, or Even Distracting You?We've been taming that beast for 20 years with the right mix of people, process, and tools, technology can be a huge game changer...
Top Services:
- Managed Services
- IT Services
- Big Data Analytics
- Software Development
- AI Development
- Show more
- Location
- Denver, Colorado
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $50/hr
- Minimal Budget
- Under $1,000
Corsica Technologies is constantly regarded as one of the best managed IT and cybersecurity providers. Additionally, Corsica Technologies assists businesses in using technology as a means of gaining a competitive edge in their company operations. Your IT strategy will be more cohesive as a result of our...
Top Services:
- Managed Services
- IT Services
- Cybersecurity
- Cloud Consulting
- AI Development
- Show more
- Location
- Fort Wayne, Indiana
- Number of Employees
- 100 - 249
FortéNext is a certified Salesforce partner based in the USA, delivering over two decades of expertise in implementing, augmenting, and managing Salesforce solutions for industries including manufacturing, healthcare, retail, distribution, and fintech. Alongside its core implementation, managed services, and...
Top Services:
- Managed Services
- Staff Augmentation
- Creative Services
- Product Design
- CRM Consulting
- Show more
- Location
- Boca Raton, Florida
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $100/hr
- Minimal Budget
- $50,000 & Up
MILL5 is a global AI and technology consulting company offering Software Consulting, Performance Engineering, and Managed Service offerings to businesses across various industries...
Top Services:
- AI Development
- Software Development
- IoT
- Software Testing
- Cybersecurity
- Show more
- Location
- Boston, Massachusetts
- Number of Employees
- 100 - 249
Our specialty is software development, databases, web, and information security. Our passion is creating solutions that drive success for our clients...
Top Services:
- Managed Services
- Cybersecurity
- IT Services
- Web Design
- Web Development
- Show more
- Location
- Tucson, Arizona
- Number of Employees
- Under 49
- Average Hourly Rate
- $100/hr
MARFI Systems is a SOC 2 Type II certified managed IT, cybersecurity and compliance provider in Santa Monica serving startups, healthcare, fintech and defense contractors across Los Angeles and Southern California. Launchpad bundles proactive IT, 24/7 SOC, endpoint and email security, identity, backup and...
Top Services:
- Managed Services
- Cybersecurity
- IT Compliance Solution
- IT Services
- Cloud Consulting
- Show more
- Location
- Santa Monica, California
- Number of Employees
- Under 49
- Average Hourly Rate
- $175/hr
- Minimal Budget
- $1,000 - $10,000
Hyve Managed Hosting is a fully managed, global hosting provider delivering enterprise-grade infrastructure across 35+ data centre locations worldwide...
Top Services:
- Cloud Consulting
- IT Services
- Managed Services
- Location
- Austin, Texas
- Number of Employees
- 50 - 99
The Provato Group is an IT services and technology solutions company in Brecksville, Ohio. We strategize, propose and provide IT solutions to companies locally and nationwide, and our goal is to ensure your specific IT needs meet your standards and requirements...
Top Services:
- Mobile App Development
- IT Services
- Software Development
- eCommerce Development
- Cloud Consulting
- Show more
- Location
- Independence, Ohio
- Number of Employees
- Under 49
- Average Hourly Rate
- $100/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Since 1990, security-conscious companies have turned to Aurora for support of their business-critical applications. Aurora’s highly training sales and engineering teams uniquely combine to position Aurora as a single source security consulting service provider...
Top Services:
- Cybersecurity
- Managed Services
- IT Services
- Location
- Torrance, California
- Number of Employees
- Under 49
- Average Hourly Rate
- $5000/hr
- Minimal Budget
- $1,000 - $10,000
Domio Labs delivers production-ready SaaS and AI-powered applications at the speed AI-accelerated engineering allows fixed scope, fixed price, senior engineers throughout. No junior staffing, no scope creep, no vendor lock-in. Built for operators who need software that works on the first delivery, not the...
Top Services:
- Software Development
- Mobile App Development
- eCommerce Development
- Web Development
- Managed Services
- Show more
- Location
- Atlanta, Georgia
- Number of Employees
- Under 49
- Average Hourly Rate
- $100/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 3 Projects Listed
Managed Service Providers by City
Managed Service Providers by State
Popular Services
Hiring Guide: How to Choose the Best Managed IT Services Providers in the US
How to choose the best managed service provider in the United States?
Use the criteria below to narrow your shortlist before moving into detailed discussions:
- Clarify internal requirements
Start by mapping your current IT environment, key pain points, and expected growth. This helps you filter out providers that aren’t built for your scale or complexity. - Look for proven, relevant experience
Prioritize MSPs with experience supporting businesses like yours. Industry familiarity, certifications, and documented results signal the ability to operate within your technical and regulatory landscape. - Assess service breadth and maturity
An experienced MSP should support both daily operations and higher-level needs such as security, cloud optimization, and disaster recovery with the ability to adapt services over time. - Evaluate scalability and stability
The right partner can scale infrastructure and security as your business evolves, without service disruption or constant contract changes. - Review security and compliance readiness
Make sure the MSP you choose has proven experience handling data protection, risk management, and industry-specific compliance requirements. - Measure responsiveness and reliability
Clear SLAs, defined response times, and consistent communication practices are essential for maintaining continuity and minimizing downtime. - Check reputation and transparency
Client reviews and references should provide some insight into how the MSP will operate once the partnership starts.
What results could businesses expect from an MSP?
Working with a managed services provider leads to measurable operational outcomes alongside long-term business benefits. Here’s what you can expect:
- Reduced downtime and disruption
Organizations using managed services report up to a 27% decrease in system downtime, driven by continuous monitoring and faster incident response. - Lower overall IT operating costs
Companies that outsource IT operations report an average 19-30% reduction in IT operational expenses, primarily due to fewer outages, automation, and reduced internal overhead. - Faster issue resolution
AI-backed monitoring and automation used by MSPs have reduced incident response times by up to 40%. - Stronger resilience during security incidents
Managed security services helped mitigate over 36% of ransomware incidents globally in 2024, improving recovery speed and containment. - Better scalability as the business grows
You would be able to scale users, devices, and infrastructure without performance degradation or service gaps.
These results explain why in 2024 more than 68% of enterprises outsourced at least one IT function and why the U.S. accounted for 38% of the global MSP market.
How does a managed IT services company ensure security, compliance, and data protection?
With a global shortage of 3.5 million cybersecurity professionals, 43% of organizations now outsource cybersecurity capabilities to managed providers. MSPs help businesses protect their systems and data through continuous monitoring and compliance-led practices:
- Cybersecurity monitoring and response
MSPs provide 24/7 monitoring across networks, endpoints, and cloud systems. AI-powered detection significantly improves response speed: it reduces average breach detection time from 181 days to 51 days and enables 73% faster containment than in-house teams. - Ransomware and threat mitigation
Layered security controls and rapid isolation help limit the impact of attacks. In 2024, over 36% of global ransomware incidents were mitigated through MSP-managed security services, improving recovery and containment outcomes. - Backup, disaster recovery, and continuity
MSPs maintain encrypted, redundant backups and tested recovery plans, which are required under many regulatory frameworks and critical for minimizing downtime during incidents. - Compliance management
34% of companies adopted managed security services specifically to meet compliance standards such as HIPAA, PCI DSS, and GDPR. What MSPs do is track regulatory requirements and maintain audit-ready documentation.
How to tell if a business needs fully managed services or co-managed IT?
The decision comes down to how much internal IT capability you have and how much responsibility you want to retain.
Fully managed IT is typically the right fit if:
- You don’t have an internal IT team or rely on generalist support
- You want to outsource IT operations, security, and maintenance fully
- Predictable monthly costs matter more to you than hands-on control
In this model, the managed services company owns day-to-day IT, including help desk, infrastructure, cybersecurity, compliance, and planning.
Co-managed IT is usually a better option if:
- You already have an internal IT team, but they lack capacity or specialized skills
- You want to retain oversight while outsourcing areas like security, cloud, or monitoring
- Your IT needs to scale with growth or hybrid work
What questions should you ask before hiring a managed services firm?
Asking targeted questions early will help you clarify how a managed service provider operates in practice, beyond sales promises and proposals.
Relevant Background
- What services and technologies/platforms do you specialize in?
- Can you share case studies and client references similar to my project scope and complexity?
- What is your support coverage (e.g., onsite or remote, after-hours coverage)?
Services and Processes
- How are support requests handled end-to-end (e.g., channels, ticket triage, and service level agreements)?
- Which security frameworks and compliance standards do you follow?
- What are our operational governance practices for incident response, escalation, change management, and post-incident reviews?
- What recovery time and recovery point objectives do you commit to, and what architecture/backup assumptions are required to meet them?
Related to Your Project
- Who will manage our systems daily, and what is their seniority level?
- How will you integrate with our existing tools and systems?
- How do you handle scaling and capacity planning as demand grows?
- What level of ongoing support is included after onboarding, and what will be billed separately?
How to find top managed services companies on DesignRush that fit your budget?
DesignRush helps you avoid guesswork by identifying MSPs that align with your budget and hiring criteria. You can compare providers based on reviews, team size, and rates.
| High budget: $50,000+ |
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| Low budget: $25,000-$50,000 |
|
Sources
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
- Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
- The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Why companies trust DesignRush
Every agency is independently vetted before it can be listed or ranked
4.8
4.8Some agencies pay for sponsored placement, clearly labeled and held to the same vetting standards.
Managed IT Services FAQs
What can a managed IT service provider do for business?
A managed service provider (MSP) is an external partner that manages and supports your IT systems so your team can focus on running the business instead of fixing tech issues.
MSPs typically handle:
- IT infrastructure management (networks, servers, hardware, and cloud systems)
- Proactive monitoring and maintenance to prevent downtime
- Cybersecurity and data protection, including threat detection and incident response
- Backup and disaster recovery to protect business-critical data
- Help desk and technical support for day-to-day issues
- IT planning and advisory, aligning technology with business goals
As IT environments grow more complex, more U.S. businesses are turning to managed services.
The U.S. managed services market reached $69.9 billion in 2024 and is projected to grow at a 10.5% CAGR through 2033, driven by remote work, cloud adoption, and rising cybersecurity threats.
What types of MSPs are there?
Managed service companies can be categorized in two ways:
1. By provider model (how the MSP operates and partners with your business)
| Type | What It Covers | Best For |
| Pure-Play MSPs | Core IT operations like monitoring, maintenance, patching, and system support | Small to mid-sized businesses needing reliable day-to-day IT management |
| Staffing-Led MSPs | Managed IT services combined with IT staff augmentation | Companies that need flexible capacity or temporary technical expertise |
| High-Level (Strategic) MSPs | End-to-end IT management, cybersecurity, cloud strategy, and long-term planning | Enterprises with complex infrastructure and strategic IT needs |
2. By service focus (what specific IT functions they manage)
Most specialize in one or more of the following areas:
- IT support: Ongoing monitoring, troubleshooting, and system maintenance
- Security services: Threat detection, vulnerability management, and compliance support
- Cloud services: Cloud migration, optimization, and ongoing management
- Network services: Network monitoring, performance optimization, and connectivity management
- Backup & disaster recovery: Data protection, backups, and business continuity planning
- Industry-specific: Tailored IT support for regulated sectors like healthcare, finance, retail, and legal
What benefits can businesses expect from managed IT service providers?
MSP services are designed to reduce operational strain and create more stability. Here’s what they bring to the table:
- Predictable IT costs
Fixed or subscription-based pricing reduces budget uncertainty and unexpected expenses. - Access to specialized expertise
On-demand support across infrastructure, cloud, security, and compliance. - Proactive system oversight
Performance issues now carry the same business impact as outages. According to Catchpoint’s SRE Report 2025, 53% of organizations agree that “slow is the new down,” reinforcing why proactive monitoring and performance management are core managed services benefits. - Stronger security foundations
Continuous threat monitoring, patching, and security controls reduce exposure to cyber risks. This is an increasing priority as the FBI recorded 859,532 cyberattacks in the U.S. in 2024, marking a 144% increase since 2018. - Simplified compliance support
Built-in processes ensure you meet regulatory requirements like HIPAA and PCI DSS. - Optimized technology management
Guidance on selecting, maintaining, and updating systems helps you avoid waste. - More focus on core work
Internal teams spend less time on IT operations and more on business priorities.
What is the difference between staff augmentation and managed services?
Staff augmentation providers and managed service providers both offer IT outsourcing solutions, but they differ in several key ways:
| Aspect | Staff Augmentation | Managed Services |
| Primary purpose | Fill skill or capacity gaps | Fully manage defined IT functions |
| Control | Client retains full control | Provider owns delivery and outcomes |
| Engagement type | Short-term or project-based | Usually ongoing, long-term partnership |
| Accountability | Client manages performance | Provider accountable via SLAs |
| Team integration | Works as part of your in-house team | Operates as an external IT owner |
| Cost structure | Hourly or contract-based | Typically fixed or subscription-based |
How much do managed service providers in the USA charge?
On average, managed service firms charge $150-$400 per user per month or $175-$300 per hour. For enterprise-level projects, pricing can start at $10,000 per month.
Main factors that influence MSP pricing:
- Number of users or devices
- Scope of managed services
- Infrastructure complexity and data volume
- Contract length and service hours
Common MSP pricing models:
- Per-user pricing: Predictable costs tied to headcount
- Per-device pricing: Charges based on supported hardware
- Tiered plans: Different service levels at increasing prices
- Flat-rate pricing: Unlimited support for a fixed monthly fee
- À la carte services: Pay only for specific IT needs