One Solution to Solve Your IT Needs
Electric, an IT solutions company, is redefining how organizations handle IT by exceeding the level of service that businesses have come to expect from all other aspects of their business and the technology that supports it...
Top Services:
- Managed Services
- Cybersecurity
- IT Services
- Location
- New York City, New York
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Electric Services
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Software & IT Services Industry -
Corporate Services Industry -
Retail Industry
Electric Reviews & Testimonials
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Amy Gallagher's Review Sourced from Google
Onboarding with Electric AI has been a quick and smooth process! The integration of their tech support into our Slack account has worked great. They are very responsive and helpful. We also appreciate the Zoom training with our team of users to help make the transition easy and educate our team on how to engage with them.
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Ross Copeland's Review Sourced from Google
Electric has made considerable improvements over the past year and is hitting their stride. After a heavy restructuring, business became more focused and product development is progressing at a promising pace. The service desk remains the heart of the company, and they are the ones that keep things running. Shouts out to everyone on the support desk, we see you. Good generalist company for startups who need to outsource their IT. Keep an eye on their product pipeline to see if they're a good fit for you.
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C C's Review Sourced from Google
Is it possible to give NEGATIVE STARS?! Completely and utterly useless IT company. If we had to rely on them we’d be out of business. I end up just doing everything myself. Electric AI has been our it vendor for more than a few months and we have under 20 employees. Want something simple done like software updates, or apps installed on your company devices? you have to send them 34 emails and they tell you about how their “I’m sorry this is out of scope, our professional services team will send you an SOW to estimate the work because it’s a complex project.” And then 3 weeks later you get an absurdly complex quote when your project is long past dead. This goes for any simple task!!! What’s included in their monthly prices? We had a MAJOR password leak, and notified them to change passwords, they couldn’t figure out how to change them. They finally Found a manager who came on to tell us they needed to “quote the work.” This is all over slack and email. No way to speak to real people. Weeks later & no passwords changed. Total scam. They have a call center full of incompetent remote workers in South America that will make you BASH YOUR HEAD INTO A WALL. RUN DON’T WALK AWAY FROM THIS CIRCUS 🤡 🎪
