Abi Bayley Review from Google

5.0★

Abi Bayley's Review Sourced from Google

Sophie at Message Direct has been incredibly helpful in porting across our message answering service from a previous supplier. It has been an extremely easy and prompt process. The service prices are also very good.

V M Review from Google

1.0★

V M's Review Sourced from Google

This is an absolutely awful company and you should avoid them like the plague. Do NOT fall for the fake 5-star reviews.Their service is terrible. Call handlers are NOT high quality, and make minimal effort on the phone. We've had multiple clients come in to our premesis physically distretted, crying and angry because of how call handlers have spoken to them.This is terrible considering the very high price this company charges compared to other places, which we should have researched deeper.If you dare question their service, they'll make up every excuse under the sun and gaslight you. Provide the call audio, however? Never. It doesn't matter how many times you tell them the call needs to be set up to provide a disclaimer and record audio, they'll NEVER provide you with the audio from their calls.This is NOT a transparent service. They charge top dollar, provide the lowest quality service, and gaslight you when you dare question them.This company cost us a lot of business and I would highly recommend you reconsider using them if you are looking here for advice.

Michael Redmond Review from Google

1.0★

Michael Redmond's Review Sourced from Google

Extremely unhappy. Refuse to not accept calls from numbers I have explicitly told them to block. Charge me for every second on call, purposely extending them for more fees. I refused to pay invoices as they stopped service and carried on charging me for 3 months where they didn't do anything! Now I've had a letter pursuing legal action...bring it on.

Alex Stone Review from Google

5.0★

Alex Stone's Review Sourced from Google

Partnering with Hire Live Support has been one of the best decisions for Our Company. Over the past two years, they have consistently delivered exceptional service and have handled our operations seamlessly, allowing us to focus on growth without any operational worries.We currently have a team of 13 experienced agents working with us through Hire Live Support across multiple departments, including Customer Support Representatives, Go-High Level Tech Experts, and exceptional Customer Experience Agents. The level of professionalism, dedication, and reliability they bring is truly outstanding. They have ensured smooth day-to-day functioning, provided well-trained resources, and managed our processes with complete accountability.Finding an outsourcing agency as reliable as Hire Live Support is rare. They have been the most dependable and trustworthy partner I’ve worked with, and I continue to be impressed by their commitment to excellence.I highly recommend Hire Live Support to anyone looking for a reliable outsourcing partner.

Brit Wilbanks Review from Google

1.0★

Brit Wilbanks's Review Sourced from Google

Please don't apply to companies open jobs posing as a candidate. The job market is hard enough for people out here, without businesses getting flooded with other businesses slide decks trying to make sales connections.Sincerely,The recruiter who had to look at your stupid slide deck.

George Webb Review from Google

1.0★

George Webb's Review Sourced from Google

*** SCAM ALERT ***I strongly advise staying away from this organisation. Ernest comes across as a nice person however he is extremely unprofessional and will not follow through on any professional or financial promises. PLEASE DO NOT USE.