Top Customer Service Outsourcing Companies in 2026

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Customer Service Outsourcing Companies

Browse top customer service outsourcing companies that deliver scalable, 24/7 support solutions designed to streamline operations and reduce costs through advanced support technology. For businesses seeking local expertise, explore American customer service outsourcing companies that provide high-quality service tailored to domestic markets.

We Have Researched The Best Customer Support Agencies For You

376 Companies - Rankings updated: August 12, 2026

Each agency listed on DesignRush is assessed for industry expertise, and customer testimonials to inform your choices. Some featured agencies have paid placements.

Hugo
Verified
World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Hugo provides secure, end-to-end customer support, back office, AI operations, and trust & safety solutions for US-based and global clients. We are PCI DSS, ISO 27001, HITRUST, SOC 2 certified and HIPAA & GDPR compliant, to serve regulated industries including fintech, healthcare, and SaaS platforms...
Top Services:
Customer Support
Call Centers
BPO
Phone Answering Services
Transcription Services
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Location
Chicago, Illinois
Number of Employees
1000 & Up
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
8 Projects Listed
Hugo Services
Customer Support
Call Centers
BPO
Phone Answering Services
Transcription Services
Translation Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Google
Meta
Outschool
Topicals
Attentive
Faire
Sakara
Aurora
Data sourced from the agency's DesignRush profile
Hugo Reviews & Testimonials
Greg Digneo founder at content guppy
5.0★
B2B Review from Greg Digneo
Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.
Nimmit Shah Owner at Pi Asset Management Ltd
5.0★
BPO Review from Nimmit Shah
Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.
Jambu Subramanian Senior Manager of Operations at Kasha Global
5.0★
Customer Support Review from Jambu Subramanian
Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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4.8 4.8 (8)
5.0 5.0 (9)
IdeasUnlimited
Global Support Redefined!
IdeasUnlimited is a BPO with fifteen (15) years of experience in providing various BPO services...
Top Services:
Call Centers
Phone Answering Services
IT Services
BPO
Customer Support
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Location
Sugar Land, Texas
Number of Employees
100 - 249
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
2 Projects Listed
IdeasUnlimited Services
Call Centers
Phone Answering Services
IT Services
BPO
Customer Support
Transcription Services
Market Research
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
BabeBox
PatPat
Sapphire
Messenio
Stevens Realty
Justin TV (now known as Twitch TV)
Data sourced from the agency's DesignRush profile
IdeasUnlimited Reviews & Testimonials
Kimberly Weber President and Founder at Iowa Home Care
5.0★
BPO Review from Kimberly Weber
We brought on IdeasUnlimited to help with our back office work so our nurses and staff could stay focused on clients. They handle scheduling, reports, emails, and client inquiries, and they picked up new tasks fast with very little training. The time we save is huge, and it makes our daily operations smoother. What I like most is they really try to fit into how we work, so it feels like they are part of our own team. The onboarding took a little time, but once we got set, everything has been running well.
Miriam Woodward Founder President and CEO at De Dios Consulting
5.0★
BPO Review from Miriam Woodward
IdeasUnlimited has been a dependable partner for us at De Dios Consulting. They handle our scheduling, emails, research, and reports, which freed up time for us to focus on clients. What I value most is how quickly they adapt and how much they feel like part of our team. The only challenge was getting them up to speed on a few tools, but once they learned, everything has been smooth.
Jeffrey Bill Founder & CEO at Sunrise Treatment Center
5.0★
Medical Review from Jeffrey Bill
Working with IdeasUnlimited has been a real help for us at Sunrise Treatment Center. We brought them in to handle our medical billing so our staff could focus more on patients. They learned our system fast and cut down on errors which meant we got paid quicker and had better cash flow. Communication has always been easy and they adjust when we need something changed. What stood out most is how detailed and reliable they are. Nothing is ever perfect but they came pretty close.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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5.0 5.0 (68)
4.7 4.7 (12)
Influx
Verified
Influx.com are the experts in on-brand 24/7 customer support, since 2013..
Influx.com is the #1 on-demand service partner for growing brands. Since 2013, Influx has been trusted by 750+ brands & delivered fully managed, on-brand support, 24/7, on month-to-month plans. Our human + AI teams deliver better customer experience for e-commerce, SaaS, Tech brands worldwide...
Top Services:
Customer Support
Call Centers
BPO
HR Outsourcing
AI Development
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Location
West Hollywood, California
Number of Employees
1000 & Up
Portfolios Count
2 Projects Listed
Influx Services
Customer Support
Call Centers
BPO
HR Outsourcing
AI Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Linktree
Meshki
Casely
BearPaw
Asana Rebel
Classpass
QSIC
Autopilot
Melinda Maria
Yazio
Data sourced from the agency's DesignRush profile
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1840 & Company
The World's Top Talent for Remote Teams!
1840 & Company is a global provider of talent and team solutions devoted to empowering businesses with scalable, on-demand workforce solutions. With a stringent verification procedure and a network of professionals in 150 countries, we connect organizations with remote talent of the highest caliber. Our...
Top Services:
BPO
Staff Augmentation
HR Outsourcing
Customer Support
Call Centers
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Location
Overland Park, Kansas
Number of Employees
500 - 999
Average Hourly Rate
$10/hr
Minimal Budget
$10,000 - $25,000
1840 & Company Services
BPO
Staff Augmentation
HR Outsourcing
Customer Support
Call Centers
Transcription Services
Translation Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Groupon
Isango
Instacart
HomeLight
LearnZillion
Data sourced from the agency's DesignRush profile
1840 & Company Reviews & Testimonials
carmen noche Review from Google
5.0★
carmen noche's Review Sourced from Google
It was a very productive and swift process. Starting from the interview, to assessments. Everyone was punctual and need not wait for a week or so for updates. They give updates immediately no need for the long wait and suspense. Keep it Up!!
lucille Mrrs Review from Google
5.0★
lucille Mrrs's Review Sourced from Google
My experience with 1840 & Company’s recruitment process has been excellent from start to finish. The team was professional, responsive, and supportive throughout every step. Communication was always clear, and I truly appreciated how smooth and organized the process was. I felt valued as a candidate, and I’m very excited to officially join as a Patient Support-CSR. Thank you to the team for making this such a positive experience!
Andrea Yáñez Review from Google
5.0★
Andrea Yáñez's Review Sourced from Google
I had a truly outstanding experience with 1840&Co throughout the entire recruitment process. From the very beginning, their team demonstrated professionalism, clear communication, and genuine care. What stood out most was the consistent follow-up—they kept me informed at every step, making the process feel smooth and well-organized. I always felt supported and valued as a candidate. I’m incredibly happy to share that I’ve been offered a new role, and I couldn’t be more grateful to the 1840&Co team for making it all possible.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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4.8 4.8 (188)
BetterQA
Next gen of QA, riding the wave of agentic pipelines.
Next gen of QA, riding the wave of agentic pipelines.
BetterQA is a Cluj-Napoca based software testing company that has built 8 proprietary tools to power modern QA. We help startups and enterprise teams ship safer, more reliable software through practical, real-world testing services. We go beyond finding bugs, we help teams grow with confidence...
Top Services:
Software Testing
IT Services
Cybersecurity
DevOps Consulting
Business Consulting
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Location
Cluj-Napoca, Romania
Number of Employees
50 - 99
Average Hourly Rate
$25/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
8 Projects Listed
View Profile
5.0 5.0 (31)
Munzai Solutions
SDR Teams, Lead Generation & Call Center Services for B2B Companies
SDR Teams, Lead Generation & Call Center Services for B2B Companies
Munzai Solutions provides dedicated SDR teams, inbound call handling, and outbound lead generation for growing companies. We help businesses generate qualified meetings, manage customer inquiries, and build consistent sales pipelines without the cost of hiring in-house teams...
Top Services:
Customer Support
Business Consulting
Call Centers
Email Marketing
CRM Consulting
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Location
Manchester, United Kingdom
Number of Employees
Under 49
Average Hourly Rate
$35/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
12 Projects Listed
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4.8 4.8 (18)
SupportYourApp
AI-Powered Support-as-a-Service Company Focused on the Tech Industry
AI-Powered Support-as-a-Service Company Focused on the Tech Industry
SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010...
Top Services:
Customer Support
Call Centers
BPO
Phone Answering Services
Staff Augmentation
Show more
Location
Wilmington, Delaware
Number of Employees
1000 & Up
Minimal Budget
$1,000 - $10,000
Portfolios Count
17 Projects Listed
View Profile
4.9 4.9 (9)
5.0 5.0 (1)
Belkins
Close more deals with ROI-focused lead acquisition
Close more deals with ROI-focused lead acquisition
Belkins is a B2B lead generation and #1 appointment setting agency helping companies build predictable pipeline through omnichannel allbound strategies. Belkins combines strategy, AI-backed outreach, and GTM expertise to drive long-term revenue growth across 50+ industries...
Top Services:
Email Marketing
BPO
CRM Consulting
Business Consulting
Direct Marketing
Show more
Location
Dover, Delaware
Number of Employees
250 - 499
Average Hourly Rate
$50/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
18 Projects Listed
View Profile
4.9 4.9 (16)
4.3 4.3 (7)
Moneypenny USA
America's best phone answering service taking care of your callers
America's best phone answering service taking care of your callers
As the worlds customer conversation experts, Moneypennys unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills...
Top Services:
Call Centers
Phone Answering Services
Customer Support
Location
Duluth, Georgia
Number of Employees
1000 & Up
Minimal Budget
Under $1,000
Portfolios Count
4 Projects Listed
View Profile
4.9 4.9 (11)
3.9 3.9 (189)
Scalemill
Lead Generation For B2B SAAS Companies
Lead Generation For B2B SAAS Companies
We offer technology companies of all sizes dedicated sales, support and success teams. Unlike other 'call centers', we only cater to SaaS products and our expertise lies in B2B prospecting. Our management team collectively has more than two decades of technology sales experience and through our expert talent...
Top Services:
Customer Support
Location
Sheridan, Wyoming
Number of Employees
100 - 249
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4.8 4.8 (5)
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TechSpeed
TechSpeed Inc: Women Owned Technology Company, Pioneering AI-Driven BPO Solutions
TechSpeed Inc: Women Owned Technology Company, Pioneering AI-Driven BPO Solutions
TechSpeed Inc is a Women Owned Technology company. Founded in 2002, it is the first AI-driven Business Process Outsourcing (BPO) provider. Pairing AI-driven technology automation and Human in the Loop support, TechSpeed enables businesses of all sizes to grow with scalable outsourcing solutions...
Top Services:
BPO
AI Development
eCommerce Development
Phone Answering Services
Customer Support
Show more
Location
Portland, Oregon
Number of Employees
100 - 249
Average Hourly Rate
$6/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
4 Projects Listed
View Profile
4.9 4.9 (12)
3.5 3.5 (11)
Ascendro
Helping companies grow.
Helping companies grow.
Ascendro comprises a seasoned team of software developers dedicated to seamlessly integrating with your organization to conceptualize, develop, and maintain software solutions that drive business growth. Our commitment lies in meticulously understanding your challenges and devising tailored solutions to...
Top Services:
Staff Augmentation
Software Development
Mobile App Development
Cloud Consulting
IT Services
Show more
Location
Bad Nauheim, Germany
Number of Employees
Under 49
Average Hourly Rate
$45/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
55 Projects Listed
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4.5 4.5 (2)
5.0 5.0 (3)
PartnerHero
Best-in-class outsourced customer support
Best-in-class outsourced customer support
PartnerHero stands as the premier choice for companies seeking top-tier outsourced customer support. We are the go-to Business Process Outsourcing (BPO) partner for enterprises that prioritize both excellence and humanity...
Top Services:
Customer Support
Location
Boise, Idaho
Number of Employees
1000 & Up
Portfolios Count
3 Projects Listed
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4.7 4.7 (4)
3.0 3.0 (6)
Remofirst
Legally employ anyone, anywhere with one click.
Legally employ anyone, anywhere with one click.
Remofirst was founded in 2021, remote-first since the very beginning. Our mission is to simplify the way companies build remote teams. We believe in people, excellence, and delivery. Our pricing starts at $199/month...
Top Services:
HR Outsourcing
Accounting
Customer Support
Location
San Francisco, California
Number of Employees
50 - 99
Minimal Budget
Under $1,000
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4.9 4.9 (10)
Westpark Communications
A Call Center Suited to Your Needs
A Call Center Suited to Your Needs
Customized to suit your individual needs, Westpark Communications embodies the quintessence of a phone answering service provider that impeccably aligns with your requirements...
Top Services:
Customer Support
Call Centers
Phone Answering Services
Location
Spring, Texas
Number of Employees
Under 49
Portfolios Count
5 Projects Listed
View Profile
4.8 4.8 (5)
4.8 4.8 (133)
Helpware
End-to-end CX solutions that delight customers.
End-to-end CX solutions that delight customers.
Make customer experience your strongest competitive advantage. CX forms the beating heart of Business Process Management, delivering success by boosting customer retention and ensuring less costly, more efficient operations...
Top Services:
Customer Support
BPO
Call Centers
Phone Answering Services
Business Consulting
Show more
Location
Lexington, Kentucky
Number of Employees
1000 & Up
Average Hourly Rate
$25/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
17 Projects Listed
View Profile
4.6 4.6 (3)
4.3 4.3 (6)
Top Customer Service
Redefining Customer Experience
Redefining Customer Experience
We turn every interaction into a lasting relationship. Blending global reach with local expertise, AI-driven tools, and genuine human empathy, we help businesses transform customer journeys across every channel...
Top Services:
Customer Support
Call Centers
BPO
Phone Answering Services
Show more
Location
Albany, New York
Number of Employees
500 - 999
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
26 Projects Listed
View Profile
4.3 4.3 (1)
2nd Office Inc.
In 2011, Carlo Silva was working for a privately held company in the United States as an e-Commerce Marketing Director and also had an e-Commerce business. He built a small team to support the tasks he was outsourcing, the team did so well that he had an idea to start a company that would offer outsourcing...
Top Services:
Customer Support
Location
Antipolo, Philippines
Number of Employees
250 - 499
View Profile
4.7 4.7 (4)
The Telemarketing Company
Agile, High Performance Voice Contact Services since 1990
Agile, High Performance Voice Contact Services since 1990
The Telemarketing Company is one of the UK's largest inbound and outbound telemarketing agencies...
Top Services:
Market Research
Customer Support
Call Centers
Phone Answering Services
Digital Marketing
Show more
Location
Brighton, United Kingdom
Number of Employees
100 - 249
Average Hourly Rate
$50/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
8 Projects Listed
View Profile
4.8 4.8 (6)
4.1 4.1 (22)
OnBrand24
A leading customer support services provider
A leading customer support services provider
OnBrand24 stands as a leading provider of outsourced customer support services, offering established overflow and contingency strategies...
Top Services:
Customer Support
Phone Answering Services
Call Centers
Market Research
Show more
Location
Beverly, Massachusetts
Number of Employees
Under 49
Portfolios Count
3 Projects Listed
View Profile
4.8 4.8 (5)
4.0 4.0 (12)
Reenbit
AI-Driven Software Development Company
AI-Driven Software Development Company
Our goal is to turn business ideas into worthwhile gains...
Top Services:
Software Development
Mobile App Development
Web Development
Cloud Consulting
Staff Augmentation
Show more
Location
Lviv, Ukraine
Number of Employees
100 - 249
Average Hourly Rate
$30/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
23 Projects Listed
View Profile
4.7 4.7 (5)
5.0 5.0 (11)
Cloudstaff
We help businesses increase their profitability, improve their efficiency and streamline their business processes through smarter outsourcing. We help companies grow by giving them access to great staff at a fraction of the cost of hiring locally...
Top Services:
Customer Support
BPO
Call Centers
Location
Sydney, Australia
Number of Employees
1000 & Up
View Profile
4.8 4.8 (5)
3.3 3.3 (15)
ProtelBPO
Protel BPO, nothing matters more than how your customers view your brand how they interact with it
Protel BPO, nothing matters more than how your customers view your brand how they interact with it
Protel BPO, located in Belize City, Belize, is a leading and locally owned outsourcing provider. Since 2013, it has been delivering exceptional INBOUND and OUTBOUND omnichannel contact center services of the highest quality...
Top Services:
Call Centers
BPO
Customer Support
Phone Answering Services
Show more
Location
Belize City, Belize
Number of Employees
500 - 999
Average Hourly Rate
$14/hr
Minimal Budget
$50,000 & Up
View Profile
4.8 4.8 (8)
Appointment Setter Online
We Book the Meetings, You Close the Deal.
We Book the Meetings, You Close the Deal.
A powerhouse team that takes the headache out of prospecting by booking qualified, high-intent sales appointments for businesses. We don't just generate leads, we deliver sales-ready conversations straight to your calendar...
Top Services:
BPO
Phone Answering Services
Customer Support
Digital Marketing
Social Media Marketing
Show more
Location
Albany, New York
Number of Employees
500 - 999
Average Hourly Rate
$5/hr
Portfolios Count
8 Projects Listed
View Profile
4.8 4.8 (5)
IntelligentBee
Support That Drives Retention
Support That Drives Retention
IntelligentBee is a European outsourcing partner specialized in Customer Support, Technical Support, IT Service Desk and Trust & Safety. We partner with fast-growing SaaS, Fintech and E-commerce brands that require reliable, high-quality support without the overhead of building large internal teams...
Top Services:
Customer Support
Call Centers
BPO
Phone Answering Services
AI Development
Show more
Location
Iași, Romania
Number of Employees
250 - 499
Average Hourly Rate
$15/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
7 Projects Listed
View Profile
4.6 4.6 (3)
4.4 4.4 (12)
AnswerConnect
People-powered answering service
People-powered answering service
Voted #1 Answering Service in 2025 by Forbes, AnswerConnect helps you grow your business by staying connected with your customers 24/7. No bots. No AI. Just real people, answering with care, treating your customers like their own. We handle your calls, book appointments, qualify leads & much more...
Top Services:
Call Centers
Phone Answering Services
Customer Support
Location
Portland, Oregon
Number of Employees
1000 & Up
Minimal Budget
Under $1,000
View Profile
4.8 4.8 (6)
4.8 4.8 (252)
MCVO Talent Outsourcing
MCVO Talent Resource Services
MCVO Talent Resource Services
Philippines Outsourcing Company with sales office in Chicago that provides talented staff to small businesses in the US...
Top Services:
Branding
Print Design
Logo Design
Web Design
Video Production
Show more
Location
Chicago, Illinois
Number of Employees
Under 49
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
3 Projects Listed
View Profile
4.8 4.8 (7)
5.0 5.0 (1)
Peak Support
BPO solutions that you can trust
BPO solutions that you can trust
Peak Support stands as a dynamic and forward-moving provider of outsourced customer support services, driven by an unwavering commitment to furnishing unparalleled assistance to rapidly expanding enterprises...
Top Services:
Customer Support
BPO
Location
Cambridge, Massachusetts
Number of Employees
250 - 499
Minimal Budget
Under $1,000
Portfolios Count
6 Projects Listed
View Profile
4.5 4.5 (2)
5.0 5.0 (15)
ZAAG SYSTEMS
Ai fist design & development company
Ai fist design & development company
ZAAG SYSTEMS delivers scalable web, mobile & AI solutions with sleek design, driving business growth for US startups...
Top Services:
eCommerce Development
AI Development
Web Development
Software Development
Web Design
Show more
Location
Dhaka, Bangladesh
Number of Employees
50 - 99
Average Hourly Rate
$20/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
17 Projects Listed
View Profile
4.6 4.6 (3)
4.7 4.7 (25)
Simply Contact
Support Operations Partner for High-Stakes Industries
Support Operations Partner for High-Stakes Industries
Simply Contact designs and runs customer support operations for complex, high-expectation industries. We pair trained European teams with AI embedded into workflowsreal-time translation, voicebots, QA automationto cut costs, improve resolution speed, and scale without losing quality...
Top Services:
Customer Support
Call Centers
BPO
Phone Answering Services
Show more
Location
Warsaw, Poland
Number of Employees
500 - 999
Average Hourly Rate
$10/hr
Portfolios Count
5 Projects Listed
View Profile
4.5 4.5 (2)
4.1 4.1 (53)
Face for Business
Face for Business is a UK telephone answering service, providing call handling and outsourced reception for businesses of all types and sizes. Our PAs are the Difference...
Top Services:
Phone Answering Services
Call Centers
Customer Support
Location
Burscough, United Kingdom
Number of Employees
Under 49
Portfolios Count
5 Projects Listed
View Profile
4.6 4.6 (3)
5.0 5.0 (102)
Blue Valley Marketing
Expect more from your Contact Center Partner.
Expect more from your Contact Center Partner.
Blue Valley Marketing (BVM) provides exception INBOUND and OUTBOUND Call Center Services. Since 1991 BVM has supported businesses operating in B2B, and B2C industries with six US Based locations. We have successfully completed over 5000+ projects in various industries...
Top Services:
Call Centers
Customer Support
BPO
Phone Answering Services
Show more
Location
Home, Kansas
Number of Employees
250 - 499
View Profile
4.7 4.7 (4)
2.4 2.4 (16)
Win-Pro Consultancy
Since 1993. Transform Business Digitally. IT Managed Service Provider. IT Infrastructure Builder.
Since 1993. Transform Business Digitally. IT Managed Service Provider. IT Infrastructure Builder.
Over 30 years of experience in the IT Solutions and IT Support, Win-Pro is an institutional powerhouse delivering unparalleled standards to organizations across Singapore, Johor Bahru, and Kuala Lumpur. Our Outsourced IT Managed Services Company is leading the way with IT services for business...
Top Services:
IT Services
Customer Support
Managed Services
Cybersecurity
Cloud Consulting
Show more
Location
Singapore, Singapore
Number of Employees
Under 49
Average Hourly Rate
$99/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
4 Projects Listed
View Profile
4.6 4.6 (3)
4.9 4.9 (224)
Global Response
Personalizing Your Business
Personalizing Your Business
Our collaborators have grown to rely on our commitment, responsibility, and adaptability through tailor-made resolutions. Our endeavor to cultivate Brand Passion involves cultivating profound insights into processes and products, coupled with fostering strong relationships...
Top Services:
Customer Support
Phone Answering Services
BPO
Location
Margate, Florida
Number of Employees
1000 & Up
Portfolios Count
4 Projects Listed
View Profile
4.5 4.5 (2)
3.7 3.7 (165)
WOW24-7
A premier outsourced customer support agency
A premier outsourced customer support agency
Since 2016, we've been at the forefront of global 24/7 omnichannel Level 1 and 2 outsourced customer support and technical support outsourcing...
Top Services:
Call Centers
Customer Support
Location
Afton, Wyoming
Number of Employees
100 - 249
Average Hourly Rate
$10/hr
Portfolios Count
7 Projects Listed
View Profile
4.5 4.5 (2)
Pexly
Outsourced multilingual omnichannel customer support and back-office agents. We operate 24/7 for you
Outsourced multilingual omnichannel customer support and back-office agents. We operate 24/7 for you
Pexly offers comprehensive customer support services that help you improve relationships with your customers and increase retention rates...
Top Services:
Customer Support
BPO
Call Centers
Location
Amsterdam, Netherlands
Number of Employees
250 - 499
Average Hourly Rate
$10/hr
Portfolios Count
5 Projects Listed
View Profile
4.3 4.3 (1)
Famefact
First In Socialtainment!
First In Socialtainment!
Emerging from Berlin, Famefact is a top-tier Social Media Agency with a deep understanding of the digital realm and a strong passion for online media. Established in 2009, we've been dedicated to enhancing brands' presence in the digital world. By combining market knowledge, creativity, and cutting-edge...
Top Services:
Social Media Marketing
Customer Support
Advertising
Business Consulting
Creative Services
Show more
Location
Berlin, Germany
Number of Employees
Under 49
Average Hourly Rate
$120/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
1 Project Listed
View Profile
4.7 4.7 (4)
4.7 4.7 (12)
Uassist.ME
Comprehensive Outsourced Customer Support Services
Comprehensive Outsourced Customer Support Services
Embracing the role of a collaborator, we hold a genuine concern for our clients' processes and the quality of our own outsourced customer support performance. Our organizational ethos centers on fostering continual growth for both our clients and our dedicated workforce...
Top Services:
BPO
Call Centers
Phone Answering Services
Customer Support
Show more
Location
Miami, Florida
Number of Employees
500 - 999
Average Hourly Rate
$15/hr
Minimal Budget
$1,000 - $10,000
View Profile
4.4 4.4 (5)
HIC Global Solutions
Your CRM Success Partners
Your CRM Success Partners
A leading Salesforce Consulting Company with more than 2000+ projects delivered and a Salesforce Crest & MSP partner, HIC Global Solutions specializes in end-to-end Salesforce consulting and cloud-based custom solutions for growing businesses...
Top Services:
CRM Consulting
Software Development
Cloud Consulting
Staff Augmentation
IT Services
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Location
Richmond Hill, Canada
Number of Employees
100 - 249
Average Hourly Rate
$50/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
3 Projects Listed
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4.5 4.5 (3)
Unity Communications
We Drive Success.
We Drive Success.
Established in 2009, Unity Communications is a US-based Business Process Outsourcing (BPO) company specializing in sales, technical support, customer service and administrative support services...
Top Services:
BPO
Customer Support
Business Consulting
Call Centers
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Location
Gilbert, Arizona
Number of Employees
500 - 999
Average Hourly Rate
$9/hr
Portfolios Count
3 Projects Listed
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4.5 4.5 (2)
3.6 3.6 (8)
Outsourced VA
Support that changes your business life.
Support that changes your business life.
Outsourced VA, who has been in the business since 2009, is a Business Support Outsourcing (BSO) providing virtual support assistant that aims to take away tedious tasks so that clients can focus on income-generating activitieschanging how they do business and allowing them to go to the next level...
Top Services:
Call Centers
Customer Support
Phone Answering Services
Accounting
Transcription Services
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Location
Iloilo City, Philippines
Number of Employees
50 - 99
Average Hourly Rate
$10/hr
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4.6 4.6 (3)
CTIC
We Solve "IT"
We Solve "IT"
We transfer all the experience of our team to partially or fully manage your area of IT, focusing on your needs and complying with the established...
Top Services:
Managed Services
IT Services
Cybersecurity
IT Compliance Solution
Staff Augmentation
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Location
Lima, Peru
Number of Employees
Under 49
Average Hourly Rate
$30/hr
Minimal Budget
$1,000 - $10,000
View Profile
4.6 4.6 (4)
Eventyr
Eventyr - Member of Sigma Software Group
Eventyr - Member of Sigma Software Group
Eventyr is a progressive, young, but highly skilled and experienced company with a headquaters in Lisbon, Portugal.Our team offers accessible game dev, mobile and web development services meeting the latest technological and market trends...
Top Services:
Software Development
VR/AR
Mobile App Development
Customer Support
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Location
Lisbon, Portugal
Number of Employees
100 - 249
Average Hourly Rate
$35/hr
Minimal Budget
$25,000 - $50,000
Portfolios Count
3 Projects Listed
View Profile
4.6 4.6 (3)
2.3 2.3 (3)
BrandBastion
Grow your brand with better conversations.
Grow your brand with better conversations.
Brandbastion leverages artificial intelligence to enhance the social media presence of brands. Our services encompass safety through the concealment of harmful comments, attentive community management, and the provision of insightful intelligence. We have earned the trust of esteemed global brands, including...
Top Services:
Reputation Management
Social Media Marketing
Customer Support
Location
Helsinki, Finland
Number of Employees
50 - 99
Minimal Budget
$1,000 - $10,000
View Profile
4.6 4.6 (3)
Raya Contact Center
FIRST CLASS CX DOMAIN EXPERTISE
FIRST CLASS CX DOMAIN EXPERTISE
RAYA Customer Experience is a world-class business process outsourcing (BPO) and contact center outsourcing (CCO) service provider offering customer experience management, seat rental solutions, back-office, and digital services to global clients, including global Fortune 1000 companies in Europe, the Middle...
Top Services:
Phone Answering Services
BPO
Call Centers
HR Outsourcing
Customer Support
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Location
Giza, Egypt
Number of Employees
250 - 499
Average Hourly Rate
$100/hr
Portfolios Count
2 Projects Listed
View Profile
4.6 4.6 (3)
Agency Y
Developing Companies That Endure
Developing Companies That Endure
We Imagine a World in which Small and Big Companies Have Equal Chances to Win New Customers in the Market. Our purpose is to bring "parity" and reduce the gap between large and small firms with the help of our cold calling and email marketing services...
Top Services:
Call Centers
BPO
Customer Support
Email Marketing
Market Research
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Location
Skopje, Macedonia
Number of Employees
Under 49
Average Hourly Rate
$17/hr
Minimal Budget
Under $1,000
Portfolios Count
3 Projects Listed
View Profile
4.5 4.5 (2)
4.9 4.9 (40)
Wexpand
HR Management Done Right
HR Management Done Right
Tapping into the potential of North American markets, our HR firm specializes in connecting high-level talent from Mexico to your business. Our team specializes in recruitment, administration and management services that drive success for both employers and employees alike. We are committed to helping you...
Top Services:
Customer Support
HR Outsourcing
BPO
Digital Marketing
Content Marketing
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Location
Guadalajara, Mexico
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
View Profile
4.5 4.5 (2)
4.4 4.4 (25)
Answering Service Care, LLC.
Answering Service Care Provides Trained Customer Service Professionals.
Answering Service Care Provides Trained Customer Service Professionals.
Answering Service Care (ASC) is a 24/7 live answering service for 3500+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 3 offices located in...
Top Services:
Phone Answering Services
Call Centers
Customer Support
BPO
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Location
Margate, Florida
Number of Employees
Under 49
Portfolios Count
3 Projects Listed
View Profile
4.5 4.5 (2)
4.4 4.4 (144)
Zedtreeo
Be Boundless
Be Boundless
Dedicated remote teams from India, starting at $5/hour. 500+ pre-vetted professionals. Operated by LegelpTech Outsourcing Pvt Ltd (ISO 27001:2022 certified). 5-day risk-free trial. 48-hour shortlist. Founded 2021 by Ashu Mishra & Chandra Prakash. Serving SMB and mid-market clients globally...
Top Services:
Staff Augmentation
Cybersecurity
Accounting
Customer Support
IT Services
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Location
Cheyenne, Wyoming
Number of Employees
250 - 499
Average Hourly Rate
$5/hr
Minimal Budget
Under $1,000
View Profile
4.6 4.6 (3)
Axendi
Value Driven Experience
Value Driven Experience
Axendi is one of Europes leading providers of AI-powered contact center and BPO services. Since 2008, Axendi has been designing value-driven customer experiences by combining operational expertise with technology and in-depth vertical advisory...
Top Services:
Call Centers
BPO
Customer Support
Phone Answering Services
AI Development
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Location
Warsaw, Poland
Number of Employees
1000 & Up
Average Hourly Rate
$25/hr
View Profile
3.4 3.4 (34)
Need Help Selecting The Right Outsourced Customer Support Agency For Your Project?
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Services Related to Customer Support

Popular Services

Why People Trust DesignRush

Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding customer service outsourcing companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.

Learn more about DesignRush Agency Ranking Methodology.

Sources

DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:

Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.

Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.

Customer Service Outsourcing Company FAQs

What is a customer service outsourcing company?

A customer service outsourcing company is a third-party service provider that supplies businesses with trained agents to handle customer communications via email, live chat support, social media, SMS, and phone calls. Agents are trained to quickly and efficiently assist customers 24/7, allowing clients to focus on their core business processes.

How can outsourcing customer support help businesses streamline service operations?

Customer service outsourcing companies answer inquiries, address concerns, solve issues, and conduct sales transactions through select customer channels. Additionally, they recruit and train agents, build scripts, and audit calls, chats, and emails, all to help businesses streamline service operations.

Which businesses benefit most from outsourced customer support?

Outsourced customer support is most valuable for businesses with high ticket volumes, seasonal spikes, or repetitive inquiries. Industries like eCommerce, SaaS, fintech, travel, healthcare, gaming, and telecom often rely on it for 24/7 coverage, multilingual service, and cost-efficiency.

It also benefits fast-growing SMBs that need to scale quickly without building large in-house teams.

What are the top-rated outsourced customer service agencies on DesignRush in 2025?

Top-rated outsourced customer support service agencies on DesignRush in 2025 are:

What core and specialized support services do customer support outsourcing companies provide?

Customer support outsourcing companies provide the following services:

Phone support
Email support
Social media management
Live chat support
Customer communities and forums support
Video call support
Multichannel support

What are typical costs for outsourcing customer support in 2025?

Customer service outsourcing services cost an average of $8 to $15 per hour, depending on team size, agency location, type of customer channels, number of premium services, technology setup, and industry specialization.

How quickly can a business see improvements in customer service metrics after outsourcing customer support?

Most businesses begin to see improvements in basic service metrics (response time, ticket backlog, coverage) within the first 2-4 weeks of outsourcing, once agents are trained and processes stabilize.

More advanced metrics like CSAT, NPS, and customer retention typically show measurable gains after 2-3 months, as the outsourced team fully adopts brand voice, product knowledge, and workflow optimizations.

What should you look for when choosing a customer support outsourcing company?

When choosing a customer support outsourcing company, look for industry expertise, scalability, and multichannel support. Ensure they offer strong QA processes, secure compliance certifications, cultural alignment with your brand, and transparent pricing.

What red flags indicate that a customer support outsourcing agency may not be the right fit?

The following red flags indicate that a customer support outsourcing agency may not be the right fit for your business:

Lack of transparency in pricing, contracts, or performance reporting
No proven experience in your industry or relevant compliance standards
High agent turnover or poorly trained staff
Weak communication and slow response during onboarding
Limited technology integration with your CRM or help desk tools
Generic scripts instead of adapting to your brand voice
Inflexibility to scale up/down or adjust processes

What key questions should you ask before hiring a customer support outsourcing company?

Before hiring a customer support outsourcing company, ask the following questions:

Do you specialize in a particular industry, service, or technology?
What is your average customer satisfaction score?
What is your average call volume?
Do you offer multilingual customer support?
What is your approach to customer service strategies? How do you foster a customer-centric culture?
What are your operational hours?
What tools and technologies do you use to provide and monitor customer experience? Will I have access to these?

How does outsourcing differ from using in-house teams or customer support software?

Outsourcing provides trained external agents who handle customer interactions at scale, often with 24/7 and multilingual coverage. In-house teams offer more brand control but are more expensive to scale and harder to staff quickly

Customer support software, on the other hand, automates workflows and self-service, but still requires outsourced or in-house people to manage complex cases.

Which platforms, multilingual tools, and KPIs do top customer service outsourcing companies use?

Top outsourcing companies use platforms like Zendesk, Freshdesk, HappyFox, and TeamSupport for ticketing and CRM.

They often pair the platforms with AI-powered multilingual tools such as Helpshift and Language I/O for real-time translation and global coverage. Customer service outsourcing companies also rely on localization systems like Lokalise to manage multilingual content.

Customer support agencies use the following KPIs:

Average Response Time
Average Handle Time (AHT)
Customer Satisfaction Score (CSAT)
Net Promoter Score (NPS)
Service Quality (SERVQUAL)
First Contact Resolution Rate
Escalation Rate
Resolution Rate
Issue Resolution Time
Cost Per Resolution
Volume By Channel
Abandonment Rate
Error And Accuracy Rate

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared insights on building agile support teams and what it takes to maintain quality service.

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups.

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