Best Kentucky Telephone Answering Service Company Rankings

6 Companies - Rankings updated: March 31, 2026

Every agency on DesignRush meets evaluation criteria around expertise and client feedback to empower informed choices. Some listings include paid partnerships.

Sponsored
United States × Kentucky ×

  • TeleDirect

    We Take Care of Your Calls.

    TeleDirect stands tall as an acclaimed industry frontrunner, focused on delivering outstanding on-demand call center and phone answering solutions. With a profound grasp of the contact center landscape, the team has firmly positioned itself as the ultimate preference for global organizations.  [... see all TeleDirect reviews ]
    Location
    Louisville, Kentucky
    Number of Employees
    250 - 499
    Average Hourly Rate
    $100/hr

    TeleDirect Services

    • Phone Answering Services
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    TeleDirect Reviews & Testimonials

    • Michelle Goode
      Michelle Goode Senior Manager of Operations at AlphaTheta Music Americas
      5.0★
      Call Centers Review from Michelle Goode

      Retrieving data. Wait a few seconds and try to cut or copy again.

      Show more
    • Tiffany L. Garcia
      Tiffany L. Garcia Director of Client Relations at Dr. Biz Boom
      5.0★
      Call Centers Review from Tiffany L. Garcia

      Tiffany L. Garcia gave TeleDirect Communications, Inc. a 5-star rating. Tiffany shared that she had used TeleDirect in her offices and also referred her clients to the agency. She praised the top-notch customer care and excellent communication and client engagement experience she and her clients had received since day one. Garcia highlighted TeleDirect's effectiveness in handling inbound call volume and seminar reservation services. (Source: 3rd party review platform)

      Show more
    • Carol Magdalein
      Carol Magdalein President at SEMINARS FOR LESS
      5.0★
      Call Centers Review from Carol Magdalein

      Carol Magdalein gave TeleDirect Communications, Inc. a 5-star rating. She commended its account representative, Kat, for always responding promptly and efficiently to any questions or issues. (Source: 3rd party review platform)

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Southern California Public Radio
    • WayFM
    • WGVU
    Data sourced from the agency's DesignRush profile
    View Profile
    4.6 4.6 (3)

  • TAS United

    Highest Quality, Call Center Services with Superior Customer Support.

    Offering Call Center Services. In today’s fast-paced business environment, a missed call equals a missed customer. Enter TAS United. Our experienced, bilingual agents answer your calls when you can’t – keeping you connected to your patients or customers 24/7/365.  [... see all TAS United reviews ]
    Location
    Lexington, Kentucky
    Number of Employees
    Under 49

    TAS United Services

    • Phone Answering Services
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    TAS United Reviews & Testimonials

    • Cerena Schane
      Cerena Schane Customer Relationship Management Manager at Airco Mechanical
      5.0★
      Phone Answering Services Review from Cerena Schane

      Partnering with TAS United not only helped save us money by outsourcing our call traffic, but enhanced our first impression with our customers. Beyond the ongoing and future savings, TAS United has allowed us to capitalize on more opportunities for new business. We have been able to eliminate significant time spent on the phones.

      Show more
    • Viktoriia Bielkova
      Viktoriia Bielkova Accountant at Congress Holding Group
      5.0★
      Call Centers Review from Viktoriia Bielkova

      My experience using TAS United is very positive. Since TAS United is highly professional, responsive and client oriented. They provide a great service! I highly recommend TAS United as your business partner.

      Show more
    • Dr. Shiree Flume
      Dr. Shiree Flume Owner at Flume Psychiatry
      5.0★
      Phone Answering Services Review from Dr. Shiree Flume

      I have been a customer of TAS United since 1989 and have been very satisfied with the service. The operators have helped many of my patients who were in mental health crisis over the years and their kindness and professionalism are much appreciated.

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Baylor
    • Siemens
    • Floodmaster Restauration
    • Golden Pass LNG
    Data sourced from the agency's DesignRush profile
    View Profile
    4.6 4.6 (3)
    4.1 4.1 (14)

  • Helpware

    End-to-end CX solutions that delight customers.

    Make customer experience your strongest competitive advantage. CX forms the beating heart of Business Process Management, delivering success by boosting customer retention and ensuring less costly, more efficient operations.  [... see all Helpware reviews ]
    Location
    Lexington, Kentucky
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    1 Project Listed

    Helpware Services

    • Customer Support
    • BPO
    • Call Centers
    • Phone Answering Services
    • Business Consulting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Clients and Projects

    View Full Portfolio
    • Custom Apparel Online Store
      Outsourced Customer Support Project for eCommerce Company Custom Apparel Online Store
    View Full Portfolio
    Comprehensive analysis done by DesignRush Agency Experts.

    Helpware Reviews & Testimonials

    • Maria Maidana
      Maria Maidana Customer Onboarding & Enablement Manager at SquadLocker, Inc
      5.0★
      Customer Support Review from Maria Maidana

      Helpware has been a trusted partner for SquadLocker for several years now for customer success. Our Customer Onboarding Team continues to shine through every administrator that interacts via our Live Chat channel for store help. Anzhelika is my Onboarding Lead and we work hand in hand in making any and all decisions for team enhancements. She delights both DIY and Enterprise administrators across multiple channels here at SquadLocker. I would not be as successful without Anzhelika by my side. I forsee using Helpware for years to come!

      Show more
    • Brian Agee
      Brian Agee Director of Sales & Marketing at Petro Towery
      5.0★
      Web Design Review from Brian Agee

      My organization contracted with Helpware for a complete website design and build. I am extremely happy with the finished product and continually receive positive feedback from customers, vendors, and employees. The Helpware team was very professional throughout the entire process and did an incredible job keeping the project on time and on budget. Communication was also great and I really appreciated their consultative approach. I would recommend without hesitation.

      Show more
    • Brian Lubeck
      Brian Lubeck Broker at Cypress Property Group
      5.0★
      Virtual Assistant Review from Brian Lubeck

      Over the past five years, I've had the privilege of partnering with Helpware, and my experience has been nothing short of exceptional. Their commitment to efficiency and cost-effectiveness has consistently impressed me. Whether you're a startup or an established enterprise, Helpware offers tailored virtual assistant solutions that work well with any company. I highly recommend them to anyone looking to hire a virtual assistant.

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • DoorDash
    • PureCars
    • Headspace
    Data sourced from the agency's DesignRush profile
    View Profile
    4.6 4.6 (3)
    4.3 4.3 (6)

  • Callzilla

    Contact & Call Center Outsourcing Support Channels & Audits.

    Callzilla is a full-service outsourced call center and business process outsourcing company with headquarters in Miramar, Florida. We help leading brands acquire and care for English-speaking and Spanish-speaking customers, placing the utmost priority on quality.  [... view Callzilla profile ]
    Location
    Lexington, Kentucky
    Number of Employees
    Under 49

    Callzilla Services

    • Phone Answering Services
    • Call Centers
    • Digital Marketing
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Callzilla Reviews & Testimonials

    • alec czartoryski
      alec czartoryski Review from Google
      1.0★

      alec czartoryski's Review Sourced from Google

      I have the same experiance as the other review. Sent a unit back and never recieved a replacement. Got ahold of Neal Topf the "CEO". He let me know he would find out what was going on and not sure how it got esclated to him, told me he would give a update good or bad. He has ghosted every single one of my calls. Not sure if thats how you properly run a business but seems like less of a headache to just answer the phone than have me call every single day. Would not recomend dealing with this company what so ever.

      Show more
    • Mark Joseph
      Mark Joseph Review from Google
      1.0★

      Mark Joseph's Review Sourced from Google

      This call center company is a scam. They handle warranties for Black & Decker. I shipped them my broken AC (Still under the 5-year warranty), which they received 2 months ago, and they refuse to ship me the replacement. The Callzilla call center is useless and will lie to you. They have blocked my number & won't respond to emails. I'll never purchase anything Black & Decker again as the "warranty" is a lie and they will take your property and refuse to replace it.

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Retail Industry
    • Healthcare Industry
    • Software & ITServices Industry
    Data sourced from the agency's DesignRush profile
    View Profile
    1.0 1.0 (2)

  • Hastings Humans

    Family Owned & ​ Operated Since 1948

    Hastings Humans is a full service call center and phone answering service. Hastings Humans provides its clients that competitive advantage of the human touch - and at a much lower cost than an in-house call center and with better customer service experience and close ratio than with IVR. Hastings is a  [... view Hastings Humans profile ]
    Location
    Louisville, Kentucky
    Number of Employees
    Under 49

    Hastings Humans Services

    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Hastings Humans Reviews & Testimonials

    • S Malone
      S Malone Review from Google
      1.0★

      S Malone's Review Sourced from Google

      Not sure why my company uses Hastings.....the customer service is not very good. Apparently there is only one person in the whole company, that can make changes to my account. When she is not there the account gets screwed up. they used to be good, but the service has deteriorated over the years.

      Show more
    • Samuel Kimelman
      Samuel Kimelman Review from Google
      5.0★

      Samuel Kimelman's Review Sourced from Google

      Hastings Humans take the time to get to know your business, and work with you to make sure their telephone answering services fit the way you work. This is the level of commitment that customers notice, and their contact center services are highly reliable and can increase the number of paying customers over voicemail.

      Show more
    • Darrick Eugene
      Darrick Eugene Review from Google
      5.0★

      Darrick Eugene's Review Sourced from Google

      Hastings Humans provided telephone answering services for my small business for over a year. They became part of my business and family. HH provided a seamless answering service that made my business appear professional and service oriented. I often received comments on how professional and polite my answering service was and I know that it absolutely contributed to the success of my business. I give them five stars and would recommend their services without hesitation.

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Retail Industry
    • Corporate Services Industry
    • Finance Industry
    Data sourced from the agency's DesignRush profile
    View Profile
    4.1 4.1 (16)

  • Magellan Solutions

    A Top-Grade Call Center Solutions Provider

    Magellan Solutions Outsourcing Inc. (Magellan) is an inbound and outbound call center and business processing outsourcing provider in the Philippines. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational  [... view Magellan Solutions profile ]
    Location
    Louisville, Kentucky
    Number of Employees
    500 - 999

    Magellan Solutions Services

    • BPO
    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Magellan Solutions Reviews & Testimonials

    • Alex Lavarsse
      Alex Lavarsse Review from Google
      5.0★

      Alex Lavarsse's Review Sourced from Google

      super attentive, helped me a lot when I needed it most, I highly recommend it, excellent professional, I would give 1000 stars

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Healthcare Industry
    • Real Estate Industry
    • Legal Industry
    Data sourced from the agency's DesignRush profile
    View Profile
    5.0 5.0 (1)

Related Services in Kentucky

Phone Answering Services in Kentucky

About The Author and Expert Reviewer

Senior Content Editor

bojana@designrush.com

Bojana Trajcheva is a seasoned content editor and innovation researcher with extensive experience in the tech and marketing industries. Formerly Editor-in-Chief at Studentsko Eho, she developed a strong foundation in content creation and editorial leadership. Bojana further honed her skills in senior innovation research roles and now brings this combined expertise to her work as an editor at DesignRush.

Director of Client Relationships

andrija@designrush.com

Andrija Savić is an accomplished and highly competent sales professional with record-breaking achievements. His work at BSC Kragujevac, a leading European NGO affiliated with SPARK Netherlands, resulted in a 24% increase in course completion rates. While at Global Media Box, his team contributed 26.5% of the company's monthly sales in just seven months. Since becoming the Director of Client Relationships at DesignRush, the business has gained a 700% revenue increase, a testament to his proven competency and dedication to customer satisfaction.

Latest Trends Related to Phone Answering Services

What Is SIP Calling
Phone Answering Services

SIP Calling Explained: How It Works and Main Business Benefits

6,320
Cloud-Based Phone Systems
Phone Answering Services

Cloud Based Phone Systems Guide

3,981
Cost of an Answering Service
Phone Answering Services

Answering Service Cost Breakdown

8,094