A bad BPO engagement doesn't fail loudly; it fails slowly, through missed SLAs, high turnover, and a transition that never quite lands. Use this directory to find BPO companies in the Philippines worth trusting with your operations.
Make customer experience your strongest competitive advantage. CX forms the beating heart of Business Process Management, delivering success by boosting customer retention and ensuring less costly, more efficient operations...
Top Services:
Established in 2009, Unity Communications is a US-based Business Process Outsourcing (BPO) company specializing in sales, technical support, customer service and administrative support services...
Top Services:
Vserve Ebusiness Solutions is an AI-powered Supply Chain Management and Ecommerce company with 10+ years of global delivery. We provide offshore teams, BPO, procurement, order and inventory management, customer support, and ecommerce solutions to reduce costs and improve efficiency...
Top Services:
A Call Center company in the Philippines, providing outsourcing services such as Data Entry, SaaS Product Support, Outbound Lead Generation and Chat Support. Aside from hourly rate, we also offer a Pay Per Task and Pay Per Lead option...
Top Services:
Global Impact Sourcing LLC is a social cause-based business process outsourcing company that is in the forefront of teaching companies on the inner workings and benefits of impact sourcing as well as how companies can most effectively profit from impact sourcing. Businesses not only gain economic...
Top Services:
Enshored is the leading outsourcer for start-ups. Were here for the innovators, for the scalers. Were here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We have offices in the Philippines, Portugal, and Malaysia in addition to our California...
Top Services:
While everyone is focused on artificial intelligence, joyno is focused on human intelligence. Our employees undergo a vigorous training regimen designed to enhance the enormous talent and innate thirst for knowledge they desire. A positive attitude and authentic gratitude fosters the team spirit to endure the...
Top Services:
BoldR Impact is a premier sustainability PEO consulting firm committed to driving positive change for businesses and the environment. With an unwavering commitment to excellence, we offer a comprehensive suite of services tailored to diverse industries...
Top Services:
1840 & Company is a global provider of talent and team solutions devoted to empowering businesses with scalable, on-demand workforce solutions. With a stringent verification procedure and a network of professionals in 150 countries, we connect organizations with remote talent of the highest caliber. Our...
Top Services:
Weave Solutions Inc. is a growing outsourcing company in the Philippines serving the needs of companies in the technology, engineering, manufacturing, and retail industries. We know what it takes to grow teams from start-ups to supporting large enterprises across a wide range of positions and job le...
Top Services:
Loop provides a pinnacle of outsourced customer support as a service, encompassing top-tier customer service, potent retention strategies, and robust sales techniques...
Top Services:
Big Outsource, a leading BPO company, specializes in outsourcing solutions, from project-based services to virtual captive centers. Our expertise spans creative, technical support, and IT disciplines, making us your trusted partner for outsourcing excellence...
Top Services:
business offshoring solutions...
Top Services:
Connext helps companies build custom, dedicated offshore support teams...
Top Services:
Parkes BPO offers flexible and innovative solutions to help your business reduce costs, save time, simplify processes, and boost efficiency...
Top Services:
We believe that every BPO company knows and understands what they do. But very few know why they do what they do. And by "why" it does not mean to "make a profit" because that's a result and it always will be.With the Remote Group, our ultimate goal is to build relationships with those who share our beliefs...
Top Services:
Dedicated virtual assistants and full phone teams, matched in 3 to 5 days, managed daily by our team, and backed by a 110-Day Guarantee. You run the business. We run the team...
Top Services:
Express Virtual Assistant (EVA) is a globally managed virtual workforce solutions provider that helps businesses streamline operations through structured, performance-driven support systems. Founded in 2004 as a subsidiary of Flatworld Solutions, EVA goes beyond traditional outsourcing by offering a...
Top Services:
Origo offers a platform solution for fast-growth, mid-market companies, that enables operational improvement. We give our partners the people, process, tech, and data that they need to accelerate their growth, scale operations, while reducing their overhead...
Top Services:
As one of Elabram Group's business divisions, Elabram HR Solution focuses on human resources solutions. The company covers every HR needs: from manpower/temporary staff and payroll services by HR Outsourcing solution, permanent staff, expatriate providers, Executive Search by Recruitment Solutions, and...
Top Services:
Customer service, back office, and IT outsourcing are the areas of expertise of STAFFVIRTUAL, an American business process outsourcing (BPO) firm with offices in the Philippines. Additionally, we offer Employer of Record (EOR) or Professional Employer Organization (PEO) solutions. It is simple for your...
Top Services:
Phil Labor is a leading Business Process Outsourcing (BPO) company that provides dedicated remote staff and offshore staffing service. We specialize in providing staff of the highest quality who will continue to exceed your expectations. You wont find a group of people who understand business owners needs and...
Top Services:
Build Your Team, Your WayEMAPTA is a premium staffing company with talent that aligns with your brand, values, and identity...
Top Services:
A boutique outsourcing company headquartered in Manila, Philippines. We provide tailored outsourcing services to help SMEs and large companies improve their focus, realize better asset utilization, and generate greater corporate value. We prioritize cultivating culture fitment as well as finding the right...
Top Services:
Flexisource IT is your best gateway to top-calibre fully managed IT teams dedicated in servicing Australian businesses and startups to scale up and grow rapidly...
Top Services:
Incoho Lead Generation is designed to help companies accomplish this goal without draining internal resources that are better deployed selling. This service maintains a two-step process – the first is researching leads and developing the initial list. The second is to call into the target companies in order...
Top Services:
Sourcefit is the leading custom offshore outsourcing company in the Philippines. Sourcefit is an American-managed outsourcing company in the Philippines with state-of-the-art production offices located in Manila. We offer low-cost, specialized outsourcing services that are customizable based on your specific...
Top Services:
ExpertCallers, a Flatworld Solutions company, strives to help you build and nurture exceptional relationships with your customers. With over 12 years of experience in providing timely, reliable and efficient call center outsourcing services, we have perfected the art of transforming customer experiences into...
Top Services:
Digital Minds BPO services are among the top BPO company in the Philippines offering front office and back office services. They offer various services like customer support, back office support, creative services and technical support. Their global presence and expertise in BPO solutions have earned them a...
Top Services:
We deliver your outsourced projects by managing your processes or by creating dedicated team.Over 400 employees. Multilingual. 4 production sites. 24/7/365 operations...
Top Services:
We are a Real Estate Specific Offshore Staffing Solution proving Australian Real Estate Businesses with Real Estate Virtual Assistants. Real Estate Outsourcing lowers expenses and helps businesses scale!...
Top Services:
Eastvantage provides business solutions to global companies, enabling offshore operations from its locations in the Philippines, India and Bulgaria...
Top Services:
Consider hiring BPO companies in the Philippines if your primary needs fall into one of two categories: customer-facing roles that require strong English communication, or high-volume back-office work that demands familiarity with global business standards.
On English proficiency, the Philippines holds an EF EPI score of 569 against a global average of 488, placing it among the strongest outsourcing destinations for voice and written communication work.
On global experience, Philippine BPO providers account for 10%-15% of the global outsourcing industry, meaning most established providers have direct experience with the compliance requirements, reporting standards, and operational expectations of international clients.
The industry's30-year history also matters for a different reason: regulatory maturity. The Philippines has developed government frameworks and industry associations specifically governing BPO operations, giving buyers more legal and operational recourse than they would have in younger outsourcing markets.
Use this as your decision filter:
Prepare your process, stakeholder, baseline, access control, project scope, and non-negotiables before outsourcing functions to BPO companies in the Philippines. Without these, you face higher business risks and a higher likelihood of a failed engagement.
According to Deloitte, the top outsourcing challenges include a lack of benefit realization (55%), inadequate organizational change management (53%), poor vendor integration (47%), and poor vendor performance (46%).
The following preparation can help mitigate these outsourcing challenges by ensuring that you have the proper processes and frameworks in place to enforce accountability and transparency:
Red flags that signal operational immaturity include generic, price-led proposals, no verifiable client references and team members, vague contracts, and weak security, QA, and business continuity strategies.
A service level agreement with defined consequences, staffing continuity clause, training and transition obligations, exit clause, and governance escalation plan can protect your business when the BPO provider in the Philippines underperforms.
Ensure the following terms and conditions are included in your BPO contract:
| Terms | What it should include |
| Service level agreements (SLAs) |
|
| Remedies tied to SLA breaches | Actions to be taken when the agency does not meet agreed targets:
|
| Staffing continuity clause |
|
| Training and transition obligations | The BPO is responsible for the re-training costs and transition time during turnover |
| Exit clause | Termination clause with a defined wind-down period of 30-60 days. Watch out for auto-renewal clauses that roll into another full term unless you terminate before the renewal period. |
| Data ownership and return |
|
| Governance escalation plan | The named escalation structure of people you can contact when your daily account manager cannot resolve your issue. |
Establish key performance indicators (KPIs), baseline, ramp period, and reporting format from the first day. With these in place, you easily determine if the issue is temporary due to the adjustment period or a fundamental one that should make you walk away.
Deloitte's Global Outsourcing Survey reports that businesses adopting an outcome-based delivery model experience higher satisfaction (88%) compared to those implementing a traditional staff augmentation model (71%).
Follow the steps below to avoid navigating the first quarter blind:
Select outcome metrics that directly tie to business results, such as:
NOTE: Do not select activity metrics (e.g., calls handled, tickets clocked, hours logged), as they will show you what the Philippine BPO team is doing, instead of their tangible business impact.
Measure your current performance before the BPO company in the Philippines takes over your account. These numbers serve as your benchmark for the next few months of your partnership.
Hold the BPO to a reduced performance threshold during the first four to six weeks, typically 80 to 85% of full-target metrics. This reflects the legitimate learning curve, while still protecting you from a team that never improves.
Below is an example plan:
NOTE: Require access to the raw data, so you can audit the BPO's service quality independently and not rely on the curated reports of the provider.
Rated 4.8 on Google and 4.7 on Trustpilot, the DesignRush Agency Directory is a reliable resource for finding BPO companies in the Philippines. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
The main difference is that the client manages the talent provided by the BPO firm in the staff leasing model, while the BPO handles everything in the managed services model. Here are more details on their differences:
Staff leasing model
Managed services model
The most common hidden fees in contracts with BPO firms in the Philippines include infrastructure and training fees, overtime pay, volume overages, volume commitments, technology fees, exchange rates, and termination penalties.
Before signing a contract, request a detailed quote breakdown and ask the company for cost triggers to minimize surprise charges in your final billing.
Ask BPO firms in the Philippines about their client references, onboarding and quality assurance processes, agent retention strategies, security practices, and pricing models.
Verify the legitimacy of the BPO companies in the Philippines by contacting their client references, checking their business registration and reporting sample, and conducting a live tour of their facilities.
To protect sensitive business data when working with Philippine BPO companies, review its system of contractual, operational, and technical controls before the relationship begins. Here is a quick checklist to help you:
A well-structured BPO onboarding plan includes the activities and expectations of each phase as well as the estimated timeline. It ensures transparency among teams, facilitates a smooth transition, and minimizes agency errors during kick-off.
Below is how an established onboarding plan should look:
| Phase | Activity |
| Discovery and knowledge transfer (week 1-2) | Structured sessions with your internal team to document workflows, understand exceptions, capture tribal knowledge, and map tools |
| Training and certification (weeks 2-4) | Agent training on approved process documentation, brand voice, customer communication style, and product training. |
| Supervised go-live (weeks 4-6) | BPO team handles low-risk tasks or limited call volumes under close supervision, so you can catch and correct errors. |
| Full production (6-8) | BPO team scales to handle standard daily operational volumes, with reporting cadence, KPIs, and regular check-ins. The BPO should provide a transition summary documenting what was learned, adjusted, and issues that remain open. |
Build reassessment into the relationship from the start. A formal quarterly business review is a structured opportunity to ask whether the engagement or the scope is still working to meet your needs.
Below are the signals when you should consider terminating your engagement with the BPO provider.
Before you leave, do the following to protect your business from potential legal issues:
ProposalsFor your project
Specify your budget, timeline and project requirements
Our experts curate a list of up to 5 most qualified candidate agencies
We connect you with them so you can choose the most suitable partner
-preview-webp.webp)