Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
VerifiedVerified by the DesignRush team for authenticity and credibility.
World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Hugo provides secure, end-to-end customer support, back office, AI operations, and trust & safety solutions for US-based and global clients. We are PCI DSS, ISO 27001, HITRUST, SOC 2 certified and HIPAA & GDPR compliant, to serve regulated industries including fintech, healthcare, and SaaS platforms...
Top Services:
Customer Support
Call Centers
BPO
Phone Answering Services
Transcription Services
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Location
Vancouver, Canada
Number of Employees
1000 & Up
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
8 Projects Listed
Hugo Services
Customer Support
Call Centers
BPO
Phone Answering Services
Transcription Services
Translation Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Google
Meta
Outschool
Topicals
Attentive
Faire
Sakara
Aurora
Data sourced from the agency's DesignRush profile
Hugo Reviews & Testimonials
Greg Digneo founder at content guppy
5.0★
B2B Review from Greg Digneo
Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.
Nimmit Shah Owner at Pi Asset Management Ltd
5.0★
BPO Review from Nimmit Shah
Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.
Jambu Subramanian Senior Manager of Operations at Kasha Global
5.0★
Customer Support Review from Jambu Subramanian
Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Kraft Communications is a Social Media Management and Web Design company dedicated to taking care of your online presence...
Top Services:
Branding
Social Media Marketing
Web Design
eCommerce Development
Creative Services
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Location
Terrace, Canada
Number of Employees
Under 49
Average Hourly Rate
$56/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
4 Projects Listed
Kraft Communications Services
Branding
Social Media Marketing
Web Design
eCommerce Development
Creative Services
Graphic Design
Public Relations
Customer Support
Event Marketing
Logo Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Wine On The Terrace
Fusion Eyecare Kitimat
Northwest Fuels Ltd
D & J Container Services Ltd.
Master Sweeper Ltd.
Bloomaceuticals
Complete Solids Control
Versalles Value
PNGi
Dr Rem Lee Hospital Foundation
Data sourced from the agency's DesignRush profile
Kraft Communications Reviews & Testimonials
Leanne Harms Review from Google
5.0★
Leanne Harms's Review Sourced from Google
Janine and her staff are very professional, friendly and helpful. They go above and beyond for any task I ask of them and they are very courteous and prompt. The graphics and diction are top quality. Best money ever spent!!
Evan Palahicky Review from Google
5.0★
Evan Palahicky's Review Sourced from Google
Excellent customer service and communication!! Very happy with all the work done so far. Will surely use again for future projects. Thank you!
Barbara Bond Review from Google
5.0★
Barbara Bond's Review Sourced from Google
I recently had the pleasure of working with Janine Kraft from Kraft Communications, and I can confidently say that she deserves every bit of this 5-star review! From the moment we started collaborating, Janine showcased her expertise in both media and web design.Her creative vision is truly remarkable; she crafted a stunning website that not only captures the essence of our brand but also enhances user experience. Janine's attention to detail is impeccable, ensuring that every element aligns perfectly with our goals.What impressed me the most was her dedication to understanding our needs. She listened attentively, provided valuable insights, and was always open to feedback, making the entire process smooth and enjoyable. Her communication skills are top-notch, keeping us informed and engaged throughout the project.If you're looking for someone who is not only skilled but also passionate about what they do, I highly recommend Janine Kraft and Kraft Communications. Working with her has been a game-changer for our business, and I can't wait to see where her talents will take us next!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
4.8
4.8
