Connect with vetted software companies in Dallas that help brands convey their business ideas into functioning products. Compare agencies by portfolio, reviews, team size, cost and more to choose a partner that meets your criteria.
Best Custom Software Development Company in Dallas
27 Companies-Rankings updated: September 07, 2026
DesignRush has vetted all featured Dallas software companies to help you make better decisions. Certain agencies have paid placements.
VerifiedVerified by the DesignRush team for authenticity and credibility.AI LeaderRecognized for strong visibility across AI-powered search and answer engines.+1Award WinnerRecipient of a Best Design Award for outstanding work.
An Award-Winning Agency That Builds It Right
Goji Labs builds custom web and mobile apps, AI-powered products, and digital platforms for startups and nonprofits, with clients like WWF and WHO. It serves healthcare, fintech, and media verticals. A practical fit for early-stage startups and mission-driven organizations needing a product partner...
Top Services:
Mobile App Development
Software Development
UI/UX Design
AI Development
Web Design
Show more
Location
Dallas, Texas
Number of Employees
50 - 99
Average Hourly Rate
$149/hr
Portfolios Count
19 Projects Listed
Goji Labs Services
Mobile App Development
Software Development
UI/UX Design
AI Development
Web Design
Product Design
Digital Strategy
Web Development
Blockchain
IoT
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
World Wildlife Fund
K-ID
City of Los Angeles
TGS
Kangarootime
World Health Organization
Prediction Strike
American Kennel Club
Youth on Their Own
Root Insurance
Data sourced from the agency's DesignRush profile
Goji Labs Reviews & Testimonials
Michael Krone Founder at ADAK Athletic
5.0★
Web Design Review from Michael Krone
We partnered with Goji Labs for a complete app build, and they delivered exactly what we needed. Their team handled the entire project professionally and with great care from start to finish. I would highly recommend Goji Labs to anyone seeking a skilled and dependable development partner.
Wilson Rapp Co-Founder at eMedCert
5.0★
Software Development Review from Wilson Rapp
We brought Goji Labs on board for a major migration project, and the entire experience was smooth and well-managed from start to finish. We could not be happier with the results. Their expertise gave us confidence throughout the process, and we would not hesitate to work with them again.
Sheila Reddy CEO at Mosaik
5.0★
Mobile App Development Review from Sheila Reddy
As a founder with just an idea and a business model, I needed a partner who could turn that vision into a real product. Goji Labs guided me through every step of the process and built exactly the app we needed. Their expertise and patience made the entire journey manageable and rewarding.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
VerifiedVerified by the DesignRush team for authenticity and credibility.
Build Intelligent Apps for Web, Mobile, Data, AI and Cloud
Azumo builds custom web, mobile, and AI software with nearshore teams in South America, serving Meta, Omnicom, and the Discovery Channel. Its SOC 2-certified engineers delivered 40%+ search precision gains for Meta. Best fit for startups and enterprises needing U.S.-aligned nearshore development teams...
Top Services:
AI Development
Software Development
Staff Augmentation
Mobile App Development
Big Data Analytics
Show more
Location
Dallas, Texas
Number of Employees
100 - 249
Average Hourly Rate
$55/hr
Minimal Budget
$50,000 & Up
Portfolios Count
9 Projects Listed
Azumo Services
AI Development
Software Development
Staff Augmentation
Mobile App Development
Big Data Analytics
DevOps Consulting
Cloud Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Discovery Channel
Meta
Zynga
Jostens
Assembled Brands
NGL
NCSoft
Twitter
Horoscope.com
Bento
Data sourced from the agency's DesignRush profile
Azumo Reviews & Testimonials
Michael S. Director at Software Development Company
5.0★
Software Development Review from Michael S.
We selected Azumo to develop our software. We transitioned from another development company, so Azumo was initially responsible for migrating our existing code and environments. We are currently still working with Azumo as our nearshore software development team on adding new items to our software.
Anonymous CTO at Healthcare Company
5.0★
UI/UX Design Review from Anonymous
Azumo helped us migrate our existing UIs into a new framework, creating reusable components and the infrastructure needed for future development. The developer they assigned became a seamless part of our team, always punctual, responsive, and a great fit overall.
Anonymous VP Product & Engineering at Sales & Mktg Software Company
5.0★
Software Development Review from Anonymous
Thanks to Azumo’s work, our product is now more scalable, optimized, and ready for a growing user base. Their team has managed the engagement effectively, keeping us updated and addressing any challenges along the way. We’ve appreciated their constant availability and proactive communication.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
VerifiedVerified by the DesignRush team for authenticity and credibility.Award WinnerRecipient of a Best Design Award for outstanding work.
Build software people actually pay for.
Designli builds mobile apps, web apps, and SaaS platforms in React Native for clients like Michelin, Hearst, and Goodwill, with 200+ product launches. Its development team uses AI-empowered engineering. The software development agency is best for businesses needing a dedicated, full-time product team...
Top Services:
Mobile App Development
Software Development
Web Development
Web Design
UI/UX Design
Show more
Location
Dallas, Texas
Number of Employees
50 - 99
Average Hourly Rate
$85/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
16 Projects Listed
Designli Services
Mobile App Development
Software Development
Web Development
Web Design
UI/UX Design
Software Testing
IoT
Blockchain
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Goodwill
Earthlink
Rotary
State of South Carolina
Secur.Space
Grappos
Michelin
Accel Entertainment
Millennium Parking Garages
Data sourced from the agency's DesignRush profile
Designli Reviews & Testimonials
Anonymous Founder & CEO at Innershell
5.0★
Mobile App Development Review from Anonymous
Designli delivered a high-quality prototype on a tight timeline. The team was responsive to feedback, met every deadline, stayed within budget, and quickly adapted to requested changes. Their expertise in app design and development was evident throughout the project and left a strong impression.
Anonymous CEO at Monjour
5.0★
AI UI/UX Design Review from Anonymous
Designli produced a complete, functional Figma prototype for our solution. They communicated clearly through virtual meetings and stood out for their strong process, gathering feedback from multiple stakeholders and delivering on schedule. Overall, we were very impressed with their work.
Anonymous CTO at Code Willing
5.0★
AI UI/UX Design Review from Anonymous
Designli delivered Figma wireframes that were both well-crafted and well-received by our team. The designs were clean, intuitive, and elegant, reflecting strong design intuition. Throughout the process, the team stayed organized, communicated clearly via Basecamp, and delivered everything on time.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Zazz builds custom enterprise software using Node.js, .NET, Java, and Python, with SOC 2, ISO 27001, and HIPAA compliance. The software development agency serves the Government of Ontario platform and global financial services firms. Best fit for enterprises needing security-first software development...
Top Services:
Mobile App Development
IT Services
Software Development
Staff Augmentation
IT Compliance Solution
Show more
Location
Dallas, Texas
Number of Employees
250 - 499
Average Hourly Rate
$45/hr
Portfolios Count
36 Projects Listed
Zazz Services
Mobile App Development
IT Services
Software Development
Staff Augmentation
IT Compliance Solution
Cybersecurity
Managed Services
Cloud Consulting
DevOps Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
JP Morgan
BBC News
PayPal
Harvard Innovation Labs
HBO
Jeddah Season
McDonald's
NBA
Honda
Citibank
Data sourced from the agency's DesignRush profile
Zazz Reviews & Testimonials
Sam Zaid CEO at Getaround
5.0★
Mobile App Development Review from Sam Zaid
Their team's technical proficiency and creativity have significantly contributed to the success of our world's first connected carsharing marketplace. Zazz not only met but exceeded our expectations, delivering a seamlessly integrated and user-friendly mobile app that has truly empowered people to carshare everywhere. The collaboration with Zazz has proven to be a valuable partnership, marked by open communication, timely delivery, and a genuine dedication to our mission.
Jay Thrash SENIOR IOS DEVELOPER at Epic Games
5.0★
Mobile App Development Review from Jay Thrash
Their unparalleled expertise and dedication to excellence were evident throughout the entire collaboration. Zazz's team consistently demonstrated a deep understanding of our vision, translating it into a seamless and innovative mobile application. Their commitment to quality and precision in every aspect of the development process was truly impressive. Zazz's ability to navigate complex challenges with agility and deliver solutions that exceeded our expectations was instrumental in the success of our project.
Don Harmon Director of Global IT Services at Dorel Juvenile
5.0★
Mobile App Development Review from Don Harmon
Zazz's commitment to delivering a high-quality mobile app for Dorel Juvenile was evident throughout the entire development process. The team consistently communicated progress, promptly addressed any concerns or modifications, and ensured that the final product not only met but exceeded our expectations. The mobile app developed by Zazz not only showcased cutting-edge technology but also reflected a deep understanding of the child-centric focus that Dorel Juvenile upholds.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Award WinnerRecipient of a Best Design Award for outstanding work.
Award-Winning AR / VR / XR / AI / WebGl Experiences
Groove Jones is an innovative technology company that specializes in creating AI/VR/AR software solutions for a wide range of industries, including advertising, entertainment, marketing, health, and training...
Top Services:
VR/AR
Software Development
Mobile App Development
Web Development
Web Design
Show more
Location
Dallas, Texas
Number of Employees
Under 49
Average Hourly Rate
$150/hr
Minimal Budget
$50,000 & Up
Portfolios Count
26 Projects Listed
Groove Jones Services
VR/AR
Software Development
Mobile App Development
Web Development
Web Design
AI Development
UI/UX Design
Event Marketing
Creative Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Toyota
Amazon
MasterCard
Intel
HP
Comcast
FX Networks
Samsung
AT&T
Ford
Data sourced from the agency's DesignRush profile
Groove Jones Reviews & Testimonials
Sam Rogers Project Manager at National 4-H Council
5.0★
VR/AR Review from Sam Rogers
The fine folks at Groove Jones really delivered with this project!See for yourself at https://4-h.org/clover/activities/rockets-to-the-moon/Our organization had worked with them before, but this was my first time...and my first time working with an AR project at all. Giving all the stars in all the categories isn't something I do much of, but in every way Groove Jones earned it.From the beginning, they got the intention and guided us through the choices needed to keep us within our fixed budget and immovable timeline. The team consistently delivered what we needed to get approvals from our internal and external stakeholders, and worked with us when we faced unexpected delays and technical surprises. We're just launched and already looking for the next opportunities to work with Groove Jones again! Totally professional, and totally fun :) They really made our team and our brand look good.
Amy Chao, CMP Marketing Manager at Toyota
5.0★
VR/AR Review from Amy Chao, CMP
The client had an exceptionally positive experience with Groove Jones. The agency delved into new technology boosting user experience, ensuring it aligned with the existing environment and was multi-channel compatible. Groove Jones in less than 90 days unveiled an interactive platform that was not only visually captivating but also had a striking impact. Throughout the journey, it remained communicative, promptly addressing modifications and infusing their unique insights. (verified via email)
Alan Fletcher Chief Product Officer at Aurea Software
5.0★
VR/AR Review from Alan Fletcher
The client collaborated with Groove Jones on a challenging initiative, marked by a lofty yet vague objective and a pressing deadline. Discovered through online research and having no prior association, the collaboration swiftly took off. In merely three months, Groove Jones conceptualized and constructed a 20x16x10 Holodeck for the client's participation in the MWC event in Barcelona. (Verified via email)
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
TekRevol is a globally recognized digital innovation company with 10 years of experience delivering high-impact mobile applications, AI-powered software, and scalable digital products. Every engagement begins with a clear roadmap, defined KPIs, and a commitment to measurable business outcomes...
Top Services:
Mobile App Development
Web Development
AI Development
Staff Augmentation
Digital Marketing
Show more
Location
Dallas, Texas
Number of Employees
250 - 499
Average Hourly Rate
$35/hr
Minimal Budget
$25,000 - $50,000
Portfolios Count
46 Projects Listed
TekRevol Services
Mobile App Development
Web Development
AI Development
Staff Augmentation
Digital Marketing
eCommerce Development
WordPress Website Design
SEO
Software Development
Product Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Pure Plank
Truth GPT
The University of North Alabama
Soundly
Al Hussaini
AMJ Workplace Wellness
Selah
kinekt
Mdrouz
Teemates
Data sourced from the agency's DesignRush profile
TekRevol Reviews & Testimonials
Aleksandra Puzyno I DYWIDAG Concrete Marketing Manager in DYWIDAG at DYWIDAG Concrete Technologies
5.0★
Mobile App Development Review from Aleksandra Puzyno I DYWIDAG Concrete
TekRevol did a great job with our app. They understood what we needed and finished everything on time. Working with them was easy and professional. I recommend them to anyone who wants a good app.
Sidra Ansari Brand Manager at Vitruvian Agency
4.3★
Web Development Review from Sidra Ansari
I recently collaborated with Tekrevol for the development and design of our marketing website, and the experience was outstanding. Their team showcased professionalism, creativity, and a deep understanding of web technologies. The communication was clear and effective, ensuring a smooth process from start to finish.The design and functionality of our website exceeded our expectations, making it not only visually appealing but also user-friendly and responsive across all devices. The project was delivered on time and within budget, reflecting Tekrevol's dedication to quality and client satisfaction.I highly recommend Tekrevol to anyone in need of top-quality web development and design services. Their expertise and customer-focused approach truly set them apart.
Sara Kraeski Marketing Manager at Lex Mundi
5.0★
Mobile App Development Review from Sara Kraeski
TekRevol created a design aimed at enhancing the website's accessibility, with the anticipation of boosting traffic and conversion rate.Their team representative effectively communicated clear timelines and objectives. Notably, they exceeded expectations and delivered exceptional application development services. Their excellent communication and responsiveness played a vital role in the project's success.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Think Big. Think The Apptitude - We build apps that build your business.
Think Big. Think The Apptitude. This is not merely a slogan - we welcome challenges and deliver sustainable results as per the needs and timeline of clients. From startups to established businesses, The Apptitude has been helping brands succeed in the AI and digital world for well over 9 years...
Top Services:
Software Development
Mobile App Development
Blockchain
AI Development
eCommerce Development
Show more
Location
Dallas, Texas
Number of Employees
100 - 249
Average Hourly Rate
$50/hr
Minimal Budget
$25,000 - $50,000
Portfolios Count
8 Projects Listed
The Apptitude Services
Software Development
Mobile App Development
Blockchain
AI Development
eCommerce Development
Web Development
Digital Services
Digital Marketing
CRM Consulting
Business Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Glam Grid
LiftLine
Yoga Unity
BalanceMe
Bloom Rate
Curb
Glo
Lyst
Fieldwire
Waking Up
Data sourced from the agency's DesignRush profile
The Apptitude Reviews & Testimonials
John Kennedy Co-Founder at Breava
5.0★
Mobile App Development Review from John Kennedy
The team at The Apptitude did a wonderful job of understanding my requirements and delivering the best results possible. From the initial consultation phase of my project to the final phases and optimization, the team showed utmost professionalism and expertise. The initial UI/UX turned out to be beautiful, seamless, and user-centric, as I had in mind. The team’s dedication, support, and skills is top-notch and their communication is cooperative and timely. I highly recommend The Apptitude for app development.
Julian Hayes VP Marketing at PrixmaStudios
4.8★
Mobile App Development Review from Julian Hayes
Super happy with the final product, though we had a few back-and-forths on design details. The team was patient and nailed it in the end. They partnered with us. Gave honest feedback and suggested features we hadn’t thought of. Felt like having in-house devs without the overhead.
Ronak Chandrana CEO at Fittedup
5.0★
Mobile App Development Review from Ronak Chandrana
It was a great journey working with The Apptitude. From the initial consultation phase to the final phases and maintenance of the Fittedup project, everything was up to the mark. The team worked dedicatedly and passionately, showcasing great skills and expertise. We had a long and deep consultation meeting where they understood my vision and from there, everything went smoothly. I would surely recommend The Apptitude for high-quality mobile app development and marketing. Thank you for making everything seem so easy!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Custom software development services and mobile app development
WTT Solutions is a custom software development agency that helps businesses achieve their goals through cutting-edge technology. We specialize in web development, crafting high-performance platforms, and mobile app development, delivering intuitive applications that enhance business growth...
Top Services:
Software Development
Mobile App Development
AI Development
Staff Augmentation
Web Development
Show more
Location
Dallas, Texas
Number of Employees
Under 49
Average Hourly Rate
$40/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
9 Projects Listed
WTT Solutions Services
Software Development
Mobile App Development
AI Development
Staff Augmentation
Web Development
Blockchain
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
IntentifyAI
Amigoes
Forecheck
Infinity-D
PLH - IDEMS
uRecruits
PurplePass
Paidiem
Luklabs
Abu Dhabi Police
Data sourced from the agency's DesignRush profile
WTT Solutions Reviews & Testimonials
Willy Danenberg Program & Project Manager, Head Global Systemic, Smart, Digital, Supply Chain & Financial Change at AltoChange
5.0★
Cloud Consulting Review from Willy Danenberg
I had the pleasure to work with Serhii from WTT Solutions on a complex and a complete Windows desktop application. Serhii communicated very professionally, finished and delivered a high quality work on time. Based on my experience, I highly recommend him as he is a very pleasant and competent person to work with and I hope you will be happy with his services as I and the team involved were.
Bill Rafferty Principal Consultant at Hidden Industries
5.0★
IT Services Review from Bill Rafferty
I first heard about WTT Solutions through a colleague who had a great experience with them, and I’m glad I took their recommendation. The team was professional, transparent, and really knew their stuff when it came to offshore development. Communication was clear, and they were always on top of timelines and costs. Overall, it was a smooth and reliable experience . I’d definitely hire them again.
Bryan Thomas Owner at M.C. Dean, Inc
5.0★
Cloud Consulting Review from Bryan Thomas
WTT Solutions provided UI designs for a construction company. The team provided designs for the mobile and desktop versions of the SaaS platform. The UI design exceeded the expectations of the internal team. WTT Solutions provides high-quality deliverables in a timely manner. The team is understanding and hard-working.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
VerifiedVerified by the DesignRush team for authenticity and credibility.
Products Engineered for Growth, Built AI-Native
AppVerticals is a Dallas-based product engineering company building mobile, web, custom software, and AI-native products for startups and Fortune 500s. Senior-only teams. 2,000+ products shipped...
Top Services:
Mobile App Development
Software Development
Web Development
Web Design
ERP Consulting
Show more
Location
Dallas, Texas
Number of Employees
100 - 249
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
22 Projects Listed
AppVerticals Services
Mobile App Development
Software Development
Web Development
Web Design
ERP Consulting
Digital Strategy
Software Testing
AI Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Coca-Cola
Nokia
Dubai Arts & Culture Authority
Getz Healthcare
Al Rostamani Group
CPCG
FishFin
GetSpruce
CargoBarn
EdgeQ
Data sourced from the agency's DesignRush profile
AppVerticals Reviews & Testimonials
Ali Mroueh Country Manager at Nearpay
5.0★
Software Development Review from Ali Mroueh
We worked with AppVerticals to develop our financial company software, and overall, the experience was positive. The team communicated clearly and delivered the project on time. The platform is easy to use and meets our core needs. I'd recommend them for FinTech development.
Furqan Tabani Chief Executive Officer at Property Network
5.0★
Blockchain Review from Furqan Tabani
The solution made tenant onboarding quick and secure, reducing paperwork and ensuring all identities are verified reliably. It really boosted trust between us and our tenants.
Phyo Htet Paing Data Analyst at Skyloov Property Portal
5.0★
Blockchain Review from Phyo Htet Paing
The project significantly improved our tenant screening by making the verification process faster and more secure. It helped us reduce fraud and build confidence with our clients.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
FuturByte is a custom software and app development company that builds high-performance digital solutions. We develop apps, websites, and web apps designed to solve real business challenges...
Top Services:
Web Development
eCommerce Development
Mobile App Development
Software Development
Web Design
Show more
Location
Dallas, Texas
Number of Employees
100 - 249
Average Hourly Rate
$50/hr
Portfolios Count
10 Projects Listed
FuturByte Services
Web Development
eCommerce Development
Mobile App Development
Software Development
Web Design
WordPress Website Design
AI Development
VR/AR
IoT
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Chaps & Co Barbershop NYC
Edsidera
Smart Box
Eazio HRMS
Mint Specialist Recruitment
More Café HRMS
SHP-Portfolio
Stitches
SW1 Groups
Gorgeous Flower
Data sourced from the agency's DesignRush profile
FuturByte Reviews & Testimonials
Matthew Van Heyst CEO at Tecnet Canada Inc.
5.0★
Mobile App Development Review from Matthew Van Heyst
We partnered with FuturByte to develop FitSync, a fitness tracking app tailored to individual workout goals. Their team provided innovative solutions, integrating real-time tracking and AI-driven analytics. Communication was smooth throughout the process, and they ensured the app ran flawlessly on both iOS and Android. A fantastic experience overall.
Andrew Lockhead CEO at Stay22
5.0★
Mobile App Development Review from Andrew Lockhead
FuturByte exceeded our expectations with SmartShop, an AI-powered e-commerce app designed for seamless shopping experiences. Their team demonstrated exceptional expertise in mobile development, integrating AI-driven recommendations and a user-friendly UI/UX. The project was delivered on time, and their post-launch support has been outstanding. Highly recommended.
Axel Demazy CEO at Spendesk
5.0★
Web Development Review from Axel Demazy
FuturByte transformed our outdated e-commerce platform into a sleek, high-performing web application. Their expertise in modern web technologies and seamless integration of payment gateways significantly improved our sales and user experience.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Axencia stands at the forefront of digital innovation, delivering intelligent marketing solutions that fuse creativity with data-driven precision. Our mission is to empower brands through personalized strategies designed for measurable growth and impact...
Top Services:
Digital Marketing
CRO
Mobile App Development
Software Development
Web Design
Show more
Location
Dallas, Texas
Number of Employees
50 - 99
Average Hourly Rate
$60/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
38 Projects Listed
Axencia Services
Digital Marketing
CRO
Mobile App Development
Software Development
Web Design
Web Development
Creative Services
WordPress Website Design
IT Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Entertain. Engage. Elevate. That's the RetroCube Way!
RetroCube crafts media and entertainment apps that redefine digital immersion. Offering tailored solutions, our apps aren't just tools but experiences. We set the gold standard in media app development with cutting-edge features like audio/video streaming, real-time updates, and social integration...
Top Services:
Mobile App Development
Software Development
AI Development
Location
Dallas, Texas
Number of Employees
100 - 249
Average Hourly Rate
$50/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
8 Projects Listed
RetroCube Services
Mobile App Development
Software Development
AI Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Chinchilla Time
Champions Eternity
Navbus
BriteLite
Store Up Your Treasure
Race Track
Jumplog
USA RX
Wide
Data sourced from the agency's DesignRush profile
RetroCube Reviews & Testimonials
Ocean-Belle Review from Google
5.0★
Ocean-Belle's Review Sourced from Google
After facing challenges with my online store's functionality, I reached out to Retrocube for help. They proposed a comprehensive e-commerce app that integrates payment processing, inventory management, and AI features all in one place. The development process was smooth, and the team was always available for questions. The new app has significantly improved my customer engagement rate.
Samantha Mathews Review from Google
1.0★
Samantha Mathews's Review Sourced from Google
I do not recommend RetroCube for app development. I have been working with them for over two years, and despite paying over $37,000—well beyond the agreed-upon amount—my project remains incomplete. Communication has been inconsistent at best, and I’ve had to constantly follow up just to get vague or delayed responses. Most recently, I spoke with Andrew regarding a refund due to the extended delays and lack of delivery, and he was completely dismissive and unwilling to cooperate.This experience has been incredibly frustrating and disappointing. I feel taken advantage of and want to prevent others from going through the same thing. If you’re looking for a reliable, transparent app development partner, I strongly urge you to look elsewhere.
Brokers Guild Real Estate Colorado Review from Google
5.0★
Brokers Guild Real Estate Colorado's Review Sourced from Google
I have been in the real estate business for 26 years, with over 1,000 agents in the Denver, Colorado market. Before meeting with RetroCube, I was searching for a robust app development company that included a desktop version. It was challenging to come to an agreement on my needs with multiple companies. However, after meeting with RetroCube, we decided to proceed with them, and the results have been nothing short of perfection. I highly recommend contacting RetroCube for any mobile app development.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Emizen Tech is an acclaimed IT organization that specializes in delivering top-of-the-line e-commerce solutions to various industry verticals. Our core areas of expertise are hybrid app development, CakePHP, and finance app development. Our team of technically outstanding and highly experienced e-commerce...
Top Services:
eCommerce Development
Web Development
Web Design
Mobile App Development
IT Services
Show more
Location
Dallas, Texas
Number of Employees
100 - 249
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
7 Projects Listed
Emizen Tech Services
eCommerce Development
Web Development
Web Design
Mobile App Development
IT Services
Media Buying
AI Development
Software Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Dollerstore
Ego
Orgonise Africa
Lyncpix
Pump
Data sourced from the agency's DesignRush profile
Emizen Tech Reviews & Testimonials
Anonymous Manager at Today Components
5.0★
Web Development Review from Anonymous
They provide 24/7 support and are available always to help and assist. Sales have increased in the wake of the migration and the company's search ranking has risen. Emizen Tech Private Limited is responsive and available, leading to a successful collaboration.
Christian Faggi Owner at Espejto Luxury Boutique Italy
5.0★
eCommerce Development Review from Christian Faggi
Emizen Tech Private Limited communicated daily to deliver the updated website. Their availability was impressive.
Julia Nadine Bartel Manager at Mädchen für alles bei bajuna
5.0★
eCommerce Development Review from Julia Nadine Bartel
Working with this guys is very easy! Can recommend them for any jobs. Good project management and delivery in time and as discussed before. Great job!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
TechnBrains is a software development and IT staff augmentation company building production-ready software and scale teams with pre-vetted developers...
Top Services:
Staff Augmentation
Software Development
Mobile App Development
Web Development
eCommerce Development
Show more
Location
Dallas, Texas
Number of Employees
250 - 499
Average Hourly Rate
$25/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
6 Projects Listed
Technbrains Services
Staff Augmentation
Software Development
Mobile App Development
Web Development
eCommerce Development
AI Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Cruze4cash
Kifaru International
Meal Daay
Cater Daay
Soccerfy
Ez Grocery
Momentpin
Good Filter co.
Thrive Studio
Pacific Retailers
Data sourced from the agency's DesignRush profile
Technbrains Reviews & Testimonials
Randa Bedair Review from Google
1.0★
Randa Bedair's Review Sourced from Google
I will share my experience with Technbrains aka Koder Labs a year out from their service.I hired this company in May 2024 to Develop a two sided market app for my business. They worked off of a feature and product list I created and brought from another developer. They claimed they can complete this within three months and make sure it is scalable and viable for growth.I will say that the team itself was very organized and structured initially, and they had great communication. I had a great relationship with two of the members of their team. I ended my business with coder once they were near completion and I asked for a quote for two final Features that were important for my app, which included a background check API integration, and a stripe payment integration. They quoted me over $10,000 for these two features which I felt was too high. I received much lower quotes when I shopped around with other developers. But this is not even half of the issue.Soon after I found a tech cofounder to join forces with me. The app was not set up correctly in the backend, and we have allowed several developers to check out our servers and backend to which they have all said the same thing. The backend is a mess and some developers refused to even touch it because it was so confusing. My notifications have been wonky since I left them last year. We just found the root of the cause is the way they set up the sqs to 50 minutes Instead of 50 seconds. This has caused an expensive and ongoing issue for the last eight months. In addition to this they name so many folders do not delete. They also used fire base and a WS, which are too conflicting back in servers. The entire set up of my app is unnecessarily complicated. And has been a constant expensive fix for me. there were many features that are hardcoded, which were not necessary. Which means I cannot change very very simple things in the app, especially when they were using flutter flow to develop the app. I do not recommend this company to anyone. It is clear that they purposely made the app to be complicated, so that no other developer would want to touch it and I would end up back with them. To top it off, there were some very, very sloppy mistakes at the end of our business when they knew I would be leaving them due to the expensive quote. It seemed as they were in a hurry to finish off with me, so they made less time to properly ensure the app was in a good standing. On top of all this, when I made them aware of these issues, they would never accept any kind of accountability. If you want a good quality app, I would recommend you spend a little more on something that is worth it. In the end you will end up paying far more For fixing stupid unnecessary mistakes for months or even years after it has been developed.I also want to know that none of the employees are actually stationed here in the US. They are ALL offshore workers.In addition to that, look at all of their reviewers who gave them five stars. They are all fake accounts with only one review, which is just for TechNBrains.
Paul Brown Review from Google
5.0★
Paul Brown's Review Sourced from Google
I was looking for a mobile app development company in Dallas and came across. TechnBrains. Glad I did. They didn't just kept things clear and steady from the start. The team was easy to work with. answered question quickly and actually paid attention to the little things that matter. The app works well and looks clear. No complaints it all.
Walter Brewer Review from Google
5.0★
Walter Brewer's Review Sourced from Google
We went with TechnBrains for app development in Dallas. They stayed schedule communicate clearly and delivered what we asked for without drama. Solid experience overall.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
We are an IT solution consulting company dedicated to solving business challenges through a holistic approach. We deep-dive into customer problems to create customized digital and physical solutions for businesses to optimize operations and drive growth...
Top Services:
IT Services
AI Development
Software Development
CRM Consulting
Managed Services
Show more
Location
Dallas, Texas
Number of Employees
100 - 249
Average Hourly Rate
$25/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
8 Projects Listed
Technostacks Services
IT Services
AI Development
Software Development
CRM Consulting
Managed Services
Product Design
Cloud Consulting
Big Data Analytics
ERP Consulting
Business Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
SoftDoes builds custom software, AI, and web applications for mid-market companies that need enterprise-grade results without the overhead of an in-house team. U.S.-based leadership. Full IP ownership. No lock-in...
Top Services:
Software Development
AI Development
Mobile App Development
Web Development
UI/UX Design
Show more
Location
Dallas, Texas
Number of Employees
50 - 99
Average Hourly Rate
$75/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
1 Project Listed
Soft Does Services
Software Development
AI Development
Mobile App Development
Web Development
UI/UX Design
Cloud Consulting
Blockchain
Software Testing
Digital Strategy
Big Data Analytics
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Get real help for your website or web-based app from business-focused experts. Looking for a professional partner to help get your website in line? You've found us!...
Top Services:
Web Development
Mobile App Development
Web Design
Business Consulting
Software Development
Show more
Location
Dallas, Texas
Number of Employees
Under 49
Average Hourly Rate
$175/hr
Minimal Budget
$10,000 - $25,000
Dialogs Apps Services
Web Development
Mobile App Development
Web Design
Business Consulting
Software Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Marathon Petroleum
D Magazine
Bickford Senior Living
Continental Battery Systems
ACAP Healthworks
Data sourced from the agency's DesignRush profile
Dialogs Apps Reviews & Testimonials
Chris Howay Director of Development at Immense Impact LLC
5.0★
Software Development Review from Chris Howay
We provide websites for small towns and water systems, and we have worked with Dialogs for well over 10 years. Our entire business runs on the platform they've developed and customized for us, and which they continue to develop and improve to meet the latest trends and requirements. So Dialogs is not just a group of brilliant developers - they are a vital and essential business partner to us. They care about our business, they're able to understand and anticipate our business objectives, as well as the needs of our customers and their residents -- and bring it all to reality. We have worked with many development teams over the years, and the expertise and professionalism that Dialogs brings to the table is unmatched. We cannot recommend them highly enough.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Software Orca is a Software development company specializing in mobile apps, custom software, and AI solutions. We help startups and enterprises streamline operations, enhance customer engagement, and bring ideas to life with reliable, scalable, and innovative technology...
Top Services:
Mobile App Development
Software Development
AI Development
Location
Dallas, Texas
Number of Employees
50 - 99
Average Hourly Rate
$25/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
1 Project Listed
Software Orca Services
Mobile App Development
Software Development
AI Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Tech Transit
KeyNova
Medicore
PawConnect
IntelliChat
FitSoul
CryptoFlow
Data sourced from the agency's DesignRush profile
Software Orca Reviews & Testimonials
Jimmie Smith Review from Google
5.0★
Jimmie Smith's Review Sourced from Google
Working on a game app in Dallas, we needed a development team that could keep up with our creative vision while ensuring flawless performance. They didn’t just meet our expectations—they exceeded them. The app is engaging, fast, and has the level of polish we were aiming for. Plus, their 24/7 support made the entire development process smoother. If you're working on a gaming project, these guys are the team to go with.
Arthur Rose Review from Google
5.0★
Arthur Rose's Review Sourced from Google
As a real estate business in Dallas, we needed an app that could simplify property searches for potential buyers and give us a competitive edge. The app development team was incredible throughout the entire process. They delivered a clean, intuitive app that our clients love to use. Even better, their team is always available to provide support whenever needed. If you're looking for an app to transform your real estate business, this team is a game-changer.
Debra Jones Review from Google
5.0★
Debra Jones's Review Sourced from Google
Our e-commerce platform in Dallas needed a robust mobile app to enhance customer engagement, and we couldn’t be happier with the outcome. The development team took the time to understand our business needs, delivering an app that not only looks fantastic but functions smoothly. Their proactive support team is available 24/7, which was crucial as we rolled out new features. This team knows their stuff when it comes to building top-tier e-commerce apps—highly recommended!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
KritiKal Solutions is a technology design house and holds 22+ years of experience in AI, Computer Vision, Software Applications, Cloud and Mobile-based Solutions, Embedded Systems, Generative AI and Large Language Models. We specialize in R&D, product engineering, and innovation services...
Top Services:
AI Development
Software Development
Mobile App Development
IoT
IT Services
Show more
Location
Dallas, Texas
Number of Employees
100 - 249
Average Hourly Rate
$25/hr
Minimal Budget
$25,000 - $50,000
Portfolios Count
4 Projects Listed
Kritikal Solution Services
AI Development
Software Development
Mobile App Development
IoT
IT Services
Wearables
HR Outsourcing
Staff Augmentation
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Vector USA
BYJU'S
P&G
Columbus
Continental
Honeywell
ITC
Stryker
G&D
University of Berkeley
Data sourced from the agency's DesignRush profile
Kritikal Solution Reviews & Testimonials
Aakriti Bhatnagar Review from Google
5.0★
Aakriti Bhatnagar's Review Sourced from Google
Great place to work.Very good learning opportunity.Best place for freshers to learn and gain knowledge.Supportive and understanding colleagues.
Jobin John Review from Google
5.0★
Jobin John's Review Sourced from Google
One of the best aspects of working at KritiKal Solutions is the opportunity to collaborate with talented professionals across multiple domains. The company promotes a culture of innovation, knowledge sharing, and continuous improvement.
twinkle kumari Review from Google
5.0★
twinkle kumari's Review Sourced from Google
A great workplace that encourages continuous learning, teamwork, and professional growth. The management maintains an open-door policy, making it easy to share ideas and collaborate across all levels of the organization.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
In the dynamic world of technology, businesses need innovative software solutions to stay ahead. Gulf State Software, a leading software development company in Dallas & Houston, provides cutting-edge digital solutions tailored to businesses of all sizes. With a commitment to excellence and a customer-centric...
Top Services:
Software Development
Web Development
Mobile App Development
Location
Dallas, Texas
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Gulf State Software Services
Software Development
Web Development
Mobile App Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
AppCrops is a next-gen technology partner delivering end-to-end digital solutions for startups and enterprises. From interactive user-friendly iOS, Android or Custom Mobile applications to Web apps, ERP systems and custom software, we help transform ideas into high-performing digital products...
Top Services:
Mobile App Development
Web Development
eCommerce Development
Software Development
Web Design
Show more
Location
Dallas, Texas
Number of Employees
50 - 99
Average Hourly Rate
$50/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
4 Projects Listed
AppCrops Services
Mobile App Development
Web Development
eCommerce Development
Software Development
Web Design
UI/UX Design
IoT
Blockchain
AI Development
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
FluoSpeak
Sellers Route
Muslim Me
Linkedly
Stryde
Planzee
TRP Mobile
Data sourced from the agency's DesignRush profile
AppCrops Reviews & Testimonials
Nabula Warden Review from Google
5.0★
Nabula Warden's Review Sourced from Google
AppCrops built a CMS for us that easily integrated with our website. Easy to manage and flexible. It made content updates much simpler. Recommended group of developers 👍
Reverie Selah Review from Google
5.0★
Reverie Selah's Review Sourced from Google
We used AppCrops for web development services and the result exceeded expectations. The website is fast, modern, and aligns perfectly with our brand.
Hazel Lucas Review from Google
5.0★
Hazel Lucas's Review Sourced from Google
We worked with AppCrops for mobile app development and had a great experience. The team was professional, responsive, and delivered a high-quality app for our business. Highly recommended for anyone looking for web or app development services.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
CodeVerse360 is a full-service digital agency that helps businesses grow through web development, mobile applications, branding, and digital solutions. The agency combines design, development, and growth-focused strategies to create websites and digital experiences that improve visibility, engagement, and...
Top Services:
Graphic Design
Web Design
WordPress Website Design
Web Development
SEO
Show more
Location
Dallas, Texas
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
CodeVerse 360 Services
Graphic Design
Web Design
WordPress Website Design
Web Development
SEO
Digital Marketing
Mobile App Development
Software Development
Social Media Marketing
PPC
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Helping Build Whats Next With Intelligence and Intent
Providus is a global technology partner uniting VCs, founders, and engineers to deliver human-centered, AI-enabled digital transformation. From strategy to scalable execution, we build intelligent solutions tailored to every stage, region, and ambition...
Top Services:
CRM Consulting
Staff Augmentation
Managed Services
Cloud Consulting
Cybersecurity
Show more
Location
Dallas, Texas
Number of Employees
100 - 249
Average Hourly Rate
$50/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
4 Projects Listed
Providus Services
CRM Consulting
Staff Augmentation
Managed Services
Cloud Consulting
Cybersecurity
ERP Consulting
Big Data Analytics
Software Development
DevOps Consulting
AI Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
TatvaSoft is a trusted technology partner enabling global businesses with its strategic IT solutions. Our services majorly encompasses Custom software development, Web development, product development, Ecommerce , Mobile apps, QA and many similar cutting-edge technologies...
Top Services:
Software Development
Web Development
Mobile App Development
Software Testing
AI Development
Show more
Location
Dallas, Texas
Number of Employees
500 - 999
Average Hourly Rate
$20/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
3 Projects Listed
Tatvasoft Services
Software Development
Web Development
Mobile App Development
Software Testing
AI Development
ERP Consulting
IT Services
Cloud Consulting
DevOps Consulting
CRM Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Anglo American
Bemi OY
AE Partners
Data sourced from the agency's DesignRush profile
Tatvasoft Reviews & Testimonials
Bhagyarajsinh Chudasama Review from Google
5.0★
Bhagyarajsinh Chudasama's Review Sourced from Google
Great Place to Grow and Learn – 6 Wonderful Years at Tatvasoft!I had the opportunity to work at Tatvasoft as a QA for 6 years, and it was truly a rewarding and enriching experience. Throughout my time there, I learned so much – not only in terms of technical skills but also in understanding best practices, teamwork, and professionalism.I'm grateful for the opportunities and support I received during my time at Tatvasoft. It's a great place for anyone looking to build a strong foundation in the IT industry.
Raju Patel Review from Google
1.0★
Raju Patel's Review Sourced from Google
After working here for 9 years, I finally had to leave because of the management style of my reporting manager. Many of my team members had raised complaints multiple times, but no one in HR or higher management cared to listen.There is no opportunity to learn new things or grow in your career. Instead of skill development, the reporting manager forces employees to do repetitive tasks even during free time, which feels like a complete waste of potential.The reporting manager is also very biased - very supportive towards female employees but extremely strict with male employees, applying rules like in a school. Despite being in Tatvasoft for more than 15 years, he still goes for lunch alone - which clearly shows how disconnected he is from his own team.Sadly, instead of valuing long-term employees, the company culture pushes people to resign. Definitely not recommended for anyone looking for growth and a fair, employee-friendly workplace.
yogini patel Review from Google
1.0★
yogini patel's Review Sourced from Google
If you have another offer in hand then please don't choose Tatvasoft. More pollitics not employee friendly environment no festival celebration no facilities.Even not good colleagues.Management is also biased, they only listen to higher authorities like managers vp.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Since 2011, Pixel and Texel has produced custom apps, VR experiences, websites, and backend solutions...
Top Services:
VR/AR
AI Development
Mobile App Development
Software Development
Web Development
Show more
Location
Dallas, Texas
Number of Employees
Under 49
Average Hourly Rate
$149/hr
Minimal Budget
$50,000 & Up
Pixel and Texel Services
VR/AR
AI Development
Mobile App Development
Software Development
Web Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Oculus
Facebook
NCAA
Thyssenkrupp
Fleishman-Hillard
Data sourced from the agency's DesignRush profile
Pixel and Texel Reviews & Testimonials
Jan Sluka Review from Google
1.0★
Jan Sluka's Review Sourced from Google
Fake company !!! Be careful ! Its a scam ! That's why you cant find anything about them online or on google maps .... No worries after I lossed couple of thousand pound , I'll make myself sure that people know what's going on '!!! SCAM !!!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Carmatec is an enterprise IT solutions provider with over 23+ years of proven industry experience and has successfully carved out a niche in web development, software and application design and development apart from its expertise in mobile development, managed IT services & cloud solutions...
Top Services:
Web Development
Web Design
Mobile App Development
Software Development
eCommerce Development
Show more
Location
Dallas, Texas
Number of Employees
100 - 249
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
3 Projects Listed
Carmatec Services
Web Development
Web Design
Mobile App Development
Software Development
eCommerce Development
AI Development
Cloud Consulting
Big Data Analytics
IoT
WordPress Website Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Designs for Health
Interserver.net
InmateAid
QOL Labs
Qatar Insurance Company
DohaSooq
Ditto TV
Jaguar PC
Qoyod
Netrouting
Data sourced from the agency's DesignRush profile
Carmatec Reviews & Testimonials
Chaithra R Review from Google
5.0★
Chaithra R's Review Sourced from Google
I have been associated with Carmatec for around three years, and my experience has been positive and growth-oriented. I had the opportunity to work on real-world projects using technologies like MongoDB, Express.js, React, Node.js, and Next.js, which helped improve my technical skills significantly. I also gained practical exposure to deployment, API integration, debugging, and collaborative development workflows. The supportive team environment and continuous learning opportunities made the experience professionally rewarding.
janki bhatti Review from Google
1.0★
janki bhatti's Review Sourced from Google
Very disappointed. I have not receive the salary after leaving the job also not receive the salary
Ritika Singh Review from Google
5.0★
Ritika Singh's Review Sourced from Google
Highly recommended for mobile app development in Bangalore. Good communication, skilled developers, and reliable support throughout the project.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
At Codroon, we create technology that moves businesses forward. Operating across the USA and South Asia, we specialize in building AI-driven solutions, scalable digital platforms, and custom software that empower organizations to grow faster and smarter. Our approach is simple: focus, speed, and impact. By...
Top Services:
Web Development
Mobile App Development
AI Development
UI/UX Design
Software Development
Show more
Location
Dallas, Texas
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$25,000 - $50,000
Codroon Services
Web Development
Mobile App Development
AI Development
UI/UX Design
Software Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Frequently Asked Questions About Software Development Companies in Dallas
What services do software companies in Dallas provide?
Dallas software developers provide a range of programming services that support the full lifecycle of a product. These specialists work with clients on product validation to reduce initial delivery risk and coding the front- and back-end of internal and customer-facing systems, platforms, apps, and tools.
Key services include:
Proof of concept (PoC) development
Minimal viable product (MVP) development
Web development
Mobile app development
Artificial Intelligence (AI) development,
Cloud system development
System integration
DevOps services
Big data and analytics
Maintenance
How much do software development companies in Dallas charge for their services?
Custom software development companies in Dallas may charge between $20,000 and $250,000+ for a full software development package. The final rate is determined based on the project size, features, team structure, and timelines.
The type of software will also impact the service fee, as simple business apps entail a considerably smaller budget than a complex enterprise system with many functionalities and features. In terms of the pricing structure, developers operate on a few common models: fixed price, dedicated team, milestone-based, value-based, subscription, and revenue-sharing.
What is an SLA and what does it include?
A Service Level Agreement (SLA) is a formal, contractually binding contract between a service provider and an end user that defines the expected quality and responsibilities of the service. Technically, it serves as the operational framework for performance monitoring, often listing specific Service Level Indicators (SLIs) to measure deliverability against the defined Service Level Objectives (SLOs).
A standard SLA includes the following components:
Service scope: A detailed inventory of the services provided and excluded
Performance metrics: Quantifiable metrics like system uptime and throughput
Response time: Tiered timelines for acknowledging and resolving incidents based on severity
Penalties: Financial or service-credit consequences triggered if the provider fails to meet the agreed-upon standards
Exclusions: Scheduled maintenance windows that do not count toward downtime
What is the difference between response time and resolution time in an SLA?
In the context of SLAs, response time measures how quickly a service provider acknowledges a support request after it’s submitted. It emphasizes the initial interaction, so the user knows their issue has been seen and is being addressed.
By comparison, resolution time measures the duration from the moment the ticket is opened until the problem is fully fixed and closed. While a fast response time builds that initial trust, resolution time is often more critical for productivity because it defines when the user can get back to using the software.
Is quality assurance (QA) usually included in the basic fee or is it charged extra?
Whether QA is charged in addition to the basic fee will depend on the contract type. Namely, in fixed-price agreements, QA is usually bundled into the basic fee as a part of the development lifecycle. Conversely, if the offering is requested as a managed service, the testing is billed as a separate item or a dedicated resource.
While basic functional testing is complementary and standard, specialized services like penetration testing or load testing are almost always charged as an additional cost.