Procure top answering services for small business from our expert agency ranking list to ensure high-quality customer support and successfully grow your business. Narrow down your results by budget, client reviews, average hourly rates and team size.
MixBS helps businesses grow by providing market research, practical strategies, and decision-making support to achieve sustainable success...
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Customer Support Review from Kevin Swindlehurst
If youre looking for a partner thats flexible, highly skilled in multilingual customer support, and deeply knowledgeable in customer development and market research, MiXBS is the team you need. Their ability to adapt, deliver results, and provide top-tier support makes them stand out in the industry. We couldnt be happier with the partnershiptheyre exactly what we needed, and honestly, theyre awesome.
AnswerFirst helps businesses stay connected with real, helpful people answering every call day or night. No bots. No scripts. Just trained Customer Service Professionals who know how to support your customers when it matters most...
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Johnson Legal PLLC's Review Sourced from Google
As a small law office, we used AnswerFirst for about a year. We opted not to have calls recorded as their system has an irritating "beep" that sounds in the background while customers are on the phone. We thought things were going well. Several months later we signed up for CallRail, which recorded all incoming calls. We began to see a pattern of poorly handled calls. When we shared this information with management, and offered to provide the recording, they said "no thanks." The probems continued. For instance one caller asked if we did simple Wills. The AnswerFirst agent said, "No, we only do Estate Planning." After sharing these simple issues with management nothing changed. We asked if they could give us an adjustment to our bill based on the poorly handled responses. They said "No." We notified them this week we were switching carriers and they acted like they could care less. DO NOT use them as they cannot handle the simplest of calls.
Demetri Karoutsos's Review Sourced from Google
Outstanding After-Hours Answering Service – Highly Recommend for Service-Based BusinessesWe've transitioned to AnswerFirst about four months ago for our after-hours answering service needs, and they’ve exceeded every expectation. Their live agent support, combined with responsive customer service and advanced technology integration, has provided our team with a seamless and professional solution that far surpasses our previous provider.What sets AnswerFirst apart is their adaptability to our unique workflows, quick response times, and overall attention to detail. As a service business, having a reliable, U.S.-based call center is essential and AnswerFirst delivers with consistency and clarity.Their platform gives us the functionality we need, and the quality of their after-hours call handling has significantly improved both our internal efficiency and our customer experience.If you're a service-based company looking for high-quality live agents, professional support, and a partner who understands urgency and accountability, I highly recommend AnswerFirst. Exceptional value, exceptional team.Demetri KaroutsosDirector, CareMaster
Scott Lady's Review Sourced from Google
Finally, and I mean FINALLY an inbound call center who does what they say they will do, and does it excellently.Danielle and Robert have been incredible helping me with my campaigns, and ensuring everything is flowing smoothly.I highly recommend giving them a shot for your call inbound call needs.
For over 60 years, Answer United has been a trusted leader in the answering services industry, providing call center and live telephone answering services to businesses of all sizes. We offer 24/7 support to ensure seamless customer interactions that help businesses grow while keeping costs down...
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Jackie B's Review Sourced from Google
Extremely disappointing experience with Answer United. We signed up expecting a professional answering service that would follow our script, properly represent our company, and provide transcripts/recordings of calls as promised. None of that happened.Within the first weekend of service, we lost multiple jobs due to calls being handled poorly and the script not being followed. The representatives often sounded unfamiliar with our business and procedures, which reflected badly on our company.When we requested transcripts and recordings, we were told would be available; they were never provided. Customer service was also very frustrating to deal with. When I asked for a refund because the service was not delivered as agreed, I was told they had already invested time setting up the account and script. We invested employee time into that process as well, only for the agreed-upon procedures to be ignored.After bringing up these issues, communication largely stopped, and calls/emails went unanswered. Based on our experience, I would strongly recommend looking elsewhere if you want an answering service that will professionally represent your business.
Deep R's Review Sourced from Google
I used their service for a little over a year. They are very good at taking calls and usually answer them promptly. They would then pass on the message via email, though often some things in the message didn't make it across. However, if that was all I needed, then an answering machine would have been enough, I hired them as a virtual receptionist and to make appointments. Ultimately I left their service because, after more than a year they seemed to know very little about my business, they routinely had trouble answering callers' basic questions about the business. They often bungled appointment taking and I felt they were costing me business.I worked with them multiple times to change the script but still to no avail, they just didn't do a very good job as a VR.I think using them as a message-taking service is fine but would not expect anything more of them.
Jon Liebertz's Review Sourced from Google
Our favorite vendor, Answer United!As a growing company with a handful of Customer Care staff inhouse, we had a critical need to find a partner that could handle our call influxes during prime time as well as assist in creating an Emergency Line which our clients could use that would reach our after hours manager.Barbara and the Answer United group have exceeded our expectations in not only the quality of service, but their ability to make small, custom changes that really boost our ability to provide a higher level of communication to our customers.Looking forward to expanding our business relationship into the 2020 year!
We are a South Africa-based operations and support systems agency helping startups and growing companies scale customer support, AI operations, and backend workflows. We specialize in building efficient human-in-the-loop systems, support triage processes, and operational structures that reduce workload on...
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S3 Technology Group - Your CRM, business cloud phone, contact center and employee collaboration solutions provider...
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Offering Contact & Call Center Services. Experience is everything. At NexRep, we know that creating exceptional experiences for our Marketplace Contractors inspires them to create exceptional customer experiences...
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Magellan Solutions USA delivers expert contact center and digital marketing services tailored to your business needs. From inbound and outbound support to live chat, telemarketing, and SEO, we help businesses enhance customer engagement and drive growth. As a small, minority-owned business with diverse...
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Alex Lavarsse's Review Sourced from Google
super attentive, helped me a lot when I needed it most, I highly recommend it, excellent professional, I would give 1000 stars
Romeo Golf Consultants is a business consulting and services firm in Clearwater, Florida. We start the way a consultant should: by mapping how your business gets work, loses work, and spends it's time. Then we build what the map says you need. That might be an AI agent handling your inbound calls and emails...
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Eminenture is an ISO-certified, NASSCOM-member BPM & Digital Transformation company. Since 2011, we drive ROI using AI, Data Analytics, Tech Development, Research & Consulting, and Process Automation for clients across 19+ countries...
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anoop sharma's Review Sourced from Google
Worst company ever no carrer growth no high incentive not giving good increment forget about ot pays they tell you you are family in case of ot but for ot pavs we are not it management issue No medical benefit no any pf and company if ful of politician with full of politics.Do join this company they will keep your emplyment status on hold due to project issue and dont give that payment when you are or nold.It's a very bad company, there is no growth in it. Don't ever join it, and their salary is extremely poor. They completely wasted my time
Nilesh Kushwaha's Review Sourced from Google
The work culture at Eminenture is simple and stress-free. People respect your space, listen to your opinions, and actually care about your growth.There’s a healthy balance between fun and focus, you can laugh, learn, and work all in one day.And yes, doing the actual work becomes more enjoyable because of this.
Lowrence Sen's Review Sourced from Google
“I had an outstanding experience with Eminenture! Their expertise in business process outsourcing, data management, and IT services is truly commendable. The team is highly professional, efficient, and dedicated to delivering top-notch solutions. From the initial consultation to project execution, everything was handled seamlessly. Their attention to detail, innovative approach, and commitment to excellence set them apart from the competition. I highly recommend Eminenture to any business looking for reliable and result-driven outsourcing services. A fantastic company with exceptional service!”
Empowering Customer Experience with AI and Human Expertise-Customized Care Solutions by D3Mynds. Where AI Meets Human Touch D3Mynds Delivers Customized Customer Care Solutions for a New Era...
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Similar to other business answering services on the market, answering services for small business handle inbound and outbound calls to help organizations:
However, what makes these companies different is their focus and experience in helping small and medium-sized businesses create meaningful, personal connections with their callers aiming to grow their list of clients.
Considering that 89% of the organizations that offer "significantly above average" customer experiences are financially more successful than their competitors, excellent customer service is a brand differentiator that builds trust and increases customer retention.
So, businesses that want to grow should ensure high-quality support. This is where small business answering service companies step in. They can help you provide great customer service and generate repeat purchases.
These specialized agencies typically provide the following services:
Making the best first impression for small business owners can make all the difference.
This is where industry-trained call answering agents can come in handy, providing each caller with professional assistance while presenting your brand in the best light possible.
These are the key reasons to invest in an answering service for small businesses:
As your business grows, your expenses will increase. You'll need to hire more people to perform various operations, including a receptionist, to handle your client communication.
However, considering that an in-house receptionist is worth, on average, $3,313 per month in the U.S., outsourcing answering services can help you cut front desk-related costs.
If we calculate the cost of payroll taxes, sick days, holidays, and office equipment, then it will go up.
These solutions will cost you between $30 and a few hundred dollars per month, allowing you to direct these savings toward other more critical areas of your business.
A telephone answering service for small businesses will give you all the benefits a traditional receptionist would at a fraction of the cost.
With several employees wearing many hats, it can be challenging for small organizations to manage client communication.
Responding to each call and email professionally can be time-consuming, especially if you receive a higher volume of calls.
Outsourcing virtual answering services for small businesses can take this task off your shoulders, allowing you to focus on more value-added responsibilities and more significant sales drivers.
This will reduce your workload and ultimately increase your business efficiency.
Unlike in-house receptionists who can assist your clients during working hours, small business answering service providers work 24/7 for 365 days, covering weekends and holidays.
They can increase your company's responsiveness, which is the key to maintaining a professional image and reinforcing strong customer relationships.
So you won't have to worry about missed calls or sales opportunities.
Additionally, these experts can ensure each caller receives high-quality support and personalized attention, which contributes to enhanced customer service and increased satisfaction.
Sales calls are the lifeblood of every small business. When not appropriately answered, they can lead to missed opportunities.
Despite technological improvements and artificial intelligence, machines cannot replace the quality of service a live answering receptionist would provide.
And organizations need to consistently deliver exceptional customer experiences to achieve their goals and drive business growth.
Though machines may be less expensive, customers prefer to talk with human beings.
Data supports this fact, and according to NICE inContact, agent-assisted methods of communication bring a higher level of satisfaction among customers.
The logic behind this may come down to the higher level of personalization that live agents can bring. It also allows callers to explain complex problems and lets agents better recognize the callers' emotions.
There are a few factors that can influence the cost of answering services for small businesses:
Typically, these companies design their subscription plans based on per-minute, per-call, and per-month pricing.
Small and medium-sized businesses can come across prices starting at $30 and going up to a few hundred dollars per month.
Most of these agencies offer custom pricing, so these services may be cost-effective, considering that organizations can pay based on the number of calls they receive.
To choose the best small business answering service company, consider the following aspects:
Find out if the prospective companies have agents trained to serve your specific industry. This is important because experienced representatives will know your customer groups better. They will better understand your client's needs and provide relevant answers to their questions while representing your brand in the best light possible.
On the other hand, agents that have no previous experience in your sector will take longer to learn the ins and outs of your market and the FAQ your clients may have.
Learn if the top providers of telephone answering services for small businesses on our list offer call recording. This is a vital process that will ensure important client info is collected.
However, call recording is also beneficial in ensuring that your agents are meeting your quality standards and protecting your business just in case any legal issues come along the way.
Discover how each prospective company can ensure the quality of its services. Customer support can make or break your business, which is crucial to ensure your partner delivers exceptional service.
Most reputable companies will have internal call evaluation programs and follow specific processes focusing on courtesy, response time, and accuracy.
Learn which small business answering service companies have access to bilingual resources.
Spanish is the most common foreign language in the U.S., and some Hispanics are not fluent in English. This highlights that you must have Spanish-speaking agents handling your calls to ensure effective communication.
Make sure you only consider answering services for small businesses that can offer monthly reporting.
Analytical reports matter in collecting critical data about your customers, like their names, emails, and phone numbers, that you can use for sales purposes. They are also helpful in understanding how well your agents are performing as they can give you valuable info on their average response time, number of solved issues, and more.
Answering services for small businesses can help startups and medium-sized companies improve their client satisfaction and drive more repeat purchases.
Their solutions may cost you between $30 and a few hundred dollars monthly.
The benefits of investing in these specialized services are:
To choose the best agency for your organization, consider these factors:
Good luck with your research!
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