The top BPO agencies in 2026 are Vserve Ebusiness Solutions, Iterum Connections, and Crane IP Law Firm, selected from 14 agencies vetted by DesignRush on the basis of verified client reviews (4.5 avg. rating), project outcomes and industry expertise. Vserve Ebusiness Solutions leads the ranking for BPO, followed by Iterum Connections and Crane IP Law Firm.
Reviews undergo a stringent verification process to ensure reliable information about each agency from verified past clients. We’ve updated our Average Star Rating system to give you the most accurate summary of all client reviews. Read more.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
VerifiedVerified by the DesignRush team for authenticity and credibility.
All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.
Vserve Ebusiness Solutions is an AI-powered Supply Chain Management and Ecommerce company with 10+ years of global delivery. We provide offshore teams, BPO, procurement, order and inventory management, customer support, and ecommerce solutions to reduce costs and improve efficiency...
Top Services:
Logistics
Accounting
eCommerce Development
BPO
Call Centers
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Location
New York City, New York
Number of Employees
500 - 999
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
Vserve Ebusiness Solutions Services
Logistics
Accounting
eCommerce Development
BPO
Call Centers
Web Design
eCommerce
SEO
Customer Support
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Traci Miller
Marcia Maples
Joseph Powell
Data sourced from the agency's DesignRush profile
Vserve Ebusiness Solutions Reviews & Testimonials
Marie M. Harris Undisclosed at Retail
5.0★
Customer Support Review from Marie M. Harris
Although we have been struggling before, after expanding our influence into mountain wear and watches, it became evident that we needed some professional help. We were offering many new products, and making matters worse, we were present in different foreign markets, which mean many competitors to keep an eye on. After some consultations with the Vserve team, we had no doubts that they were the solution we had been looking for. Thanks to their proven MAP enforcement strategies, maintaining our market position is now easier. We always have accurate pricing information at our fingerprints. I must say, we are really impressed with Vserve.
Danielle W Undisclosed at Retail
5.0★
Customer Support Review from Danielle W
Our company is grateful to have found a collaborative team in Vserve for our Product Information Management. Initially, we were unsure about the quality of product descriptions and their accessibility to our buyers. However, Vserve’s expertise in programming language and business best practices helped us to manage our complete product information and catalog pretty well. The conversion rate excelled our expectations, and our products shot up on Google rankings!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Business Process Outsourcing (BPO) and Customer Experience (CX) Provider
Iterum Connections is a full-service business process outsourcing (BPO) and customer experience (CX) provider with nearshore operations to the U.S...
Top Services:
BPO
Location
Panama City, Panama
Number of Employees
1000 & Up
Minimal Budget
Under $1,000
Iterum Connections Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Finance Industry
Health Care Industry
Gaming Industry
Data sourced from the agency's DesignRush profile
Iterum Connections Reviews & Testimonials
Tairene OConnor Review from Google
4.0★
Tairene OConnor's Review Sourced from Google
Love the people and experience just be advised that all extranjeras will only be given 1 year Contracts that need to be renewed every year. Only Panamanian get the indefinite contracts
Ayanna Thompson Review from Google
5.0★
Ayanna Thompson's Review Sourced from Google
Loved my experience here! The staff is friendly, place is always clean and well kept. The AC kinda cold tho
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Aurexis Global Commerce helps brands, sellers, retailers, and growing online businesses manage the operational side of e-commerce. From product catalogs and marketplace listings to multi-channel store support, our hands-on team helps keep e-commerce operations accurate, organized, and scalable across Shopify...
Top Services:
BPO
eCommerce Development
eCommerce
SEO
Staff Augmentation
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Location
Los Angeles, California
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Portfolios Count
2 Projects Listed
Aurexis Global Commerce Services
BPO
eCommerce Development
eCommerce
SEO
Staff Augmentation
Customer Support
Business Consulting
Digital Strategy
Managed Services
Digital Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Jason jack
TimeWarpTreasures1
Juanita's Store
Merab A
Data sourced from the agency's DesignRush profile
Aurexis Global Commerce Reviews & Testimonials
Fin Review from Google
5.0★
Fin's Review Sourced from Google
Awesome support with our e-commerce store! They handled product uploads and inventory updates super fast and accurately.
Mike Review from Google
5.0★
Mike's Review Sourced from Google
We used Aurexis for Amazon product listing support. The team understood the requirements fairly quickly and handled the work consistently.
ionie bergs Review from Google
5.0★
ionie bergs's Review Sourced from Google
I’ve had a really good experience with Aurexis. I first hired them to help with our Amazon listings, and after that they started handling more of the account for us. They’re easy to deal with, communicate well, and get the work done on time.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
We provides top-class offshore SEO virtual assistants. Hire individually or build your SEO team to be your industry's organic leader. When you need SEO support to assist with your businesss organic growth, our SEO VAs are available on an hourly, part-time, full-time, project-based, or monthly basis...
Top Services:
SEO
BPO
Location
Santa Fe, New Mexico
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Virtual SEOs Services
SEO
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Xassure by eDesk is a trusted customer support and back-office solutions provider helping businesses deliver exceptional customer experiences. We specialize in chat support, email support, voice support, and administrative services designed to reduce workload and improve operational efficiency...
Top Services:
SEO
Email Marketing
Branding
Digital Marketing
PPC
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Location
Simi Valley, California
Number of Employees
100 - 249
Average Hourly Rate
$8/hr
Minimal Budget
Under $1,000
Xassure by eDesk Services
SEO
Email Marketing
Branding
Digital Marketing
PPC
Social Media Marketing
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
A Digital Marketing Agency Led by Upworks Top-Rated Freelancers.
We are dynamic and versatile team of digital marketing experts who bring together diverse talents and experiences to deliver exceptional results for our clients...
Top Services:
SEO
PPC
Social Media Marketing
Video Production
BPO
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Location
Los Angeles, California
Number of Employees
Under 49
Average Hourly Rate
$20/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
Branding Hosts Services
SEO
PPC
Social Media Marketing
Video Production
BPO
Web Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
We are a marketing agency focusing on B2B sales lead generation, outsourcing and AI consulting. Based in the Philippines and serving the world, LeadMaker offer Lead Generation services and call center support. Our services cross multiple industries and employ a variety of methods bespoke to our clients unique...
Top Services:
Web Design
SEO
BPO
Digital Marketing
Call Centers
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Location
Manila, Philippines
Number of Employees
50 - 99
Average Hourly Rate
$44/hr
Minimal Budget
Under $1,000
LeadMaker Agency Services
Web Design
SEO
BPO
Digital Marketing
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Your Global Partner in Accounting & Business Solutions
RV Shared Global Services Pvt Ltd is a global professional services firm delivering high-quality BPM and accounting solutions with a strong presence in Australia and India. We support clients across multiple countries offering seamless cross-border services tailored to local regulations...
Top Services:
BPO
Accounting
Location
Delhi, India
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
RV Shared Global Services Services
BPO
Accounting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Yarra Valley State
Artison's Bottega
Affari SP
Data sourced from the agency's DesignRush profile
RV Shared Global Services Reviews & Testimonials
Ankush soni (Anks) Review from Google
5.0★
Ankush soni (Anks)'s Review Sourced from Google
We have been working with RV Advisory for our bookkeeping and accounting requirements, with much of the work being supported by the RV Shared Global Services team. The team is responsive, accurate and professional. Turnaround times are excellent, communication is clear and they consistently deliver high-quality work. We highly recommend their accounting and bookkeeping support services.
Jack Thomas Review from Google
5.0★
Jack Thomas's Review Sourced from Google
We have been using RV Shared Global Services for bookkeeping support and are extremely happy with the quality of service. Their team is accurate, well-organized, and very dependable.Transactions are recorded correctly, reconciliations are always on time, and their attention to detail really stands out. Communication is smooth and any queries are handled quickly and professionally.It truly feels like working with an in-house team rather than an outsourced provider. Highly recommended for businesses or firms looking for reliable and high-quality bookkeeping services.
Henry White Review from Google
5.0★
Henry White's Review Sourced from Google
As a UK accounting practice, finding a reliable offshore partner was critical for us. RV Shared Global Services has exceeded expectations in terms of quality, confidentiality, turnaround time, and technical capability.Their team integrates very well with our workflow and maintains excellent standards. We are extremely satisfied with the partnership and plan to continue long-term.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Prebuilt Shopify Stores & Custom Shopify Solutions Built to Convert
ECOMPLIX is a conversion-focused Shopify design agency helping entrepreneurs and ecommerce brands launch, grow, and scale successful online businesses. We specialize in prebuilt Shopify stores, custom Shopify design, Shopify development, landing page creation, store redesign, migration, and conversion...
Top Services:
Web Design
UI/UX Design
eCommerce Development
Web Development
WordPress Website Design
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Location
Altamonte Springs, Florida
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Ecomplix Services
Web Design
UI/UX Design
eCommerce Development
Web Development
WordPress Website Design
Business Consulting
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Marketboats is a lead supply agency that brings together lead generation best practices and technology to deliver high quality sales opportunities to leading B2B companies worldwide...
Top Services:
Business Consulting
BPO
Location
Koramangala, India
Number of Employees
50 - 99
Average Hourly Rate
$50/hr
Minimal Budget
Under $1,000
Marketboats Consulting Pvt Ltd Services
Business Consulting
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
RIOT Ecommerce is a full-service outsourcing agency that provides a pool of talented and experienced professionals with skills in Customer service/support, Data entry, Administrative support, and Virtual assistance...
Top Services:
Customer Support
BPO
Call Centers
eCommerce
Graphic Design
Show more
Location
Gurgaon, India
Number of Employees
Under 49
Average Hourly Rate
$12/hr
Minimal Budget
Under $1,000
RIOT Ecommerce Solutions Services
Customer Support
BPO
Call Centers
eCommerce
Graphic Design
Logo Design
Digital Marketing
Social Media Marketing
Creative Services
Web Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
AI-Powered Voice & Chat Automation for Scalable Business Growth
Aisa-X.AI delivers intelligent voice and chat automation solutions that help businesses manage customer communication at scale. From handling inbound support queries to qualifying leads and scheduling appointments, the platform replaces repetitive manual interactions with AI-driven conversations. Designed for...
Top Services:
WordPress Website Design
AI Development
IoT
Software Development
CRM Consulting
Show more
Location
Bengaluru, India
Number of Employees
Under 49
Average Hourly Rate
$20/hr
Minimal Budget
Under $1,000
Aisa-X.AI Services
WordPress Website Design
AI Development
IoT
Software Development
CRM Consulting
ERP Consulting
IT Services
BPO
HR Outsourcing
Business Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
TopMentor
Velaigri Medical Centre
Vikas Hundai
Data sourced from the agency's DesignRush profile
Aisa-X.AI Reviews & Testimonials
Saravana Priyan OP Review from Google
5.0★
Saravana Priyan OP's Review Sourced from Google
Been looking for AI calling services and customisable AI chat agents for one of my friends.He has been using for 6 months now and is very happy with the implementation and the service. Happy that i referred :)
Tharani Review from Google
5.0★
Tharani's Review Sourced from Google
The voice AI works 24/7 and responds instantly. The clarity and tone are impressive, making every call feel like a real conversation. It has definitely improved our customer experience.
Yuvaraj yuva Review from Google
5.0★
Yuvaraj yuva's Review Sourced from Google
Aisa-X AI agent has made our customer support process much smoother. It handles queries quickly and accurately, reducing our team’s workload. Very professional service and easy implementation. Would definitely recommend.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
What you pay depends on the contract structure. There are four main models:
An hourly rate involves paying for an agent’s time regardless of how many interactions they handle. It runs:
$8 to $15 offshore
$20 to $30 nearshore
$40 to $60+ onshore
Per-agent (FTE) is a flat monthly fee of $1,200 to $4,000 per dedicated agent. Predictable, but you pay the same regardless of the volume.
Per-interaction charges $1–$5 per resolved ticket or $0.50–$2 per chat. Cost-efficient when volume is low or seasonal, but bills spike during busy periods.
Outcome-based ties fees to KPIs like CSAT scores or first-call resolution — typically $3 to $9 per successful resolution.
How do I compare two BPO providers quoting similar prices?
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
What contract terms do most buyers accept that they shouldn’t?
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
Auto-renewal clauses can trap you into a long-term agreement if the notice window is short, often 60–90 days. Miss the window, and you’re locked in for another year regardless of performance.
SLAs without consequences. Most contracts define targets but don’t specify what happens when they’re missed. Your agreement should define redressal terms, whether that’s service credits, payment for damages, or the right to exit early.
IP and process documentation ownership. Avoid clauses that grant the BPO provider exclusive rights to your intellectual property, or that allow them to sublicense or transfer it to third parties. If they own the runbooks built on your processes, switching vendors gets expensive.
Exit and termination terms need to include your ability to re-employ key personnel who hold critical knowledge of your account; otherwise, that knowledge walks out with the vendor.
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
How do BPO companies handle a sudden surge in volume?
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
Bringing in temporary agents
Moving staff from quieter channels to busier ones
Using chatbots or self-service tools to handle routine questions before they reach a human. Self-service tools can deflect 20-40% of contacts during a surge.
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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