Explore top call centers in NYC, serving Manhattan, Brooklyn, Queens, and the Financial District, with expertise in finance, healthcare, eCommerce, media, and tech. Compare providers by size, pricing, and client reviews to find your ideal partner.
10 Most Popular Call Center Companies in New York City Compared
Compare the 10 most popular call center agencies in New York City. Use the table below to get a quick overview of their hourly rates, company size, key services, and best-fit clients to help you find the perfect partner for your needs.
| Agency Name | Hourly Rate | Size | Best For |
| Signius Communications | Inquire | Under 49 | Call center services |
| Wiserbrand | $100 | 100 - 249 | eCommerce businesses |
| Dalerio Consulting | $10 | 50 - 99 | Outsourcing and customer support |
| SmartPA | $24 | 250 - 499 | Administrative assistance |
| ROJO Workforce | Inquire | 50 - 99 | Business process outsourcing |
| Alpha Reception | Inquire | Under 49 | Phone answering services |
| TalkAgent | Inquire | 100 - 249 | Customer service and support |
| TransPerfect | Inquire | 1000 & Up | Language services and technologies |
| DigiReps | $14 | 100 - 249 | Remote professional staffing |
| Quantanite | Inquire | 1000 & Up | Business process transformation |
Find the Best Call Center in NYC For Your Business
35 Companies - Rankings updated: April 03, 2026
Every call center provider featured on DesignRush is evaluated for service scope, delivery quality, and verified client feedback. Some featured placements may be paid.
24/7 live answering for property professionals - real people, not bots
SignMore is a call center company committed to elevating client engagement through 24/7 live support, bilingual answering, and CRM integration. Our broad client portfolio is a reflection of our proficiency in lead qualification, emergency response, and appointment coordination within the niche. [... view SignMore profile ]Top Services:
- Call Centers
- Virtual Receptionist
- Customer Support
- Location
- New York City, New York
- Number of Employees
- 1000 & Up
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSignMore Services
Reviews verified by DesignRush and sourced from the agency's profileSignMore Reviews & Testimonials
Nick Resto's Review Sourced from Google
We're 30 days into using SignMore service, and I'm happy with the way the call flow is set up, and their communication has been excellent.
Show moreFred Paskell's Review Sourced from Google
Amazing customer service and great functionality! Seemless integration into setting appointments and they are always trying to make sure they are exceeding my expectations. Highly recommend! Raving Fan Here!! 👍🏼👍🏼
Show moreStasia Creek 406 East Realty's Review Sourced from Google
Professional and consistent customer service and well trained responsive agents that manage phone calls. Setup was super easy and they went above and beyond to work with Google Voice. I highly recommended!
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Data sourced from the agency's DesignRush profileMcGraw Realtors XS Asset Management Chido Real Estate Investments The Agency ONXHomes Quantive Property Management Lang Management RE/MAX Keller Williams Heritage Terra Bella Property Management
Your Partner in AI-Enabled Development, Marketing, eCommerce, Data Management, BI and Ops.
Tech2Globe is a name that stands for reliability, efficiency & trust. A team that works hard to provide best solutions to our clients, management that makes sure the timely execution of projects and a collective effort to form long-lasting relations with our clients is what makes us Tech2Globe. [... see all Tech2globe reviews ]- Location
- New York City, New York
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 16 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTech2globe Services
Reviews verified by DesignRush and sourced from the agency's profileTech2globe Reviews & Testimonials
SEO Review from Jason Wilson
Tech2Globe Web Solutions has helped us increase website traffic, admission inquiries, and key landing page engagements. They've also reduced bounce rates, attracted more serious prospective families, and improved the admission team's efficiency. Moreover, the team is organized and proactive.
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Lead Generation Review from Eve Casha
I recently worked with Tecg2globe for chat support services and lead generation for my cosmetic business, and the experience was exceptional! Their expertise in enhancing customer engagement significantly boosted our online interactions and generated valuable leads. The team's professionalism, attention to detail, and proactive communication made the process seamless. Thanks to Tecg2globe, we've seen a noticeable increase in customer inquiries and sales! Highly recommended!
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Amazon SEO Review from Patrick Pichette
I had the pleasure of working with Tech2globe to help maintain a consistent ACoS and optimize my Amazon SEO, and I couldn't be more impressed with the results. Their expertise in both areas has been invaluable. They not only helped me streamline my advertising efforts but also enhanced my product listings to improve visibility and rankings on Amazon. Thanks to their tailored strategies, my campaigns have been more efficient, and I've seen a significant increase in conversions. I highly recommend Techh2globe to anyone looking to boost their Amazon performance!
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Data sourced from the agency's DesignRush profileDelivery Hero Follett AoNHewitt Frontier Biscuits Mahmayi Foodora go-mechanic Patanjali Abrams cantabil
All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.
*Vserve Ebusiness Solution Overview*We are an End-to-End technology solutions provider that helps e-commerce businesses grow and allows them to operate more efficiently around the clock so that your business will have no downtimes. [... see all Vserve Ebusiness Solutions reviews ]- Location
- New York City, New York
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $25/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsVserve Ebusiness Solutions Services
Reviews verified by DesignRush and sourced from the agency's profileVserve Ebusiness Solutions Reviews & Testimonials
Customer Support Review from Marie M. Harris
Although we have been struggling before, after expanding our influence into mountain wear and watches, it became evident that we needed some professional help. We were offering many new products, and making matters worse, we were present in different foreign markets, which mean many competitors to keep an eye on. After some consultations with the Vserve team, we had no doubts that they were the solution we had been looking for. Thanks to their proven MAP enforcement strategies, maintaining our market position is now easier. We always have accurate pricing information at our fingerprints. I must say, we are really impressed with Vserve.
Show moreCustomer Support Review from Danielle W
Our company is grateful to have found a collaborative team in Vserve for our Product Information Management. Initially, we were unsure about the quality of product descriptions and their accessibility to our buyers. However, Vserve’s expertise in programming language and business best practices helped us to manage our complete product information and catalog pretty well. The conversion rate excelled our expectations, and our products shot up on Google rankings!
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Data sourced from the agency's DesignRush profileTraci Miller Marcia Maples Joseph Powell
Your Reliable Telecom and BPO Service Provider!
A worldwide network of tier-1 Telecom providers and call centers serving USA, Canada, New Zealand, Australia, UK, Europe and GCC with bilingual neutral accent advisors (Arabic, English, Frensh, and Spanish) [... see all CallZ Telecom reviews ]- Location
- New York City, New York
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $6/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsCallZ Telecom Services
Reviews verified by DesignRush and sourced from the agency's profileCallZ Telecom Reviews & Testimonials
BPO Review from Ahmed Sabry
Excellent services and guaranteed C-Sat -- Inbound customer service - Bilingual call center agents and affordable hourly rates
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Data sourced from the agency's DesignRush profileDubizzle BOA Expedia Just Life
Top Provider of Outsourcing and Customer Support
Dalerio Consulting is an international Customer Support, Marketing and Business Process Outsourcing company with rapid growth and steady foundation [... view Dalerio Consulting profile ]- Location
- New York City, New York
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 9 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsDalerio Consulting Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
View Full Portfolio
B2B Sales Outsourcing Project Business Development for Swiss Translation Agency 
Outsourced Customer Support Project 24/7 Live Chat Support for Online Gaming Startup 
Outsourced Customer Support Project BPO Services for White Label Software Company 
Appointment Setting Project Telemarketing Services for US Loan Processor 
Outsourced Customer Support Project 24/7 Live Chat Support for Australian Gaming Site
Reviews verified by DesignRush and sourced from the agency's profileDalerio Consulting Reviews & Testimonials
DAFKU Law Firm's Review Sourced from Google
We signed last year with Dalerio Consulting, and they are dealing with our customer support through call center services. Working with this company has been a great experience so far, so we would recommend Dalerio Considering to everyone who is looking for a BPO company.
Show moreDenisian Prifti's Review Sourced from Google
If you're searching for a unique and distinctive online presence for your brand or business, look no further as Dalerio Consulting got you covered.
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Data sourced from the agency's DesignRush profileSwissTranslate KlimaTek SpotGaming Youth Activities Center Korrieri
Scaling companies FAST!
Lease A Sales Rep, is an industry leader in the Call Center, Lead Generation and contracts sales space services; getting GUARANTEED appointments with decision makers, HOT leads and signed contracts for our clients with our inside and outside sales teams. We are hunters working at an INC 5000 company built in [... view LSR profile ]- Location
- New York City, New York
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $100/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsLSR Services
Data sourced from the agency's DesignRush profileWingSwept Big Think, Inc. Triangle PolySteel
The Better Way to Hire
ROJO Workforce is a premier provider of Business Process Outsourcing (BPO) services. We are a team of passionate and experienced professionals who are committed to providing world-class services to our clients. We offer a wide range of services that includes customer support, healthcare personnel, technical [... view ROJO Workforce profile ]- Location
- New York City, New York
- Number of Employees
- 50 - 99
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsROJO Workforce Services
Data sourced from the agency's DesignRush profileTech Support Helpdesk Healthcare Centers Legal Offices Administrative Support Customer Service
We obsess over your customers calls so you can obsess over growing your business!
We help small to medium businesses with answering their phone calls. We wow your customers, ensure you don't miss new business, and free up your time to focus on what you do best. [... view Alpha Reception profile ]- Location
- New York City, New York
- Number of Employees
- Under 49
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAlpha Reception Services
Data sourced from the agency's DesignRush profileTravel Industry Business Service Industry Hospitality Industry
Always Connected, Always Committed.
TalkAgent is the brain child of a team comprising of dedicated professionals having extensively proven track record in customer service/support and sales. [... view TalkAgent profile ]- Location
- New York City, New York
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTalkAgent Services
Data sourced from the agency's DesignRush profileAUTOMOBILE CONSTRUCTION FINANCIAL
Trust in the Digital World
Jumio uses AI and biometrics to deliver fast, accurate identity verification solutions, helping businesses to prevent fraud and ensure compliance. [... view Jumio profile ]- Location
- New York City, New York
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $1/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsJumio Services
Reviews verified by DesignRush and sourced from the agency's profileJumio Reviews & Testimonials
Lukas Bayer's Review Sourced from Google
Great office and people. Definitely a good place to visit and to try out their products
Show moreDirk Kinley's Review Sourced from Google
I have reviewed the industry in late 2021 both from technical and non-technical viewpoints. The Jumio solution, a platform hosting a full suite of KYC & Identity Verification, AML and more, offers well documented API on github and user support channels. The KYC is consistent and accurate and importantly the solution integrates well with your internal company systems regardless of tech stack.
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Data sourced from the agency's DesignRush profileDolarApp Lottoland PersonalPay
Literally Legendary
Logix BPO provides secure, results-driven outsourcing solutions for customer support, back-office tasks, and remote staffing. [... view Logix BPO profile ]- Location
- New York City, New York
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $8/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsLogix BPO Services
Reviews verified by DesignRush and sourced from the agency's profileLogix BPO Reviews & Testimonials
Julieta Busico's Review Sourced from Google
The communication is transparent and seamless. They’re always available to answer any questions and provide updates on progress.
Show moreJaiv Bolando's Review Sourced from Google
Logix BPO goes above and beyond in ensuring client satisfaction. Every project feels important to them, and they approach each one with a strong sense of commitment.
Show moreLory Mae Velayo's Review Sourced from Google
Logix BPO provides excellent customer support. Their quick response time and friendly approach make them stand out from other service providers. I’ve had a great experience with them.
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Data sourced from the agency's DesignRush profileNgage Live Chat 3M Agoda Airtel Amazon
Top BPO Company USA.
DGC BPO Service is a premier US-based outsourcing company offering expert customer service, call center solutions, virtual assistance, and lead generation. We help businesses optimize operations, improve customer experiences, and drive growth with tailored, efficient solutions. [... view DGC BPO Service profile ]- Location
- New York City, New York
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsDGC BPO Service Services
Data sourced from the agency's DesignRush profileBrightPath Solutions TechWave Inc EcoSmart Ventures MarketPulse Strategies VisionLink Enterprises FutureEdge Technologies
- Quantanite is a global professional services company focusing on business process transformation, primarily through robotic process automation (RPA), intelligent automation and setting up dedicated teams in offshore shared service centres. We work with both fast-growing companies and multinational [... view Quantanite profile ]
- Location
- New York City, New York
- Number of Employees
- 1000 & Up
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsQuantanite Services
Reviews verified by DesignRush and sourced from the agency's profileQuantanite Reviews & Testimonials
vikash singh's Review Sourced from Google
I have applied for a job vacancy and I am so amazed the way the Quantanite Recruitment Team guides new applicants like me and always updates me by sending email. I really can't wait to start my career with the the Quantanite Team. Thank you
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Data sourced from the agency's DesignRush profileJust Park Healthcare Industry IT Industry
24/7 Live Answering Service
We manage the call center , sales and customer service traffic to minimize your capital expenses and maximize your profits. Our reliable, cost-effective service enhances your customer service reputation and complements your corporation’s branding and marketing efforts. [... view Alliance Communications profile ]- Location
- New York City, New York
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAlliance Communications Services
Data sourced from the agency's DesignRush profileReal Estate Industry Hospitality Industry Legal Industry
One Platform for Every Conversation
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and [... view 8x8 profile ]- Location
- New York City, New York
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts8x8 Services
Reviews verified by DesignRush and sourced from the agency's profile8x8 Reviews & Testimonials
Benjamin Stowe's Review Sourced from Google
Read the reviews people, while most of the time, calls are okay, customer service is impossible. They assign you a rep with a name that you can not pronounce and they don't have a phone number! You have to email in hopes that they might respond. We were sent a new phone "equipment" and it didn't come with a power cord. They tried to tell me that is normal. Brand new that isn't normal. They said it gets power from the ethernet cord. So, I tried that, nothing. Been waiting 2 month for the return to be processed, nothing. Box is still sitting on my desk.
Show moreJordan's Review Sourced from Google
This company is AWFUL! DO NOT USE THEM!Customer service sucks. They made a mistake when trying to change licenses and they have been overcharging us for months due to their mistake. They have hidden fees that they have NOT ever made anyone aware of. Not listed in the statements anywhere, and not listed in any contract. They will leave you waiting for weeks, months even before getting back with you or trying to fix your issues. They will send all their other reps to try to upgrade our services but not actually address the issues we have.
Show moreDavid Shempert's Review Sourced from Google
8x8 continues to attempt to charge us $838.16 as a cancellation fee. This cancellation fee should not be charged. We attempted to work with 8x8 to resolve long standing service issues regarding dropped calls, missed calls, call quality and general call technical issues. 8x8 made NO attempt to resolve the issues at hand and we even brought in a technical expert to ensure that our network was not the issue. 8x8 made several contractual breaches throughout the service term. We also never signed a specific contract stating a specific service term. The business claims we signed electronically but we were never told clearly that would be responsible for fees for services that we are not receiving. 8x8 is definitely a scam with regards to charging customers for money and not ensuring that they have the proper working services to support the charges. We would like to have all charges waived at the least and consider a pro-rated refund for service charges which we previously indicated we had continuous call quality issues. It's egregious that your company believes that they can just overcharge customers and not make any contact with them until we show up to cancel your scam service. We would appreciate corporate insight and assistance in this matter as we will take any and all measures necessary to protect our assets and ensure that funds are allocated as delivered. Which in this case the services that 8x8 was contracted to provide they contractually breached by failing to properly deliver phone services at the quality described when we originally signed up for the service. We intend to present any and all findings of fact in our proceedings. Please respond as soon as possible to this complaint before further action is taken as needed.I cannot believe that I actually recommended your service at one point.
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Data sourced from the agency's DesignRush profileVoIP business phone service nterprise Engagement Management enterprise global communications team collaboration
Smart way to grow your team remotely!
On a mission to ensure the most satisfying outsourcing experience ever for our valuable clients by providing qualified remote professionals. [... view DigiReps profile ]- Location
- New York City, New York
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $14/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsDigiReps Services
Reviews verified by DesignRush and sourced from the agency's profileDigiReps Reviews & Testimonials
Chantey Jones's Review Sourced from Google
DigiReps has gone above and beyond to make sure our needs our met with the most organized team I've ever worked with.
Show moreKareen Campbell's Review Sourced from Google
I've been working at DigiReps for the past 8 months now, and I can honestly say it's been a really positive experience. The pay is solid and definitely competitive, which is always a plus. What really stands out, though, is the leadership. The managers and team leaders are fantastic—supportive, approachable, and always willing to lend a hand when needed. They genuinely care about helping you grow; feeling that kind of support in a workplace is refreshing.
Show moreSolutions Matter's Review Sourced from Google
“I’ve had the pleasure of working with DigiReps, and I couldn’t be more impressed with their service. From start to finish, their team was thorough, prompt, and truly understood my needs. They took the time to onboard and train my virtual executive assistant, ensuring a seamless transition into my business. What really sets DigiReps apart is their commitment to customer satisfaction – they provide regular check-ins to ensure everything is running smoothly and that I’m happy with the support I’m receiving. If you’re looking to hire remote workers, DigiReps is the real deal. I highly recommend their services to anyone in need of a professional and reliable virtual assistant.”Sharon D. Jones, FounderNonprofit Solutions Matter, Inc.
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Data sourced from the agency's DesignRush profileDRIP MediaNug CoderBlock Checkers Supplies Eevelle eCom Extension Black Diamond Radio Crescent City Law Grand Canyon Law Group NuFlow
Providing Exceptional Customer Service
We Are Known For Providing Exceptional Customer Service.We help clients build their dream customer support team with us. Our mission is to provide exceptional customer support and the back office you need to strengthen and expand your business. [... view Firms Desk profile ]- Location
- New York City, New York
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsFirms Desk Services
Data sourced from the agency's DesignRush profileFinance Industry Retail Industry Corporate Services Industry
Call Center & Lead Generation Excellence
Select Answering Service gives you peace of mind with inbound call center solutions for live 24-hour emergency and after-hours virtual receptionist support. Free trials. No Obligation Quotes. Big Savings. [... view Select Answering Service profile ]- Location
- New York City, New York
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSelect Answering Service Services
Data sourced from the agency's DesignRush profileLegal Industry Healthcare Industry Finance Industry
Hire Your Wiz For Biz
Staffwiz helps startups and growing businesses hire top-tier global remote talent with up to 70% payroll savings. Choose from fully managed or direct hire models, and start building your remote team in weeks, not months. [... view StaffWiz profile ]- Location
- New York City, New York
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $5/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsStaffWiz Services
Data sourced from the agency's DesignRush profileWells Fargo Concentrix Accenture Cognizant
Crafting Futuristic Solutions for your business
Elevate your business prospects with Inextrix! Unveil a world of innovative solutions and tailored strategies that redefine success. Our passion is sculpting your growth story, crafting seamless customer experiences through cutting-edge technologies. With a relentless commitment to excellence, we orchestrate [... view Inextrix Technologies profile ]- Location
- New York City, New York
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $30/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsInextrix Technologies Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
View Full Portfolio-thumb-webp.webp)
Call Centers Project 8COM -thumb-webp.webp)
Call Centers Project MBV IT
Reviews verified by DesignRush and sourced from the agency's profileInextrix Technologies Reviews & Testimonials
Rahul Gupta's Review Sourced from Google
I don't have any idea about why my previous review was deleted but I again review this company whatever they had done previously.My interview process lasted for two months, and I was informed by HR that I had been selected on call. However, after several days, I received no further communication from them—neither a message,mail nor a call. This has been a complete waste of my time. I kindly request that you respect others' time in the future.And please first of all confirm with your HR person. Don't force me to add a SS here.
Show moreMansi Shah's Review Sourced from Google
I had worked with inextrix as Jr. BDE. I was fresher when I joined. The founders - Samir sir and Arpit sir were very cooperative and HR - Sima ma'am was very helpful. My team leader Amit and other co-workers were also always there with me; they taught me AtoZ about how corporate works and how to generate sales while being supportive to clients. Overall, it was a great learning and earning :)
Show morewahid kadri's Review Sourced from Google
Inextrix Technologies is one of the best place i am working with to develop my skills. Best environment to peace of mind with your work is i think the best place for any company and that i seen in the inextrix Technologies.if you want to get some good skills to develop that can help you to grow more and more in your future i got that from Inextrix Technologies.
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Data sourced from the agency's DesignRush profile8com inc LimeBox Networks LLC Platformity CleverMoto MegaHertz Communications
Cell Center Services You Can Count On
Signius Communications has 12 locations across the United States, providing expert call center solutions. [... view Signius Communications profile ]- Location
- New York City, New York
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSignius Communications Services
Data sourced from the agency's DesignRush profileFinance Industry Retail Industry Corporate Services Industry
360 Marketing solutions
Our relationship with our staff, customers, and other business partners is focused on honesty, perseverance, mutual confidence, and integrity. We help our clients to come up with the right strategy for their business, ensuring that their sales plans are realistic and are able to fulfill their business goals. [... view SEVENTHP profile ]- Location
- New York City, New York
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $70/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSEVENTHP Services
Data sourced from the agency's DesignRush profileCharter Spectrum Bank Alfalah 7Eleven Dragon Mart Gain Property Management KFC SUBWAY GE NETFLIX MasterCard
- We specialise in matching exceptional support staff to top businesses and private individuals.We recruit for a range of positions around the world, including personal assistants, executive assistants, administrative assistants and many more. Our expert consultants only work with high-calibre individuals [... view Tiger Recruitment Ltd profile ]
- Location
- New York City, New York
- Number of Employees
- 50 - 99
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTiger Recruitment Ltd Services
Data sourced from the agency's DesignRush profileTechnology Industry Healthcare Industry Financial Industry
Dedicated Legal Support Services for Plaintiff Personal Injury Firms
Established in 2011, Lexvia provides extremely cost-effective, round-the-clock support services for personal injury law firms. Our team members have an in-depth knowledge of the civil litigation process for plaintiff personal injury firms and are trained to work with all case management systems. [... view Lexvia profile ]- Location
- New York City, New York
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsLexvia Services
Data sourced from the agency's DesignRush profileCase Management Services Record Retrieval Service Remote Paralegal Support 24-Hour Call Center Support Daily Mail Document Indexing
Get Ready for a Sales Boost
LGI stands at the forefront of sales readiness, creating an unrivaled bridge between businesses and potential customers. With a savvy combination of telephone appointment setting, market research surveys and webinar registrations, our clients benefit from seamless connections with their ideal audience. [... view Lead Generators International® profile ]- Location
- Manhattan, New York
- Number of Employees
- Under 49
- Average Hourly Rate
- $99/hr
- Minimal Budget
- $10,000 - $25,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsLead Generators International® Services
Data sourced from the agency's DesignRush profileSAP Oracle Salesforce.com TD Waterhouse Freedom 55 Financial (London Life)
Find Remote Callers or Best Virtual Assistants
Scale Your Business. Let's be honest, “A Business That Isn’t Growing, Is Slowly Dying”. You should be focusing on strategies that bring you 10x Growth. GetCallers is here to help you achieve phenomenal growth by leveraging low-cost Outbound Cold Callers. [... view Get Callers profile ]- Location
- New York City, New York
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsGet Callers Services
Data sourced from the agency's DesignRush profileRemax AllState Dodge StateFarm Century 21
The Hospitality Guest Experience Perfected
From diminishing perishable hotel room inventory to turning first-time callers into lifelong guests, Advantage Reserve provides high-quality central reservation services to the hospitality industry. We serve independent hotels and management companies with exceptional customer support in Voice Reservation [... view Advantage Reserve profile ]- Location
- New York City, New York
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAdvantage Reserve Services
Data sourced from the agency's DesignRush profileReal Estate Industry Hospitality Industry Travel Industry
SMEs' Premier Outsourcing Ally: Your #1 Choice
Big Outsource, a leading BPO company, specializes in outsourcing solutions, from project-based services to virtual captive centers. Our expertise spans creative, technical support, and IT disciplines, making us your trusted partner for outsourcing excellence. [... view Big Outsource profile ]- Location
- New York City, New York
- Number of Employees
- 250 - 499
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsBig Outsource Services
Reviews verified by DesignRush and sourced from the agency's profileBig Outsource Reviews & Testimonials
Admire Marketing's Review Sourced from Google
Rescheduled our call last minute / then left us hanging on the actual call time saying they actually aren't open to meeting with us. Would not recommend.
Show moreWilcon Ando's Review Sourced from Google
I recommend this place! Awesome people and the place is well maintained. They genuinely care about the agents' wellbeing.
Show moreRasida Asgar's Review Sourced from Google
One of the best 💯 I would say I will always choose to be with this friendly, fantastic and very accommodating company. I always had a chance to to be hired with other bigger companies but I'd rather choose BIGOUTSOURCE no matter what. It's actually my second home. I feel safe and happy when I'm with BIGOUTSOURCE. I love everything about it. ❤️❤️ No doubt this company is one of the growing company in the Philippines. ❤️
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Data sourced from the agency's DesignRush profileOpnRoad D121 Instant Consult
- From individuals and entrepreneurs, small and medium-sized businesses, right through to large corporations and government bodies, our administrative assistants are helping our clients become more efficient by streamlining their processes. [... view SmartPA profile ]
- Location
- New York City, New York
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $24/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSmartPA Services
Reviews verified by DesignRush and sourced from the agency's profileSmartPA Reviews & Testimonials
Vicky Grobbelaar's Review Sourced from Google
Mandy has been a huge asset to Ethiqs and a lovely person to work with, efficient and friendly and a great team backing her. Highly recommended.
Show morePedro Mendoza's Review Sourced from Google
Holly has been a great help recently both in terms of my business and personal affairs. I am in the process of making some business structure changes in my private dental practice and she has assisted me with all the lengthy paperwork, ensuring that everything is in order. In addition, she has assisted me in researching properties and locations. I would not hesitate in recommending her services as her support has been invaluable to me at this extremely busy time and has allowed me to focus on my patients.Highly recommended +++++
Show moreAlexandra Stewart's Review Sourced from Google
Terri has been an incredible SmartPA assistant for our family over the past 18 months. Her support has been invaluable in managing our busy work and home administrative tasks. Throughout our travels across Europe, the US, and Canada, as well as during our recent move to a new house and country, Terri has been there for us every step of the way. In particular, I have appreciated that Terri has used great judgment in assessing options on all fronts and hasn't just gone for the easy road of blindly following orders. I have trusted her as a "second me" and that has been so helpful. We couldn't have done any of this without her!
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Data sourced from the agency's DesignRush profileCox-London Complete Refinish Collette CWMedia Krispy Kreme Total Oil and Gas
Let's Save Lives Together
CureMD's physician billing services are easy and stress free Our team of experts will handle all the complex details, so you can focus on providing excellent patient care [... view CureMD profile ]- Location
- New York City, New York
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $35/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsCureMD Services
Reviews verified by DesignRush and sourced from the agency's profileCureMD Reviews & Testimonials
Lolita Prieto's Review Sourced from Google
I HAVE NEVER WORKED WITH SUCH A DETAILED AND ACCOUNTIBLE CREDETIALING CO. RON DAVIS WAS AMAZING. HE HAD PATIENCE AND GUIDED ME STEP BY STEP. HE IS NOW OUR CREDENTIALING COMPANY.
Show moreira cantor's Review Sourced from Google
Liam and his billing team have consistently delivered outstanding service. Their dedication, accuracy, and proactive mindset set them apart. Even in the face of complex billing challenges, they respond with clarity and efficiency, ensuring every detail is handled with care. Liam’s leadership reflects a deep understanding of the process and a strong commitment to excellence, which clearly influences the entire team. Their responsiveness, collaborative approach, and problem-solving abilities make them a truly invaluable partner. It’s a pleasure to work with such a reliable and high-performing team.
Show moreChristopher Kelley's Review Sourced from Google
Liam and his billing team have been truly exceptional. Their dedication, precision, and proactive approach consistently stand out. They handle even the most complex billing scenarios with remarkable efficiency and clarity, ensuring that nothing falls through the cracks. Liam leads with professionalism and a deep understanding of the process, setting a high standard for the entire team. Their responsiveness, problem-solving mindset, and collaborative attitude have made them an indispensable part of the operation. It’s genuinely a pleasure to work with such a committed and high-performing team.
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Data sourced from the agency's DesignRush profileEastside Gynecology Gaston County Care Health & Fitness Denvill Diagnostics
Transform your business with expert consulting, coaching, and branding.
Point of View Consulting is a distinguished consulting firm specializing in business solutions, coaching, consulting, and branding services. With a keen focus on delivering tailored strategies and expert guidance, we empower businesses to achieve their goals and enhance their market presence. [... view Point Of View Consulting profile ]- Location
- New York City, New York
- Number of Employees
- Under 49
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsPoint of View Consulting Services
Reviews verified by DesignRush and sourced from the agency's profilePoint of View Consulting Reviews & Testimonials
Omoyemeh Jennifer Ukachukwu's Review Sourced from Google
I have enjoyed working with POV. They are very efficient and pay attention to details. They are always ready to provide the support needed for your business! Thanks POV!
Show moreOluwatobi Susan's Review Sourced from Google
Jay is the man for the job at anytime. One thing I love about his work ethic is the fact that he is always available to attend to my business needs or concerns at any point in time. He and his team delivers top notch business solutions both for start ups like mine and even to big corporations. He made the whole business process seamless for me. Thumbs up POV consulting. I will recommend anytime
Show moreGabriel Osunbor's Review Sourced from Google
Point of View Consulting has been a phenomenal instrument in helping me achieve success with my business. The business coaches are truly top-notch and have provided invaluable guidance.Thank you for your exceptional support.I would recommend Point of View Consulting to family and friends anytime, anywhere and any day.
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Data sourced from the agency's DesignRush profileWinners Circle Academy Rose Fulai Foundation Heri & Hama Bamboo & Ivy Grooms Gear Shop Africa Usa Classique Wear Fashion Instinct Avenue Z Boutique
Unlock Your Business Potential with Our IT Mastery!
At Netsec, a distinguished IT consulting firm, we specialize in the management of intricate networks and security infrastructure, demonstrating our expertise across a diverse range of technologies. [... view Netsec profile ]- Location
- New York City, New York
- Number of Employees
- Under 49
- Average Hourly Rate
- $120/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsNetsec Services
Reviews verified by DesignRush and sourced from the agency's profileNetsec Reviews & Testimonials
Lisa Colucci's Review Sourced from Google
Excellent service! Hemil is always quick to respond and resolves any issues effectively. Would highly recommend.
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Data sourced from the agency's DesignRush profileColucci Associates Elias Properties RMA Develpment
Solutions That Empower Growth
A dedicated business solutions provider delivering comprehensive and tailored services to meet complex, multi-dimensional client needs. With 13 years of expertise, the agency focuses on strengthening business-customer relationships and driving mutual profitability. [... view Zesh Solutions profile ]- Location
- New York City, New York
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsZesh Solutions Services
Data sourced from the agency's DesignRush profileCryptocurrency Industry Real estate Industry E-commerce Industry
Scalable 24/7 Support Teams
Quicklyster provides fully managed 24/7 customer support and Tier 1 tech support for SaaS, eCommerce, and digital-first brands. We offer free backup agents, fast deployment, native English agents, and flexible pricing all without contracts or setup fees. Whether you need live chat, phone, email, or helpdesk [... view Quicklyster Virtual Services profile ]- Location
- New York City, New York
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $9/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsQuicklyster Virtual Services Services
Data sourced from the agency's DesignRush profileMagnolia Mother's Trust Urban Flavours Delivery Stallworth Enterprise Get PPP Loans Prime Wines Come To Gripps Sol Therapy Queen Bees
Get ahead of the competition
On a transformational day in 2016, Virtusa Corporation joined forces with Polaris Consulting & Services Limited to form the powerful new brand - VirtusaPolaris. With this union, we have combined diamond-sharp software engineering skills and deep industry knowledge that is sure to unlock groundbreaking [... view VirtusaPolaris profile ]- Location
- New York City, New York
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsVirtusaPolaris Services
Data sourced from the agency's DesignRush profilePegasystems JPMorgan AIG
Related Services in New York City
Call Center Companies Near New York City
Everything You Need to Know Before Hiring a Call Center in NYC
Why should I hire a New York City call center instead of an out-of-state provider?
Hiring a call center in NYC, or any United States onshore provider, usually delivers better customer satisfaction, stronger communication, legal compliance, and fewer hidden costs than out-of-state/offshore options.
U.S. agents have a 67% first-call resolution rate, whereas offshore centers stand at 50%, indicating fewer callbacks, faster issue resolution, and better customer satisfaction overall.
New York City centers understand local regulatory nuances, such as NYC transit rules, healthcare payment norms, financial law context, and customer expectations, which is beneficial for highly regulated and service-heavy industries.
The average customer service representative salary in New York City is about $24.98 /hr, which is about 31% above the United States national average, reflecting higher local demand for skilled service talent.
Higher pay in NYC translates into better recruitment and retention of experienced customer service agents. Furthermore, it entails fewer errors, shorter training cycles, and more consistent customer satisfaction.
Approximately 25% of New Yorkers have limited English proficiency, and approximately 50% speak a language other than English. Cultural fluency and local market understanding improve customer experience, reduce repeat calls, and elevate retention.
U.S.-based call centers, like those in NYC, typically deliver 79% customer satisfaction, compared to about 58% for offshore centers, largely due to clearer communication and cultural alignment.
With New York City call center providers in the same time zone as your business and clients, you avoid delays in script updates, training, callback coordination, and project management decisions.
Which NYC boroughs have the strongest call center presence?
Manhattan is NYC’s core business district, and almost 80% of all NYC office space is in Manhattan south of 59th Street, where large contact operations such as customer support, technical support, and financial services tend to cluster.
According to Indeed, the most advertised call center representative, customer service associate, and call agent jobs are located in Manhattan ZIP codes such as Financial District (10007), Midtown (10036, 10022), and NoMad (10001). These include roles at healthcare organizations, financial institutions, and corporate customer support centers.
Manhattan continues to command the highest hourly rates for call center jobs in the city, often exceeding $55.00/hour for specialized financial services support.
Brooklyn and Queens are growing hubs for operational centers and mid-sized service providers.
Downtown Brooklyn features a high density of 311 Call Center operations, which historically maintain high satisfaction ratings of 4.0/5 stars due to their central, accessible location for a diverse workforce, according to Indeed.
Queens supports large-scale operations along transportation corridors and lower-cost commercial footprints than Manhattan.
Queens’ large residential population and linguistic diversity make it a practical location for multilingual support teams and local inbound centers.
The NYC Health + Hospitals call center network recently reached over 500,000 calls, demonstrating the massive scale of the Queens-based public service hubs.
Some New York City call centers maintain satellite staffing in nearby areas like New Jersey to balance costs while keeping NYC management teams.
How does an NYC call center handle multilingual New York populations?
It uses a combination of staffing, technology, process design, and routing systems.
According to the U.S. Census Bureau report, the number of people speaking a language other than English at home has grown by 194% since 1980. It rose from 23.1 million in 1980 to 67.8 million in 2019.
Spanish is the most spoken non-English language, followed by Chinese, French, Arabic, Korean, Tagalog, and Vietnamese.
Among those who speak a non-English language at home, 62% reported speaking English very well, while 8% of the total U.S. population speaks English less than very well.
NYC call centers recruit bilingual or multilingual customer service representatives who speak high-demand languages such as Spanish, Mandarin, French, and Russian to match the city’s diverse customer base.
These agents are more than translators. They are trained customer support specialists who can answer complex customer inquiries, navigate cultural nuances, and enhance customer interactions in the caller’s preferred language.
Intelligent call routing and language selection
Many call centers in NYC use Interactive Voice Response (IVR) menus that let callers select their language before they reach a live agent. This reduces wait times and ensures the caller goes directly to an appropriate customer service associate.
Call centers also implement language routing based on caller data (e.g., CRM records showing a customer’s preferred language), improving efficiency and response accuracy.
Process and compliance alignment
Especially for public services like NYC311, language access is part of a broader city language access plan, meaning interpretation services are integrated into government call workflows where necessary. These plans monitor demand and ensure call centers can support New Yorkers with limited English proficiency.
Multichannel multilingual support
Modern support is not limited to voice calls. A call center in NYC often provides multilingual support via email, text chat, SMS, social messaging, and even app support so that customers can communicate in their native language across all channels.
How do NYC call centers support healthcare, psychotherapy, and behavioral health providers?
Call centers in NYC that support healthcare, psychotherapy, and behavioral health providers operate differently from general customer support teams. They combine compliance, clinical sensitivity, and high-touch patient interaction.
HIPAA-compliant patient support infrastructure
New York providers must comply with HIPAA and state privacy rules. Professional healthcare-focused call centers operate:
- Encrypted call recording and storage
- Secure CRM and EHR integrations
- Role-based access controls
- Documented audit trails
HIPAA violations can cost $100 to $50,000 per violation, with annual caps up to $1.5 million, making compliance non-negotiable for medical and behavioral health center specialist operations (HHS data).
Appointment scheduling and intake management
Healthcare-focused outbound and inbound call teams manage:
- Appointment scheduling
- Insurance verification
- Benefits checks
- Pre-visit reminders
- Missed appointment follow-ups
No-show rates in behavioral health and psychotherapy settings can range from 15% to 30%, depending on population and service model. Structured reminder calls and SMS follow-ups can reduce no-shows by 20-30%.
Crisis-aware call handling
New York psychotherapy call centers supporting behavioral health must train agents to:
- Recognize crisis language
- Escalate suicidal ideation immediately
- Route to licensed clinicians or crisis teams
- Follow mandated reporting protocols
This often includes structured workflows aligned with the 988 crisis framework and state mental health guidance.
What questions should I ask call centers in NYC before hiring one?
Before hiring a call center in NYC, ask potential providers the following questions:
Relevant Background
- What industries do you primarily serve in New York City?
- What is your NYC workforce profile (agent count, tenure, turnover rate)?
- Are you compliant with HIPAA, PCI-DSS, TCPA, or other applicable regulations?
- Where are your operations physically located (borough + remote mix)?
Services and Processes
- What are your current performance benchmarks (FCR, CSAT, ASA, abandonment rate)?
- How do you handle multilingual customer inquiries?
- What channels do you support?
- What is your quality assurance process?
Related to Your Project
- How will you onboard and train agents for our specific service?
- What reporting will I receive and how often?
- What is your pricing model, and what costs are variable?
- What contingency and escalation processes do you have in place?
Why Companies Trust DesignRush
Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding call centers in NYC. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
Sources
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
- Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
- The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Frequently Asked Questions About Call Centers in NYC
What services do New York City call centers typically provide?
They deliver a wide range of services designed to support businesses and improve customer satisfaction across industries:
- Inbound customer support and technical help: Handling customer inquiries, product questions, order updates, billing issues, and troubleshooting for information technology, healthcare, finance, and retail clients. Typical inbound teams aim to answer calls within 20-30 seconds to reduce wait time and abandonment.
- Outbound call center services and lead generation: Executing sales outreach, lead generation, follow-ups, appointment scheduling, campaign surveys, and customer retention efforts.
- Multichannel and omnichannel customer interaction: Support extends beyond phone calls to email, live chat, SMS, and social messaging, improving accessibility and satisfaction across touchpoints.
- Market research and loyalty engagement: Some call centers in NYC deliver market research insights, customer feedback collection, campaign performance tracking, and loyalty program support to refine service and retention strategies.
- Back-office and reporting services: Call monitoring, data reporting, CRM integration, real-time analytics, and quality assurance to help clients improve operations and customer experience outcomes.
How much does it cost to hire these centers?
Hiring a call center in NYC can cost $26 to $60+/hour for premium, specialized services, with alternative billing options, including per-minute, per-call, or per-month per agent.
In the United States, inbound services can cost between $0.75 and $1.35 per minute of talk time, which is useful if you expect lots of interactions. Many providers also bundle pricing on a per-agent monthly basis at roughly $2,000-$3,500 per agent, which often includes training, infrastructure, and basic management fees. Some models are priced by resolved interaction, often $5-$12 per call or similar, based on duration and complexity.
What KPIs should I require in a contract with these providers?
When you draft a contract with New York City call centers, you should include clear KPIs that align with service goals, quality expectations, and performance transparency.
First Contact Resolution (FCR): Percentage of issues resolved on the first interaction without callbacks or escalation. It is directly tied to customer satisfaction and the efficiency of customer interactions. High FCR means fewer repeat contacts and lower operational costs.
- Customer Satisfaction Score (CSAT): Percentage of customers reporting a positive experience. A core customer experience measure and a stronger predictor of retention.
- Average Handle Time (AHT): Average duration per interaction. Balances speed with quality. Too high AHT suggests inefficiencies, while too low might cut quality.
- Average Speed of Answer (ASA): Time taken to answer inbound calls. Faster response times improve customer experience and reduce abandonment. Call centers in NYC should aim to answer 80% of calls within 30 seconds.
- Call Abandonment Rate: Percentage of callers who hang up before reaching an agent. Signals whether staffing and queue management meet demand, and it should be 5-8% depending on volume.
- Net Promoter Score (NPS): Measures customer loyalty and the likelihood of customers recommending your brand.
What First Contact Resolution (FCR) should I expect from a well-run call center in NYC?
They should set a 70-79% FCR rate as a baseline and an 80%+ stretch target to enhance the customer experience, reduce repeat contacts, and improve operational effectiveness.
Achieving 80%+ FCR is considered world-class and strongly correlates with higher customer satisfaction (CSAT) and customer retention. Lower rates, such as under 70%, suggest opportunities to improve agent training, knowledge management, or support tools to elevate satisfaction and efficiency.
Are NYC call centers equipped for multilingual customer support?
Yes, call centers in NYC are generally well-equipped for multilingual customer support because of the city’s linguistic diversity. New York City is one of the most linguistically varied cities in the United States, with over 30% of residents speaking a language other than English at home, including large Spanish, Chinese, Russian, Haitian Creole, Bengali, and other language communities.
Multilingual capabilities you can expect from NYC call centers:
- Multiple language support: Many customer service centers in NYC employ bilingual and multilingual agents who speak common languages like Spanish, Mandarin, French, and others to serve non-English callers.
- Interpretation services: For less common languages, centers use telephone interpreting or language service providers to connect customers and agents in real time.
- Cultural competence: Beyond just language fluency, strong providers train agents in culturally aware communication to improve customer satisfaction and reduce misunderstandings.
- Omnichannel language support: Multilingual assistance is typically available across phone, email, and chat channels to ensure consistent service.
About The Author and Expert Reviewer
Bojana Trajcheva is a seasoned content editor and innovation researcher with extensive experience in the tech and marketing industries. Formerly Editor-in-Chief at Studentsko Eho, she developed a strong foundation in content creation and editorial leadership. Bojana further honed her skills in senior innovation research roles and now brings this combined expertise to her work as an editor at DesignRush.
Andrija Savić is an accomplished and highly competent sales professional with record-breaking achievements. His work at BSC Kragujevac, a leading European NGO affiliated with SPARK Netherlands, resulted in a 24% increase in course completion rates. While at Global Media Box, his team contributed 26.5% of the company's monthly sales in just seven months. Since becoming the Director of Client Relationships at DesignRush, the business has gained a 700% revenue increase, a testament to his proven competency and dedication to customer satisfaction.
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