Social Media KPIs to Measure Engagement Performance and Success

Social Media KPIs to Measure Engagement Performance and Success
Article by DesignRush DesignRush
Last Updated: November 30, 2022

There are more than 4.26 billion social media users across the globe. This number is projected to skyrocket to almost 6 billion in 2027.

77% of social media management (SMM) specialists claim that it is a highly effective marketing tool. This is where social media KPIs or key performance indicators step in. You can measure the effectiveness of your social media marketing efforts against a set of KPIs for social media.

Through the best KPIs for social media, your brand can determine the initiatives that drive the most engagement and conversions.

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What Are Social Media KPIs?

Social media is a powerful tool for companies to communicate with consumers and nurture quality business relationships. Marketing teams know social media’s value to business reach, revenue generation and overall return on investment (ROI).

So, what are KPIs for social media engagement and social network growth?

Social media KPIs help you monitor the growth of your social presence. They are customizable documents or templates for evaluation to determine if you are achieving your campaign objectives. Understanding social media metrics enables you to determine your initiatives’ effectiveness, impact, and reach.

KPIs for social media form a vital part of your marketing strategies. All social activities should be measured against them to assess the target audience’s reaction and reception. These will give you a clearer direction of where you need to take your social programs to reach your business goals.

Best KPIs for Social Media

Number of Followers or Fans

This indicates the number of people who follow your social media accounts. These followers or fans choose to receive updates from your page on their feed, showing interest in your offers. It keeps them in the loop of any new information from your company.

While this is a vanity metric without much weight when monitored alone, it is a great start to derive more actionable insights for your next social activities.

When you have a good number of followers, you can influence them to take action, leave comments under your posts and share your updates.

Pro tip: Gauging your shares and impressions against your total number of fans will inform you how many actively engage with your page.

Impressions and Reach

On the one hand, reach refers to the number of users who view your social media content. On the other, impressions are the number of times they have seen your posts. This means that the reach is the unique impressions that your page or a single post receives.

Pro tip: If your content receives low unique impressions, this may signify that you should modify your content strategies. Rethink how you deliver your strategies and determine if they are impactful, appealing, and valuable enough.

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Your Share of Voice (SOV)

SOV assesses your brand exposure versus the competitors. This indicates the number of conversations happening around your brand and offers on social networks. It gives you an idea about your brand positioning in your niche.

In addition, it weighs your online visibility based on conversions redirected from mentions and tags.

Pro tip: Here is how you calculate your share of voice through tags and mentions:

  • Set the duration you want to compute for SOV.
  • Divide the mentions within this timeframe by your total tags and mentions.
  • Get the percentage and multiply it by 100.
  • Compare this figure with your competitors’.

Likes and Reactions

Likes and reactions are social media KPIs for engagement. A powerful social post gets more reactions or likes from followers. A significant number of likes means that your content is compelling enough to convince visitors to engage and hit the like button.

Pro tip: Note the specific reactions your posts get. This will tell you about how people feel about your content and overall social presence.


A post’s number of shares indicates how many people resonate with your content, which is why they share and refer it to others.

Shares can be posting your content to a user’s personal feed and page or sending them via message to friends and family.

Pro tip: Your shares suggest if you are consistently on track with your content. These can tell you where to draw more ideas and inspiration from.

Comments and Replies

More comments and replies mean your target audience connects with the content. These help you reach and engage with more online communities and potential leads.

However, more than the number of comments and replies under your content, their nature also offer insight into your posts. That is why you should keep an eye out for negative or critical comments that may affect your enterprise’s reputation.

Pro tip: Put in the time to acknowledge user comments. If they involve complaints, ensure you handle the situation graciously and assure the client that you will resolve any concerns. This will show that you value your followers or customers.

Lead Generation

Your social media leads are prospective customers who are interested in your product or services but are yet to convert. Invest time to monitor these leads driven from your social media activities.

Conversions can be any of the following:

  • Completing a purchase
  • Booking your services
  • Subscribing to your emails and newsletters or blog post updates
  • Visiting your landing page and looking around your website

Pro tip: Include a product page, landing page, and website links that redirect social media visitors to your web pages. This will depend on your defined campaign goals, which can be any of these:

  • Get more signups
  • Inform
  • Sell

Key Takeaways on Social Media KPIs

Create lucrative social media campaigns by making the time and exerting effort to measure your ROI against the best KPIs for social media.

You can get essential insights into the aspects of your channel requiring more attention through KPIs for social media engagement.

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