IDnow Reviews & Testimonials

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  Osama majid Al-kinani Review from Google

  1.0★

  Osama majid Al-kinani's Review Sourced from Google

  I’m writing this review out of pure frustration after experiencing one of the worst support experiences I’ve had with a tech company.I’ve been trying to verify my Kaufland seller account through IDnow using my Danish passport, and the system freezes every single time it tries to capture the photo. I’ve attempted this multiple times, across different devices and with stable internet connections – and the result is always the same: the process fails due to technical issues on IDnow’s end.Even worse, more than 5–6 of their own colleagues have acknowledged the issue and claimed to escalate it, but I’ve received no follow-up, no update, no fix. Total silence.Kaufland, who relies on IDnow for this verification process, has told me they can’t help me either, since IDnow is a third-party provider. So I’m stuck – unable to proceed with my seller account, while IDnow ignores the problem completely.I find this completely unacceptable and unprofessional. This kind of customer service – or lack thereof – is inexcusable for a company handling sensitive verification processes.If you rely on IDnow for anything important, think twice. They are unresponsive, unreliable, and apparently not interested in fixing known technical bugs.I’m still waiting for a proper solution – but based on this experience, I’m not optimistic.

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  Niels Bach Vildbrad Review from Google

  1.0★

  Niels Bach Vildbrad's Review Sourced from Google

  Lousy experience.Poor agents with lousy communication skills almost being annoyed by having to provide client instructions.Amazing this business can exist in 2025.

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  George Tarlas Review from Google

  1.0★

  George Tarlas's Review Sourced from Google

  I tried to validate my ID because it was asked by my bank in Germany. Despite I was selecting English language, agents was connecting and telling me that they don't know good English and I should restart the process. This happened 3 times. 4th agent was very polite but finally concluded that he can't validate Greek people with new European ID and I should contact my bank. The alternative solution is to travel from Greece to Germany to make a face the face validation with bank personal. And all these in 2025...Bybthe way, at the same time, revolut without even talking to a person, validated my ID and discovered the shares I have in all my companies...