Top 20 Customer Experience Conferences To Attend in 2026

Customer experience now influences everything from first impressions to long-term loyalty.

For leaders responsible for CX strategy, staying ahead of shifting expectations, new technologies, and evolving customer behavior requires constant learning.

The customer experience conferences below highlight the most valuable events in 2026 where CX professionals can explore new strategies and see how top organizations are improving the customer journey.

70% of Executives Say Their Teams Can’t Keep Up With Customer Expectations

Delivering great customer experiences has become more complex as expectations, technology, and consumer behavior evolve.

According to PwC’s 2025 Customer Experience Survey:

• 70% of executives say customer expectations are evolving faster than their company can adapt
• 52% of consumers say they stopped buying from a brand after a bad product or service experience
• 29% of consumers say they stopped using a brand specifically because of poor customer experience
• 46% of executives believe their current loyalty programs will become irrelevant within three years

These results show a widening gap between what companies believe they deliver and what customers actually experience.

Customer experience events can help close that gap by bringing together industry leaders and professionals who share practical approaches to designing better journeys, strengthening loyalty, and turning customer insights into measurable improvements.

1. Forrester CX Summit EMEA 2026

Best for AI-Era CX Strategy

• Date: June 8-10, 2026
• Medium: In-person
• Location: Amsterdam, Netherlands
• Key speakers:
  • Conny Kalcher, Group Chief Customer Officer, Zurich Insurance Group
  • April Nishimura, Vice President, Global Customer Experience, Infineon Technologies
  • Sophie Heller, CTO Retail Banking & Services, BNP Paribas
• Price:
  • Client Pass: €1,095
  • Non-Client Pass: €1,295

Forrester CX Summit EMEA 2026 will examine how CX, marketing, and digital teams can design experiences that stay meaningful as AI adoption grows. Expect research-led keynotes, workshops, and discussions based on Forrester’s latest CX and employee experience data.

Attendees will hear how organizations are connecting customer insights, employee engagement, and data strategy to strengthen trust. The event will also include roundtables with CX leaders from Europe.

Register for Forrester CX Summit EMEA 2026.

2. Zendesk Showcase Chicago

Best For Customer Service Innovation

• Date: June 11, 2026
• Medium: In-person
• Location: Lincoln Park Zoo, Chicago, USA
• Key speakers:
  • Keith Pearce, SVP, Product Marketing, Zendesk
  • Christa Stelzmuller, Chief Product & Technology Officer, charity: water
  • Brandon Charles, Global Head of GTM Strategy and Business Development, AWS
• Price: Free

Zendesk Showcase Chicago 2026 will bring together CX, IT, and HR leaders for a one-day event focused on how AI is reshaping customer service and support operations.

Attendees will get an inside look at Zendesk’s latest AI-powered service innovations through keynote sessions, live demos, customer stories, and hands-on workshops.

The agenda will explore topics such as agentic AI workflows, automated service resolution, and AI-driven knowledge management.

The event will include guided networking sessions, peer discussions, and a hands-on AI lab where participants can experiment in a sandbox environment.

Save your spot for Zendesk Showcase Chicago 2026.

Other Zendesk events in 2026 are listed here.

3. CX Asia Week 2026

Best for Customer Operations Strategy

• Date: June 16-19, 2026
• Medium: In-person
• Location: Amara Sentosa, Singapore
• Key speakers:
  • Caroline Leong, Chief Customer Officer, TEEG
  • Aleksei Shuravin, Head of Customer Service, Salmon Group
  • Nicholas Kontopoulos, VP Marketing Asia Pacific & Japan, Twilio
• Price:
  • Main Conference: SG$3,299 + GST
  • Conference + Workshops: SG$4,699 + GST

CX Asia Week 2026 will bring together CX, contact center, and customer operations leaders from across Asia to explore how AI, automation, and personalization are changing customer journeys.

The four-day program will include keynotes, case studies, and discussions focused on operational challenges that regional brands face.

You’ll be able to meet senior leaders from finance, retail, hospitality, and tech companies while exploring strategies to improve service operations and modernize contact centers.

The event will also feature the CX Asia Excellence Awards and multiple conference tracks covering next-generation CX and customer support innovation.

Get your delegate pass for CX Asia Week 2026.

With customer journeys growing more complex, companies are turning to data and AI to predict needs and boost engagement. As Sheetal Pansare, the president and CEO at Futurism Technologies, shares:

"By unifying data across the customer journey, these services create meaningful experiences that enhance brand loyalty and increase revenue. Advanced deep learning algorithms predict the next best products for consumers."

4. Customer Success Summit Seattle

Best For Scaling Customer Success

• Date: June 17 & 18, 2026
• Medium: In-person
• Location: Grand Hyatt Seattle, Seattle, Washington, USA
• Key speakers:
  • Melissa Braff, Director, Customer Success, Qualtrics
  • Casey Mahon, Head of Customer Success, Autodesk
  • Garima Nagpal, Customer Success Director, Microsoft
• Price:
  • Individual pass: $1,295
  • Pro+ membership: $1,999

Customer Success Summit Seattle 2026 will bring together CS leaders exploring how AI, predictive analytics, and automation can support retention and revenue growth without sacrificing customer relationships.

Sessions will cover churn reduction, expansion strategy, onboarding optimization, and executive buy-in for customer success initiatives.

Participants will also join networking discussions and hear how leading companies are positioning customer success as a revenue-driving function.

Get your ticket for Customer Success Summit Seattle 2026.

Other Customer Success Collective events in 2026 are listed here.

5. Customer Contact Week Las Vegas

Best for Contact Center & Customer Service Leaders

• Date: June 22-25, 2026
• Medium: In-person
• Location: Caesars Forum, Las Vegas, Nevada, USA
• Key speakers:
  • Shaquille O’Neal, 4x NBA Champion
  • Rebecca Jarvis, Chief Business, Technology & Economics Correspondent, ABC
  • Chris Barton, Founder, Shazam
• Price:
  • End-User Pass: $1,999 (early bird)
  • Vendor Pass: $5,499

CCW Las Vegas 2026 will bring together customer contact, CX, and service leaders to explore the latest strategies shaping contact centers and customer engagement.

The event will feature keynote sessions, workshops, benchmarking discussions, and a large expo hall focused on AI, analytics, automation, and customer service technology.

Attendees will also have opportunities to network with peers, evaluate vendors, and hear case studies from brands across financial services, healthcare, retail, and technology.

Get your pass for CCW Las Vegas 2026.

CCW Nashville will be from October 7-9, 2026. CCW Europe conferences in 2026 are listed here.

6. Verint Engage

Best For AI-Driven CX Automation

• Date: June 22-25, 2026
• Medium: In-person
• Location: MGM Grand, Las Vegas, Nevada, USA
• Key speakers: TBA
• Price:
  • Standard (until May 29): $1,195
  • Late (May 30th onward): $1,495

Verint Engage 2026 will bring together CX, contact center, IT, operations, and digital marketing professionals to explore how AI and automation are reshaping customer engagement.

The conference will feature customer case studies, product training, breakout sessions, and hands-on workshops focused on CX automation, analytics, and customer service operations.

Attendees will also be able to connect with peers, join expert-led discussions, and explore new solutions inside the Innovation Pavilion.

Register for Verint Engage 2026.

7. CX Retail Exchange UK 2026

Best for Retail CX and Personalization Strategy

• Date: July 1-2, 2026
• Medium: In-person
• Location: Hilton Syon Park, London, UK
• Key speakers:
  • Deborah Honig, Former Chief Customer Officer, Samsung UK & Ireland
  • Andrew Webb, Chief Digital Officer, Screwfix
  • Stuart Trevor, Founder and former CEO, AllSaints
• Price: Invite-only event

CX Retail Exchange UK 2026 will gather senior CX, customer service, and digital leaders from major UK retailers for two days of focused discussions on personalization, loyalty, and omnichannel experience design.

The invite-only format will keep the group small, allowing participants to exchange ideas directly with professionals dealing with similar challenges.

Sessions will dive into how retailers are using first-party data and AI to elevate customer experiences.

Request your invitation to CX Retail Exchange UK 2026.

8. NiCE World London

Best For Enterprise CX Innovation

• Date: July 1-2, 2026
• Medium: In-person
• Location: Olympia London, Kensington, London, UK
• Key speakers:
  • Kristen Bell, Actress, Producer, and Philanthropist
  • Scott Russell, Chief Executive Officer, NiCE
  • Jeff Comstock, President, Product & Technology, NiCE
• Price: £499

NiCE World London 2026 will bring together CX leaders, AI innovators, and enterprise teams to explore how AI is transforming customer experience and service operations.

The event will feature keynotes, breakout sessions, hands-on AI labs, and customer case studies focused on CX automation, AI strategy, and customer engagement technology.

You’ll also be able to explore the show floor, connect with industry peers, and join networking events throughout the two-day conference.

Register for NiCE World London 2026.

9. Customer Experience 2026

Best For Enterprise CX Strategy

• Date: July 13-15, 2026
• Medium: In-person
• Location: Loews Sapphire Falls Resort, Orlando, Florida, USA
• Key speakers:
  • Shruti Basavaraj Ahluwalia, Vice President of AI Platforms and Product Transformation, The Institute of Internal Auditors
  • Sean Albertson, Founder & Chief Executive Officer, CX4ROCKS
  • Dan Gamber, Director of Experiences, Bridgestone Retail Operations
• Price: $1,795

Customer Experience 2026: A Frost & Sullivan Executive MindXchange will focus on how organizations can connect CX strategy to measurable business outcomes across the enterprise.

The event will feature interactive discussions, peer networking, and executive-level sessions covering customer journey design, CX measurement, employee experience, and customer-centric transformation.

You’ll also be able to exchange ideas with senior CX, customer success, operations, and marketing leaders from a wide range of industries.

Register for Customer Experience 2026: A Frost & Sullivan Executive MindXchange.

10. Customer Experience Live Show Australia 2026

Best for CX Innovation

• Date: August 4-5, 2026
• Medium: In-person
• Location: Hotel InterContinental, Sydney, Australia
• Key speakers:
  • Nick May, Chief Customer Officer, Beyond Bank
  • Nathan Scholz, Chief Communications and Investor Relations Officer, Domino’s Pizza Enterprises
  • Inga Latham, Chief Product & Customer Experience Officer, Shippit
• Price: Not publicly listed

Customer Experience Live Show Australia 2026 brings together CX, contact center, and digital experience leaders to talk about how customer interactions are evolving.

If you’re trying to understand how AI, automation, and predictive engagement are changing customer expectations, this event will give you a closer look.

You’ll hear how brands are experimenting with AI-driven service, self-service experiences, and personalization strategies that go beyond traditional customer support.

You’ll also get the chance to exchange ideas with executives from banking, retail, and technology companies tackling similar CX challenges.

Get your ticket for the Customer Experience Live Show.

11. The Customer Show

Best For CX Transformation & Executive Networking in Australia

• Date: August 5-6, 2026
• Medium: In-person
• Location: The Atrium, Flemington Racecourse, Melbourne, Australia
• Key speakers:
  • Andrew Harrison, Director of Customer Experience, NAB Wealth
  • Jaimi Farrey, Head of Loyalty, Hanes Brands Australasia
  • Kieran Boyce, General Manager - Operations, Woolworths Market Plus
• Price: AU$2,799 + 10% GST

The Customer Show Exec Forum 2026 will bring together Australian CX leaders to explore customer experience transformation, AI strategy, customer insights, and contact center innovation.

The program will include executive keynotes, workshops, roundtable discussions, and networking sessions focused on customer journey mapping, data-driven decision-making, and generative AI in CX.

Attendees can also connect with senior leaders from retail, finance, healthcare, and technology organizations across Australia.

Register for The Customer Show Exec Forum 2026.

12. Customer Connect Expo 2026

Best for Exploring CX Technology

• Date: September 9-10, 2026
• Medium: In-person
• Location: Georgia World Congress Center, Atlanta, Georgia, USA
• Key speakers:
  • Tianjiao (Tina) Zhao, Director, Head of Advanced AI Solutions, BlackRock
  • Prashant Yadav, Global Technology Lead, Amazon Web Services (ex-Adobe)
  • Sidney Madison Prescott, Founder & CEO, Mirror (ex-Spotify)
• Price: Not publicly listed

Customer Connect Expo is where CX leaders, contact center teams, and technology providers gather to see what’s molding the future of customer engagement.

If you’re curious about where CX tech is heading, this event puts the tools, the people building them, and the companies using them all in one place.

You’ll be able to walk through an expo floor packed with CX platforms, automation tools, and AI-powered service technologies. More than 100 seminar sessions will go over everything from customer data and self-service to intelligent automation and digital engagement.

Alongside the conference program, you’ll find live demos, breakout discussions, and networking spaces created to help you compare solutions and exchange ideas with other CX professionals.

Register for Customer Connect Expo 2026.

13. CXS for Financial Services

Best for CX Leaders in Banking and FinTech

• Date: September 23-24, 2026
• Medium: In-person and virtual
• Location: Toronto, Ontario, Canada
• Key speakers:
  • Annie Leclerc, Senior Director, Transformation Office, Desjardins
  • Amit Mondal, VP & Head of Digital Analytics & Experimentation, American Express
  • Kristina Villarini, VP, Digital Content & Marketing Strategy, JPMorgan Chase & Co.
• Price: TBA

If you work in banking, payments, or fintech, this summit zeroes in on the CX challenges unique to financial services.

Speakers from organizations such as American Express, JPMorgan Chase, and Desjardins will share how their teams connect data, marketing, and product decisions to build better customer relationships.

The event also leans heavily on interaction. Roundtables, curated breakout discussions, and speed networking will give you space to trade ideas with other financial CX leaders, while hybrid access and AI-powered matchmaking tools help extend those conversations beyond the conference floor.

Register your interest in the CX Financial Services Summit 2026.

14. NextPoint 2026

Best for Exploring Retail AI and CX Solutions

• Date: October 4-6, 2026
• Medium: In-person
• Location: The Woodlands Resort, The Woodlands, Texas, USA
• Key speakers:
  • Jasmine Wang, Sr. Director - Global Marketing Category leader, Philips
  • Marco Merkx, Global Customer Engagement Development Leader, Inter IKEA Systems B.V.
  • Rodrigo Aviles, CX Lead & Customer Journey Manager, Hyundai Motor Europe
• Price: €799 (early bird)

NextPoint 2026 takes a very different approach from typical conferences. Instead of huge stages and packed expo halls, it will focus on small-group conversations and curated meetings between retail leaders and technology providers.

Retail executives will be placed into boardroom groups of seven to nine peers who share similar priorities.

Suppliers present new CX, analytics, AI, and eCommerce solutions in sessions, followed by private one-on-one meetings where teams can explore possible partnerships in more detail.

Learn more about NextPoint 2026.

15. Engage Customer Summit

Best For Enterprise-Scale Customer Engagement Strategy

• Date: October 7-8, 2026
• Medium: In-person
• Location: Evolution, Battersea, London, UK
• Key speakers:
  • Julie Su, Global Customer Journey & E-commerce Manager, Nissan Motor Corporation
  • Kathleen MacLean, Global Head of Customer Growth, Dr. Martens
  • Robert From, Chief Growth Officer, Rail Europe
• Price: Free

The Engage Customer Summit 2026 brings together senior CX leaders, marketers, contact center professionals, and technology decision-makers for two days focused on the future of customer engagement.

Celebrating its 15th year, the event will feature more than 250 speakers, 150 exhibitors, and over 3,000 attendees across multiple specialized stages covering CXM, CRM, loyalty, analytics, engagement marketing, and contact center innovation.

Attendees can explore how organizations are using AI, personalization, customer data, and journey orchestration to improve retention, strengthen loyalty, and deliver more connected customer experiences.

Register for the Engage Customer Summit here.

16. CX Solutions Summit

Best For Curated CX Networking & Supplier Discovery

• Date: October 21, 2026
• Medium: In-person
• Location: Hilton London Canary Wharf, London, UK
• Key speakers: TBA
• Price: TBA

The CX Solutions Summit 2026 is a networking and business matchmaking event designed to connect customer experience buyers with solution providers through structured one-to-one meetings, educational seminars, and curated networking opportunities.

The event focuses on helping CX leaders discover relevant technologies, services, and partners tailored to their organization’s current challenges and transformation goals.

A major highlight of the summit is its personalized meeting format, which pairs buyers and suppliers based on shared business interests and project needs.

Book your place at the CX Solutions Summit 2026 here.

17. Unleash CX 2026

Best for Cross-Industry CX Strategy & Execution

• Date: November 2-3, 2026
• Medium: In-person
• Location: Amsterdam, Netherlands
• Key speakers:
  • Thomas Staudte, VP Customer Experience, air up
  • Burcu Begic, Director of Customer Services, A1 Slovenia
  • Michiel Jansen, Customer Journey Expert, ING
• Price:
  • Regular Pass: €999
  • Team Pass (2): €1,999
  • Team Pass (3): €2,997
  • One-Day Pass: €599
  • VIP Pass: €1,899

If you want to see how companies run customer experience in 2026, this summit is where you should be. CX, digital, marketing, data, and operations leaders will step on stage to show how they turn customer experience into a growth driver.

You’ll hear how teams move AI from pilot projects into production, redesign customer journeys across B2B and B2C, and connect CX metrics to revenue, retention, and loyalty.

Register for the Unleashing Digital Customer Experience & Customer Service Summit 2026.

18. Gartner Customer Service & Support Conference

Best For CX Strategy & AI Transformation

• Date: November 5-6, 2026
• Medium: In-person
• Location: Gaylord Rockies Resort & Convention Center, Denver, Colorado, USA
• Key speakers: TBA
• Price: $3,775 (early bird)

The Gartner Customer Service & Support Conference 2026 brings together customer service leaders, CX executives, and technology decision-makers to explore how AI, data, and service innovation are reshaping customer experience.

The two-day event is built around Gartner’s proprietary research and insights, supported by more than 200,000 annual analyst interactions with the customer service and support community.

The conference also offers structured opportunities to validate strategies directly with Gartner analysts and industry peers, helping organizations bridge the gap between executive vision and operational execution.

Register for Gartner Customer Service & Support Conference here.

19. Reuters Customer Service & Experience East 2026

Best For Executive CX Strategy

• Date: November 17-18, 2026
• Medium: In-person
• Location: New York City, USA
• Key speakers: TBA
• Price: TBA

Customer Service & Experience East 2026 brings together senior customer service and CX leaders from some of the world’s most customer-obsessed brands to tackle the most pressing challenges shaping the future of customer experience.

With a strictly curated audience of senior decision-makers and limited vendor presence, the event is designed to foster high-value, peer-led discussion rather than traditional conference presentations.

The agenda focuses on practical, real-world case studies and honest dialogue, covering themes such as AI implementation, operational efficiency, customer trust, and the evolving relationship between human and AI-driven service.

Register interest in attending Reuters Customer Service & Experience East 2026.

20. Customer Experience Expo 2026

Best for CX Technology & Engagement Innovation

• Date: November 18-19, 2026
• Medium: In-person
• Location: Excel London, London, UK
• Key speakers: TBA
• Price: TBA

Customer Experience Expo 2026 will welcome CX leaders and customer engagement specialists to explore how businesses are redefining client-focused strategies.

You will be able to explore new CX platforms, automation tools, and analytics technologies while connecting with professionals responsible for customer experience programs from multiple industries.

The event will also feature product exhibitions, expert sessions, and networking opportunities focused on strengthening customer engagement and nurturing long-term customer loyalty.

Register for Customer Experience Expo 2026.

How to Choose the Right CX Conference in 2026

To choose the right event, CX leaders should evaluate what they actually need from the experience, not just the speaker lineup or location.

Here are six key questions to guide the decision:

• Are you building CX strategy or improving how you execute it?
• How central is AI to what you’re trying to figure out?
• Does your industry have a dedicated event and is it worth the specialization?
• Do you need vendor access or are you trying to avoid it?
• What format actually works for how you learn and network?
• What’s your budget, and what’s the true cost of the trip?

1. Are You Building CX Strategy or Improving How You Execute It?

Some events are built for executives rethinking how their organization approaches CX at a structural level. Others are for practitioners who need to solve operational problems .

• For long-term strategy and research-backed direction: Gartner Customer Service & Support Conference, Forrester CX Summit EMEA, Customer Experience 2026 by Frost & Sullivan, and Reuters Customer Service & Experience East
• For hands-on execution and operational improvement: Zendesk Showcase Chicago, Verint Engage, and CCW Las Vegas.

2. How Central Is AI to What You're Trying to Figure Out?

Almost every conference on this list mentions AI. The difference is depth and intent.

• If you're still defining your AI strategy: NiCE World London, Unleash CX, and Gartner CSS are the strongest options. These treat AI as a strategic question, not just a product feature.
• If you're past the strategy phase and need to see AI tools in action: Zendesk Showcase Chicago, CCW Las Vegas, Customer Connect Expo, and Verint Engage

3. Does Your Industry Have a Dedicated Event and Is It Worth the Specialization?

Cross-industry events give you broad benchmarking. Vertical events give you the room to discuss problems that don't translate cleanly across sectors.

• If you work in financial services: CXS for Financial Services
• If you work in retail: CX Retail Exchange UK and NextPoint 2026
• For cross-industry benchmarking: Customer Experience 2026, CCW Las Vegas, Engage Customer Summit, and the CX Forum

4. Do You Need Vendor Access or Are You Trying to Avoid It?

Vendor-heavy events are valuable when you're actively evaluating technology. They're a distraction when you're not.

• If you're in an active buying or evaluation cycle: CCW Las Vegas, Customer Connect Expo, Verint Engage, and NiCE World London
• If you want peer-to-peer discussion without a sales floor: Reuters Customer Service & Experience East keeps vendor presence deliberately limited. CX Solutions Summit and CX Retail Exchange UK use curated matching formats.

5. What Format Actually Works for How You Learn and Network?

Conference format shapes ROI more than most people admit before booking.

• For large-scale exposure keynotes, expo halls, hundreds of sessions: Engage Customer Summit (3,000+ attendees, 250+ speakers, free to attend) and CCW Las Vegas
• For small-group and roundtable discussion: CX Solutions Summit, NextPoint 2026, CX Retail Exchange UK, and Reuters CX East
• For structured analyst access and strategy validation: Gartner CSS and Forrester CX Summit EMEA

6. What's Your Budget, and What's the True Cost of the Trip?

Ticket price is only part of the number. Add flights, hotels, and time out of the office before you decide.

• Free to attend: Zendesk Showcase Chicago and Engage Customer Summit
• Under $1,500: Verint Engage, NiCE World London, NextPoint 2026, and Customer Success Summit Seattle
• $1,500–$2,500: CCW Las Vegas, Customer Experience 2026, and CX Asia Week
• $3,000+: Gartner Customer Service & Support Conference

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CX Events: FAQs

1. What are customer experience conferences?

CX conferences bring together CX leaders, analysts, and marketers to discuss strategies for improving customer journeys, service operations, and loyalty.

They usually feature case studies, expert talks, workshops, and networking sessions.

2. Who should attend CX conferences?

CX events are most valuable for customer experience leaders, customer success teams, service operations managers, marketing leaders, and product teams responsible for customer journeys and retention.

3. Why is customer experience important for businesses in 2026?

Customer experience directly affects retention and revenue.

According to PwC’s 2025 Customer Experience Survey, 52% of consumers stopped buying from a brand after a bad experience, confirming how quickly poor experiences may lead to customer churn.

4. What topics are usually covered at CX conferences?

Common topics include customer journey design, AI in customer service, loyalty strategies, personalization, CX measurement, contact center operations, and customer success programs.

5. How do companies improve customer experience strategies?

Organizations improve CX by combining customer data, journey mapping, service design, and feedback analysis to identify friction points and enhance interactions in different channels.

Learning from CX leaders at industry conferences and working with specialized CX agencies can also help fast-track any improvements.