The top BPO agencies in 2026 are MiXBS, LLC, EcomVA, and Crane IP Law Firm, selected from 12 agencies vetted by DesignRush on the basis of verified client reviews (4.5 avg. rating), project outcomes and industry expertise. MiXBS, LLC leads the ranking for BPO, followed by EcomVA and Crane IP Law Firm.
Reviews undergo a stringent verification process to ensure reliable information about each agency from verified past clients. We’ve updated our Average Star Rating system to give you the most accurate summary of all client reviews. Read more.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
MixBS helps businesses grow by providing market research, practical strategies, and decision-making support to achieve sustainable success...
Top Services:
Call Centers
Phone Answering Services
Customer Support
Business Consulting
BPO
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Location
Miami, Florida
Number of Employees
500 - 999
Average Hourly Rate
$12/hr
Minimal Budget
Under $1,000
Portfolios Count
4 Projects Listed
MiXBS, LLC Services
Call Centers
Phone Answering Services
Customer Support
Business Consulting
BPO
Market Research
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
CDEK
Buch
Ramayoga
Imark Tech
SovPlym
KNOVR
Data sourced from the agency's DesignRush profile
MiXBS, LLC Reviews & Testimonials
Kevin Swindlehurst Airline Operations Supervisor at Flightworx Aviation
5.0★
Customer Support Review from Kevin Swindlehurst
If youre looking for a partner thats flexible, highly skilled in multilingual customer support, and deeply knowledgeable in customer development and market research, MiXBS is the team you need. Their ability to adapt, deliver results, and provide top-tier support makes them stand out in the industry. We couldnt be happier with the partnershiptheyre exactly what we needed, and honestly, theyre awesome.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Ecomva provides virtual assistant services and e-commerce SEO services to help businesses grow online. Our team of experienced virtual assistants can help you with a variety of tasks, including customer service, social media management, email marketing, and more...
Top Services:
BPO
eCommerce Development
Digital Marketing
Web Design
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Location
Fremont, California
Number of Employees
50 - 99
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
Portfolios Count
3 Projects Listed
EcomVA Services
BPO
eCommerce Development
Digital Marketing
Web Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
CASA39
Grillsymbol
Lificom
APT Media
Everyday-Needs-Distribution
ladydivascloset
Keyzone
Artwalk tile
loverocksny
Data sourced from the agency's DesignRush profile
EcomVA Reviews & Testimonials
J P Review from Google
3.0★
J P's Review Sourced from Google
They did very poorly on helping my business. They did give us a refund after a few weeks, so that was great.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Aurexis Global Commerce helps brands, sellers, retailers, and growing online businesses manage the operational side of e-commerce. From product catalogs and marketplace listings to multi-channel store support, our hands-on team helps keep e-commerce operations accurate, organized, and scalable across Shopify...
Top Services:
BPO
eCommerce Development
eCommerce
SEO
Staff Augmentation
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Location
Los Angeles, California
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Portfolios Count
2 Projects Listed
Aurexis Global Commerce Services
BPO
eCommerce Development
eCommerce
SEO
Staff Augmentation
Customer Support
Business Consulting
Digital Strategy
Managed Services
Digital Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Jason jack
TimeWarpTreasures1
Juanita's Store
Merab A
Data sourced from the agency's DesignRush profile
Aurexis Global Commerce Reviews & Testimonials
Fin Review from Google
5.0★
Fin's Review Sourced from Google
Awesome support with our e-commerce store! They handled product uploads and inventory updates super fast and accurately.
Mike Review from Google
5.0★
Mike's Review Sourced from Google
We used Aurexis for Amazon product listing support. The team understood the requirements fairly quickly and handled the work consistently.
ionie bergs Review from Google
5.0★
ionie bergs's Review Sourced from Google
I’ve had a really good experience with Aurexis. I first hired them to help with our Amazon listings, and after that they started handling more of the account for us. They’re easy to deal with, communicate well, and get the work done on time.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Borderless Talent Hub helps businesses hire, onboard and manage skilled remote talent across international markets. We provide flexible support for remote staffing, dedicated offshore teams, BPO, customer support, back-office operations, social media management, payroll coordination and EOR-style workforce...
Top Services:
BPO
HR Outsourcing
Accounting
Customer Support
Call Centers
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Location
London, United Kingdom
Number of Employees
Under 49
Average Hourly Rate
$6/hr
Minimal Budget
Under $1,000
Borderless Talent Hub Services
BPO
HR Outsourcing
Accounting
Customer Support
Call Centers
Social Media Marketing
SEO
Web Development
Digital Services
Staff Augmentation
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Established in 2010, The Last Hope brings over 14 years of international expertise in transforming businesses with exceptional website designing, digital marketing & graphic designing services. Our dedicated team has successfully served thousands of satisfied clients worldwide, delivering tailored solutions...
Top Services:
WordPress Website Design
eCommerce Development
Web Development
Web Design
Digital Marketing
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Location
Gurgaon, India
Number of Employees
50 - 99
Average Hourly Rate
$30/hr
Minimal Budget
Under $1,000
Portfolios Count
6 Projects Listed
TLH Services Private Limited Services
WordPress Website Design
eCommerce Development
Web Development
Web Design
Digital Marketing
Graphic Design
Mobile App Development
Business Consulting
BPO
HR Outsourcing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
I have over 18+ years of experience in Admin support. I can do all types of projects with 100% quality. Time management is a key to success. That's why we only take on those projects that match our skills set so that we can give full attention to details and deliver valuable results...
Top Services:
BPO
eCommerce Development
Web Development
WordPress Website Design
SEO
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Location
Coimbatore, India
Number of Employees
Under 49
Average Hourly Rate
$15/hr
Minimal Budget
Under $1,000
Portfolios Count
2 Projects Listed
Intellize Info Solutions Services
BPO
eCommerce Development
Web Development
WordPress Website Design
SEO
Digital Marketing
Email Marketing
IT Services
Market Research
Business Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Scalable BPO Services To Support Your Business Operations
Call Point Business Solutions Ltd. is a business process outsourcing company established in 2017. The company provides customer-facing, administrative, technical, financial and sales support services to international businesses...
Top Services:
Digital Services
Digital Strategy
Reputation Management
BPO
Call Centers
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Location
Comanche, Texas
Number of Employees
50 - 99
Average Hourly Rate
$5/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
Call Point Business Solutions Ltd. Services
Digital Services
Digital Strategy
Reputation Management
BPO
Call Centers
Market Research
Staff Augmentation
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Yobo AI Phoneline
All-Ways Green Services
Century Building Maintenance
Data sourced from the agency's DesignRush profile
Call Point Business Solutions Ltd. Reviews & Testimonials
Ayon Review from Google
5.0★
Ayon's Review Sourced from Google
My tenure at Call Point Business Solutions (CPBS) has been a cornerstone of my professional development. The company cultivates a high-caliber environment characterized by robust mentorship, collaborative teamwork, and continuous learning. I highly recommend CPBS to any professional seeking an progressive, growth-oriented workplace that actively invests in its talent...!
Iftekhar Mithu Review from Google
5.0★
Iftekhar Mithu's Review Sourced from Google
The training session conducted by Sam Bhai, I have been trained by him and was far from a typical, mundane lecture. His approach to learning was refreshingly interactive, engaging participants through thought-provoking discussions, group activities, and real-world examples. This hands-on approach created an immersive learning environment and made the training both enjoyable and memorable
Josh Caruana Review from Google
5.0★
Josh Caruana's Review Sourced from Google
⭐⭐⭐⭐⭐Call Point Business Solutions (CPBS) has provided me with an excellent professional environment to learn, grow, and develop my communication and sales skills. The company maintains a supportive culture where teamwork, continuous learning, and performance are highly valued.The management and senior team members are always willing to guide and mentor employees, creating opportunities for both personal and professional growth. I have gained valuable experience working with talented colleagues and appreciate the positive work atmosphere.I am proud to be part of CPBS and would highly recommend it to anyone looking for a dynamic and growth-oriented workplace.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
MetaFussion is a dynamic digital company driven by a passion for crafting innovative software solutions tailored to meet the evolving needs of businesses. Our comprehensive services, including SEO, SMM, web development, and PPC campaigns, empower clients to thrive in today's fast-paced digital environment...
Top Services:
Digital Services
Web Development
Digital Marketing
Mobile App Development
Business Consulting
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Location
Brampton, Canada
Number of Employees
50 - 99
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
MetaFussion Services
Digital Services
Web Development
Digital Marketing
Mobile App Development
Business Consulting
BPO
Social Media Marketing
eCommerce Development
Graphic Design
Logo Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Adam Master Movers
Atlantic Moving
Mk Furniture
Gm Abatements
Data sourced from the agency's DesignRush profile
MetaFussion Reviews & Testimonials
Jemnii Wrost Review from Google
5.0★
Jemnii Wrost's Review Sourced from Google
Metafussion will assit you in growing your online business.They offer guidance and strategy while I focus on running my day-to-day operations.Highly recommended!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Prebuilt Shopify Stores & Custom Shopify Solutions Built to Convert
ECOMPLIX is a conversion-focused Shopify design agency helping entrepreneurs and ecommerce brands launch, grow, and scale successful online businesses. We specialize in prebuilt Shopify stores, custom Shopify design, Shopify development, landing page creation, store redesign, migration, and conversion...
Top Services:
Web Design
UI/UX Design
eCommerce Development
Web Development
WordPress Website Design
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Location
Altamonte Springs, Florida
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Ecomplix Services
Web Design
UI/UX Design
eCommerce Development
Web Development
WordPress Website Design
Business Consulting
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Maysan Labs is a full-stack software development agency engineering custom SaaS platforms, high-performance web and mobile applications, cloud infrastructure, and AI-powered automation solutions to streamline complex business operations...
Top Services:
Web Development
eCommerce Development
CRM Consulting
ERP Consulting
DevOps Consulting
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Location
Gurugram, India
Number of Employees
Under 49
Average Hourly Rate
$20/hr
Minimal Budget
Under $1,000
Portfolios Count
2 Projects Listed
Maysan labs Services
Web Development
eCommerce Development
CRM Consulting
ERP Consulting
DevOps Consulting
IT Compliance Solution
BPO
AI Development
Digital Marketing
AEO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Thewa jewellers
My tax expert
Jaipur Jewellers
Data sourced from the agency's DesignRush profile
Maysan labs Reviews & Testimonials
Tarun Yadav Review from Google
5.0★
Tarun Yadav's Review Sourced from Google
"Outstanding experience working with Maysan Labs! They designed and developed a fast, clean, and user-friendly website for Friends Library. The layout is intuitive, mobile responsiveness is seamless, and the entire project was delivered on schedule. Highly recommended for modern web development!"
Yadav Consultants Review from Google
5.0★
Yadav Consultants's Review Sourced from Google
We have taken automation tools like whatsapp and mail integration, website and customised devlopment from them and their professional approach towards work was really exceptional. Thanks to the devlopment team for delivering the project before deadline.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
RIOT Ecommerce is a full-service outsourcing agency that provides a pool of talented and experienced professionals with skills in Customer service/support, Data entry, Administrative support, and Virtual assistance...
Top Services:
Customer Support
BPO
Call Centers
eCommerce
Graphic Design
Show more
Location
Gurgaon, India
Number of Employees
Under 49
Average Hourly Rate
$12/hr
Minimal Budget
Under $1,000
RIOT Ecommerce Solutions Services
Customer Support
BPO
Call Centers
eCommerce
Graphic Design
Logo Design
Digital Marketing
Social Media Marketing
Creative Services
Web Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
What you pay depends on the contract structure. There are four main models:
An hourly rate involves paying for an agent’s time regardless of how many interactions they handle. It runs:
$8 to $15 offshore
$20 to $30 nearshore
$40 to $60+ onshore
Per-agent (FTE) is a flat monthly fee of $1,200 to $4,000 per dedicated agent. Predictable, but you pay the same regardless of the volume.
Per-interaction charges $1–$5 per resolved ticket or $0.50–$2 per chat. Cost-efficient when volume is low or seasonal, but bills spike during busy periods.
Outcome-based ties fees to KPIs like CSAT scores or first-call resolution — typically $3 to $9 per successful resolution.
How do I compare two BPO providers quoting similar prices?
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
What contract terms do most buyers accept that they shouldn’t?
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
Auto-renewal clauses can trap you into a long-term agreement if the notice window is short, often 60–90 days. Miss the window, and you’re locked in for another year regardless of performance.
SLAs without consequences. Most contracts define targets but don’t specify what happens when they’re missed. Your agreement should define redressal terms, whether that’s service credits, payment for damages, or the right to exit early.
IP and process documentation ownership. Avoid clauses that grant the BPO provider exclusive rights to your intellectual property, or that allow them to sublicense or transfer it to third parties. If they own the runbooks built on your processes, switching vendors gets expensive.
Exit and termination terms need to include your ability to re-employ key personnel who hold critical knowledge of your account; otherwise, that knowledge walks out with the vendor.
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
How do BPO companies handle a sudden surge in volume?
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
Bringing in temporary agents
Moving staff from quieter channels to busier ones
Using chatbots or self-service tools to handle routine questions before they reach a human. Self-service tools can deflect 20-40% of contacts during a surge.
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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