The top BPO agencies in 2026 are TechSpeed, MBW RCM, and Aya Data,
selected from 27 agencies vetted by DesignRush on the basis of verified
client reviews (4.5 avg. rating), project outcomes and industry expertise.
TechSpeed leads the ranking for BPO, followed by MBW RCM and Aya Data.
Reviews undergo a stringent verification process to ensure reliable information about each agency from verified past clients.
We’ve updated our Average Star Rating system to give you the most accurate summary of all client reviews.
Read more.
DesignRush evaluates BPO providers based on verified client reviews, service capabilities, industry experience, and operational performance. Some placements may be paid.
TechSpeed Inc: Women Owned Technology Company, Pioneering AI-Driven BPO Solutions
TechSpeed Inc is a Women Owned Technology company. Founded in 2002, it is the first AI-driven Business Process Outsourcing (BPO) provider. Pairing AI-driven technology automation and Human in the Loop support, TechSpeed enables businesses of all sizes to grow with scalable outsourcing solutions...
Top Services:
BPO
AI Development
eCommerce Development
Phone Answering Services
Customer Support
Show more
Location
Portland, Oregon
Number of Employees
100 - 249
Average Hourly Rate
$6/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
4 Projects Listed
TechSpeed Services
BPO
AI Development
eCommerce Development
Phone Answering Services
Customer Support
Transcription Services
Staff Augmentation
Web Design
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
WACOM
Hofstra Univercity
Merrill Lynch
C2 Financial Corporation
Griflan Design
Bridgetown Coffee
Direct Crown
Passport Unlimited
Data sourced from the agency's DesignRush profile
TechSpeed Reviews & Testimonials
Etienne Demeules
Director of Finance & Valuation at DSMA
5.0★
Data Entry Review from Etienne Demeules
TechSpeed support is seamless with ongoing workflows or new ones. Using them on different files, they have great turnaround and make sure data always meets expectations
Diane Ernstsson
Manager at JDXpert
5.0★
Data Entry Review from Diane Ernstsson
TechSpeed has been a wonderful solution for our data entry needs. Their project manager is super friendly, easy to work with, extremely responsive and clear. TechSpeed swiftly got us through a rough patch when we were very backed up on data entry projects. They went above and beyond to exceed our expectations for sooner-than-expected delivery of the projects for data entry. Their QA is spot-on and very thorough. TechSpeed has been so great to work with!
Mark Stefanski
VP of Software at Compology
5.0★
Data Entry Review from Mark Stefanski
For many years, Compology has worked with TechSpeed on image labeling, valuing TechSpeed's attention to detail and interest in optimizing processes. The client can rely on it to go over instructions, ask questions, give feedback, and train its team to follow it to a T. TechSpeed commits its time and resources to delivering great results and getting the job done well. Compology highly recommends working with the agency. (Verified via email)
Reviews verified by DesignRush and sourced from the agency's profile
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Founded by medical billers, coders, and healthcare subject matter experts, MBW RCM is today the trusted back office partner for some of the top medical billing companies, physician practices, healthcare systems, revenue cycle, and EHR system providers in the United States...
Top Services:
BPO
Location
Deerfield, Illinois
Number of Employees
250 - 499
Average Hourly Rate
$100/hr
Minimal Budget
$1,000 - $10,000
MBW RCM Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Your Trusted Global AI data and annotation company
Aya Data /AYA Data Ghana Limited is a global AI data and annotation company founded in 2021, specialising in high-quality data annotation, AI training data, 3D annotations, machine learning solutions, and geospatial AI services. Based in London with operations across the US, UK, Europe, and Africa...
Top Services:
BPO
AI Development
IT Services
IT Compliance Solution
Transcription Services
Show more
Location
London, United Kingdom
Number of Employees
100 - 249
Average Hourly Rate
$5/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
Aya Data Services
BPO
AI Development
IT Services
IT Compliance Solution
Transcription Services
Business Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Assistring LLC is a customer-focused BPO partner that helps businesses scale through reliable, high-quality customer support and operational services. We combine skilled teams, efficient processes, and flexible delivery models to provide exceptional value, seamless customer experiences, and consistent...
Top Services:
Call Centers
Email Marketing
Digital Marketing
BPO
IT Services
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Location
Stratham, New Hampshire
Number of Employees
100 - 249
Average Hourly Rate
$7/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
10 Projects Listed
AssistRing Services
Call Centers
Email Marketing
Digital Marketing
BPO
IT Services
Customer Support
Translation Services
HR Outsourcing
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Founded in 2002, Antasis is a trusted Singapore-based provider of outsourced business solutions. We deliver world-class customer service, IT support, and back-office operations through a flexible, innovative workforce. Certified in ISO 27001, ISO 9001, Bizsafe Level 3, COPC, and Six Sigma, we ensure quality...
Top Services:
BPO
Call Centers
Location
Singapore, Singapore
Number of Employees
250 - 499
Average Hourly Rate
$15/hr
Minimal Budget
$1,000 - $10,000
Antasis Pte Ltd Services
BPO
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Getgo
Canadian Pizza
Healthy School Supply
Data sourced from the agency's DesignRush profile
Antasis Pte Ltd Reviews & Testimonials
nontombi mooi
Review from Google
5.0★
nontombi mooi's Review Sourced from Google
wanted to confirm I received and email and i went through the interview process with someone who claims to be working and recruiting for your company. I want to confirm if it is legit they are recruiting from South Africa to work and be based in Cambodia.
Daryl Deanna
Review from Google
5.0★
Daryl Deanna's Review Sourced from Google
Receive a text from someone claiming from this company other branch, in Bukit Indah, JB. Can you guys clarified this?
Andrew Chng
Review from Google
5.0★
Andrew Chng's Review Sourced from Google
I just wanted to let you know that it's been great working with Antasis. Thank you so much for meeting our needs and a partner that is easy to work with.
Reviews verified by DesignRush and sourced from the agency's profile
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Riseup Labs is a global AI-first technology company delivering software, BPO, and CX solutions that help enterprises innovate faster, scale smarter, and grow sustainably. From Bangladesh to the world, we design and build reliable solutions and agentic workflows that drive real outcomes...
Top Services:
Mobile App Development
Web Development
eCommerce Development
Software Development
Product Design
Show more
Location
Dhaka, Bangladesh
Number of Employees
250 - 499
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
6 Projects Listed
Riseup Labs Services
Mobile App Development
Web Development
eCommerce Development
Software Development
Product Design
Graphic Design
Staff Augmentation
BPO
Web Design
Design Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
UNICEF
Murka
World Health Organization (WHO)
Las Vegas Sands
Voodoo
Gameloft
Data sourced from the agency's DesignRush profile
Riseup Labs Reviews & Testimonials
Tanvir Hossain
Review from Google
5.0★
Tanvir Hossain's Review Sourced from Google
I had a very positive interview experience with Riseup Labs for the Data Analyst position. The interview process was well-organized, and the interviewers were professional, respectful, and approachable. They created a comfortable environment where I could discuss my technical skills, problem-solving approach, and previous experience with confidence.
I especially appreciated the clear communication throughout the process and the opportunity to showcase my knowledge. Overall, it was a valuable learning experience, regardless of the outcome. Thank you to the Riseup Labs team for your time and professionalism. I wish the team continued success.
Lelin Miah
Review from Google
5.0★
Lelin Miah's Review Sourced from Google
I had a positive interview experience with Riseup Labs for the Business Analyst (Tender Documentation) position. The interview process was well-organized, and the interviewers were professional, respectful, and welcoming. They asked relevant questions that allowed me to discuss my experience and skills. Communication throughout the process has been clear and timely. Thank you for the opportunity, and I appreciate the positive experience.
Murtoza Mahir
Review from Google
5.0★
Murtoza Mahir's Review Sourced from Google
I had a great interview experience with Riseup Labs. The Talent Acquisition team was professional, friendly, and made the process clear. I enjoyed discussing data analytics, automation, and their global client work. The Zoom interview was well-organized, and the team showed genuine interest in my projects and skills. Positive experience overall — I’m excited about the possibility of contributing to their team.
Reviews verified by DesignRush and sourced from the agency's profile
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NAPA Global is a premier provider of software development and IT services, established in Da Nang city (Vietnam). Sharing the same passion for technologies, we are devoted to building quality products and solutions trusted by our partners and clients worldwide...
Top Services:
Mobile App Development
Blockchain
Software Development
IT Services
Web Design
Show more
Location
Da Nang, Vietnam
Number of Employees
100 - 249
Average Hourly Rate
$30/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
8 Projects Listed
NAPA Services
Mobile App Development
Blockchain
Software Development
IT Services
Web Design
Web Development
BPO
Staff Augmentation
Big Data Analytics
Cloud Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
LimTC builds dedicated customer support, customer success, and operations teams for growing businesses. Based in Ukraine since 2017, we source every team member for your specific role against a profile you approve, never a shared agent pool, and you sign off on each hire yourself. A dedicated senior project...
Top Services:
BPO
HR Outsourcing
Call Centers
Customer Support
Show more
Location
Kyiv, Ukraine
Number of Employees
50 - 99
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
LimTC Services
BPO
HR Outsourcing
Call Centers
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
eKomi
BankingCheck
Creatio
GoCRM
PeerSpot
QuidPro
ALRMusic
Data sourced from the agency's DesignRush profile
LimTC Reviews & Testimonials
Alem Minadieva
Review from Google
5.0★
Alem Minadieva's Review Sourced from Google
Trustworthy company with a great team and responsible attitude to clients' projects. Nice office and location.
Reviews verified by DesignRush and sourced from the agency's profile
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Allianze Infosolution is a leading BPO and AI data automation company in the USA offering data processing, virtual assistance, finance, healthcare, and engineering solutions...
Top Services:
BPO
Accounting
Location
Denver, Colorado
Number of Employees
50 - 99
Average Hourly Rate
$20/hr
Minimal Budget
$1,000 - $10,000
Allianze Infosolution Services
BPO
Accounting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
We transform traditional businesses into efficient operations using Artificial Intelligence and automation. We design custom digital ecosystems using Make, Zapier, and autonomous agents. Our goal is to eliminate manual work, connect your software, and optimize your processes so you and your team can focus...
Top Services:
AI Development
BPO
Location
Madrid, Spain
Number of Employees
Under 49
Average Hourly Rate
$120/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
Empleado Inteligente Services
AI Development
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
AI-Enabled, Human-Validated Data Support, Engineered for Enterprises
SunTec Data is a global leader in AI-enabled data, BPO, and KPO solutions, backed by over 25 years of experience and 1,500+ data professionals across 50+ countries. Combining advanced AI tools with human-in-the-loop oversight, we deliver ISO-certified, HIPAA-compliant data management...
Top Services:
Market Research
BPO
Big Data Analytics
eCommerce
AI Development
Show more
Location
New Delhi, India
Number of Employees
1000 & Up
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
SunTec Data Services
Market Research
BPO
Big Data Analytics
eCommerce
AI Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
PepsiCo
nielsen
Network18
Deloitte
Expedia
Pearson
DXL
DKSH
Data sourced from the agency's DesignRush profile
SunTec Data Reviews & Testimonials
Victor Cook
Financial Analyst at Financial Services Company
5.0★
BPO Review from Victor Cook
SunTec Data has been our outsourcing partner for the last three years. The team has considerably fueled our growth by providing financial data management and support.
Marc Hill
Entrepreneur at Self-Employed
5.0★
BPO Review from Marc Hill
We were delighted with the results offered by SunTec Data. The team aptly understood our requirements and delivered high-quality data management solutions. Highly recommend them!
Mike Robinson
Marketer at Undisclosed
5.0★
BPO Review from Mike Robinson
Great job done by the team! They analyzed our requirements, maintained transparent communication, and delivered tailored contact lists. Would definitely work with them in the future!
Reviews verified by DesignRush and sourced from the agency's profile
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LTS Global Digital Services, based in Vietnam, specializes in providing comprehensive digital BPO services. Our expertise encompasses data processing, RPA solutions, and a range of other business process outsourcing services designed to enhance operational efficiency and drive growth for our clients...
Top Services:
IT Services
BPO
Call Centers
Customer Support
AI Development
Show more
Location
Hanoi, Vietnam
Number of Employees
100 - 249
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
2 Projects Listed
LTS Global Digital Services Services
IT Services
BPO
Call Centers
Customer Support
AI Development
ERP Consulting
Managed Services
IT Compliance Solution
Software Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Tazriel is a global outsourcing partner providing affordable remote service expertise for Software Development, Microsoft Power Platform automation, Mendix app Builds, Cvent event technology support, IT Administration and AI Training. With 24/7 support and cost savings of upto 70%, we help businesses...
Top Services:
Digital Services
Web Design
Web Development
Social Media Marketing
Event Marketing
Show more
Location
Springfield, Illinois
Number of Employees
50 - 99
Average Hourly Rate
$29/hr
Minimal Budget
$1,000 - $10,000
Tazriel Services
Digital Services
Web Design
Web Development
Social Media Marketing
Event Marketing
Software Development
Mobile App Development
Staff Augmentation
IT Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Bitrupt specializes in transforming ideas into successful digital products. We offer custom software development, mobile and web application development, product consulting, UI/UX design, and AI solutions. By combining technical expertise with strategic thinking, we help businesses unlock new opportunities...
Top Services:
Web Development
Software Development
Mobile App Development
UI/UX Design
Customer Support
Show more
Location
Dover, Delaware
Number of Employees
50 - 99
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
2 Projects Listed
Bitrupt Services
Web Development
Software Development
Mobile App Development
UI/UX Design
Customer Support
Accounting
BPO
IT Compliance Solution
Cloud Consulting
Staff Augmentation
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Datacelia is a Madagascar-based digital transformation company that combines technology, artificial intelligence, digital marketing, creative services, and business operations support into a unified service ecosystem...
Top Services:
BPO
Web Design
Web Development
WordPress Website Design
Digital Services
Show more
Location
Antananarivo, Madagascar
Number of Employees
Under 49
Average Hourly Rate
$5/hr
Minimal Budget
$1,000 - $10,000
Datacelia Services
BPO
Web Design
Web Development
WordPress Website Design
Digital Services
Software Development
Social Media Marketing
Email Marketing
IT Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Structured Data Scalable Operations Reliable Outcomes
Precise BPO Solution is a data operations company supporting AI and enterprise teams with structured data labeling, annotation, and scalable back-office workflows. Since 2008, weve focused on quality-controlled processes that improve accuracy, consistency, and long-term operational efficiency...
Top Services:
BPO
Location
Pimpri-Chinchwad, India
Number of Employees
250 - 499
Average Hourly Rate
$6/hr
Minimal Budget
$1,000 - $10,000
Precise BPO Solution Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
RAIR Technologies
Balfour
Microfacs
Access Systems
Grab
Qopius
Intuitive
Ewave
Digital Minds
SSG Info Service
Data sourced from the agency's DesignRush profile
Precise BPO Solution Reviews & Testimonials
Sakshi Deshmukh
Review from Google
5.0★
Sakshi Deshmukh's Review Sourced from Google
Reliable and efficient team for data entry and annotation. Great quality, timely delivery, and smooth communication throughout. Highly recommended!
Shailesh Jadhav
Review from Google
5.0★
Shailesh Jadhav's Review Sourced from Google
Team is very cooperative and prompt with the coordination, delivered the work within given time frame. I highly recommend them.
aditya nimhan
Review from Google
5.0★
aditya nimhan's Review Sourced from Google
High-quality annotations delivered quickly and accurately. Great attention to detail and easy to work with. Highly recommended!
Reviews verified by DesignRush and sourced from the agency's profile
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We are a boutique digital agency to help startups, medium and enterprise companies to boost their online presence and build their brand identity...
Top Services:
Mobile App Development
Web Design
eCommerce Development
UI/UX Design
BPO
Show more
Location
Dubai, United Arab Emirates
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
webperts Services
Mobile App Development
Web Design
eCommerce Development
UI/UX Design
BPO
Creative Services
SEO
AEO
IT Services
Business Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Orbit Money Inc
Orbit Investment Inc
Atelier White
Haza UAE
CSS Awwwards
Data sourced from the agency's DesignRush profile
webperts Reviews & Testimonials
Ushnah Zaki
Review from Google
4.0★
Ushnah Zaki's Review Sourced from Google
Worked with webperts, it's really nice company to work with. They are professional and team is supportive. I must recommend webperts to others.
WeDrop App
Review from Google
5.0★
WeDrop App's Review Sourced from Google
Someone recommend us for website development by webperts and we found they are really amazing, they build our website and now it's appearing on google as well, impressed. We are moving forward for mobile application they to develop as well.
Nouman Arshad
Review from Google
5.0★
Nouman Arshad's Review Sourced from Google
Reliable and delivery on time, they have team of experts backing them in all areas and proven fast track development.
I have done many projects with them and found very innovative
Reviews verified by DesignRush and sourced from the agency's profile
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Optiveum specializes in business consulting, offering expert recruitment, strategic consulting, and outsourcing services. With over 20 years of experience, the firm helps companies build IT and sales teams, develop go-to-market strategies, and navigate legal and tax challenges in Central Europe. Its in-depth...
Top Services:
Business Consulting
BPO
Staff Augmentation
IT Services
HR Outsourcing
Show more
Location
Lublin, Poland
Number of Employees
Under 49
Minimal Budget
$1,000 - $10,000
Optiveum Services
Business Consulting
BPO
Staff Augmentation
IT Services
HR Outsourcing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
CCJM Solutions is a boutique IT Consulting and BPO firm located in Atlanta, Georgia. We are passionate about helping businesses modernize operations while reducing costs. Our areas of expertise includes custom software, web, and app development, cloud migrations, staffing, and compliance management...
Top Services:
IT Services
Software Development
Graphic Design
CRM Consulting
Cloud Consulting
Show more
Location
Atlanta, Georgia
Number of Employees
100 - 249
Average Hourly Rate
$65/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
CCJM Solutions Services
IT Services
Software Development
Graphic Design
CRM Consulting
Cloud Consulting
IT Compliance Solution
BPO
HR Outsourcing
Business Consulting
Managed Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
ContactWorks is high value / high touch contact center outsourcing business that has a 20+ year history of providing great customer support. We deliver value in a wide range of services including customer service, technical support and client acquisition...
Top Services:
Customer Support
Managed Services
IT Services
BPO
Call Centers
Show more
Location
Austin, Texas
Number of Employees
50 - 99
Average Hourly Rate
$28/hr
Minimal Budget
$1,000 - $10,000
ContactWorks Services
Customer Support
Managed Services
IT Services
BPO
Call Centers
Phone Answering Services
Transcription Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Internet provider
Healthcare
Transportation
Data sourced from the agency's DesignRush profile
ContactWorks Reviews & Testimonials
Jeff B
Review from Google
5.0★
Jeff B's Review Sourced from Google
The new "Tech Team One" IT services they are offering are awesome. I haven't seen a better priced Remote Virus Removal/Pc Tune-Up/ or Software help service that a better value than the one they offer.
Reviews verified by DesignRush and sourced from the agency's profile
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Without an expert SEO partner, your online business risks losing visibility. Your website may fail to rank well in search engine results pages (SERPs), resulting in lower organic traffic and missed opportunities. Moreover, choosing the right SEO Agency in USA or working with a reliable SEO Company in USA...
Top Services:
Web Design
Web Development
Cloud Consulting
Business Consulting
BPO
Show more
Location
Houston, Texas
Number of Employees
50 - 99
Minimal Budget
$1,000 - $10,000
Vulcan Point Services
Web Design
Web Development
Cloud Consulting
Business Consulting
BPO
AI Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Itelence connects international corporations with top Polish IT and BPO talent through a structured nearshoring model that cuts overhead, not quality. From staff augmentation to fully managed teams, we get you operational fast and keep improving from there...
Top Services:
Staff Augmentation
Software Development
Mobile App Development
AI Development
Software Testing
Show more
Location
Warsaw, Poland
Number of Employees
100 - 249
Average Hourly Rate
$40/hr
Minimal Budget
$1,000 - $10,000
Itelence Services
Staff Augmentation
Software Development
Mobile App Development
AI Development
Software Testing
BPO
IT Services
DevOps Consulting
Big Data Analytics
Cloud Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Ecobat
Firemind
Energy Storage Solutions Company
Data sourced from the agency's DesignRush profile
Itelence Reviews & Testimonials
Mike Klimsiak
Review from Google
5.0★
Mike Klimsiak's Review Sourced from Google
Great company with a professional and friendly team. The entire experience was smooth, communication was excellent, and everyone was always helpful and supportive. I would definitely recommend ITELENCE to anyone looking for a reliable and people-focused company.
Martyna Lewkowicz
Review from Google
5.0★
Martyna Lewkowicz's Review Sourced from Google
Working with ITELENCE is worth recommending - as a company they are always efficient and rewarding, with clear communication and a high level of professionalism throughout the whole process. They consistently meet expectations and make every collaboration a positive experience.
paula jarosz
Review from Google
5.0★
paula jarosz's Review Sourced from Google
Professional and reliable organization with high standards. One of the better companies out there, truly focused on delivering great results. Highly recommended!
Reviews verified by DesignRush and sourced from the agency's profile
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At Shispare, we're more than a tech company, we're a business's partner in innovation, with agile team of experts turning complex problems into smart, scalable solutions. We believe every business needs tailor made solutions that help them grow smarter, and faster...
Top Services:
Software Development
AI Development
Staff Augmentation
IT Services
ERP Consulting
Show more
Location
Karachi, Pakistan
Number of Employees
100 - 249
Average Hourly Rate
$20/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
8 Projects Listed
Shispare Pvt. Ltd. Services
Software Development
AI Development
Staff Augmentation
IT Services
ERP Consulting
UI/UX Design
Web Development
Mobile App Development
DevOps Consulting
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
SphereWMS
Intelli
Shitks
Procurement Express
Batzawaj
Alhakmiah Real Estate Company
ACV
Tres Palapas Baja
Dentma- AVA
Mantis LVS
Data sourced from the agency's DesignRush profile
Shispare Pvt. Ltd. Reviews & Testimonials
aliza azam
Review from Google
5.0★
aliza azam's Review Sourced from Google
I recently joined Shispare as an intern, and my experience has been amazing. The team is supportive and professional, making it a great learning environment. I’m excited about the opportunities for growth and development here.
Ayesha Siddiqui
Review from Google
5.0★
Ayesha Siddiqui's Review Sourced from Google
I had an awesome time working at shispare, the team was super supportive and worked together really well, making every day both fun and productive. i love how much they valued everyone’s input and created such a positive and inclusive workplace.
Syeda Rumaisa
Review from Google
5.0★
Syeda Rumaisa's Review Sourced from Google
I recently joined Shispare as an intern and my experience here til now as been so good. One of the highlighting factors of Shispare is the collaborative and flexible environment. I’m excited about my future and contribution in the company’s success.
Reviews verified by DesignRush and sourced from the agency's profile
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ConsultEvo helps service businesses and fast moving teams streamline operations with ClickUp systems, CRM automation, AI implementation, and custom workflows...
Top Services:
Business Consulting
HR Outsourcing
CRM Consulting
IT Services
ERP Consulting
Show more
Location
Casper, Wyoming
Number of Employees
Under 49
Average Hourly Rate
$75/hr
Minimal Budget
$1,000 - $10,000
ConsultEvo Services
Business Consulting
HR Outsourcing
CRM Consulting
IT Services
ERP Consulting
AI Development
IoT
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Adorasoft is a results-driven digital agency delivering modern web solutions, scalable applications, UI/UX, Mobile app and web applications. We combine creative design with robust development to help businesses build strong online presence, streamline operations, and achieve measurable growth...
Top Services:
UI/UX Design
Web Development
SEO
Mobile App Development
Software Development
Show more
Location
Lahore, Pakistan
Number of Employees
Under 49
Average Hourly Rate
$35/hr
Minimal Budget
$1,000 - $10,000
Adorasoft Services
UI/UX Design
Web Development
SEO
Mobile App Development
Software Development
IT Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
What you pay depends on the contract structure. There are four main models:
An hourly rate involves paying for an agent’s time regardless of how many interactions they handle. It runs:
$8 to $15 offshore
$20 to $30 nearshore
$40 to $60+ onshore
Per-agent (FTE) is a flat monthly fee of $1,200 to $4,000 per dedicated agent. Predictable, but you pay the same regardless of the volume.
Per-interaction charges $1–$5 per resolved ticket or $0.50–$2 per chat. Cost-efficient when volume is low or seasonal, but bills spike during busy periods.
Outcome-based ties fees to KPIs like CSAT scores or first-call resolution — typically $3 to $9 per successful resolution.
How do I compare two BPO providers quoting similar prices?
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
What contract terms do most buyers accept that they shouldn’t?
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
Auto-renewal clauses can trap you into a long-term agreement if the notice window is short, often 60–90 days. Miss the window, and you’re locked in for another year regardless of performance.
SLAs without consequences. Most contracts define targets but don’t specify what happens when they’re missed. Your agreement should define redressal terms, whether that’s service credits, payment for damages, or the right to exit early.
IP and process documentation ownership. Avoid clauses that grant the BPO provider exclusive rights to your intellectual property, or that allow them to sublicense or transfer it to third parties. If they own the runbooks built on your processes, switching vendors gets expensive.
Exit and termination terms need to include your ability to re-employ key personnel who hold critical knowledge of your account; otherwise, that knowledge walks out with the vendor.
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
How do BPO companies handle a sudden surge in volume?
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
Bringing in temporary agents
Moving staff from quieter channels to busier ones
Using chatbots or self-service tools to handle routine questions before they reach a human. Self-service tools can deflect 20-40% of contacts during a surge.
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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