Top 15 Customer Experience Conferences To Attend in 2026

Customer experience now influences everything from first impressions to long-term loyalty.

For leaders responsible for CX strategy, staying ahead of shifting expectations, new technologies, and evolving customer behavior requires constant learning.

The customer experience conferences below highlight the most valuable events in 2026 where CX professionals can explore new strategies and see how top organizations are improving the customer journey.

70% of Executives Say Their Teams Can’t Keep Up With Customer Expectations

Delivering great customer experiences has become more complex as expectations, technology, and consumer behavior evolve.

According to PwC’s 2025 Customer Experience Survey:

• 70% of executives say customer expectations are evolving faster than their company can adapt
• 52% of consumers say they stopped buying from a brand after a bad product or service experience
• 29% of consumers say they stopped using a brand specifically because of poor customer experience
• 46% of executives believe their current loyalty programs will become irrelevant within three years

These results show a widening gap between what companies believe they deliver and what customers actually experience.

Customer experience events can help close that gap by bringing together industry leaders and professionals who share practical approaches to designing better journeys, strengthening loyalty, and turning customer insights into measurable improvements.

1. X4: The Experience Management Summit 2026

Best for CX Leaders Exploring AI-Driven Experience Strategy

• Date: March 17-19, 2026
• Medium: In-person
• Location: Seattle Convention Center, Seattle, Washington, USA
• Key speakers:
  • Mindy Kaling, Writer, Producer, and Actor
  • Jay Shetty, Global Bestselling Author and Podcast Host
  • Peggy Fang Roe, EVP and Chief Customer Officer, Marriott
• Price:
  • Group Pass (5+ attendees): $999 + tax
  • Early Price: $1,299 + tax
  • Full Price: $1,699 + tax

X4: The Experience Management Summit is Qualtrics’ flagship event for experience management professionals.

Over three days, attendees will explore how organizations are rethinking employee and customer experiences through AI, data, and scalable experience management programs.

The agenda includes more than 250 sessions featuring case studies and hands-on insights from global brands such as FedEx, Allstate, Southwest Airlines, and Workday. You can expect topics like delivering customer insights at scale and elevating B2B CX programs.

Beyond keynote talks, the event will feature training sessions, product immersion labs, and deep dives into applications of agentic AI for customer experience and service operations.

Reserve your spot at X4.

2. Customer Contact Week (CCW) 2026

Best for Contact Center & Customer Service Leaders

• Date: March 18-19, 2026
• Medium: In-person
• Location: Royal Randwick Racecourse, Sydney, Australia
• Key speakers:
  • Adam Gilchrist, Former Vice-Captain, Cricket Australia
  • Toby Ellis, Head of Customer Success, AMP
  • Vivienne Manapsal, Customer Experience Manager, ANZ, Royal Canin
• Price:
  • Conference Pass: AU$3,995 + 10% GST
  • CCW Plus Pass: AU$4,390 + 10% GST

Customer Contact Week 2026 will host two days of discussions and leadership sessions focused on the future of contact centers and customer service operations. More than 200 CX and customer contact professionals are expected to attend.

Attendees will hear from over 70 industry speakers, join interactive discussion groups, and explore panels on topics such as workforce strategy, contact center technology, and balancing AI with customer interactions.

The program will also include a keynote conversation with cricket legend Adam Gilchrist on leadership and performance.

Register for Customer Contact Week 2026.

3. Innovia Customer Conference 2026

Best for Business Central Customer Operations

• Date: April 14-15, 2026
• Medium: In-person
• Location: Hyatt Regency Indianapolis, Indianapolis, Indiana, USA
• Key speakers: TBA
• Price: Free

The Innovia Customer Conference 2026 will bring together Business Central and Microsoft Dynamics NAV users for two days of educational sessions and peer discussions.

Attendees will get to explore product updates, third-party integrations, and practical ways to get more value from their systems.

Sessions will examine topics such as Microsoft Cloud tools, Power Platform capabilities, and workflow changes that support better business and customer operations.

You can also join educational sessions and post-event dinners to exchange ideas with other attendees.

Register for the Innovia Customer Conference 2026.

4. Loyalty Summit CXM Amsterdam 2026

Best for Loyalty & Retention Strategy Leaders

• Date: April 22-23, 2026
• Medium: In-person
• Location: Amsterdam, Netherlands
• Key speakers:
  • Alexis Langlois, Global Senior Manager Brand Strategy, Tommy Hilfiger
  • Anna Frojimovics, Head of Customer Retention, NN Group
  • Ekaterina Sytova, Lifecycle Marketing Manager EMEA, Uber
• Price:
  • General Admission: $699 (discounted from $1,499)
  • Retail Employee Pass: $99 (discounted from $299)

Loyalty Summit CXM Amsterdam 2026 will examine how loyalty programs are adapting to new customer expectations and emerging technologies.

You can expect keynotes, panel discussions, and roundtables focused on retention strategy, personalization, and customer engagement.

Attendees will hear case studies from European brands, join discussions on loyalty program design and partnership models, and take part in sessions focused on Gen Z engagement, behavioral insights, and AI in loyalty marketing.

Secure your ticket for Loyalty Summit CXM Amsterdam 2026.

5. Loyalty Expo 2026

Best for Brand Teams Building Loyalty and Retention Programs

• Date: May 12-14, 2026
• Medium: In-person
• Location: Embassy Suites by Hilton Orlando Lake Buena Vista South, Kissimmee, Florida, USA
• Key speakers:
  • Nicole Pavlovich, Senior Director of Integrated Customer Marketing, Loyalty and Personalization, Domino’s
  • Jacob Pullia, Director of Content Strategy & Business Development, TELUS
  • Karl Mecklenburg, Former All-Pro Captain, Denver Broncos
• Price:
  • Full Conference Pass with Loyalty University Masterclasses: $1,249
  • Full Conference Pass without Masterclasses: $750
  • Single-day passes: from $249

Loyalty Expo 2026 will cover the full loyalty lifecycle, from retention strategy and personalization to CRM, customer data, and reward design.

Attendees will get to hear case studies from brand leaders, explore technology and service providers in the expo hall, and follow sessions on topics such as omnichannel experience, advocacy, and loyalty measurement.

The event will also feature the Loyalty360 Awards, where finalists present their programs and attendees help select the winners.

Receptions, brand-only meetings, and off-site events will give loyalty, CX, and engagement leaders time to connect with peers and compare approaches.

Get your pass for Loyalty Expo 2026.

6. Customer Experience Strategies Summit (CXS) 2026

Best for Leaders Aligning CX & Digital Strategy

• Date: May 12-13, 2026
• Medium: In-person and virtual
• Location: Hilton Toronto Airport Hotel & Suites, Toronto, Canada
• Key speakers:
  • Sebastian Cualla, Director of Midmarket Customer Success, HubSpot
  • Lavanya Bakshi, Director CRM Data Strategy & Analytics, Samsung Electronics
  • Raghav Mohan, CX & Aftersales Leader, Kia Canada
• Price:
  • Virtual Pass: $1,195
  • In-Person Pass: $1,495
  • Group discounts available

The Customer Experience Strategies Summit 2026 will focus on how CX, customer success, and digital experience teams can collaborate to improve engagement and retention.

You can expect keynotes, roundtables, and case studies from brands such as HubSpot, Samsung, and Kia.

Participants will also join interactive discussions, speed networking sessions, and workshops exploring topics like CRM data strategy, digital customer journeys, and customer retention.

Register for the Customer Experience Strategies Summit 2026.

7. Forrester CX Summit EMEA 2026

Best for AI-Era CX Strategy

• Date: June 8-10, 2026
• Medium: In-person
• Location: Amsterdam, Netherlands
• Key speakers:
  • Conny Kalcher, Group Chief Customer Officer, Zurich Insurance Group
  • April Nishimura, Vice President, Global Customer Experience, Infineon Technologies
  • Sophie Heller, CTO Retail Banking & Services, BNP Paribas
• Price:
  • Client Pass: €1,095
  • Non-Client Pass: €1,295

Forrester CX Summit EMEA 2026 will examine how CX, marketing, and digital teams can design experiences that stay meaningful as AI adoption grows. Expect research-led keynotes, workshops, and discussions based on Forrester’s latest CX and employee experience data.

Attendees will hear how organizations are connecting customer insights, employee engagement, and data strategy to strengthen trust. The event will also include roundtables with CX leaders from Europe.

Register for Forrester CX Summit EMEA 2026.

8. CX Asia Week 2026

Best for Customer Operations Strategy

• Date: June 16-19, 2026
• Medium: In-person
• Location: Amara Sentosa, Singapore
• Key speakers:
  • Caroline Leong, Chief Customer Officer, TEEG
  • Aleksei Shuravin, Head of Customer Service, Salmon Group
  • Nicholas Kontopoulos, VP Marketing Asia Pacific & Japan, Twilio
• Price:
  • Main Conference: SG$3,299 + GST
  • Conference + Workshops: SG$4,699 + GST

CX Asia Week 2026 will bring together CX, contact center, and customer operations leaders from across Asia to explore how AI, automation, and personalization are changing customer journeys.

The four-day program will include keynotes, case studies, and discussions focused on operational challenges that regional brands face.

You’ll be able to meet senior leaders from finance, retail, hospitality, and tech companies while exploring strategies to improve service operations and modernize contact centers.

The event will also feature the CX Asia Excellence Awards and multiple conference tracks covering next-generation CX and customer support innovation.

Get your delegate pass for CX Asia Week 2026.

With customer journeys growing more complex, companies are turning to data and AI to predict needs and boost engagement. As Sheetal Pansare, the president and CEO at Futurism Technologies, shares:

"By unifying data across the customer journey, these services create meaningful experiences that enhance brand loyalty and increase revenue. Advanced deep learning algorithms predict the next best products for consumers."

9. CX Retail Exchange UK 2026

Best for Retail CX and Personalization Strategy

• Date: July 1-2, 2026
• Medium: In-person
• Location: Hilton Syon Park, London, UK
• Key speakers:
  • Deborah Honig, Former Chief Customer Officer, Samsung UK & Ireland
  • Andrew Webb, Chief Digital Officer, Screwfix
  • Stuart Trevor, Founder and former CEO, AllSaints
• Price: Invite-only event

CX Retail Exchange UK 2026 will gather senior CX, customer service, and digital leaders from major UK retailers for two days of focused discussions on personalization, loyalty, and omnichannel experience design.

The invite-only format will keep the group small, allowing participants to exchange ideas directly with professionals dealing with similar challenges.

Sessions will dive into how retailers are using first-party data and AI to elevate customer experiences.

Request your invitation to CX Retail Exchange UK 2026.

10. Customer Experience Live Show Australia 2026

Best for CX Innovation

• Date: August 4-5, 2026
• Medium: In-person
• Location: Hotel InterContinental, Sydney, Australia
• Key speakers:
  • Nick May, Chief Customer Officer, Beyond Bank
  • Nathan Scholz, Chief Communications and Investor Relations Officer, Domino’s Pizza Enterprises
  • Inga Latham, Chief Product & Customer Experience Officer, Shippit
• Price: Not publicly listed

Customer Experience Live Show Australia 2026 brings together CX, contact center, and digital experience leaders to talk about how customer interactions are evolving.

If you’re trying to understand how AI, automation, and predictive engagement are changing customer expectations, this event will give you a closer look.

You’ll hear how brands are experimenting with AI-driven service, self-service experiences, and personalization strategies that go beyond traditional customer support.

You’ll also get the chance to exchange ideas with executives from banking, retail, and technology companies tackling similar CX challenges.

Get your ticket for the Customer Experience Live Show.

11. Customer Connect Expo 2026

Best for Exploring CX Technology

• Date: September 9-10, 2026
• Medium: In-person
• Location: Georgia World Congress Center, Atlanta, Georgia, USA
• Key speakers:
  • Tianjiao (Tina) Zhao, Director, Head of Advanced AI Solutions, BlackRock
  • Prashant Yadav, Global Technology Lead, Amazon Web Services (ex-Adobe)
  • Sidney Madison Prescott, Founder & CEO, Mirror (ex-Spotify)
• Price: Not publicly listed

Customer Connect Expo is where CX leaders, contact center teams, and technology providers gather to see what’s molding the future of customer engagement.

If you’re curious about where CX tech is heading, this event puts the tools, the people building them, and the companies using them all in one place.

You’ll be able to walk through an expo floor packed with CX platforms, automation tools, and AI-powered service technologies. More than 100 seminar sessions will go over everything from customer data and self-service to intelligent automation and digital engagement.

Alongside the conference program, you’ll find live demos, breakout discussions, and networking spaces created to help you compare solutions and exchange ideas with other CX professionals.

Register for Customer Connect Expo 2026.

12. CXS for Financial Services

Best for CX Leaders in Banking and FinTech

• Date: September 23-24, 2026
• Medium: In-person and virtual
• Location: Toronto, Ontario, Canada
• Key speakers:
  • Annie Leclerc, Senior Director, Transformation Office, Desjardins
  • Amit Mondal, VP & Head of Digital Analytics & Experimentation, American Express
  • Kristina Villarini, VP, Digital Content & Marketing Strategy, JPMorgan Chase & Co.
• Price: TBA

If you work in banking, payments, or fintech, this summit zeroes in on the CX challenges unique to financial services.

Speakers from organizations such as American Express, JPMorgan Chase, and Desjardins will share how their teams connect data, marketing, and product decisions to build better customer relationships.

The event also leans heavily on interaction. Roundtables, curated breakout discussions, and speed networking will give you space to trade ideas with other financial CX leaders, while hybrid access and AI-powered matchmaking tools help extend those conversations beyond the conference floor.

Register your interest in the CX Financial Services Summit 2026.

13. NextPoint 2026

Best for Exploring Retail AI and CX Solutions

• Date: October 4-6, 2026
• Medium: In-person
• Location: The Woodlands Resort, The Woodlands, Texas, USA
• Key speakers: TBA
• Price: TBA

NextPoint 2026 takes a very different approach from typical conferences. Instead of huge stages and packed expo halls, it will focus on small-group conversations and curated meetings between retail leaders and technology providers.

Retail executives will be placed into boardroom groups of seven to nine peers who share similar priorities.

Suppliers present new CX, analytics, AI, and eCommerce solutions in sessions, followed by private one-on-one meetings where teams can explore possible partnerships in more detail.

Learn more about NextPoint 2026.

14. Unleash CX 2026

Best for Cross-Industry CX Strategy & Execution

• Date: November 2-3, 2026
• Medium: In-person
• Location: Amsterdam, Netherlands
• Key speakers:
  • Thomas Staudte, VP Customer Experience, air up
  • Burcu Begic, Director of Customer Services, A1 Slovenia
  • Michiel Jansen, Customer Journey Expert, ING
• Price:
  • Regular Pass: €999
  • Team Pass (2): €1,999
  • Team Pass (3): €2,997
  • One-Day Pass: €599
  • VIP Pass: €1,899

If you want to see how companies run customer experience in 2026, this summit is where you should be. CX, digital, marketing, data, and operations leaders will step on stage to show how they turn customer experience into a growth driver.

You’ll hear how teams move AI from pilot projects into production, redesign customer journeys across B2B and B2C, and connect CX metrics to revenue, retention, and loyalty.

Register for the Unleashing Digital Customer Experience & Customer Service Summit 2026.

15. Customer Experience Expo 2026

Best for CX Technology & Engagement Innovation

• Date: November 18-19, 2026
• Medium: In-person
• Location: Excel London, London, UK
• Key speakers: TBA
• Price: TBA

Customer Experience Expo 2026 will welcome CX leaders and customer engagement specialists to explore how businesses are redefining client-focused strategies.

You will be able to explore new CX platforms, automation tools, and analytics technologies while connecting with professionals responsible for customer experience programs from multiple industries.

The event will also feature product exhibitions, expert sessions, and networking opportunities focused on strengthening customer engagement and nurturing long-term customer loyalty.

Register for Customer Experience Expo 2026.

Final Thoughts on CX Conferences

Review the top customer experience conferences of 2026 below for a quick snapshot of each event:

Customer experience is evolving quickly, and organizations that treat it as a strategic discipline are more likely to retain customers and grow long-term loyalty.

Attending CX conferences helps leaders stay ahead of these shifting expectations.

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CX Events: FAQs

1. What are customer experience conferences?

CX conferences bring together CX leaders, analysts, and marketers to discuss strategies for improving customer journeys, service operations, and loyalty.

They usually feature case studies, expert talks, workshops, and networking sessions.

2. Who should attend CX conferences?

CX events are most valuable for customer experience leaders, customer success teams, service operations managers, marketing leaders, and product teams responsible for customer journeys and retention.

3. Why is customer experience important for businesses in 2026?

Customer experience directly affects retention and revenue.

According to PwC’s 2025 Customer Experience Survey, 52% of consumers stopped buying from a brand after a bad experience, confirming how quickly poor experiences may lead to customer churn.

4. What topics are usually covered at CX conferences?

Common topics include customer journey design, AI in customer service, loyalty strategies, personalization, CX measurement, contact center operations, and customer success programs.

5. How do companies improve customer experience strategies?

Organizations improve CX by combining customer data, journey mapping, service design, and feedback analysis to identify friction points and enhance interactions in different channels.

Learning from CX leaders at industry conferences and working with specialized CX agencies can also help fast-track any improvements.